It's hit or miss if the self-service kiosk will be functioning and plan for several hours of you…read moreneed to actually pick up held packages or mail here. Had several people without a line in the main lobby only to be told I have to stand in the 10 people deep line to pick up a package that was held AFTER our mail hold had been cancelled. Then, when I finally did get to the front of the line, I was told our mail hold HADN'T been cancelled, despite having the cancel confirmation delivered by our carrier in my hand. Obviously if you need postal services, they are convenient with decent parking but it's always a chore and not a simple errand.

Came here for the first time! This office is quite spacious and nicely organized! The staff took…read morecare of my mail and I walked in and walked out within 30 seconds! That officer could be friendly lol since he was just tired looking face. Anyways cheers

"The Mail Drop" is the go-to location for knowledgeable, professional, fast, and friendly service,…read morestaffed by team members who are well-trained and attentive to customer needs. A few individuals have left negative comments regarding their fees being higher than those at the Post Office; however, we all must remember that we get what we pay for. The Mail Drop offers the convenience of avoiding heavy traffic congestion, long lines, and impatient crowds that often accompany visits to the post office. By choosing The Mail Drop, you can complete your mailing tasks efficiently and with minimal hassle, leaving in a good mood. We all have choices, and I choose the easy and peaceful convenience of doing business at The Mail Drop instead of the USPS, especially whennim able to compare and choose which shipping service is best for my needs. Thanks to the new owners for opening this outstanding, first-class store where all my mailing needs--such as shipping, mailing supplies, and package handling--are effortlessly met. Additionally, I appreciate the variety of U-Haul trucks available in different sizes, ensuring I have the right vehicle for my needs. Also, many thanks to the friendly and handsome man always ready to notarize my documents quickly and accurately without needing an appointment. Oh, I almost forgot to mention that having the mailbox rentals offered at such affordable rates, makes life so much more convenient and cost-effective for me. Keep up the excellent level of customer service you provide, as it truly makes a positive difference.

This store is under renovations. It is temporarily closed but will open soon…read more Let's keep our eyes open and support this wonderful Georgetown business. I love this place. It's so much easier, well, I could simply say "it's easy to do business here"'!

Friendly customer service and very helpful! I will continue going here. A++++++…read moreThey keep the premise clean and are always nice to their customers.

Literally such assholes here ! I went to get a package for pick up and got yelled at by a lady for…read morehaving the address that she said wasn't a real address even though I know it is because I live there. She told me she sends back all my mail whenever she sees it. Then after I walked away she went back to being friendly. My house for some reason has 2 addresses and I have never had issues. I just think they are SO DAMN LAZY HERE. Don't waste your time. When I originally tried to get my mail shipped here from where I moved from they couldn't even do it right. I had to go to another USPS for help.

Quick walk in and walk out within 5 mins despite the little line ahead of me! Good service!read more

Always friendly and pleasant. I wish they were open longer on Saturdays but I get it. It is not a…read moremega post office with a large staff. I appreciate the fact a post office is local and saves me a trip to Georgetown Post Office.

Missing male pieces and packages for five days now I put in a missing mail request and no one has…read moregotten back to me. I would really like to know where my mail is. Had this issue before and they were putting it on the wrong box.

Postal worker refuses to let father pick up package for a child who does have I D will use fedx in…read morethe future

This location of the United States post office delivers fantastic customer service on a consistent…read morebasis. The individuals behind the counter have been there and they have seen a few things - wait, that's the Farmers commercial... Lol Seriously, these guys deliver day and day out They keep the line moving, they interact with a smile and answer questions and help you navigate through the postal service maze

Oh my gosh. The best service. They had 3 stations open. And the most friendliest postal workers. I…read morehad a package I needed to return. I showed my QR code and they printed a label for me. I also asked if they had Betty White's stamps out yet. He said yes. So I bought 20 of them. I'm using them as soon as I get home!

Since my discharge from the Marines I have always wanted to join a post. I recently moved to…read moreGeorgetown and found this post. My wife and I went in and the people were really helpful and the bartender was really nice even though she was busy. They have events throughout the week and the facility and bathrooms were clean.

Best post office to renew or start the process for your passport…read more Staff is friendly. Just make sure you read the instructions carefully and understand what is needed. If you couldn't take a pic for your passport, they can do it there ($)

This Post Office has tanked. I have repeatedly spent $13 and more for simple Priority Mail that…read moretakes 10-15 days to arrive. They'll tell you it is not their fault (blame the main Hub, blame weather, blame whatever) but I track every package. I watch mail destined for the east coast get sent to Denver first. Mail I send to the west coast ends up in Jersey City. There are NO refunds for Priority Mail, they just accept your money, don't provide the service, and it's tough luck for you. The only person to blame is yourself for giving them your money. Separately, I've received crushed packages, no packages, and a family 3 blocks away share my same house number so we exchange wrong packages frequently; I'm lucky those people dependable, unlike the USPS. I have tried to support my local post office for many years now. Remember how we were encouraged to buy stamps and anything else to keep the USPS afloat? I'm old school; I did it all. Now I'm done. I should have learned my lesson long ago. I'm incredibly frustrated and disappointed. It's such a shame too because the clerks who have customer contact are some of the nicest and friendliest people I've met, and I've seen their faces for many years. They must take all the heat for late and missing mail. I will miss their smiles and the post office I remember, but I won't miss the grief I've experienced over and over again. If you need mail handled correctly the first time, find another provider.

I wanted to update this review with this fun fact. My Uncle is an artist and he did a painting of…read morethe Old McNeil store back in the 1980's. He also added some family history to it. If you're interested some of his works are on display, including this one, at the Helotes Art Gallery in Helotes, TX.

This is the best little hidden post office ever! I almost don't want to review it because I want to…read morekeep it a secret. It was almost lunch time and I walked in, dropped off my package immediately, experienced fantastic service, and was out of there in under 3 minutes! Best post office period.

Stopped in to mail a card recently and was greeted with no line, a clean facility and good customer…read moreservice. I interacted with Lucas who was kind and knowledgeable, he answered my questions and helped me complete my transaction quickly!

This is regarding the Pflugerville location specifically. The women that work here are very…read moreunfriendly, unwelcoming. and rude. No greeting, no smile, they stop their conversation to look you over like you are a nuisance. I felt like I was intruding in their home, not coming to make a business transaction. I was just trying to make normal conversation, and the one clerk I worked with barely engaged and was like "oh, yeah, that sounds...whatever..." (not that she said whatever but that was her attitude, she made no attempt to even pretend to be interested - being friendly and welcoming is customer service 101). There is one man I interacted with who was professional and friendly. Once. I don't see him usually. The rest are jerks. On top of that when the thing pops up for you to choose your customer service satisfaction level she selected the green smiley face for me! I jokingly said, "maybe I didn't want to pick that one." She said, "yeah, you did." I go to the Double Creek location when I can because the people who work there are all friendly and courteous. A lot could improve here.