Postalannex+ demonstrates the value of true customer service. I very seldom have I experienced such a professionally run business as I have in the way they treated this 79-year-old with minimal abilities to guide myself through the computer world. From the time I walk through the door and am welcomed as a valued customer, I am, sometimes unsolicited, led through to the process of the business which is still foreign to me. I have had five postal services in the last ten years. They have all had customer issues which, by demonstrating their turnover numbers, seem to be the norm for those of us ex-pats traveling across the Mexico Baja California border. Many of us Veterans who rely on our mail service for our medications have experienced poor communication between the USPS and our postal services relying on the delivery of our medicines. PostalAnnex has gone out of their way to accommodate my needs. read more

You charge $2 for first page of fax and $1 for each additional page. The cost is ridiculous for the service first of all and then your cheap fax machines requires only one page fed thru at a time! Really! For the price your charging, BUY A NEW FAX MACHINE that can auto feed so your customer doesnt have to wait longer necause your too cheap to buy a better fax machine. My business will be going to the New Postal Annex down the street qjere they have better service. read more

I've been coming here for over nine years and will continue to do so while I live in this area. I have a PMB here and you can rent a uhaul too whenever you need it. The staff here are all very friendly. read more

Go to the Post Office instead of this store! I was charge $24.01 to mail a package on Monday. I was told it would be there by Thursday/Friday. I was sending a baby shower gift for a Saturday event. The tracking information now says it won't be delivered until Tuesday. That's a full week to deliver a package and not the four days as stated by the worker. I used the Post Office website to estimate how much it would cost to send the package and it was only $13.64. That's is almost a $10 difference and it would have gotten there sooner. So use the direct source, USPS, to ship packages because this store will say what the customer wants to hear and not tell them the truth, plus charge an outrageous fee. read more

I have used their services for years and they are friendly and very skilled. I have had keys made, contracts notorized, and more certified mailings than I can recount. I have rented trucks from them many times. I go out of my way to use them for all my mailing needs. I recommend them to everyone. read more

They were very helpful I was sending package to my grandson ,I had no clue what size box or protection to use,lady was the best who helped me,she had quality customer service,she cared.I've was very Happy for we don't really run into good customer happy people anymore.Thank you pleasure and will continue trusting and doing business with you read more

I was given a daunting task of mailing a wide head putter for which I no longer had a box for. I was putting off having it sent because I didn't want to deal with the stress of it all. I finally got to postal annex and the staff made everything so easy. They quoted prices and asked which one I was more comfortable going with. They also boxed and packaged the putter. I didn't have to worry about a thing. Everyone was friendly and supportive. I truly appreciate great customer service. read more

Needed a Notary Public. It cost $10 and was done very quickly and professionally. It does get crowded since it's quite a small branch. But for what I needed, it was perfect. read more

I have yet to have a good experience at this store. I would rather wait in the lines at the USPS then deal with the condescending service and overpriced business. The first time I used this location was to mail some cards that my son had made for his grandparents, they were a little bulkier than a normal envelope b/c he had used foam stickers and the lady behind the counter went on, and on, and ON about how much she hated that kind of cards, and how difficult it was to mail, and how much it was going to cost me (granted, it did cost more than it should have, but that's the PA pricing) and then she took forever to complete the transaction, b/c she was still talking about how inconvenient it was to mail that type of card, and even called someone else in from the back to ask them if they also hated mailing that kind of cards. REALLY???? The second time was for a notary for the sale of our car and again it felt like pulling teeth to get it done. I don't know if this woman doesn't have enough to do in her life and so she makes everything so drawn out, but it took 20 minutes to complete a simple notary with a million questions that were none of her business. I wouldn't recommend this store to ANYONE. read more

So, I wrote a bad review about this place last year and now I feel like I must change it. The owner has personally sent me a message with a sincere apology and informed me that they have taken care of the problem. The customer service from the ladies working at this Postal Annex is excellent. They are extremely friendly and helpful. Good Job!!! read more

Feels like I'm sending myself in a box when I walk in, so tight and cramped. The reason for the one star is they try to force a minimum dollar amount to use your debit card or they'll charge a fee. Uh, hello, against the law. If you have the contracts with the Visa and MC that's your deal, next you'll charge me a gas charge because you had to drive to work. Just go the 2 blocks north to the post office, not worth the hassle. read more

I have had a PO Box at this location for almost three years. The staff are very nice and accommodating people who provide excellent customer service. I will continue to use their services indefinitely based on their customer service. read more

Although this Postal Annex is convenient and close by, it got a low rating because the customer service is not good at all. I recently picked up a package that was delivered there (I have a PO Box there also), and the box was obviously damaged in shipping (not Postal Annex's fault but UPS). The employee there stated sharply "that's the way it came to us" with no more explanation, etc. Then when I signed for the package, she thrust the clipboard in front of me and sarcastically said "have a great day". I understand not being in love with your job but don't take it out on customers. read more

I'm confused. I just called less than 10 minutes ago and was told from a unpleasant sounding female that you do not offer print service. Do you or do you not?? read more

Good people, this review is for the uhaul rental. I've used this location twice, twice they have been nice. Not much else to say.

We've been coming here for both personal and business boxes since the last ownership. We continue to return for the exceptional and outstanding service received from both Michelle and Andrea. I see two negative reviews on here and simply cannot fathom as to how they were warranted. read more

This postal annex is run by a wonderful family. They always go above and beyond to make sure they help you with whatever you need. Thank you for all of your hard work and excellent customer service. read more

It is a relatively small office, but the staff was polite and extremely helpful. Customer service make all the difference for me.

Been going here for all my mailing, paperwork needs for as long as I can remember. The staff are always very friendly and they take care of you right away! read more

Excellent customer service! I am so happy I found this Postal Annex. So far they have helped me with my passport, making several prints for my wedding invitations, and sending military gift packages over seas. I'm very impressed with this store and the care the put into everything they do. In the past I tried the Postal Annex across the street from Southwestern college but they are very rude and their service does not compare. I am just so glad that I discovered this store. They recognize me every time I come in and the employees treat me so kindly. Thank you! read more

Thank you Andrea for always taking care of us quickly and efficiently. We send out packages for our business daily and she is always really helpful and considerAte. Thx again read more

We love picking up our mail here! The owner and his staff are great! They are very friendly and always greet us with a smile :) They also offer lots of services which make it extremely helpful...one stop shop! I would highly recommend them! :) read more

This business offers extremely unreliable service and are overpriced on international shipments. I sent a package overseas that was never received. Postal annex refused to help nor refund me after 3 calls speaking to the store manager. Will never ship anything there again! read more

Best customer service ever. Everyone is so friendly and always answering my questions. I even love the way the wrap my packages. I go there twice a week at least. Thank you for all your great service and prices. read more

Been here twice and staffs are really friendly and helpful. This place is highly recommended.

I would like to thank EMMANUEL of Postal Annex because of his excellent customer service. He's so knowledgeable and professional. He's accommodating and quick to help. He's polite and truly happy to help you with your needs. He's an asset to this company. He gave you options and will tell you the best option with a smile. Our family will always use this Postal Annex. read more

Been using this specific Postal Annex since 1996 when the late owner opened it. The service is through the roof great. In fact,it's the only mailing spot I use for emergencies and important mailings. I trust them beyond the word to get it done. Specifically Michelle. The recent ownership is doing a fabulous job as well. Best, Paul Vaden read more