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    Recommended Reviews - PostalAnnex

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    4 years ago

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    7 years ago

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    6 years ago

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    Chris M.

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    7 years ago

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    4 years ago

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    5 years ago

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    5 years ago

    Chris was AWESOME. I needed livescan fingerprinting ASAP and he made the process super fast and easy. Excellent service.

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    16 years ago

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    7 years ago

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    6 years ago

    Fantastic customer service with a great staff. Will meet all your needs and then some.

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    5 years ago

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    6 years ago

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    7 years ago

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    6 years ago

    Great little neighborhood spot to get Notarized documents for a reasonable $15 fee. I was in and out in a matter of minutes.

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    6 years ago

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    6 years ago

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    7 years ago

    Best service - Chris May was very helpful! Very highly recommend pack and ship services among other services my favorite place to go

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    6 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    7 years ago

    Excellent service and advice on how to plan your shipment. Very courteously received when I walked into the outlet. Thank you Chris

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    Page 2 of 4

    Ask the Community - PostalAnnex

    Ups shipping center?

    We are an Authorized UPS ship center. You can drop off packages with labels or you can ship through our account. Feel free to contact us on email or phone with any other questions. Both are listed above. Thanks for reaching out.

    Don’t See Your Question? Ask Away!

    Review Highlights - PostalAnnex

    Two of them I didn't even have the address for - - Chris said, no worries just email me when you get them.

    Mentioned in 67 reviews

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    The UPS Store

    The UPS Store

    (127 reviews)

    It is very convenient that they are open on Sunday's. That in itself gives them the stars. It may…read morebe tough due to street parking to carry a big box in there to ship w whereas FedEx down the street has their own parking lot, though it can be full as well. They are no nonsense, transactional, straight to the point. Efficient with Amazon returns especially.

    I had called the Millbrae UPS store a few days prior to confirm their mailbox rental promotion --…read morespecifically the "first three months free" deal, which I was told over the phone did apply, and that I would just need to pay the setup fee. Confident in that information, I walked into the store to open a mailbox. Unfortunately, I was met with the most unprofessional and rude service I've ever experienced. A staff member named Shan (or Sean) interrupted me mid-sentence when I tried to explain the offer and flat out denied the promotion. I let him know that I spoke to someone on the phone who confirmed it, and instead of helping or clarifying, he dismissively said it wasn't valid at their store. Even after I showed him a QR code from the Millbrae location referencing the promotion, he arrogantly said it was "incorrect" and offered no further assistance. I asked to speak to a manager, and he told me the manager wasn't in. When I asked for the contact number, he gave me a fake phone number. Completely unacceptable. I walked in simply wanting to open a PO box -- not to be belittled or made to feel uncomfortable. I won't be returning, and I would not recommend anyone do business at this location if this is how they treat customers.

    FedEx Ship Center

    FedEx Ship Center

    (223 reviews)

    I have always used Fed Ex or UPS as my primary shippers. USPS PRIORITY with full insurance was also…read moreabout the same price. Like many other dissatisfied customers, I have left negative reviews of Fed Ex & UPS, particularly the SSF warehouse of both. I've met a few of the drivers & they are very nice & work hard. After a bit of research, particularly international shipping, I found the problem with both companies. Given the choice, I will never use Fed Ex or UPS again, only USPS Priority. Here is the problem: CONTRACT WORKERS. Whether short staffed or to cut costs, both companies began using contract workers to handle the "extra" shipping duties. These 3rd party workers aren't even properly vetted as a regular fulltime UPS or Fed Ex worker would be. These random pick-up workers usually just drive around in unmarked cars & drop off much the same as UBER eats of Door dash would, with about the same results. Meanwhile, both companies cut costs & free up their regular delivery drivers. The problem is, they take NO RESPONSIBILITY for the loss, theft or destruction of our packages. These random contract workers have zero training, zero vetting & zero consequences. Meanwhile, the customer loses out & spends weeks or even months trying to locate our lost packages all so the greedy CEO class at the top can rake in larger profits. They don't care about us. They know the problem but as long as it continues to give them more money, they'll let it continue. Our only response is to not use any of these companies that don't care about the reputation of their actual employees or the welfare of their customers. The motto used to be "the customer is always right". Now it's "Who cares about the customer, just get their money". I won't choose Fed Ex or UPS for any shipping until they hire sufficient workers. Untrained, unvetted contract workers are destroying the reputation that these company drivers work hard every day to maintain. Shame on the bosses who undermine the customers & their own workers. When the regular trucks of both companies deliver packages, they are always great. The problem is these contract workers & the shifty attitude of the people who are supposed to try & help when a package is lost. They just waste our time with diversionary tactics instead of just identifying the problem & locating the item.

    To start FedEx in general is difficult to deal with. The…read moretracking system for the packages gives you a vague understanding of where it is and when it will be delivered frequently, the update is "it's in transit" with no other explanation. The details on how it's getting from point A to point B used to be more detailed but now it's not. The customer service line tends to hang up on you rather than transfer you to a live customer service agent. It requires information that puts you into a different answer loop than actually transferring you to an agent when you want to talk to somebody, especially if you have a complaint. I personally had a very difficult time even finding the FedEx customer service number on their website. The delivery center in South San Francisco frequently does not deliver at the same day they get it even if they get it at 2 o'clock in the morning it probably won't go out until the next day and I don't understand why that happens with my packages. USPS is much more efficient delivering my packages in South San Francisco then FedEx. When I look at my USPS tracking and it shows that it had arrived at station early in the morning, like two or 3 o'clock in the morning, I know that I would be receiving it later on that day. My most recent experience with FedEx had them not send a package out to be delivered on a Saturday delivery and it was delayed till Monday. This delay was logged in about 8 o'clock in the morning but post timed till 11:30, almost to show that delivery was attempted, but their reason was the business was closed and they could not make that delivery. This was going to a UPS store that is open seven days a week. When I finally contacted the customer service line, they said that business indicated that the address it was going to belong to a business that was only open Monday through Friday. I have never had this excuse from USPS.

    PostalAnnex - shipping_centers - Updated September 2026

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