We were at a cross-town facility, since July 24. Started at $90. Four months later, raised to $130…read more( wanted $150). By the time we left (July 26), it was going to $188. Long story short, VRSS is run by a nice family charging honest rates. The security seems to be great! Extra clean hallways. Happy to be here!!!

Excellent customer service!!!! Clean, quiet and very safe. Prices are very competitive.read more

Awesome Friendly staff…read more Quick service Very knowledgeable Super location 85 is a lot of characters

Worst Notary and Customer service…read more I had 10 documents notarized at this UPS Store, and we paid $15 per document. ($150 total) We later went to the California Secretary of State's office in Los Angeles to have the documents apostilled, but we were told that the notarization was invalid because the notary certificate was missing the required statutory wording and/or was outdated. Because we needed to send the documents out urgently, we contacted the UPS Store and spoke with the manager Essence and told her that the secretary of state office rejected the notary and I would provide the rejection letter provided by the secretary of state. She then agreed to offer a refund provided that I have provide the letter to them when I come back to the store as they could not process a refund over the phone. Since the notarization was invalid and we could not use those documents, we had to pay another notary near the Secretary of State's office in Los Angeles to have all the documents properly notarized. We then went back to the UPS Store in Temecula and spoke with Lydia (who did the notary) and requested a refund because we were unable to use the notarization service we paid for. She said that she cannot issue a refund were told to call the supervisor the following day because it was already late. The next day, I contacted the supervisor and was told that they would not issue a refund because the notary claimed that we had refused to put the required wording on the documents to make the notarization valid. This explanation makes absolutely no sense to us. We paid the notary specifically to properly notarize our documents. Why would we intentionally refuse something that was necessary to make the notarization valid? We had no reason to refuse any required procedure, especially when our goal was to have the documents legally notarized and apostilled. We also told the manager and supervisor that if there is a disagreement about what happened, they should investigate it instead of simply taking the notary's word for it. If there is CCTV footage or any other evidence showing that we refused to comply with a required procedure, we are willing to have that reviewed.However, it is unfair to deny our refund based solely on the notary's statement without investigating what actually happened and while on the phone they just hang up on me and whenI called again and asked who's the best person to contact to discuss our concerns and essance responded "I don't know, there's no one and I cannot help you with that" good thing I put our conversation in recorder the 2nd time I called. I have all conversations recorded. At this point, we feel that the manager and supervisor are simply refusing to help because they do not want to investigate the situation or take responsibility for an invalid notarization. We are asking for a fair review of what happened and a refund for the notarization service that we could not use.

Very good quality and fast service! The staff was professional, friendly, and made the whole…read moreprocess smooth and easy. Everything was done efficiently and exactly as expected. I really appreciate the great customer service and attention to detail. Highly recommend!

Excellent service at Mailboxes N Beyond! The owner went above and beyond to help me with everything…read more-- from shipping two packages and processing an Amazon return to setting up my U-Haul rental. He made the whole process quick, organized, and stress-free. You can tell he truly cares about his customers and takes pride in his work. They also offer notary, faxing, printing, and mailbox rentals, making it a one-stop shop for all your mailing and shipping needs. Highly recommend supporting this local business!

Love that this place has 2 Amazon return machines, makes getting in and out of there so much…read moreeasier. Friendly staff greeted me upon entry, inside was clean. Parking lot is shared with alot of other businesses so parking can be difficult, but the turn over rate is quick. They offer a wide variety of services and prices seem to be fair. It's located in a shopping plaza that has pretty much everything you could need from groceries to a salon.

Worst customer service. Go to staples instead. Every time I go in there, the counter people are…read morethe worst. I'll never ever go back to UPS

The shipping service itself gets the job done, but the markup on basic supplies here is pure…read morehighway robbery. I was charged $5 for a mailer that o found at dollar tree for a buck 25. Learn from my mistake: buy your envelopes and boxes beforehand, pack your items at home, and only come here if you already have a pre-printed label. Otherwise, you will get hit with EXTREME convenience fees.

On 10/10/25, I stopped in to mail a very important document that I cannot afford to be lost. The…read moreemployee that day really took the time to explain my options so that it was cost effective, trackable and why it was the most common method for my particular package. I rarely need mail Services other than Xmas packages so for her to be so patient and explain various costs and delivery methods to a PO Box, I was so grateful. Thanks to her, I felt comfortable in knowing my package would arrive safely and I was making the most cost effective, informed decision. In our busy world there seems to be little time for folks to share knowledge and truly help you. Thanks!!!! I will be back and you are appreciated! I started this review with a date as I didn't have your name but would really love to see you get some credit for your kindness and professionalism.

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.

Do not go here horrible customer service!! Pick another location. Had an appt at 10:10am waited 20…read moremin because there were others before me but then he helped another guy in front of me because he knew him and said it was just lottery tickets and to be patient. After helping me I said thank you and he ignored me

Went there to mail a return and presented the person behind the counter the address. They recommend…read morea method of shipping that does not deliver to a P.O. box. Now my package is lost and I am no longer eligible to return it even if it is found. The guy at the counter was nice but when he asked for help a stinky old dude came up and gave me a refund for shipping. I know why didn't I buy insurance? Cause I went to a " professional " got tracking and have never had this problem before. Everyone else I ever dealt with knows their job. Bottom line. Don't trust those place. Never trust someone that stinks.

Great place! Friendly staffs. Always give amazing service. The best Postal Annex in town.read more

We were processing our Marriage Report to my Embassy and it needed multiple notaries, copies which…read morewas very 'tasky'. Jaqueline was 'bomb diggety' very helpful, kind and professional. Our go to for stuff like this.

I've always had good experiences at this location in the past, but today was a completely different…read morestory. I brought my grandparents in for a simple notarization, which should've been quick and easy. While I was having a normal, casual conversation with my grandmother nothing disruptive or related to the document the notary suddenly stopped what she was doing and told me to stop talking. I told her that she might want to work on her customer service skills, and honestly, that could have been the end of it. But instead, she decided to keep arguing with me, as if she couldn't just let it go. What really stood out was how she repeatedly felt the need to remind me that "everyone always compliments her customer service." I'm not sure why that mattered in the moment, because her attitude during this interaction was the complete opposite of what I'd call good customer service. It didn't stop there. She leaned over the counter toward my grandfather in a way that felt condescending almost like she was questioning whether he was of sound mind to understand what he was signing. That was completely unnecessary and honestly insulting, considering he is perfectly healthy and fully aware of everything he does. At that point, my grandparents were so uncomfortable they refused to stay any longer. We went to UPS immediately after, and not only did they notarize the document quickly and politely, but even they found it surprising that someone would act like that over something so small. There was zero issue at UPS with me having a simple conversation, and they treated my grandparents with the respect they deserve. I've always given this location the benefit of the doubt because of past positive experiences, but this visit was disappointing and unprofessional. If you're in customer service, you have to be able to handle simple interactions without turning them into unnecessary conflicts or making customers feel uncomfortable. Hopefully this location addresses this kind of behavior, because it's not at all what I've come to expect here.