This place is hilarious! One worker takes your order and barks it down to next worker who asks what you want again. You repeat what you said a minute ago then he says the next guy will be serving your order. He then confirms your order and makes it. The cashier then asks what you ordered. You pay then sit down to eat. The salad I ordered with chick peas (substituting for chicken), walnuts and cranberries had none of that. What I got was a salad with chicken, avocado, and egg. Next time I'll just say make me a salad however you like because that's what I'll get anyway. read more

I'm a fan of Potbelly's and this location didn't disappoint! The employees working here are all very kind and do a great job of putting your food together in the way that you like. I work pretty close by and I definitely plan on frequenting this location. read more

The person making our sandwiches was not rude or anything but you definitely got the feeling she hated her job. We got the Italian and Tuna Sandwiches and both were delicious. Also love the Zappo chips. read more

First try.. everyone was so friendly and helpful. They made suggestions, and explained the basics of the menu without us asking. Even came to check how we liked it while we were eating. Food was amazing. The Mac & cheese was delicious with REAL bacon and plenty of it! read more

I've been on the hunt for the perfect Italian Sub/Sandwich/Hoagie ever since my favorite was discontinued. Today I tried PotBelly Italian with double meat, mozzarella, lettuce, onion, hot peppers and oil. Also ordered loaded baked potato soup but was given chicken pot pie soup instead. BTW I do not enjoy chicken pot pie anything. The meat was so overly grilled that you couldn't distinguish the taste of any of the meats. It was overall just dry sandwich. I added some banana peppers and red wine vinegar on the second half and it was a little better. Also wish I'd had some red onion to add. So in conclusion... I definitely will not be ordering from here again. There is nothing special about the sandwich. It won't be taking over as my favorite and so the hunt continues. read more

good food made quickly... once you figure out how the place works. I'm from out of town and was not familiar with how it worked. it's just a fancy Subway. If I came to Cleveland more often, I'd certainly frequent this place. Prices also not very clearly marked. read more

Stopped coming here because sandwiches are sloppily made and many times completely wrong. The staff is pretty horrible due to rudeness and quality of product. read more

I've visited Potbelly many times and usually order the Chickpea Salad, add chicken. I opted for the Mediterranean Flatbread Sandwich with Chicken on this visit and was not particularly impressed, especially for the price. The actual flatbread was good, but there was a flavored hummus spread, with peppers, feta (which I really didn't taste) and a few strips of chicken. The sandwich was then served warm. The warmed hummus really didn't do it for me. Also the portion was not particularly satisfying. I'll continue to return to Potbelly, but wouldn't get the flatbread sandwich. read more

Great for a quick bite before a baseball game... Or anytime! I was so glad to see this place when I moved back to Cleveland from Chicago because it was one of my favorite sandwich places in Chicago. And now it's here! Here! I can get my fix! My favorite sandwich is the mushroom melt--cheese, mushroom, yummy. I also like the ham, but I always add mushrooms to it. I tend to find that all of their sandwiches are delicious with the "everything but the mayo" toppings, but you can mix and match to your taste :) The hot peppers are definitely spicy, but they have a nice addition of onions, carrots, and a few other delicious pickled surprises. Make sure you grab an oatmeal chocolate chip cookie! Especially if it's warm. Those cookies are to die for. read more

Picked up a "Bigs" Grilled Chicken & Cheddar sandwich ($6.10). The line was about four people out the door when I arrived just before noon. Things moved along efficiently, though, with the aid of a person handing out menus on the street and another person taking down orders mid-line via an iPad. The time from getting in line until walking out the door with my sandwich was a shade under 15 minutes. It is pretty loud inside, and I could barely hear the woman adding toppings to my sandwich above the buzz of the other diners, the behind-the-counter activity, and the occasional shout of "Chocolate Shake!" down the line. The Grilled Chicken & Cheddar sandwich tasted decent, and I particularly liked the bread. It was a step-up in quality from Subway and maybe a little bit better than Quiznos, though on the downside you can get more meat from a Subway $5 footlong and Quiznos has more variety in its sandwiches. If you're feeling a bit more spendy ($7 - $10), I would recommend the more creative sandwiches at Cleveland Pickle down the street. And if you're not wedded to getting a toasted sub, I think Jimmy John's would be the way to go. read more

The store has a very cool atmosphere and the employees that work there are all very friendly and seem to enjoy themselves. The food is delicious and I've never seen it crowded enough for long wait times. Great spot for a quick and tasty lunch located really closely to Public Square. read more

The sandwiches are excellent. I'm a big fan of the chicken and cheddar, and their hot peppers are very tasty (they are quite hot). What really sets Potbelly's apart for me, though, is the service. None of the other restaurants near by in the same market can compare. read more

This location had just opened when I moved into the area last year and I was SUPER excited!! I was sure I'd be there at least once a week. I definitely haven't been there THAT often, but I do frequent this potbelly's and the service and food quality are consistently good. Clearly it's a chain so food quality is usually similar across the board, but unlike another chain down the street, they are always in stock of everything! YAY! I've been here for lunch/dinner many times and breakfast a few times post night shift. I'm not the biggest fan of their breakfast sandwiches- it's just a lot of bread and ends up being kind of dry IMO. But, I LOVE LOVE LOVE their toasted sandwiches. My go-to is usually the mushroom-melt. Last night, I tried their soup as well. I was feeling under the weather and just wanted soup. Didn't want to travel too far for it, had nothing to make my own at home, and Zoup was closed, so I got the Southwest veggie. DELISH- spicy so it made it hard on my throat that was already hurting, but it was SO tasty I didn't care!!! YUM YUM YUM. The service is always wonderful. The girls behind the counter are always so funny and nice! Yesterday, I saw some male faces I'd never seen before and they were just as friendly - not as funny ;D but that's OK, as long as you're nice and efficient, I'm happy :) My only complaint? Hours... They are open till 7 M-F, only open till 3 on Saturday, and closed on Sundays. I get why - they wouldn't get much business, but with how downtown is expanding nowadays, I sure hope this changes and their hours extend. read more

Ordered lunch at 12:15 for downtown delivery at 1:15, an hour after the order was placed. Over a half hour late, called the store, and was told the delivery guy went to some wrong address, and would be delivered "any minute now." 15 mins later called store again, and was put on hold for 5 mins. read more

Made to order sandwiches and salads. You pick what you want and they can omit items if you want. I had the "wreck salad" and the "Mediterranean salad" and I loved them both. My niece had the meatball sub and she said it was really good. You can dine in or you can take out. You order at the counter then take to your table. They also have a few sweets to choose from as well. Super friendly staff too! read more

This is very delicious food. The people are friendly. It was great. To get into the place, you have to approach it from the side. Even though there's a sign that says the sidewalk is closed, it is possible to get into the place. Approach the place from sixth Street. I had the chicken and cheddar grilled sandwich. read more

The Wreck is the best sandwich I've had at a sandwich place. The Chicken and Cheddar is delicious as well. I would travel the seven seas just to eat here. It's always clean inside, and the staff is super friendly at every one I've been to. Oh how I wish I could try everything on the menu.. read more

Great salad and sandwich shop in the heart of busy Euclid/4th Street area. Like others have said, the fresh and customizable sandwich and salad options don't feel like a chain operation. Staff is friendly and fast during the busy lunchtime, but tends to be slower at off times. I love the Clubhouse salad with extra chicken--fresh ingredients and packed with protein--and great healthy option. Tip: beat the lines by using their online ordering app. Works great if you work nearby and order ahead. read more

Yum! Went here on a whim when I was on jury duty downtown. So glad I did. Ordered the roast beef "big" toasted and put on my favorite toppings. This is the best lunch sandwich I have had in quite some time. Blows JJ's out of the water. Will be back when I'm hungry downtown in need of something quick. Don't forget to add the hot peppers! read more

I ordered a large order for our company. They were 20 minutes late for delivery and forgot one of our soups. This is unacceptable. Not pleased. read more

First time at Potbelly's and loved it! The Mediterranean sandwich was a titillating treat. The bread was definitely the best I've had at a sandwich shop downtown. My friend said his sandwich was an adventure for his mouth! read more

I like potbellys food and have always enjoyed it but please tell me why is there the need to have live entertainment at lunch time. The location is already noisy and then you put a live singer on top of it and you can't hear anything. I feel bad for the workers because I left there with a headache and I didn't even stay to eat. If I wanted music entertainment I would go to a club at night not at potbellys on a lunch break. read more

Yay! I'm a fan. Yup. I'm pretty sure you can say that. I'm a huge fan of almost any toasted sandwich and when I'm feeling thrifty and/or I need to drop a few I make it last a couple days. Also the chickpea salad. It's huge!!!!! I love my veggies and I tend to add everything I can to it. The Potbelly Vin is also delicious. They don't skimp and the staff is always friendly. No-brainer for an easy in and out lunch. So glad they are downtown!!! read more

First time to try a pot belly Sammie and holy shit are they good. Got A Wreck with peppers lettuce, tomato and the fixins. Those peppers got nice heat but not overpowering to ruin the Sammie. Definitely get the peppers on the Sammie. Slaw was good too. Solid sandwich!! read more

This Potbelly gets 5 stars because they did a great job with my lunch the other day. I typically pack my lunch, but one day last week I decided to go out and this location was very close to where I work. The staff were very friendly and the service was quick and easy. The dining area was clean and the view was nice. Prices were very good as well. Check it out if you're in the downtown area. read more

Quite good. Very busy at noon! They take partial orders while in line, speeding the process so don't be intimidated. It went fast. Food was good. The hot parts were hot, the cold parts were cold! The prices were very reasonable. Two lunches with drinks, under $15. read more

Great employees, will listen carefully to any adjustments you want made to your order. I had the Uptown salad and it was actually one of my favorite salads from what I've encountered. Nice location and fast service with some nice art hanging around the room. Just your typical chain with no surprises or disappointments. read more

This place is delicious. I got the Italian sub, as I usually get at sub places. Here, though, it was obvious that they use high quality ingredients. The sandwich was packed full of meat and cheese and the bread was the perfect consistency. The line moved quickly thanks to an employee starting to take orders from those in line before they reached the counter. They offer a variety of bottled drinks to fit any taste. I wish I lived in Cleveland just so I could eat here more often! Definitely worth checking out if you like great sandwiches. read more

great sandwich as always with live music! If you are in cleveland downtown don't miss this place!

Ordered 20 sandwiches two days ahead of time for 11:15 pickup. Arrived at 11:20 and sandwiches had not even started to be made. Was lied to and told, "we are just finishing up your order". Staff showed no sense of urgency to finish my order, and served a dozen walk-in customers while I stood and waited. Did not get out of store until 11:40. Like their food, would not recommend for catering. read more

First let me say I love Potbellys and will continue too. I just hope they raise the level of service, I understand it's hard to find good help, but try a little harder. Came today in for a breakfast sandwich and some coffee. The girl working the register did not pay any attention too me and was talking about wildey inappropriate stuff with the rest of the staff, even to go as far as show the dance moves she hit last night. The she finally rolls over with a "Hey Babydoll, what did you have", very nice. I order a coffee and she hands me a cup, but surprise there is no coffee made. At this point I just left the cup and walked out. I will be back because I love the subs, but if that crew is working again i'll just pass for another day. read more

very poor quality especially for the price. Salad included lots of iceburg lettuce but toppings very sparse. This salad cost $10.00. Pretty much same thing with sandwich, lots of bread, thin meat, about one slice of cheese - this sandwich cost $7.00. Will never order from here again. read more

Average all around, service and food. Had the chicken and cheddar which was...average. Too many sub options downtown to go back.

One of the newer places downtown... they have great subs and the service is speedy! I recommend the meatball sub, and throw some bacon on that bad boy. read more

Service is impeciable! Over the top even! The staff literally could not be any nicer and more attentive. The long lunch line was completely worth the wait. The sandwich was fresh and toasty but warm chewy all at the same time. I am really glad they are here and cant wait to go back for some more! I had the wreck today it was great! I will try the pizza sub next! read more

Great food! Quick service, tasty sandwiches. My kid loved the milkshake. A tad pricey but I definitely would stop in again. MUCH better than Jimmy John or Quiznos- doesn't have the "chain" vibe at all. read more

This place is amazing! Every time I come in here for a sandwich, the employees are always upbeat and happy! The food is delicious and the prices are great! read more

Tasty, fresh, hot food. After eating here, I don't want to go to subway anymore. The food taste good. Their fresh baked cookies are big and delicious. I go here once or twice a week. The manager is nice and helpful. Highly recommended read more

Potbelly's, founded in Chicago in 1977, isn't your typical sandwich shop. Their website features a musical directory, for example, and espouses focus on green initiatives (their bags evidently save 945 lbs of Co2 emissions per annum). Community focus and social activism, aside, however, Potbelly's namesake may be taken to refer not only to the franchise's signature archaic stove marketing device with its cutesy chimney and cartoon flashes of heat, but to the guttural protuberance which inevitably results from even the briefest indulgence in its culinary offerings. The Mediterranean, one of the few non-meaty subs available, is a riotous mix of hummus, feta, artichoke, and cukes (sic: from website) and a healthy choice at first glance--at least stacked up against the Clubby or Pizza Sandwich. Indeed, it is fairly miniscule in stature (even a Large pales in girth to your standard immense subway footlong). And yet, be warned, dear reader, this baby will leave you staggeringly, almost sickening full. It must be something to do with the oil and mayo...and the cheese, all of which are layered on thick as can be. The veggies are fresh, however, and the bread is always adequately baked in this reviewer's experience. So too, the downtown location tends to be aptly cleaned, and there is usually a joyful employee in line to take your order on a tablet (in theory expediting service, though this never really seems to be the case). Potbelly's is, in sum, a curious and conscientious locale with heavy food ideal for hangovers, though even their veggie offerings are poised to knock you prostrate when you return to your desk post- midday satiation. read more

Ordered delivery for lunch with several people at work... my tuna sandwich didn't even have tuna that went to any of the the sides of the bread. Thank goodness I ordered the 1/3 thinner bread which is a great option. It seemed like there was 1/3 less tuna than there should have been too though. Another person ordered a chicken salad salad and was very disappointed with the size to price ratio. The salad didn't even contain the listed greens that are on the menu. Skimping on product? The meatball sub was the only sandwich that was well liked and would be ordered again. read more