Received the best service from "Tutu". She went above and beyond to make sure our last minute order came through and delivered it herself. Thank you for your amazing hospitality and for saving our day!! read more

TUTU the catering Manager at the State location is AN ABSOLUTE GEM. I called her needing a last-minute order for 15 people to be delivered within the hour. She hand delivered our order in the time span and was not going to charge a delivery fee. She was so calm and sweet on the phone and took all the dietary needs and allergies seriously. I really really appreciate her and our office was delighted! read more

Been almost 20 years since I've last been to a CHI Potbelly's and it's still just as amazing as I remember! Sandwiches are super fair priced for being in the middle of downtown. Staff was awesome and quick. And I'm used to spicy food from NM but their hot peppers are NOT to be taken lightly. read more

Probably the worst customer service you could imagine at the sandwich shop level. Employee (unbelievably rude from the first step we took into the place) said sandwich is made top to bottom from a list of toppings, then after following those exact instructions told us that sauce can't go on the sandwich after veggies and it would be difficult to put any sauce on after lettuce, she literally only put lettuce on the sandwich without being difficult and when I just asked for sauce she then poured half the bottle all over my sandwich. Paid over 14$ and it went in the trash. Atmosphere is loud and ambiance is anything but welcoming. read more

Potbelly - Sandwiches Near Me - Chicago, Illinois

The chicken pot pie soup was So good Aether was the cashier who helped us Beautiful inside and warm especially in the winter's here in Chicago Ambience so nice old pictures of Chicago was my favorite thing to see read more

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Just stopped in for a quick drink and a cookie, but the staff must be hard of hearing as the music is way too loud. The bro the danger zone on my sound register. read more

Potbelly - Sandwiches Near Me - Chicago, Illinois

Purchase the Turkey sandwich today at pot belly in Glen Ellyn Illinois off roosevelt rd, they served me a sloppy sandwich it was so disgusting that I went back because no one answered the phone the sandwich was thrown together with no respect for who was to receive it. It seemed they took it out of the garbage, this was not the first time it happened. I will never go near this place again. And encourage everyone to inspect their food. Prior to eating because you don't know who is preparing it. read more

My order was incomplete, it took a very long time to make, they helped like 7 to 8 people in front of me, and then didn't even make my order right when they gave it to me. The staff was also rude when I politely ask for updates or assistance!!!!!! read more

We are eating at the restaurant on Harlem Ave in Chicago. Rodrigo is the manager. He runs a very efficient and friendly place. Pretty busy tonight, he has s calming effect on his team. Sandwiches soup and chicken salad were all terrific. Thanks Rodrigo. read more

Two street people cut the line and went straight to the cashiers during lunchtime rush. The cashiers laughed it up with them while ignoring the rest of the customers. One person said "excuse me" as the street person cut them off, to which they replied with "F*ck You". The cashiers did nothing except ignore it. Aside from the people making sandwiches, the rest of the staff were just rude and seemed to have a problem with people who were a different color than they were. I heard one of them mutter something about white people. (I'm not white) Unbelievable. This incident occurred at 1:20 p.m. on September 10, 2025. read more

The service was really good. I got exactly what I wanted really fast. The food was fresh and delicious and the setting was very aesthetically pleasing. It was a really great dining experience. read more

The service at this potbelly was very fast and efficient. I did not have to wait long to be served. My order was a skinny smoked ham and Swiss with lettuce, it was a great size and was made amazingly. The warm vibe and music made my experience even better. read more

If you're exhausted from a day of traveling and walking around the city, this Potbelly location next to the Metra station is a little beacon of light. Just when I thought I couldn't walk another step without a quick bite, I stumbled upon this location. Look, the food isn't fancy, but it'll do for a quick, reliable bite. My sandwich was good, service was solid, overall a decent experience for a chain location. read more

My mom and I stopped here to eat lunch for our adventure on the CTA today. It was right by the station we wanted to be by, so it was very convenient. The food was so good like always at Potbelly. The service was excellent, multiple employees were very friendly and said things like hope you are having a great day and hope you have a great rest of your day. Overall the staff and their friendliness is excellent. The ambiance is great as well lots of good seating, great atmosphere, and an all around great location of Potbelly. If you are in downtown Chicago on or near State Street and you are a fan of Potbelly then look no further than this Potbelly location, because you won't be disappointed. read more

Horrible. Tried to place an order using their app. It was for 12 sandwiches, waters and chips for the movers who moved me into my new office. The app was broken. I tried to call this store three times to place a phone order and the manager hung up on me each time. Oh. She told me I needed to go through GrubHub or Door Dash instead of their own app and they were running 90 minute delivers. My order went elsewhere. read more

We just stopped in quick for cookies while on vacation. The service was quick and the cookies are delicious!! We had the out meal chocolate chip and the sugar cookie. The oatmeal chocolate chip has always been my favorite!! Ambiance was the typical potbelly chain. read more

My roommate in college introduced me to Potbelly. He always got a big wreck with a cookie so i do the same. This location is iconic. I come here usually before i go to Gene Siskel Film Center. read more

Everything is fine with the food, and the employees are friendly enough. But I rarely see them clean tables or floors, and every other man that enters here has his pants pulled down and shows his underwear. The security guy just fists bumps them on their way in and out. read more

Potbelly - So now I have to look at this idiot's underwear while I eat. - Sandwiches Near Me - Chicago, Illinois

I was treated very rudely by a staff member. I only wanted a bag of chips and a fountain soda. The cups were right by the cash register, just like they are at many restaurants where you grab your own. The man said "don't do that," grabbed the cup from my hand, threw it in the trash, and asked if I was getting a sandwich. I said I just wanted a soda and chips, and he gave me a new cup. I tried apologizing, saying I didn't know the rules, etc., but got no response. I even left a tip for good karma, but got no acknowledgment. Very disappointing. read more

Great food and pleasant service. Had my money's worth. Restaurant was large enough for a sit down meal. Lighting was soft. read more

Potbelly - A chicken avocado sandwich - Sandwiches Near Me - Chicago, Illinois

This place needs to be aware of who is the first person of contact when stepping into the building. the one person i came across was NOT welcoming and seemed almost offended that I was there. Had me waiting until he finishes washing the windows on the doors. When I told him this was my first time in the store and didn't know the procedures, he offers no instructions. Worst first-time experience ever. Will NOT be a second time. I refuse to pay for bad service. read more

Came here with my partner after a Sporting event on 3/15/24 around 10:30pm (30 minutes before closing time). Some other reviews of this place have solidified my feelings exactly about a particular employee working the register. Straight up - one of the sassiest and most unprofessional people I've encountered in a while. We asked for the Mediterranean sandwich (my partner and I would split) and the entire time he was very unfriendly and acted like everything was an exhaustive task. When he was finishing up oír sándwich, we asked if it had dairy (because we were genuinely curious so that we could take the lactaid pills that we have since we are both lactose intolerant). The employee immediately says "why didn't you say anything earlier? You're supposed to tell me this when you order". Literally what? So rude! I responded saying "we were literally just curious - nothing else". It seems a lot of others have encountered this employee and I genuinely hope the best for this guy, but it's unfortunate my very first experience at Potbelly had to be with this employee. Separately though - we thought the sandwich was actually pretty decent and I would return to try another sandwich, but certainly from a different location. read more

i experienced the worse customer service , by the manager , of all people. Tracy ,(homewood il ) is her name is suppose to exude the position of professionalism and she did the exact opposite. However , I went to the Frankfurt , il location and the service was good. I then reached out to customer service , regarding this issue.....that was 3 weeks ago and I've yet to receive a response. needless to say, i will no longer support this business . read more

Came to potbelly for lunch on the way to seeing "The bean" and let me tell you it's an adventure when you have a picky eater along with you. So we get in line which at this time on an Monday wast busy yet and this is my first time & the worker was looking very let's just say he was disturbed bye my presence which was a hint to me I'm not here to work man but he took out order which we ordered a melt no mush or meatballs on flatbread like an pizza but in sando form an meatball sub, wreck and an steakhouse all the food tasted ok to much horseradish sauce on the steakhouse & to much bread and a lil dry . The wreck was very tasty the peppers on the sandwich gives it a spicy kick it. Over all I would not go back cause it's not worth the parking headache but if I saw another in a park friendly area I might go. It's next to a rail is the also a good thing if you don't drive. read more

Employees are nice and sandwiches taste great!! Great if you are a tourist and very easy to order.

Chicken salad sandwich and chili was amazing, tasted almost as good as homecooked. Service was awesome will be eating more potbellys for sure. Fantastic job read more

Visited Chicago for the first time and many people recommended this place. The experience was okay, it would have been better if people lose the attitude. I was waiting patiently for a sandwich but was dismissed by the workers. I was the only one in line waiting to order and I stood there for about 20 mins before I got helped. It was hard to judge the sandwich when my mood was already sour. read more

the food was disappointing I wouldn't feed it to my dog. The taste of the sub was nasty and to be honest I don't know how there still in buisnes. I would not reccomend this establiahment to anyone read more

looking at it, honestly really ugly looking presentaction. then the service was terrible. guy at the order station was honest very rude and inconsiderate. Acting like it was an inconvenience that he had to tell me the what the sizes were. It's not like they were small medium large. they were original, skinny, and BIG. And finally the food wasnt bad but it wasn't good. honestly the tuna was dry and the turkey was mush. just a terrible experience overall I don't recommend. read more

If Hell has a Potbelly it's probably a better location. Dirty (no soap in the bathroom), slow and ignorant employees, order was wrong. Complete clown show operation. The minimum one star I have to rate this place is one star too many. read more

I was really excited to try this sandwich shop. They were all over the city with people always exiting whenever I passed by. The sandwich wasn't very impressive. I ordered the Pick Two (Skinny sandwich and soup). Specifically the Turkey & Swiss with tomato, lettuce and mayo. When taking a bite it was all toasted bread with lettuce and mayo. I wasn't expecting it to be toasted either but as a newbie to this joint, I rolled with it. Next few bites, same thing. I opened it up to see 1 tiny slice of turkey on it. Maybe that's how the skinny comes? The turkey didn't have any flavor so I ended up wasting the sandwich. Luckily I ordered a side of the chicken pot pie as my soup. It wasn't bad but it wasn't great. This sandwich chain is similar to Panera Bread or Subway but I'd rank it #3 against them. Very cute seating area inside. Was not expecting it to look that unique but it did. I read reviews and the website about this little butter cookie that comes with every order but sadly, no cookie for me. Quite an underwhelming experience. read more

Potbelly - Skinny Sandwich Cup of Soup - Sandwiches Near Me - Chicago, Illinois

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Great sandwhiches, great service, great price. What is not to like about this place. With a beautiful ambiance i highly recomend if you are looking for lunch or dinner at a good price read more

Josh did a great job servicing us during our visit. Sweet and kind, yet proactive. He was extremely attentive and quick. I will visit again! read more

Food was great, but the LOUD MUSIC made it hard to order and then enjoy the meal. TURN IT DOWN!

Potbelly is always a winner in my book. It's hard to go wrong but the Wreck is my favorite. Fresh bread, fresh cookies and wonderful soup options in a unique setting. Definitely check any location out! read more

I know Potbelly's is a chain, so don't expect anything amazing. But as far as potbelly's goes, this one was perfect. The service was quick and kind, the sandwich perfectly made, and there's tons of seating. I work nearby so I'll probably be here often for lunch :) read more

If you have a healthy appetite, Potbellies is the place for a sandwich, soup, and a drink.

Well after leaving my last review, I received this message from Potbelly's: Hi Joletta, We deeply apologize for your experience. It seems like you are disappointed, and we would love to hear more about where we fell short. Please reach out to our customer service team at your earliest convenience. We can be reached at customerservice@potbelly.com. Of course I emailed my receipt and their promotion that was emailed to me and have not heard from anyone. Your customer service is horrible and please do not respond by asking me to send another email. I really don't have time for this. I am not a big fan of Potbelly's anyway! read more

I used to order a couple times a month from the Yorktown, Lombard, IL location. After a couple of years, the Avocado Turky sandwich- my regular order - started coming (always had delivered) with mistakes or just less avocado, or other toppings. Just not as good, so eventually I stopped ordering. A couple months ago I gave it another chance but it was full of mistakes and I ended up calling and complaining. I probably received a refund, don't remember. But, being a gluten for punishment, last night I told myself that this time it would be good. The delivery was fast and the guy was friendly. But the good part ended there. Instead of what I had specifically ordered for last night, the printout list was from past orders, but even the items on the print out were not on the sandwich. The two, half sandwiches (separate items) were both missing cheese, mayo, aioli sauce, pickles and any flavor. Just a plain turkey sandwich with very minimal avocado. The soup was missing the pot pie topping, even though I ordered it with extra topping. I am done with Potbelly. Way too expensive for such poor quality food and poor attention to the order. read more

Horrible, horrible, HORRIBLE customer service! There's a worker with a distinguishable mole on his face that is one of the most unprofessional workers I've ever encounter. The character limit isn't long enough to give a much needed, thorough review of this awful place! So I've attached my review in 3 separate images. read more

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