Due to a massive power outage and throwing out our 2 refrigerators stocked with food Bicycle Parking Available! We went to The Cheesecake Factory on Michigan Ave downtown Gold Coat Chicago at Water Tower for lunch They do offer a lot of meat and lots of vegetarian, vegan and Pestacarian foods so that is at least 4 solid stars at least the Lettuce Wraps are chilled and tasty The sevice was below par and neither my husband or I enjoy their very bland food I had to ask for the complimentary bread basket and I was stuck with dry bread and very bland pasta... everything here is bland for American taste I could purchas a better Ragu or Prego spaghetti sauce and that is saying A LOT This location offers no Disabily Entrance just steep stairs down They do.have a technically Disability Entrance That is through the Kitchen and not "allowed" for disabled customers such Discrimination read more

The Cheesecake Factory - For a friend No-show.VS panties a great and comfortable deal! - Desserts Near Me - Chicago, Illinois

It's been a while, and I had a taste for Cheesecake Factory. My husband started strong with the Whiskey Smash, with a seriously refreshing twist. My Well-Mannered Dirty Martini is an absolute must--I opted for gin with decadent blue cheese stuffed olives that elevate the entire drink. The Thai Lettuce Wraps are a total interactive favorite; you get to build your own rolls with satay chicken, crunchy bean sprouts, coconut curry noodles, and three incredible spicy Thai sauces. Follow that up with the Grilled Chicken and Avocado Club, stacked with bacon, melted Swiss, and a rich herb mayo that hit the spot. Finally, you can't leave without the grand finale: a slice of the White Chocolate Raspberry Truffle cheesecake, featuring the perfect creamy swirl of white chocolate and tart raspberry. As a Chicago local, what's your secret, guilty-pleasure chain restaurant? WHISKEY SMASH Yellowstone Bourbon, Aperol and Fresh Lemon Sour with Passion Fruit. THE WELL-MANNERED DIRTY MARTINI Our Version of a "Dirty Martini" with Ketel One Vodka and Blue Cheese Stuffed Olives. THAI LETTUCE WRAPS $15.50 Create Your Own Thai Lettuce Rolls! Satay Chicken Strips or Grilled Avocado, Carrots, Bean Sprouts, Coconut Curry Noodles and Lettuce Leaves with Three Delicious Spicy Thai Sauces - Peanut, Sweet Red Chili and Tamarind-Cashew. GRILLED CHICKEN AND AVOCADO CLUB $21.50 Grilled Chicken Breast with Avocado, Bacon, Tomato, Melted Swiss and Herb Mayonnaise WHITE CHOCOLATE RASPBERRY TRUFFLE® Creamy Cheesecake Swirled with White Chocolate and Raspberry. read more

My friend and I came here for the first time. I haven't been to a Cheesecake Factory in forever. The menu is still as big as I remember! They have a huge selection of things to choose from which made it hard to decide on what to order. This Cheesecake Factory is located off the magnificent mile which makes it super convenient to get to. The interior design of this Cheesecake Factory kind of reminded me of Willy Wonka. They brought us a brown bread roll and a white sourdough-style baguette with butter on the side as we were deciding on what to order. I ended up ordering the pickle fries which came with a spicy ranch. The ranch was so good but the pickle fries were just ok. They were mini pickle spears with a breaded coating. For my entree I ordered the egg roll sampler which included Avocado Eggrolls, Tex-Mex Eggrolls, Cheeseburger Spring Rolls, and Chicken Taquitos. That was super tasty! I'm glad I ordered that as I was indecisive as to what egg roll to order. They were all so tasty in their own way so it was hard to decide on my favorite but I liked the chicken taquitos the best. My friend ordered a skinnylicious beet salad that she said was good and the avocado egg rolls. That was a big portion so she was able to take some leftovers home. The service was attentive and the food came out quick. For dessert I ordered the Oreo dream extreme cheesecake and my friend ordered the dulce de leche caramel cheesecake. The Oreo cheesecake was the best cheesecake I ever had! I would go back just for that cheesecake. read more

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The Cheesecake Factory was excellent. I just went for dessert to go. I order the raspberry swirl cheesecake. Delicious can't complain. Service was excellent and very friendly. It was very spacious and clean inside. read more

The Cheesecake Factory - Desserts Near Me - Chicago, Illinois

We were on the hunt for a late night snack and remembered The Cheesecake Factory was just across the street from the hotel we were staying at. We got in line for togo cheesecake slices (avoiding the very long line for a table)... we put in our order and waited about 15 minutes for our slices. We made sure to grab several forks as we were sharing a couple different flavors. I believe we grabbed a key lime pie, a Godiva Chocolate and a cookie dough something. We split all of these between 5 adults and had a little of the chocolate and cookie dough left over. We didn't eat at the restaurant but I did use the bathroom while we waited for our cheesecake. It was clean! read more

Cheesecake factory can make just about anything. Their menu is so vast and features items from orange chicken, pasta, burgers, shawarma and of course cheesecake. Items can be on the expensive side depending what entree your looking at 20+ but there are slightly cheaper items from the lunch specials (available until 5) and happy hour items (only at the bar). Service is kind and friendly. Atmosphere somewhat romantic and family friendly. Outdoor patio is dog friendly. It is located below street level, so if you need to use an elevator you have to enter from inside the skyscraper. The only wish I have is if there allowed happy hour throughout the restaurant and not only the bar. It leaves those that have to sit outside with their pups lacking a chance to enjoy that menu's items read more

Not a Cheesecake Factory regular, but we stopped in prior to the 360 Chicago Observation Deck. Got some drinks which were good and the Chicken Taquitos. Service was a little slow (sitting at the bar), but the bartender was overwhelmed. They needed two bartenders...so it wasn't her fault. The Chicken Taquitos were good, but I expect twice the portion size for the price. Overall, nothing spectacular for the price. I would go elsewhere. But the bartender was doing a great job given what she had to deal with. read more

FANTASTIC!! Surprisingly, we had NO cheesecake! We were just here for lunch. I had a smash burger, my favorite. Lisa also had a smash burger, she loved it. Maggie had Fettuccini Alfredo with Shrimp, she loved it! We had SUCH a great time. read more

The Cheesecake Factory - Double Smash Cheeseburger* ** French Fries** - Desserts Near Me - Chicago, Illinois

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We had gone in for a quick lunch on a Saturday afternoon, since we were near John Hancock tower. I had really fond memories of the Chicken Madeira from Cheesecake Factory, and hence ordered the same from this outlet. The dish was sloppy and quite average. The mashed potato was clumpy, and there were 4 sad pieces of asparagus hidden in the dish. Major part of the dish consisted of the clumpy mashed potato. And this dish took upward of 30 mins to arrive. I however was impressed by the restaurant layout. The server who was serving us was very sweet and nice, and he kept checking on us. I would however not visit again, at least for the food. read more

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The food was great. I would recommend the food.i didn't love the very loud band playing just a few feet away.

Rarely go here, as it's such a tourist trap. But anytime I had people visiting me in Chicago we'd make a visit per their request. Lines are way too long. With a reservation you still end up waiting way longer, every time. Not enough space to sit in the waiting area. However the service is nice. Unfortunately the menu is about 20 pages, way too long. Which means because it's such a huge menu they can't specialize in anything.... So everything is very mediocre. Cheesecake is good, but again, why have 30 different flavors. It's just too much. If they could just narrow their menus they would be able to focus on making those items even better. If you are a Chicago tourist looking for a meal downtown, I could offer 94 other better options. But if you want the "typical tourist" tour, you're in the right spot. read more

The Cheesecake Factory - Desserts Near Me - Chicago, Illinois

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My family came here last night to celebrate my daughter's 11th birthday! The food and service was great! I want to send a special shout to the staff and management!!! My youngest son is autistic. I told whoever was at the front desk to that we needed a booth for him. Having a booth for him helps to create a more comfortable, secure, and controlled environment. Booths offer specific physical and sensory benefits that help reduce the likelihood of meltdowns caused by overstimulation or anxiety! We were immediately understood and accommodated! Thank you guys so much! He did so well because of the setting! My family thanks you!!! read more

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I was really impressed with my order from this location. Everyone was very friendly and pickup was super easy. I ordered from DoorDash and walked over from my hotel to pick it up. I ordered the Southern Fried Chicken. I enjoyed how everything was packaged with the chicken in a separate container to keep it fresh and the sides secure. It was a huge portion, but it was delicious. I also loved the bread-to-go. It really completed the meal & experience. For dessert, I ordered the peach cheesecake with raspberry drizzle. That was my favorite part of the night. It was super peachy and creamy. I had a great dinner! read more

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Impressive number of Cheesecake flavours. A typical American diner vibes. The service was alright. We had the Red Velvet Cheesecake and shared it among 3 people, it was quite filling. read more

The Cheesecake Factory - Ultimate Red Velvet Cake CheesecakeVelvet - Desserts Near Me - Chicago, Illinois

Jostin F our server on 1/30/26 was excellent. Great memory and attentive to details and so kind. So much food to choose from. I just don't know how they can make all these different dishes from a booklet of a million recipes. So you can eat what your heart desires that day and then tap it off with an amazing dessert. The prices for the cheesecakes have gotten higher around $13 a slice, but they are still very good and the whipped cream is always fresh and lovely. Don't drive here unless you are willing to pay for a garage or street parking where you have to pay on the ParkChicago mobile app for at least five dollars an hour. This is a very touristy area so be aware of the parking situation being very slim outside of garage parking or spot hero. read more

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Update: I took Cheesecake Factory Guest services up on their offer to give feedback from my experience. I did that on 1/8/2026 and still have not heard back on 1/20/2026. The form said I should hear back within 2-3 business days. Additional update: Cheesecake Factory Guest Relations did respond on 1/26/2026 (after my second Yelp review). I shared the date and time of day we were at the restaurant and the general meal we had (salad, entree, 2 bourbon cocktails). They assured me this was being handled with the staff at the restaurant. Unfortunately, that doesn't do me as the customer any good as I don't plan to return and lost an unreasonable amount of time and money dining there on a special day. But I've never submitted a complaint to any restaurant before and they did respond, so I'm sharing here. read more

This was my first time ever visiting a Cheesecake Factory and I was very excited. We walked in with no reservation and it was a bit of a wait. The wait room was chaotic and it's because people don't realize that there is seating for people waiting down the hall. We were sat and ordered fried calamari and wontons as an appetizer. The wontons were hands down my favorite. They taste like they're made with real crab and not imitation and they're so flavorful. The calamari was just alright. They have excessive breading and I would not get them again. For our entrees we got the steak fritte and the crispy chicken costoletta. The steak was cooked perfectly, however, it has a bordelaise on top and it's delicious! The fries were nice and crispy. The chicken was just okay. The breading was a little crispier and tasted so. The lemon sauce that the food was played over was so delicious. I wish it came with more of it. The mashed potatoes were so good! They were very flavorful and made just how I like them, with the skin and a little chunky. We had a raspberry cheesecake for desert and it was the most amazing cheesecake I have tried. Now the service, it could be better. We had our appetizers out with no napkins, we didn't even get the cloth dinner napkin. We had to ask 3 times before we received napkins.The server really didn't come by his tables as much but was friendly when he did. We didn't get a steak knife with the dinner and it was a while before we did get one, plus they had picked up all the silverware with the appetizers when dinner got there so we had to wait for that too. I honestly would come back because there are other items on the menu, like the pastas, burgers, and flatbreads. read more

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Came here after going to the 360 Chicago venue. As a tourist in Chicago this was not really where I wanted to go for dinner but it was a long day of flying and we just had some drinks at the Cloud bar that is in the same plaza as this restaurant so WHY NOT..... Well Cheesecake Factory is the same no matter what state your are in lol however I must mention that the cucumber salad was amazing and I would order that again This venue has indoor and outdoor seating read more

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Horrible.. you people suck. The quality and value are awfull. I just spent 58 dollars for a horrible entree, cold and and flavorless and a shitty slice for 12. Dollars of a sub standard slice of cheese cake,..you suck read more

This is my second time coming here to this location just right downtown. The food options are so big to choose from and we got their Mocktails which was pretty good as well. And the server was absolutely so nice, very attentive in refilling our water and made sure to check up on us. The chocolate tower truffle cake was really good. read more

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We Haven't been to a Cheesecake Factory since 2016 and to be completely honest, it was the exact same minus the older decor. The service was nice but the price of what it was wasn't great. I do think the food was just average and they need to catch up with the competition around them. I would avoid this place if you can but if it's the only place available try it out. read more

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I haven't been here and a long time I had the sweetest server. She was so nice and patient. The brown bread is still a hit. I got the Brussels, they were good... just not like Cooper's hawks... the southwest eggrolls and the sauce that comes with it was phenomenal. I also got the usual spicy chicken sandwich. The food seems consistent... was nice and quiet during the weekday at lunch time.. Best time to go in my opinion read more

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Love this place! Atmosphere is really good, service was amazing portions are big and dessert was great It can be really busy so reserve time in advance! read more

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Only came here for bar service. Our cheesecake and drinks were very fast and delicious. read more

The Cheesecake Factory - Tiramisu Cheesecake - Desserts Near Me - Chicago, Illinois

We ate here yesterday and enjoyed it. We were able to get seated immediately and without a wait on a Friday night, which was nice. Olivia was our waitress and did a solid job taking care of us. The food was pretty good. The fish and chips was warm with a large portion size, and the pineapple chicken and shrimp made for a nice entree. The cheesecake dessert was also solid. The cheeseburger spring rolls were just okay. We would come back here again. read more

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Horrible service in the bar hightop table on Saturday night June 20. Waited forever and got salads before the drinks when I asked our server about our drinks she said "I don't make them". So very rude the entire evening. She even blamed her bad behavior on one of her other tables. We were there for my mom's birthday and it was a terrible experience. The food was fine. Service just absolutely horrible. You need to do better. read more

Always a great time at the cheesecake factory the cheesecake is always perfect to take home for a late night snack. The flatbread pizza is always a go to or the bacon bacon burger is absolutely great the aïoli, special sauce, pears, beautiful with everything on the burger I will continue to come back to cheesecake factory because I like being here. read more

The Cheesecake Factory - Desserts Near Me - Chicago, Illinois

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Server didn't check on us, food runner brought us the wrong food, bathrooms were really gross. We got a piece of cheesecake to go and it had a huge chunk missing. Had to wait 15 minutes despite having a reservation. $20 for 4 Mac n cheese balls is crazy, especially when there are problems with every step of service. The food tasted great though, we only ordered appetizers and they were very good. At least the kitchen can keep it together read more

Food: SUPER content overall. The bread was delicious (of course, best bread hands down), crab cakes as an appetizer was BOMB, and the Skinnylicious Chicken Chili soup was sooo good! I love a good chili. Service: Very ok. Food wasn't super fast nor slow, but the waitstaff seemed pretty done on an early Friday evening. We also asked for more bread but didn't get it. Ambiance: Great outdoor seating, but the bathroom scene was kind of gross. I feel there should be way more cleaner/newer bathrooms for the quality of the food and size of the restaurant. read more

The Cheesecake Factory - Passion Fruit Mojito - Desserts Near Me - Chicago, Illinois

Service was subpar and the food wasn't worth the wait. They wouldn't redeem a free birthday dessert reward after we spent $100+ for dinner because we ordered it at the pickup counter instead of at the dining table. read more

It's the Cheesecake Factory. It's pricier than i remember since the last time I went so that was a bit of a surprise but my service was excellent. The food isn't anything to write home about, but again you know where you're going. read more

Hershey's Chocolate Bar Cheesecake: The Cheesecake Factory's cheesecakes are one of my favorite desserts. I've tried most of the flavors that I intend to, as a few just don't appeal to me (mostly the fruity ones, yuck!). It's a slow process since I like returning to my favorites rather than risk trying a new one every time I go. Plus, they offer over 30 varieties. The Hershey's Chocolate Bar Cheesecake is listed as "Hershey's Cheesecake between moist chocolate cake with creamy chocolate frosting and chocolate chips". Why has it taken me over 10 years since my first visit to the Cheesecake Factory to try this one? First, it's somewhat similar to one of my favorites, the 30th Anniversary Cheesecake. Second, I loathe dark chocolate, and I was afraid this piece might be too bitter based off other reviews. If you're like me and prefer milk chocolate, don't be timid about trying this one. It's a mix of both milk and dark chocolate flavors and it's so sweet that you won't mind the dark aspect. The actual Hershey's cheesecake portion is surprisingly light, almost like a mousse. You won't get much if any cream cheese flavor and I can't say it reminded me of the classic Hershey taste, but it was delicious. As for the chocolate cake, it was perfectly moist as described. A little darker than the cheesecake, but not too dark. Topping the slice is a creamy and sweet chocolate frosting. Where a hint of bitterness creeps in is the semi-sweet chocolate chips. It works to balance things out though and I like how it contributes a different texture to the mix as the chips are hard, and the rest of the slice is soft as butter. Included is The Factory's fresh whipped cream with a Hershey's version of an oversized M&M (M&Ms are made by Mars and this one also obviously says Hershey). Pairing this with an ice-cold glass of milk and steaming cup of mocha coffee worked nicely. I still prefer the 30th Anniversary Cheesecake, but that doesn't stop this delectable slice from being Doughboy approved My top Cheesecake Factory picks: 1.Adam's Peanut Butter Cup Fudge Ripple 2.Salted Caramel Cheesecake 3.Cinnabon Swirl Cheesecake 4. 30th Anniversary Cheesecake 5. Pumpkin Pecan Doughboy_Food_Reviews read more

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My favorite thing is the bread basket! I like that they put a variety of breads in there. The dinner portions are large. I tried the Chicken Piccata. It was ok. I tasted a lot of Dijon mustard or something similar. Could have been better. My server was perfectly attentive. The view to the twinkling lights outside was pretty. The restaurant is below street level and gives a sort of glam cave vibe, which was really cool. It's lovely! read more

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Brown bread is always great but everything else is mid. The service is also very very slow. Meals are overpriced and you can get much higher quality food at other Chicago establishments. read more

The Cheesecake Factory - Kids' Grilled Chicken - Desserts Near Me - Chicago, Illinois

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Have not been to this location in years. Got tired of walking and trying to decide on where to eat. Anyone thats been with there significant other a number of years knows how the discussion goes about trying to decide what to eat. I dont care, no not that, but anything is fine, no that doesn't sound good. Service and food were both really good. They were out of the dish I ordered first. Server helped find something similar. It was good. We both got some kind of breaded chicken with a side. I love how thin they pound the chicken. Only complaint would be lazy potatoes. Potatoes with skins in the mash. Got desert to go back to hotel with. read more

The Cheesecake Factory - Desserts Near Me - Chicago, Illinois

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The server added an authorized charge to my card after I paid the bill and tipped him 20%. So, he essentially gave himself an extra 5% tip which is illegal. In fact, it's credit card fraud! (I am a lawyer, by the way). He was also inattentive and bordering rude. I'm appalled that they would employ someone with such poor people skills. He brought my soup to me and when I told him it wasn't hot, he debated with me and said, "I just got it from the pot. That's just how it is." I insisted and he then brought me another bowl which was hotter. I think the first bowl was from the top of the pot. He didn't bother stirring it first. I have worked in the food industry. You should always stir a pot of soup before serving. The server's name is Dalton. I know because I still have the receipt! That's how I know he added the extra charge. When I called the restaurant to report it, I was out on hold for 10 minutes and gave up. I don't have time to sit on hold. Overall, it was an unpleasant experience and shouldn't happen at all in the Gold Coast. There are so many better restaurants to choose from. I won't be going back here. The service in Oak brook is so much better! read more

It's a beautiful restaurant right under Chicago 360. Service is quick and fast. Our server was very kind and quick. Food came out quick and delicious. read more

Went here on a Friday afternoon for lunch. The customer service and ambiance are 10/10, but the food was not what I've had at other Cheesecake Factory. They are rolling out a new menu so they no longer have the cashew chicken but do have a spicy cashew chicken that's supposed to be the same thing but improved. The dish was not spicy at all even though we asked for it to be very spicy and it was more on the salty side. It definitely doesn't taste like the original. Not sure if it's improved. The orange chicken was extremely sweet and the chicken was breaded. Normally, it's crispy so it tastes good but this was like frozen chicken tossed in orange sauce. We asked for this to be spicy but it was not at all. Overall, we were very disappointed with the food. read more

The Cheesecake Factory - Spicy cashew chicken - Desserts Near Me - Chicago, Illinois

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This was my first time at a cheesecake factory and they did not disappoint! Looved the food and drinks. The Louisiana chicken pasta was amazing! Great service and cozy ambiance. read more

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Unfortunately it looks like Cheesecake Factory is not immune to the current landscape of higher costs with lower quality food. For two entrees and 2 pieces of cheesecake it was just over $100. One of the entrees was from the "skinny-licious" menu, and the portion was so small and cost upwards towards $30. I had had it before in the past and it was really tasty and much more reasonably priced. The entree was so peppery, it was almost inedible. Cheesecake slices are also considerably smaller and cost around $12-13 a piece. It's one thing to have high quality food and portions and have a comparable price. It's another to have a $100 meal with food that just isn't up to par - and not much of it. read more