First time to a potbelly! Had an amazing experience. That sandwich was amazing. Way better than the subway next door that I was original going to. Priced well, heavy with meat and toppings. And the service was above and beyond friendly and helpful. Place inside is also more inviting if you choice to dine is, nice atmosphere. Good bye subway hello potbelly read more

They say they're supposed to be open at 10:00 a.m. I got there at 10:45 but I had to wait for them to warm up the soup in like an hour and that's not cool especially considering they were supposed to be open at 10:00 I don't understand why I had to wait when I got there at 10:45 that makes no sense to me. Furthermore I ordered a veggie melt and it wasn't warm and there was no cheese it was just a sandwich with some mayonnaise and vegetables and they didn't even explain to me that it came with hot peppers so it was two real waste of my money and time I won't be going back there anymore and I would advise anybody not to go there either cuz whoever they got managing that store that's not know what they doing and they need to either change management or calls that tore down because they're wasting people valuable kind and not getting there orders right. read more

Millie and Cyn were amazing and helped me put together a last minute catering order. Sandwiches were great, very easy.

I work in the area and I get that the lunch rush can be difficult I did a pick up online pick up order and I had no idea what was happening. They seemed to be overwhelmed with an order and would barely acknowledge the customers at the counter. When they finally spoke to me. I told them I had a pick up order and the young man mumbled something I THINK he said it'll be ready in a moment but I wasn't sure. When another young man began to help customers he asked me what I needed and I told him the same thing. He reached behind several bags and retrieved my order. Which means it was just sitting there. Sure enough when I got back to work my sandwich was cold. Imagine eating a cold toasted sandwich. Good times. I ordered a turkey sandwich and there was barely any turkey on it. I also ordered a skinny which is less bread. This was definitely not a skinny. Lastly they had a promo going for a free cookie with the order but I indeed was charged for the cookie. I like PB but I don't know if I'll be back to this location. read more

How hard is it to follow instructions. Every time I order in front of them, they take their time and do it right and when I order online and just pick it up, it is never how I ordered it. Their food is to high for you to not get it the way you want. I am truly disappointed and I throw the entire sandwich away because it burned up and dry read more

Super great and friendly service. I was just here for a pickup on a random Wednesday. I'll update if any issues arise!

This time I tried the T-K-Y skinny on the flatbread. Not sure why there is an extra $0.20 for the flatbread. It was delicious anyways. The staff was quiet and didn't seem very friendly today. Maybe next time it will be better. read more

Confused by the low ratings here! They have had some issues of people walking in and stealing pick-up orders so now you have to pick it up behind the counter. Their app is so easy to use and they have great new sandwich menu options. I also like that there's so many different sizes and things you can change about each sandwich (e.g., no blue cheese and more provolone in their steakhouse beef). My usual favorite is their Italian or Mediterranean sandwiches. They also have a huge selection of chips. Employees are nice here and don't skimp on ingredients! read more

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Potbelly is up there as my favorite sandwich shop, but this has gotta be the most poorly managed in the city. It took 3x the usual time to get through the line and every worker was very rude/unpleasant. I implore corporate to look into this location as I imagine there is a lot of money being lost here. read more

I don't know if Pot Belly changed the source of their meats or if I got food poisoning but really disappointed either way. This location is really hard to hear the staff due to acoustics. read more

Yamili seems like she hates her life. Not very nice. https://m.youtube.com/watch?v=xLla5w2yZeA read more

Review by Becky: Yum!!!!!!!!!! Staff was very friendly and our sandwiches were delicious! Great job! read more

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I was not having a good lunch-buying experience yesterday and was contemplating staying away from PB on Milw Ave for a while. Then one of the sandwich guys and the cashier totally redeemed the whole experience. So I will be back. Kudos to the staff for understanding customer service so well. read more

Good good good Service can be slow some times Great sandwiches Great prices Freshness Coffee & vanilla shakes yummy read more

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This one star rating goes entirely to the manager, Vanessa. She is rude to customers and staff. First she yelled at us to move down to pay before we could tell them what to put on our sandwiches. Then when one sandwich was missing from my bag and I simply looked at her, she snapped "what do you want?" Of course the sandwiches were wrong because she doesn't know how to listen. Hey Vanessa, if you are not interested in providing customer service then get out of the service business. read more

After 3 separate visits at the Wicker Park Store on N. Milwaukee Ave in Chicago, IL, requesting extra Hot Peppers on my Tuna Sandwich carry out, I am convinced it's not only NOT POSSIBLE, but that your staff actually enjoys disrespecting The Customer. On April 10, 2019, called the Manager and informed him. He HUNG UP!!!!!!!! REALLY?!?!?!? It's a ROTTEN way to treat CUSTOMERS and I plan to tell everyone!!!! On Social Media AND YELP!!! Thank you!!!!! P.S. Al's Beef on N. Milwaukee in Wicker Park, Chicago went out of Business because they mistreated their Customers!!!! read more

Fast and friendly service for an overpriced sub sandwich with hardly any meat. But you should already know that going in, if you eat a chain sub shop, they are gonna be skimpy on what goes in. Four stars because I had low expectations of quantity for your money going in, and I am not going to fault the workers, this particular location, or the cleanliness of the place for that. Potbelly is OK, Food tastes Good. That is my two cents, baby. read more

Potbelly - Salad Near Me - Chicago, Illinois

Walked in at 7pm.....stood there for over 5 minutes and there was no sign of any Potbelly workers. Either all in the back or there is a sandwich strike. So I walked back out No wreck for me tonight:( read more

Its sad how you order online and team members think they can just make whatever and send it. I ordered a wreak sandwiches they had nothing but meat and lettuce on wheat bread I called and asked them did you run out of bread mayo pickles mustard today? The manager got upset saying I dont know but if you want a refund call uber they will give it to you. My lord all I wanted was my sandwich remade right, what ever happened to confirming the order is correct. it's a sandwich place not rocket science. But hey thanks for my money back subway made me a great sandwich read more

Potbelly - Potbellys wreak - Salad Near Me - Chicago, Illinois

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Love this location was out and about freling a little hungry stopped in for a quick bite i think this is the best potbelly I been to by far...Milly went far and beyond on customer service...cookies to die for. read more

I've always loved potbellys and I'll continue to love it but this location has been very disappointing the past couple months. The employees were always great and never made any mistakes but the new employees that they hired have messed up every single order since then. I always order a TKY on wheat with everything just no oil or seasoning and my boyfriend orders the wreak on flat with everything with no mayo or oil. We've never eaten at this establishment since we always take it home. Whenever we open our sandwiches Surprise my TKY is loaded with oil and seasoning only and the wreck only had mayo and oil. This has happened 4 times. FOUR TIMES!!! Why?!! Another thing that really bothers me is that these girls were cleaning the table tops and the food station with gloves but then makes sandwiches without EVER changing their gloves. So disgusting and very unsanitary!! What happened to this great neighborhood potbelly?! Please have your employees change their gloves, wash their hands and pay better attention to customers orders. read more

LOVE POTBELLYS. Hate this locations staff. Came 2 days in a row and the staff are so disorganized. My husband orders his chicken salad salad and by the time he goes to pay they ask him what his order was. The staff need to get there act together. read more

L O V E potbelly as a general rule. Ample parking in the shared Jewel/Lowe's parking lot. Fairly clean. Outdoor seating area, weather permitting.They seem to run our of Dr Pepper frequently and some employees seem to hate their lives but the sandwiches aren't bad. I'll be back. read more

I disagree with the low ratings..I been to Potbelly's all over this city and every sandwich, soup and salad was. My favorite sandwiches from this chain are their Chicken Salad, Turkey and Ham sandwiches. Favorite soups are Chicken Enchilada and Chicken Pot Pie (their Vegetable soup is also delicious). Top choices for salad (my preferences) are their Uptown Salad or Chicken Salad Salad. This restaurant is worth every penny spent. read more

I understand running a business is no easy feat especially amidst the difficulties of the last year so I'm always hesitant to leave a bad review -- but this place really deserves one. Never been to a restaurant with such belligerent and rude staff. This franchise needs to clean house. read more

First time I have been to this location. I love PotBelly's and it is a consistent reliable sandwich and I always enjoy the Wreck, but ordered the Turkey and it was just as delicious. I order it with everything including the giardinera for that little extra kick to it and love it! The place is very long and narrow so not a lot of sitting room like in most I have been to, but it was crowded when I went in for dinner. Service is quick, prompt and courteous. read more

The sandwiches are as good as any Potbelly...and Potbelly happens to be my favorite sandwich shop! I generally get the TKY and a broccoli soup. I love that you can also buy hot peppers by the jar...so good! Service at this location can be a little slow. There used to be a really awesome manager (Shawn?) who was super efficient and awesome, but now the employees seem to be a little less than thrilled to make your meal. Sometimes the ordering process can be chaotic, with other people's sandwiches coming out of the toaster haphazardly and out of turn, but doesn't bother me too much...I get my sandwich within a few minutes and I'm ready to eat! read more

The slowest potbelly I've ever been too. 3 worker, 5 customers, 8 min, not one served yet.

I've reviewed a few Potbelly shops in the past and for the most part, I like. However there is a caveat. I have a sort of love/hate relationship wtih turkey and the hate comes by way of the deli turkey that sandwich places like Potbelly, JJ's, Subway, et al use. I once had an encounter with a "bad" bite of turkey from JJ's that will forever keep me from ordering it again. I had a similar yet not as severe experience from Potbelly before too. Wasn't terrible but just not good, hard to explain, the taste was off putting. But it only happened maybe twice. At any rate, I had a craving for Potbelly's Wreck, Salami, Roast Beef, Ham and Turkey. About 1/2 way through that off putting taste come through, not bad but discernible. And thus concludes my review of this Potbelly. I may go back and may get A Wreck but will surely 86 the Turkey, so as to not offend my turkey tastebud sensibilities. read more

Ordered lunch for 3 people at my office. Half an hour after it was supposed to show up i called to check on the order. Was put on hold for 15 min. Called back 3 times and no one answered. Lunch arrived 45 min late. Cold. No flatware. Left off ordered items. Plenty of other sandwich shops in town. read more

The restaurant has so many signs up you don't know where to look first. The line is inefficient and confusing. Then when you place your order or ask questions, you can't hear the answers because the music is so loud and the celings are so high. I just ordered a meatball sub to be safe; it tasted terrible. The line to pay was so bad, I was just glad to get out of there, spending 12.00 on sub par. You would be better off eating crackers for lunch then eat here cause this place is downright awful! read more

My worst nightmare has come true. They've opened a Potbelly Sandwich Shop within walking distance to my home and work. This is a good one. Hell, they're all good ones. I literally hadn't eaten Potbelly in about 3 years. That all changed today, and I have a feeling that trend is going to continue. At least they close at 9. No late night snacking. read more

Yummy food, amazing service and staff, and good prices! I love potbelly's, and love this location! Its clean, quick, and delicious, and the staff goes above and beyond! I ordered a mac and cheese and there wasn't enough so they gave me what was left for free with my chili! Very happy with service! read more

Potbellys is great and I prefer it 100 times over subway or jimmy johns. read more

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Maybe it's because I'm used to folk in Philly, but I thought the entire staff here was awesome. Everyone was attentive, polite and in a good, upbeat mood. We shared a large broccoli and cheddar soup, a California sandwich with all of toppings, and an Oreo shake. The soup was cheddary heaven, the hoagie had the perfect balance of heat from the peppers and chill from the avocado, and the Oreo shake was just lovely. Ps- the bags of chips were super good too! (Never heard of the brand, but yummm). Price to food quality and service... I'd definitely give this place 4 stars and would certainly come back! read more

I went in craving a sandwich someone custom built for me awhile ago. i knew the meat and kind of what it tasted like but that was all. After conferring back and forth with me and his coworker he set about building what he felt i had described to him. I was so happy after biting into the sandwich. It was exactly what I was hoping. Thank you! read more

Okay, I've been in here many times and given the slow, indifferent service + attitude the benefit of the doubt each time. But after today, no more. There are four, possibly five people behind that counter. I wait for a family of four to finish ordering, then order an Italian on white. As usual, the staff takes forever to figure out how to finish their sandwiches and ring them up. As the last of the four pays up, I see five sandwiches pile up at the end of the toaster conveyor. After about five minutes of this, the guy finishing sandwiches goes to get mine, and when I tell him I had an Italian he can't find one. Turns out the front end guy, despite my clearly and nicely stating "original Italian on white", had made me a Wreck. Okay, fine, they'll make me one. Mistakes happen. But never mind they've just about blown through the company's 8 minute guarantee: They've long since stopped giving a fuck about the company's friendly service policy, and they've probably screwed up the 8 minute guarantee many times over before now. And now they're pushing other sandwiches ahead of mine, because now the line behind me is to the front door. The finisher asks for assistance, and none of the 3-4 other employees behind the counter, only two of which appear to actively be doing something, seem to care. The manager is on the phone clearly trying hard to take a phone order as slowly as he possibly can. After another 3-4 minutes, the finisher suddenly hands me a sandwich after squirting liquid on it, a red flag since I told him I only wanted lettuce and tomato. After about a minute of trying to get his attention, I point out the sandwich isn't mine and he goes, "Uh, huh, I don't know why I handed it to you." At some point in the next minute he finds the stray Italian, now languishing with 3-4 other sandwiches piled at the end of the belt. I told him my toppings again and get the sandwich. The clerk goes, "Uh, yeah, sorry about that," with about as much sincerity as a burned out Walmart greeter. I pay for and take the last sandwich I'll ever buy from this shitty Potbelly location, eat the sandwich and leave. Potbelly upper management needs to step in and intervene on this terribly run location full of spitefully lazy hipster losers. This entire staff probably needs to be fired. Go across the street to Al's or go to another Potbelly location. To put it very kindly, this one sucks. read more

I meant to write this review a few weeks ago. Its always nice to go into a place and receive nice service and sometimes you only notice it on annoying days. I went in to get a large shake for my friend who was not feeling well. I asked for the biggest one they had. The girl told me its only one size (which i was totally fine with). But then a man behind the counter said "i can make it work, is this size ok?" and he held up a large soda cup. He didnt have to but he went out of his way to make it work for me, without knowing my day was a not so easy one. Dont worry, he charged me for two milkshakes, which I was also 100% ok with. (I just dont want to get him in trouble) It was a great experience that didn't have to be. I was just simply going to get a shake and that guy made my day. Thank you!! read more

Service is quick and friendly, facility is clean, food is delicious. Huge fan of this place! TKY skinny 4 lyfe

Why are there so many scathing reviews of the staff here? Every time I've been here, the staff has always been nice to me, even when I have an annoying order. The sandwiches are always consistent, food is quick, and what's better than free parking in this City!? I love Potbelly and dear staff, you're great, too! Don't let these Debbies get ya down! read more