After a long day at work I decided to grab a bite to eat from Potbelly and it was my first time there. From the time I stepped in I had an amazing experience with a young gentleman by the name of Mario. Very nice and recommended one of the new sandwiches and it was AMAZING!!! The store was very clean quiet and I was able to just relax and enjoy my food. I will definitely be back. read more

Guy behind the counter had is entire buttocks showing because he purposely sagged his pants. And he's working with food. Gross. Service was also slow. Won't be coming again soon. read more

The prime rib steak sandwich is terrible. Tough meat. must be cheap cut. never again. This was my first and last visit.

I came to potbelly 6/26 at 8:00pm . As I was going to order there was this guy named Mario . Black dude with white shirt and the apron . He was extremely rude . I was trying to order and immediately started giving me an attitude. Rushing me and making me feel uncomfortable and upset. I ordered 3 sandwiches and when ordering the 2nd sandwiches he said what bread . I said white , but the man never asked what size . Since he was already giving me attitude I let him . Then when he finished the 3rd sandwich then I let him know that the 2nd sandwich size was wrong. It totally look like he didn't like what I told him . And threw a fit . Someone needs to speak to this man clearly doesn't want to be there read more

I was in the other day and the manager on duty large African American man was totally unprofessional rude and smelled of marijuana. This place has gone extremely down hill read more

I'm not sure why this place has so low stars, I've been coming here for years and have NEVER been disappointed. I even used to work at a sandwich shop and prefer potbelly ! My favorite is "the wreck" but to be a little healthier I ordered the Mediterranean with chicken and it gets a little soggy on the flat bread but I believe that's because of all the vegetables and honestly, I'm fine with it. Definitely holds up better on the multigrain bread, but I like the flat bread too! The voodoo chips can't be beat and they gave me a free cookie just for waiting for my online order! (I don't think they realized I was early for my online order pickup, but their oatmeal chocolate chip cookies are just so good I had to just say thank you ). I love this place, the people are always so nice and I always try to stop in whenever I'm back in Dallas. read more

Good sandwiches ... had the buy 1 get 1 free wrecker. Surprisingly my first time eating here. Even though it was good I wouldn't go out of my way to go back but I must say I am stuffed! read more

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This Potbelly location deserves better reviews in my opinion. It's always very clean, has interesting retro Dallas decor (shoutout North Dallas Forty poster) and I can tell the owners really care. On the rare occasion an order is wrong, they fix it no questions asked. Even once when it was actually my fault for entering an incorrect order. New sandwich, no hassle. I've been to many a Potbelly and this is the best of em. Keep it up! read more

I actually ordered through Doordash so the poor service may not have came from this location read more

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went to the Plano location, ordered a chicken club. Not only did I not get a receipt in my bag since I went through Drive up , the fella didn't seem too nice. And lo and behold my sandwich was absolutely disgusting. No bacon not sure what kind of mustard was put on there but not one that I care for or that I've ever had at this restaurant before and at this particular location in Plano right across from the mall I've had four horrible sandwiches. Management does not return phone calls, nor do they answer the phone at all. read more

Not bad, but they are stingy with the meat. Only 3oz per sandwich. Stopped eating there.

very good sandwiches. Taste is great. Bread is very soft. Sandwiches come out very hot. Come try it!

Beware the sandwiches look nothing like the advertised pictures on Yelp. They will burn your food and argue that it's not burnt even with a picture. They also advertise curbside pick up but then will argue with you that they don't offer it even though they have it advertised outside of the business and on the automated phone system when you call to place an order. read more

I keep going back but I am still amazed by how often they mess up my order when I get a sandwich. It is not a complicated order. It is stunning. This time they put it on wheat bread instead of white which I really didn't care because I think they taste pretty similar except if you are going to ask which one someone wants than why not grab the right one. They also put Mayo on my friends sandwich when they don't ever eat or order mayo so they took it back. I must have a Potbelly induced inability to enuciate because they mess up my sandwich or the person I am with probably 25% of the time that I go there. I still like their sandwiches but I just don't get it. read more

Used to be my go-to sandwich shop. Man...my last couple visits have been rough. My brother was 2 bites into his sandwich when he realized they forgot to put meat in it. Not sure how that happened. For me, it seems like the multigrain bread is always stale. My wife hasn't had a bad experience, so my score gets upgraded from 1-star to 2-stars. read more

I had a delicious breakfast sandwich at the Potbelly's in Boston's Logan airport. They open early in the morning and offer several breakfast choices. I had the scrambled egg, sausage and cheese; it was delicious! I'd get it again, and wish our hometown Potbelly's would open earlier. read more

They open at 10:00 am. I try to open the door but it was still locked. It was 10:05. Workers were just sitting down, or walking around. Made eye contact with them and they would just put their head down ignoring me. Haha it's okay though, they're working at a sandwich shop lmao. read more

Bread is always fresh, meats always good. On this visit I order an original turkey sandwich. When I got to the next station, guy said "skinny." No-then he said turkey. Turns out they made a skinny but charged for original since that is what I thought I got. Realized once i started eating there wasn't much meat. Should have taken back but line was long and I was with a group of people. So just be aware if they don't repeat exactly what you ordered you aren't getting it. read more

I've tried damn near everything here they have really good sandwiches and the salads are also worth at shot and very large. I have tried both the uptown and the farmhouse salads and you have the option to add grilled chicken if you like. The farmhouse salad i normally try has grilled chicken, hard boiled egg, bacon, cucumber and my favorite blue cheese. I also use the balsamic vinaigrette with my salad. I have also tried the wreck which is a barrage of meat and perfect for the carnivore. Some of my favorites are the grilled chicken and cheddar, turkey, Italian, roast beef and the Pb&J sandwich. They also serve either bottle sodas or fountain drinks. This location is always clean and I seem to be lucky and never catch a crowd. I do tend to eat at non busy hours so take that for what it's worth. They also serve a very nice Oreo cookie shake and they put a cookie on your straw just to make you feel even fatter! The cookies are also like reach back and slap your momma good. My favorite is the chocolate brownie cookie. It is so sweet and rich that I can't stop eating them. Whatever you do don't stick it somewhere where it will get cold. I was in food coma many a nights after waking up with multiple wrappers from their cookies all over my chest. I felt so ashamed of myself but man were the so great. Damn, I almost forgot they allowed me the pleasure of trying the newest sandwich on the menu. The buffalo chicken sandwich with blue cheese, franks red hot sauce and buttermilk ranch dressing. The grilled chicken in chopped in small pieces and there are small chunks of blue cheese and just the right mix of hot sauce and ranch. I'm not the biggest fan of ranch but I love hot sauce and chicken so I was glad I tried the sandwich. If you purchase the sandwich next week you get a free mini bottle of franks red hot sauce. read more

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With the food at Pot Belly you know what you are going to get, a sandwich way more delicious that subway. This review is about the weird service I got at this particular location. I showed up in the afternoon probably around 2:30 which is typically a slump in restaurants, but there were about 5 people in line. At all the other pot bellys I've been to that usually isn't a problem but there was something seriously wrong with the management because only one person was working the sandwich line. I counted and there were literally 7 people in the store working but they were all goofing off and running around so this poor girl had to make all of the sandwiches and put all of the toppings on herself, so obviously it took forever. at the end some guy came over and tried to help her by taking over my sandwich but he messed up my order. The Hail Mary pass was ineffective. read more

Potbelly sandwiches are quick and easy meals, but quality nonetheless. I was actually disappointed to eat here yesterday, when we had tried to go to Torchy's Tacos next door, but it was unexpectedly closed (renovations maybe?). Anyway, we popped into Potbelly since it was next door and at this point we just wanted sustenance after our flight to Dallas. Disappointed as I may have been initially, I ordered my Italian sandwich, added some hot peppers and grabbed some Zapp's chips (my fave!). Let me tell you, before I was halfway done with my sandwich, I'd forgotten all about those tacos I thought I wanted! Great sandwich and experience at Potbelly! read more

Online ordering is a joke - tried 20 times, arrive on average 10 minutes after the order should be ready. I've yet to have my order ready once! They start making it when I walk-in. My first review ever, but the incompetent system is unbelievable. read more

DO NOT GO TO THIS POTBELLYS. Terrible customer service. I was hung up on 4 times when trying to place a catering order for 60 people. The manager MICHAEL, has no customer service skills and asked me to call back since they were "busy during lunch" It felt very forced for him to want to take my information for them to call me. I mentioned it is not my problem as a customer that no one can take a phone call. He quickly hung up on me. It's really a shame PotBellys will be missing out on $500 + order........ read more

This place is always good! I have never had a bad sandwich from here! Wheat bread is awesome it had great texture and I love the seeds baked inside. I suggest the Wreck on wheat. It's up to you to finish it off. You can't forget a cookie! The best and softest around. My favorite is oatmeal chocolate chip, but the sugar cookie is delightful! read more

I have been to this Pot Belly location before and have had nothing but good quality food and service. However, today I made an Uber eats order for over 45 items from Pot Belly and over $250. An hour and a half had passed and our food had still not been delivered. So, I tried calling the location twice and they never answered. On the device that I ordered the food on, it said it was delivered to the wrong address (even when we put in the correct address), and when we went to that address, the residents said there was never food delivered. So, we got in the car and drove to this Pot Belly location not only to eat, but to ask what happened with our order. When we got there we asked what had happened with our order and a worker said that he canceled the order because he didn't have the baked potato soup and mac'n'cheese in stock. We had a conversation about what had happened and he kept repeating what he was saying, talking very fast, and not making sense of whose fault it was. He said he could not refund us and that he absolutely HATES Uber eats for delivering food. After we ordered our food, we did order the baked potato soup and mac'n'cheese because we wanted it. He DID have it and we were confused because he canceled our order because he "didn't have them" As we were eating our food at a table in the sun (because every other table was dirty and had crumbs on it) the same worker kept coming over to us and restating what he had said previously said. He showed us on a store iPad proof that he did cancel the order and we took a picture of it. He continued to say that Uber had called him a liar before for trying to get people refunds. On the iPad that he showed us the order on, the phone number shown as mine was not my phone number, the timing of the order on his iPad said that my order was ready at 1:32 pm to be picked up and was going to be delivered at 1:40, but then it showed that he canceled the order when it would have been delivered at 1:40. I think that he was lying and that it was a scam because none of the proof we have adds up with what he was saying and showing us. Has anyone ever had the same problem as me at this location?? read more

Two words horrible customer service! Food is alright. Maybe going to a different potbelly would be a better alternative!

Earlier this week I had to to order lunch for a business meeting last minute. Potbelly's came through after calling a few places that could not handle our order. They were very friendly and were able to make the order happen. I can't thank them enough. I was also told that the sandwiches were a hit! Thanks again for all your help! read more

Friendliest staff ever!!!!!! Great food!!!!! We love this place!!!! Always get a Italian sandwich fresh and fast

I had a bad experience with their sandwich. Will not go back or recommend to friends or family members.

Placed an extensive order online. Picked up order and of course we are missing all the chips, cookies. and dressings for the salads. Bummer, they eventually delivered everything but it really interrupted our lunch with everyone not being able to eat at the same time. Check your Order !! read more

Very tasty hot sandwiches (tuna is my favorite), but their soups are amazing! Their chicken enchilada soup is insanely addicting! It reminds me of the soups I made back in my old backpacking days. Loaded with chicken and veggies and full of flavor! They are very accommodating even during peak hours. Our business is often very busy and we can't stand in line waiting for our order. We usually call in advance and these guys always help make it as fast as they can to make sure we can get back to our work without too much lost time. A++++ customer service. read more

Pretty wild this location doesn't have many reviews. I've been coming to this location for years. It looks like the trendy part has worn off here whereas .. It's mid week lunch time and the place is only about 1/5 full... Pretty wild since it used to be packed at lunch everyday... Good sandwiches... I always get a wreck on wheat.. Loaded... Always good read more

Great food,as always, but the place was filthy! It was after the lunch rush and close to half of the tables had trash on them, and it was tough to find a table that had been wiped down. No one was in line when I got there but all the employees were behind the counter just laughing it up and having a good time. read more

Try the new veggie sandwhich. Sooooo good. Finally something i can get while my hubby enjoys his potbelly.

Now I have previously ate at several potbellies but I've never written reviews on them. While they don't overwhelm you with choices their sandwiches themselves are delicious there not a Subway or Quiznos there potbellies. I would definitely say that they do have some the best sandwiches just from the best ingredients. there's not a lot to say, it basically Sandwich shop but what they do, they do very well. I know Subway was has been five dollar foot long well at potbellies their big sandwiches or 5.60 and are about 10 inches long I would choose a potbelly Sandwich over any five dollar foot long read more

I was so excited to eat potbelly's today but that all changed once I pulled out a long hair from my mouth during one of my bites. I probably won't be eating here anytime soon. read more

Great sandwiches, hot and fresh. Everyone seemed genuinely friendly and engaging. Store was restrooms were clean. I would definitely visit this location again. read more

Added oil to my sandwich. I never mentioned Oil and my sandwich was soaked in it. I was driving home and notice the bag leaking on my seat. Went back to return the sandwich and get a refund. I was questioned why I was also returning the chips and un opened drink. read more

I am super pleased with this place!! Amazing food and even more amazing service! Today April 17th they are doing buy one sandwich get one free!!! I will definitely be back! And the manager was super helpful read more

Oh yeah! Had my first toasted, chicken salad sandwich. I was a little skeptical at first because with a drink the total was less than $10, but after the first bite there was no going back. The only break I took from the sammy was to go over and compliment http://www.facebook.com/josephveazie. Oh, it was just a regular Tuesday at noon and lucky Gary gets to not just eat my sandwich but I get to listen to the awesome vocals and acoustic guitar of Joseph Veazie (http://www.facebook.com/josephveazie). His choice of music was current and the way he played had me head bobbing, also my body could not stop swaying and bouncing side by side as i chowed down on the warm, tasteful creation made by the incredibly friendly staff of Potbelly's. Let's recap: Best lunch spot in town whether you are just needing to get out of the office for half an hour and have some fun or you are on vacation in need of some good food and great entertainment. read more