Went back today and the bread was fresh and soft, this is the JJ's we're used to and love. The cashier was very friendly. Keep it up! read more

Potbelly - Not edible hard and stale. - Sandwiches Near Me - Des Plaines, Illinois

This was my first visit to this store and a first visit in a long while to this franchise. I dropped in here to pick up a couple of their "big" 12" sandwiches for lunch. I used their mobile app to order and pay and the order was ready and on their pickup shelf in the stated 15 minutes prep time. I ordered a big roast beef and provolone sandwich for $12.49 and a big Mediterranean chicken sandwich for $13.39. I didn't interact with any staffers, but before I left the store, I inspected the goods for accuracy as some past Yelp reviews complained about inaccurately prepared mobile orders. My order was accurate and fine. Upon looking, I thought the roast beef content looked skimpy but upon eating, it was satisfactorily plentiful as the beef was largely hidden. Both sandwiches were fresh and satisfying. I'll go with a solid 3.49 stars for this visit. The dining room was spacious, airy, and inviting and I would not hesitate to eat in here either. There is plenty of parking as they are also part of the Metropolitan Square strip mall. read more

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Potbelly promise is fast, fresh, friendly Although this place was tasty n clean the staff is the most depressed looking three people I've seen. No smiles, no energy, no good vibes. I had a toasted avocado turkey - it was nice n warm when I got it. A great alternative to subway ! read more

Potbelly - Depressed staff - missing girl with neon colored hair - Sandwiches Near Me - Des Plaines, Illinois

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it's January, winter, the temperature in the 20 s and yet it's cold to dine in. How about meeting good service and enough heat for your customers read more

You had one job... 3 ingredients... you put it on the bag correct but then soaked it in mustard also. Stop changing the recipes of sandwiches corporate potbelly! The meatball used to be amazing now it sucks. The pizza is also not good anymore. So unfortunate. I will not be paying for a sandwich anytime soon. read more

Potbelly - Sandwiches Near Me - Des Plaines, Illinois

When I walked to entrance door there was a paper sign that said come in quickly and close door behind you to keep the heat in. The heat was not working must haven 58 degrees inside. There's another sign on the foundation drink dispenser saying out of order. My wife ordered the BLT skinny with onion, only one piece of bacon and they forgot the onion. Potbelly corporate should look into this location they're pretty pathetic. read more

Potbelly - Sign on the door tell you to come in fast and close door quickly behind you. - Sandwiches Near Me - Des Plaines, Illinois

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I ordered via the Potbelly's app. I ordered one original sandwich and one big sandwich. When I picked up my order and went home I noticed both of the sandwiches were original size. Also, I asked for no mushrooms on both sandwiches however they put mushrooms on both sandwiches. On one of the sandwiches they forgot to put onions, tomatoes and pickles. I could have went back however I did not want to drive 15 minutes back. read more

Potbelly - Receipt - Sandwiches Near Me - Des Plaines, Illinois

The woman who greeted me was a rude disgusting and probably sick. After I ordered and moved to the cash register she was rubbing her eyes and reddened nose with her hands. Thankfully she didn't touch my sandwiches or I would've walked. This location features a no loitering and no public restroom sign. I will never go to another pot belly store ever. Try acting like human beings not corporate jerks read more

My favorite salad served fast by super friendly staff who greet you with a smile. Love this Potbellys.

This is the WORST Potbelly I've been to. I love Potbelly and was excited there was one on my route yesterday before I got to my destination. Never been to this one before and never had an issue at any Potbelly really ... never day never !! I've noticed that at all locations , all the employees have a hat on or their hair pulled back tight . Well the first thing I see is this young man w his hair all crazy curly bushy hair just everywhere !!! All 3 employees were very unkept . I got to the station to order my sand which and there was a bag of bread sitting there with MOLD on it. Now I should have left and run but I didn't I told her about the mold and she told , which I assumed was the manager , he said to just put it in the back. No apology or embarrassment I may add but the girl was apologetic. She threw 4 bags of bread in the back total!!! There were 3 of us total . As we paid I told the guy I have rewards twice ! He rang us up and I said... I HAVE REWARDS , he told me "oh sorry I could only do it while I rang you out" the manager turned around and said I'll do it . He did add it to my account , so guessing the guy was new ?! I threw away half of my sub too, never ever have I done that either !!! Between the hair , the unkept employees, the mold , rewards, and the not so good sub... I gotta go to a Potbelly today to right their wrong !! read more

I happened again. I have been a regular customer since this location opened. I have had problem with this location in the past but nothing like what I experienced this afternoon. I am in my early 70sa and have a very tiny appetite. I went to this Potbelly and started to order a kids meal. I have done this many times in the past. The associate told me that I couldn't have a kids meal because I was over 12 years old. I said I had a tiny appetite and I didn't want a larger sandwich. I probably mumbled something under my breath (I wouldn't say this to an employee...he was just doing his job). It wasn't the money. I just wanted the smaller sandwich. But we never got to that. I left the restaurant. The associate (I think it was the manager...a very nice looking African American male) who came after me after I left the store and told me to never come back. I never got the name of the employee who I had this interaction with. When I asked for his name he turned his back to me and walked away. I left the restaurant and started to limp to my home across the street. I am 72 years old, I'm 5'4" and weigh 122 pounds. I use a cane. When I was limping home a police officer confronted me and asked me about the interaction that had just occured. Huh? He told me that I had been very loud and disruptive. This seemed very very silly to me. All I wanted was a kids meal due to my small appetite. I would have paid for an adult size meal (which I have done in the past) but like I said the conversation never past the problem with the kids meal. I have been eating at this Potbelly since it first opened. The manager told me to never come back. I said okay. Apparently I was a threat to him because he called the cops on me. All because he wouldn't sell me a kid meal. read more

Food is always fresh and ready Employees are always very friendly And the restaurant is always clean read more

Food is good Salads are great! Staff could be friendlier And speak clearly But they are efficient at preparing the food! read more

food and ambiance is what you would expect at any other given potbelly's. hadn't been to one in a while, so i was pleasantly surprised to see that they now have a $8 value meal option (it's nothing special but gets the job done if you don't want to spend a lot or have a picky eater). service was better than what others on here are saying, but they were right on the fact that the people behind the counter seem lackluster and not as friendly. quite literally no one smiled or laughed and it was dead silent in there minus us. would only be back if i needed a quick bite or if it were an emergency. read more

Stopped by to get a snack. The staff is nice and efficient. My go to sammich is the wreck toasted with hot peppers. Chips? Yes ! Gotta get the voodoo chips for that crunch fix. Then wash it all down with a chocolate banana shake :) read more

For the first time I tried the " schedule delivery " for 3 pm today as it was 30% off . I waited until almost 4 and it wasn't delivered. I explained to the women that answered and at first she said " we never received that order". I said I have the receipt that they send you after you order. She said " wait a minute " and i think just put the phone down. She came back and said ( no quotes)... Sorry we did not put it in and there are no people ( drivers) so all I can do is offer you a refund. I thought that was not a good answer so she said " I can offer you a free sandwich if you call in " I said i already have 2 free ( there is a minimal time you can use them) and maybe they can put in the system for 30 % off next time . She said (NQ) we can't do it . The best I can do is a refund. After all this ...... DON'T USE THE "SCHEDULE DELIVERY " read more

Potbelly is the bomb dot com in my book! I had one near me when I was growing up and it was one of the things I missed most when I moved away from the Chicago area! When I relocated to a building across the street and saw this Potbelly, I instantly knew I would be a regular. So far I have been here three times in about a week and a half! I love to get the regular/classic turkey on multigrain with Swiss. None of that extra avocado or whatever they try to upcharge you for crap. All of the sandwiches go though the oven so be prepared for them to be warm. Then I get mayo, lettuce, tomato, onion, Italian seasoning. The bread can sometimes kind of cut your gums it is so crunchy, but I love it. Worth the risk, trust me! I also highly recommend the oatmeal chocolate chip cookies! Soft and delicious! Every time I have been to this location it has not been very crowded, maybe one person in line in front of me. The staff have always been kind, friendly, and quick to make my sandwich. Be back soon! read more

Potbelly - Sandwiches Near Me - Des Plaines, Illinois

I was picking up a quick lunch for my coworker and myself. I walked in to an empty restaurant and wasn't even acknowledged. I had to get someone attention to start my order. Gave the woman my order and there was a second gentleman that was heading toward the topping area. He asked me what topping I needed and was upset when I asked to add mushrooms to one of the sandwiches before she put them in the oven. He practically groaned and had a horrible attitude the whole way through. Didn't even bother to package my items or even hand me the receipt. When I asked for the receipt he said he had already thrown it away. I hardly post reviews but the attitude of these two really upset me and I get that people have bad days sometimes but even on my worst day I don't treat strangers with such animosity. Definitely not going back there again. read more

The food was delicious. After ordering my food and paying for the meal, I was then told I could not dine inside the restaurant. This would have been helpful to know before I ordered my food, since I was basic at forced to eat in my cramped car before a professional meeting. read more

I usually love Potbelly's but I was really disappointed at this location. I was the only person in the shop, yet they got the toppings on both of my sandwiches wrong after asking twice. THE BREAD WAS MOLDY TOO! (See picture attached). read more

Potbelly - Moldy bread EW - Sandwiches Near Me - Des Plaines, Illinois

The manager was super rude about the bread. We couldn't get white bread as she only had 6 pieces left and it was for online orders only. Okay...I'll go ahead and order online and then she proceeds to tell me that she won't serve us as she knows it's us. I will never come back here and what happened to customer service?!? read more

I will start by saying that the manager on duty on 8-14-2019, Shelby (y or an I) went above and beyond today with her actions. She had to deal with more than anyone should have to and still provided exceptional customer service. There was an altercation between an employee and former employee and the police were called. Afterwards she finished our order, and comped my and my friends meal and all with a smile on her face. I wish I could write more more than a simple review of this place and give her a review. But she did great things today's and of anyone in management sees this, you should hold onto Shelby because she is and was amazing!! read more

Ordered for curb side pick up. Called and was put on hold for 7 minutes. A man finally answers and takes my order. He says he will have it out in 5 or less minutes. I wait for another 20 minutes until I see the male employee simply walk out of the store and go to the grocery store across the way. I tried to call back and they never answered. They never tried to call me back so I drove away. read more

I had to give u 1 star, does not like how you guys greeting, handling on busy time, giving attitude. Whatever the service you guys provide, do not give attitude customer. Very unprofessional how you guys handers when its busy. Seems like you are okay with losing customer. Never coming back to this place. Good luck read more

This place must have new owners. Our order wasn't right, very slow, no music in the place. Too quiet. Owner/ workers daughters spread out at a table doing their school work. read more

The chili is heavenly, the Mac 'n' cheese delicious, and the service is absolutely amazing! The sandwiches are always great and consistent on quality, and the atmosphere is nice too. read more

Terrible experience with ordering delivery for an office (meeting) over the phone. I hated that the employee which took the order, wouldn't accept responsibility for the error. She was insistent that I jacked it up. If I'm missing "my" sandwich, how could I jack up the order. BS! Also, she wouldn't answer the phone and talk to me, another phone person was telling me I should have double checked my order. WHAT?! Oh yea.. I ordered a oatmeal chocolate chip cookie with the sandwich, the cookie made its way to me. It was awesome. Everyone liked their sandwiches. Potbelly sandwiches are always awesome. They offered to credit me for the forgotten sandwich, but, were hesitant to send the delivery guy back to bring me a sandwich! AND.. I expressed that it was a cash order, many people needing change, they send the delivery guy without change. I called twice to make sure, dude would have change. RIDICULOUS. If you plan to order for a group, use a fax machine. There is physical evidence that you are not a liar. WTF? Two stars for jacking up my Potbelly's experience.. read more

Love this place I come here to get a turkey sandwich with bacon and a Oreo smoothie. I even made my wife try it for the first time she loves it. read more

Potbelly - Sandwiches Near Me - Des Plaines, Illinois

Clean, and fast. Employees were friendly, they didn't screw up my order, which is much appreciated. This reminds me of the "food snob" thread and why places like this shouldn't be reviewed. This is just why, I will do a review of another Potbelly location, that I had the misfortune of going to a few days after this one, because this one was pretty decent. Good solid, service and food to fill that I'm hungry now void. read more

Silly, silly me. We didn't want to spend the time driving to Jersey Mike's so went to Potbelly instead. NEver again. I ordered tuna salad. I make the mistake of not telling them I wanted it cold- I didnt know they toasted everything. When they handed me hot sandwich I was shocked and I cannot fathom eating tuna warm. So they make me another, cold, it was not creamy, (doesn't "tuna salad" imply creamy?). Well, it didn't taste good and hard bread that I believe was stale (rememb, not even toasted so can't justify hard bread). BUZZER - you're out of the game, Potbelly. Partner got a beef sandwich and wasn't pleased with quality or quantity. Out in the burbs, Jersey Mike's is the closest I have come to my all time favorites for subs (namely, Hero's and Ba-ba-rinos in the city ) read more

Grab an Italian sub here before my flight out to San Francisco, and ended up with a case of food poisoning... It was the worse 3.5 hours of my life. It also completely ruined New Years week. The sandwich itself was mediocre and the bread tasted like cardboard. This is my 2nd potbelly's experience and my last. $6 isn't worth 48 hours of pain, nauseous, and stress. read more

Wow! I have never had more speedy and quick service in my life. Old Orchird potbelly's can burn down and the Des Plaines location is the best. Employees are nice. read more

Can't really do too much of a review since this Potbelly is pretty much the same as others - same menu, same furniture, same good service, and same old same. Food/Drink: food and drink are generically the same as others. Never had a problem with quality and I always get the same sandwich and soup: veggie soup, and as for the sandwiches: pizza, meatball, and the wreck. Also, I'll go for their chicken salad salad - yummy as always with chunks of chicken and the nice chunky vegetables with it. Service: always friendly, ready to serve, just like the other stores. One or two of the gals and guys here tend to be down to earth, to converse a bit. Always a nice touch to pass the time a bit. Misc: same old atmosphere with the usual booth table and chairs, and sometimes the musician on the top platform. It's a generically good place so I'll come here every now and then. read more

Just another sandwich place in sea of sandwich places. I really do miss diversity when I'm out lunch. If you want to try something other then Panera, and are in the mood for soup or a sandwich then there is nothing wrong with this place. Panera may be a little bit more health conscious but at least it changes things up...... Sandwiches are pretty good and very filling, but one draw back is that the menu is bit smaller then others. The first time and last time I was here, it didn't seem to be to packed and if you in a group try to keep it smaller then 6. Small dining area and very little tables that are re-arrangeable. read more

We had an interesting experience, grabbing some sandwiches just before closing. Our first visit, we ordered two sandwiches, one Pizza sub. The sub was missing meatballs (a favorite of my wife) and we called to submit a complaint, to let them know they missed something. Amanda, the manager, was very responsive and told us to come back when she was working again. Forward to this past week, when I was once again in downtown Des Plaines, and Amanda was the manager on staff. She was very responsive to our issue, and generous in making sure we got to try the Pizza Sub correctly. Very professional, and still respectful of keeping those who would take advantage of a company from doing so. (A pet peeve of mine is when people our out to 'take' corporations - these are businesses with real people trying to do their best.) The sandwiches were very good, considering the price structure and chain restaurant setup. The Pizza Sub was tasty, and my own order of a Roast Beef was excellent! I would strongly suggest the whole grain bread, too. Thanks, Amanda! You're a great asset to Potbelly from our view. read more

Hands down worst Potbelly I've ever been to. They have forgotten the cheese on my sandwich twice. It looked like the sandwich was dropped on the floor it was so messy and uneven - meat all in the middle. Asked for extra veggies and got a few pieces of lettuce. Their salads are garbage at best. They never have croutons and the lettuce was all the core part with zero flavor. I've had this happen on multiple occasions. One time they said they didn't have tomatoes and was it ok if I had the ones for the sandwiches, after my order was already being made. Sure. They were soggy and overripe. Ugh! After being so disgusted with the quality of this location I submitted a complaint with photo on their website. The regional manager had the store manager contact me. She said she would send me free sandwich coupons and never did. I wrote back to her email and said I didn't get them and she said she would check with corporate. A few weeks later, I wrote her again and said I still didn't receive my coupons. She never replied. I do love Potbelly sandwiches and salads, but this location is a big disappointment. For a place that's usually dead when I go in, they could spend another 2 minutes putting my sandwich or salad together with care. The last time I went in I ordered a salad and sandwich and also got some hot peppers on the side to go. They asked me at the register if I wanted a bag. Really? How else am I supposed to carry this home. Get a clue and a new manager and staff. read more

Potbelly - Yuck! This tomato was in my salad, has to be 2 weeks old - Sandwiches Near Me - Des Plaines, Illinois

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This is my favorite potbelly in the Chicagoland area. Great customer service - friendly, fast and make better sandwiches than other potbelly locations. Can use the wifi from the Panera next door so that's a plus! read more

On my way home from work and was starved. So i stopped in and was blown away by the customer service we received at the time there was only 1 employee behind the counter. It was around 330 wed mar 27 the employee was a young Mexican guy thin and tall he was so outgoing and attentive and professional great personality and great smile. Very attractive i might add..Very upbeat and positive. He welcomed us took our order was extremely thorough with what we wanted and what we wanted on it etc. And he made our order correctly and even rang our order up. Answered all our questions too he is very much a asset to this pot belly's seriously hes a hard worker with a good positive attitude and for a young guy he's amazing and has awsome customer service skills. Made our dining experience awesome and delicious and definitely will be back for sure. his name was Francisco. thanks for the amazing service and quality food and for having a great work ethic. read more

Always love potbelly! However they seem to be understaffed badly. Twice I went to this location and both times my salad was made missing items. Standard wreck salad. Forgot cheese and croutons this time. Last time got home and no dressing. Hope the personal there get some help soon so they can get their good food correct. read more

Came here yesterday for the first time with my boyfriend. Small menu didn't really impress me but the employees were very nice and fast! When we got our order I was surprised at how delicious the sandwich was!! It was simple it very flavorful! We also got the frozen raspberry lemonade and that was soooo good!! Very pleased with my time here! We'll be back for sure! read more