Absolutely LOVE THIS PLACE ! Amazing sandwiches, always fresh. The bread is toasted perfectly. JoJo behind the counter is a sweetheart. Great customer service and we even get to redeem points for being frequent flyers and get things free. Love the layout of the restaurant too, lots of room to stretch out and you don't feel like sardines packed in. AWESOME PLACE. read more

The customer service is great! The food is really really good so I highly recommended this place

Our go to sandwich spot. Lots of variety and so delicious! Love all the TCU memorabilia!

The staff at this Potbelly are super friendly and helpful. The sandwiches are consistently delicious and it's always clean. I'm not a fan of the packaged mini chocolate chip cookies but I don't think they're made in house. Definitely go visit this potbelly and get a yummy sub. My favorite is the Italian. Go give it a try! read more

On my very first visit to Potbelly Sandwich Shop (near the TCU Campus), it's not that crowded!! Gotta love the Mediterranean Sandwich because it's spicy to me!! read more

went to potbelly today n got the wreak it was made just the way I like it n I forgot my peppers n the team lead reminded me of my peppers everyone has n a nice attitude n polite no bad complaints this way they went over n beyond read more

Top three reasons to visit here: (1) sandwiches! Theirs really are delicious - my fav is The Wreck on flatbread but I've never known someone to not like what they ordered; (2) cookies! Again, delicious (oatmeal is my preference); (3) staff - really fast & great at customizing orders. Bonus: they cater! read more

Fast and just overall yummy! I had the Mama's meatball sub and those meatballs are so so so good!

I haven't had good customer service like the way Arthur gave me. He made my day. I highly recommend this place, the food, and the service to anyone. Thank you Arthur read more

Good - the place was clean Difficult/Different - staff super unfriendly, felt as if we were putting him out by coming by. - sandwiches were plain nothing special read more

This place has some amazing sandwiches, and better yet the management is outstanding. Working in the restaurant, I definitely try to give the benefit of the doubt whenever any uncertainty arises. I was in town for work from California, where I don't think there are any Potbelly's, and my sandwich wasn't made the way I wanted it because my cousin and I ordered the same thing together. When we went to have the toppings put on, she made them the same. I can see how that could cause confusion. Anyhow, the manager, Arthur, without anyone saying anything, first noticed that something went wrong, and then came over to the table to offer to re-make the sandwich. I thanked him and declined not wanting a good sandwich to go to waste. He then returned to offer the next sandwich on the house for the accident. Super nice gesture, and needless to say we returned three more times for sandwiches on our four day trip. Guess we're a couple ourselves. read more

I've been a fan of Potbelly for a very very long time, so much that I decided to work there! The University/TCU location is probably the busiest in Fort Worth, since it's right next to the TCU campus and many businesses in the area. Lunch crowds are crazy (the sign says it's a 7 minute wait from the door, but I don't know if I believe that), and fundraising nights can have lines out the door. The menu is very simple, with basic sandwiches, but it is ever-growing. Sandwiches are currently $4.39 (I think) plus tax, which is more than I think should be, considering they used to be $3.89 back in 2006. Soups are good, and the most popular is probably the broccoli cheese, which smells delicious. The cookies are fantastic (best sugar cookie I've ever had, hands down), the shakes are hand spun and made with real ice cream... what else to say? I did work there, so I have a bit of a bias, but even if I hadn't, I would recommend Potbelly 100% to anyone. read more

Potbelly is the ONLY place that does tuna right, in my opinion. That alone is enough for a 5 star review. Forget everything you think you know about soggy Subway or sketchy Quiznos tuna subs. Potbelly's tuna has just a touch of mayo and is toasted to perfection. My favorite combo: tuna/cheese on wheat, lettuce, those awesome long-sliced pickles, and their brown mustard. Perfect. I realize I sound alarmingly concerned with tuna, but I do not apologize. read more

I used to come here sometimes during my lunch break. It was always crowded with TCU students and the parking lot was small. I honestly didn't think there was anything special about this place. Their big thing was the hot peppers, and I'm not a fan so I wasn't impressed. Their shakes were good but I'm not coming to a sandwich place just for their shakes. I'd rather have subway then this place. read more

With so many sandwich places to go to, it's hard for one to stick out. I'd heard Potbelly's was awesome, but I have to admit that I rarely ever, ever, ever say "I feel like eating a sandwich". In fact, if I am purchasing a meal that is ready for consumption it's almost a 99.9% guarantee that I will not get a sandwich ;). Talk about Potbelly's is different though, in that, most people go out of their way to say just how awesome this place is. Upon finally trying this place out, immediately something on their menu caught my attention which happened to be their Mediterranean sandwich consisting of hummus, chicken, artichokes, and feta cheese. It was sooo amazing and that warm burst of hummus sets this sandwich place apart from all others!! Not to mention their hand-dipped shakes made with only real ingredients. Just an FYI............the University location is horrible to get to. I mean just where exactly are you supposed to park?? I'm sure they do very well just catering to the college kids but as someone who works a few minutes from here, I usually opt to go a few extra miles to the Hulen location. Other than that, their chicken hummus sandwich is awesome! read more

I'm a huge fan of Potbelly. Of all the sub type shops, Potbelly is my favorite. I love the Italian and their hot peppers. It's nice to hear the live music at times. The staff is most helpful and upbeat. This Potbelly location is one of the best! read more

Good food . Best brownies around & super good milkshakes they just added a new location on 8th. Excited to try

Many of my friends have told me to go to Potbelly Sandwich Works and after 2 years of hearing about it I finally decided to hit it up. The decor is nice, it's not like a Subway or Firehouse that give off the kind of "yeah you can eat here if you want" kind of vibe. No, Potbelly looks and feels comfortable with a nice staff and the atmosphere that's comfortable. On the flip side we have the food and to save some screen real estate I'll just say that while it's good, I don't think it's entirely worth the price. I decided on "A Wreck" which from what I've heard from my friends (and the employees) was the go-to sandwich. It's got Salami, roast beef, turkey, and ham which certainly sounded amazing but in my opinion it was a bit lack luster. Not bad mind you but just not what I expected. I almost feel bad saying that because maybe it's just me; maybe I just grew out of my sandwich shop phase and I'm just being unfair, it's possible who knows? Well I guess it comes down to if I would recommend it or not and.... yeah I don't see why not. The sandwich was tasty just not what I expected, maybe my friends just hyped it up so I expected a sandwich made by The Lord himself. Try it out, you won't regret that you did you just may be a little disappointed. read more

Food is good which is why I come back weekly, but i always order ahead and it's never even seen until i walk in and point out i ordered ahead. not sure why i waste my time doing that. read more

I used to frequent Potbelly's when I lived in Ft Worth. The sandwiches are simply delicious. Some of the best tuna sandwiches I've ever had. The milkshakes were darn good too. The only things I didn't like about it was the forced overly-friendliness of the staff (they are simply WAY too happy to see you), and the lack of parking (there is a lot, but it is incredibly small). read more

I have visited his location several times. Always get awesome service, very clean, and they never get my orders wrong. Really can't say anything bad about Potbelly, their sandwiches are delicious and their options are better than the competitors. read more

Very unprofessional employee, she called me out of my name multiple times in front of customers. I was forced to leave when all I did was walk in and sit down. She was behind the counter talking very bad about me she even threatened me. Then after all of that I was the one forced to leave. I will never buy anything from them again!!!! read more

Stopped in here before the OSU/TCU football game. The sandwiches were decent and they were super quick. We tried bars around but all of them were packed... we should have known a sandwich shop with no alcohol would be the faster option on game day! We were in and out in probably 20 minutes, so we were happy! I had the chicken salad sandwich on flat bread and it was good. read more

My friend and I had the most wonderful experience here. The employees were extremely kind and totally made our day. Shoutout to Jarvis!! I've never been to a restaurant that made my day so lovely!! read more

Potbelly is a chain. It is not local. But you know what, this location in particular keeps me coming back. The staff are friendly and act like your visit is the highlight of their day. They are friendly, enthusiastic, and effective with their preparation of your sandwich. The chocolate chip oatmeal cooked are like crack cocaine to me, I come for the cookies but order a sandwich so I don't look like a complete obese pig. The ham flatbread with avocado is really a great lunch. read more

Good sandwiches with okay pricing. I prefer subway due to it being more affordable for larger sandwich. I will come back but it wont be my go to sandwich shop. read more

Parking lot sucks (only reason for 4 out of 5 stars). Mediterranean sandwich a must! Add chicken. Get all toppings, except mayo or mustard. Divine. read more

Great Italian sandwhich. A little pricy for me but the fresh ingredients and fast service takes the cake. The interior is slightly old/unkept but hey, good sandwhiches are good sandwhiches. Go for the big instead of the original- much more filling. And don't forget the hot peppers! read more

Awesome sandwiches and salads. My go-to place for lunch in between classes. It does get pretty crowded and loud, so go early to avoid the rush. My friend I usually go with always gets the Wreck and I prefer the Farmhouse salad with their fat free vinaigrette. It is quite amazing salad dressing. They use Henrickson's salad dressing, needless to say I have my house stocked with it now. The sweetness of the dressing contrasts the blue cheese, cheddar cheese, chicken and bacon. yum! read more

Great sandwiches at reasonable prices located primely near TCU. Extremely friendly staff and great options for everyone, and great desserts handcrafted as well. read more

I walked into Potbelly's at 7:30 pm on a Wednesday. No one was in the restaurant. When I got there, I was told the milkshake machines weren't working and they were out of chicken. How does Potbelly's run out of those two essential items when there's no business? Very disappointing visit. :( read more

A step above Subway, but nothing to write home about. The meats are a little better than others, but the same packaged stuff you get anywhere else. Bread isn't really that great. Peppers were a nice touch, but again, nothing that I really need to have. Sodas and chips are a more of a gourmet brand, and they have regular brands as well. read more