This Potbelly is located on one end of a strip mall and shares frontage with Anytime Fitness and a few other local spots. Staying nearby for a work trip, when I was looking for a quick and tasty lunch, Potbelly popped up and off I went. I usually go classic with The Wreck, but this trip I went with Pizza Melt and added hot peppers. The sandwich was solid and tasty! This location is your standard Potbelly location, vibes and all. It's well kept and clean. Plenty of seating inside and out, and parking is plentiful given their location. Service was friendly and helpful. Overall, solid Potbelly location that scratches the ole sandwich itch! read more

Great sandwich and the staff were super friendly. Rarely write reviews, but doing all the small things well is noticeable!

Placed a company order and was missing items. Called them up to advise and they said they would bring us the missing items. Delivery lady shows up and accuses us of either misplacing them or someone that didnt order took them even though we are a small office and everyone ordered. Then continues to argue with me nonstop. I even called the location and their manager gets frustrated with me!!! really!!! Then has to audacity to say "What do you want me to do. I can give you coupons" . I know mistakes happen but to say you are frustrated with me and to think I am trying to get free food out of this..ridiculous. I never get upset with restaurants or places serving food as I know its a difficult industry and things happen, but do better and treat your customers right! read more

My boyfriend and I went in there for a sweet treat after dinner. I was hoping they would have the toffee cookies still but the manager (?) said they were only a promotional item :( we settled on a dream bar and I was about to pay and the gentleman let us have it for free! Such a sweet gesture that won't be forgotten :) read more

Fabulous subs. Great service. Best sandwich from a chain I've ever had. Great job guys!

Super clean location. Friendly service. Plenty of parking. From previous reviews as well as what I witnessed in the store, I recommend ordering in store vs. the app. Orders through the app don't seem to be noticed. read more

Ordered the chicken salad sandwich and a small bag of chips. It was quiet, and there were only 2 other customers in the restaurant. While waiting in line, a customer came in for a pickup order and literally moved me away from the register to complain to the cashier. I set my food down, and the customer said, "Excuse me, we are talking." Wait, what? I was already in line, and you jumped the line? The cashier was extremely chill. Kudos to him. After paying, we proceeded to a table to eat. There are no complaints about the restaurant, but some customers can be jerks. read more

It's been a long time since I went to Potbelly but I had a coupon for a free entree. Located close to Kitakata Ramen, Kai Sushi, and Anything Fitness. Parking lot is ample. I was immediately greeted by the staff. I ordered a pizza melt and added on mac and cheese. This was a takeout but the restaurant itself was clean. The mac and cheese was eh, I made better mac and cheese from those Kraft boxes. The sandwich was decent but tasty but decent. I had better tasting sandwiches at Subway. Altogether, I would give this like a 3. Nothing memorable. read more

Potbelly - Mac & Cheese - Sandwiches Near Me - Lombard, Illinois

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I'm a first timer at Pot Belly. Ordered their BLTA (a BLT with avocado). I do not recall seeing anything about dill pickles & giardenera on this sandwich. But it came loaded with soggy dill pickle slices-- that overpowered the taste of the sandwich---even after removing them! WHO in their right mind puts dill pickles on a BLT??? And their veg soup was watery. (Added water rather than making more?) First & last time at PotBelly. read more

Bravo for the staff! I came in on a day when lines were literally out the door. Plus, that little machine that churns out online orders was spitting things out at a laughable pace. I come here often. However, I couldn't get over how rude customers can be. The staff was clearly overwhelmed but they were working hard to take care of the customers. It's one thing to handle each customer that walks in but the machine spitting out the online orders, Gribhub and Uber Eats orders was like a cartoon ticker tape machine. They couldn't have kept up with it if they had 20 employees. Wonder if there's a way to turn it off? I was impressed at how nice the staff was. Customers are so demanding and mean. Time to give these employees a raise. The way customers treat them, they will be gone if you don't take care of them. The online orders are what screw everything up. My food was hot and delivered with care. Thanks, Potbelly staff! read more

My car club visited yesterday evening as we do monthly with the local Chicagoland QSR's. This Potbelly's was busy. There were only two young people working and doing a fabulous job!!! These two were hustling and smiling even with all of the stress. Please give them accolades and raises or bonuses. A few things to consider as a franchise owner, staff appropriately and don't "burn" out your best people!!! read more

In Chicago for work and we stopped in for lunch. I got the skinny veggie melt and my manager got the wreck with broccoli cheddar soup. My sandwich was missingvthe avocado which is a main component of the sandwich. I added tomato, onion and hot peppers to my sandwich. I have to say that without the hot peppers, the sandwich would have been bland. My manager felt the same way about his sandwich but did enjoy the soup. The store closed while we were inside eating. Apparently this was not the norm as a few people arrived wanting to eat but were turned away. When we left, we saw that the stores hours have been modified due to short staffing and so they close at 2pm every day. Also noted that some pick up orders were still waiting to be picked up when they closed and I'm assuming that food got thrown out which is a waste. I may visit again and try another sandwich if there's a Potbelly store near to where I live. read more

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Service here was great. Hate that i forgot to snap pictures of my sandwiches and soup as they were EXCEPTIONALLY delicious!!! read more

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Our second experience was less than stellar! They forgot a drink, shake was not at all thick and the roast beef sandwich was ordered with double cheese and I could barely see any. I called the restaurant and asked if they double check the orders before they are delivered and they responded "we are only human." Certainly not what a customer wants to hear. Very unprofessional. We ordered delivery from their app and they kept saying they will remake if we come back. We ordered delivery as we didn't currently have a way to get there. Looks like we will be removing them in our rotation, as we order in at least once a week. read more

Potbelly - Original Steakhouse Beef with Swiss - Sandwiches Near Me - Lombard, Illinois

Worst sandwich ever. I asked for Italian seasoning and the guy dumped a shit ton and made it unbelievably salty. My bread was barely toasted as well. read more

Staff very friendly and attentive. Answered all questions I had. I can tell hiring, recruiting and management is well done even after only a couple visits read more

What a miserable excuse for a QSR lunch place. I can wholeheartedly recommend no one ever order on line or call into this place for an order or have it delivered. 3 Wrecks came with meat and bread could not have been more pitiful. The people are rude and inconsiderate and do not understand how to complete orders as given. Upon voicing our feedback to the operators of the shortages to our order they decided to send just those items. They cannot follow simple instructions not their own websites. Avoid if you want an enjoyable exercise. read more

This place sucks. Period. Terrible customer service and not so fresh food. Don't eat here

For some odd reason, our school is obsessed with Potbelly when it's come to fundraising. Whenever someone said, "we are having a fundraising, come support us," 90% of the time, it's potbelly. Do not get me wrong, the quality of the sandwiches is decent, but Subway or even Which Wich is still better. Maybe it's just me, but I cannot get full from just one sandwich. As a result, I always ended up ordering a side to go along with my puny sandwich, which most of the time is the broccoli soup. Potbelly is pretty much a Subway, where they assemble your sandwiches on the spot (built your own sandwich). Gotta give it to them tho, their selection of sauces it actually better than most other sandwich places. Asides from the basic sauces, mayo, mustard. They have their own house special Potbelly sauces. Overall, decent sandwiches, but somewhat pricey. read more

Potbelly - Sandwiches Near Me - Lombard, Illinois

To Andrew and you guys out of all the places i have ever been have the greatest customer service i have ever experienced. I want to give you guys more than 5 stars because you deserve it Food was prepared greatly and very quick and i will be coming here every single time thank you guys so much ‼ read more

Very rude girl who made my sandwiches. I ordered two turkey club sandwiches with (no bacon), of course I picked them up and bacon in them. No problem at all, it happens everywhere. Called them, and the girl picked up and asked me to "wait a sec", waited 15 minutes and I am outside for a curb pick up. Put on my mask and went inside, and asked her to not just take the bacon out of the sandwiches, and to make me new ones. "You don't have to tell me how I do my job" she said. "I am not telling you that, I am just asking you to not do that if you are thinking about" I replied. "Well, you don't have to be disrespectful, so please leave the store or I am calling the cops"........ At this point I was like (WHAT?) I said "well you know what give me my money back", she said "I am not giving you anything, because I know how to do my job". I was like "well apparently you don't since you gave me a wrong order" I waited, thinking she was making my sandwiches, (thanks God she did not), and the manager walked in. She jumped right to him, and started to talk to him and told him that I was rude. The guy told "sir what do you want now", I said "I just need my two sandwiches made correctly " He was "okay I will make them for you, just have a seat please". Which I did, and shortly he made my sandwiches and gave them to me. (end of story). The result: try to a different restaurant if you are not in a rush, you will not enjoy the food no matter how tasty it is. No thanks to that girl, but at least thanks for that manager. read more

This is the closest Potbelly to my home, always been a go to lunch spot. I got a free little sample of Red Hot thanks to their promo on the new buffalo chicken sandwich.. it was good!! They keep the place very clean and are quick. Great location if you're able to get off the highway for a 20 minute lunch off of either 355 or 88. read more

Potbelly - Thanks potbellys! A little hot sauce promo! - Sandwiches Near Me - Lombard, Illinois

I love this place. I always get "a wreck" sandwich and a cup of chili. The sandwich is so delicious! Beware the hot peppers are actually pretty hot and I like spicy stuff. The restaurant is always clean and staff is friendly. Great spot for lunch. read more

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Potbelly in Lombard-Ordered through the Potbelly app for pickup. I was given 12:25 as the pickup time. When I arrived at 12:25 I was told it would be 30 minutes more for the one sandwich I ordered online. Don't bother ordering online on a Friday at lunchtime if you actually want your food when Potbelly states it will be ready. read more

I don't know what the deal is with this Potbelly's but it's the worst one I've ever been to. My work is nearby this location so occasionally I'll stop in, once or twice a year. Every time I go there's an issue... I just don't understand it! It's always understaffed. How can you have 3 people working here on a weekday for lunch? It shouldn't take me 15 minutes to get a sandwich. As you go through the order process there's always at least one employee copping an attitude. Usually at checkout. Just a warning out there. If you don't want to deal with issues like this go somewhere else for lunch. read more

This is a chain so you know what to expect, but nothing prepared me for the lunch hour queue that went out the door. This is a hard to get to location (whomever came up with this entire shopping area's design needs a reality check, w/ only one entrance driveway???). They're friendly, fast, organized, and frenzied. Yum?! read more

Ok, the sandwich was pretty good and did only account for $4 of my 7.06 total. Service was pretty quick and their pickles looked great. The chocolate frozen yogurt was tasty, but nothing special. I don't know if the shape of the cup is deceptive, but it seems like the drink sizes are pretty small which fits on par with the sandwich size. It was nice that a dude was playing guitar up on the loft, but wasn't all that special. Maybe my experience was tainted by how hard it was to find the entrance, but overall I wasn't so impressed. Next time I'll just go to subway or Jimmy John's. read more

I ordered on the app because I wanted to just run in and get my order. When I got there they hadn't even taken my receipt out of the printer. So I had to sit and wait for them to make my order which totally defeats the purpose of using the app. I got a TKY and broccoli cheddar soup. The soup was not soup at all, more like a gelatinous sludge. It had a solid consistency and tasted more like broccoli purée than cheddar soup. On the app I added mayo to my sandwich which it says on the printed receipt but they didn't put the mayo on my sandwich so it was really dry. I'll definitely be trying a different location next time even though this one is down the street from my house. read more

Potbelly - Broccoli cheddar "soup" was more like broccoli purée. - Sandwiches Near Me - Lombard, Illinois

Well, let me start this off by saying I totally LOVED my Chickpea Veggie Salad that I had here for lunch. I was raving about it during lunch and how I would order it over and over again. Too bad it didn't stay in my tummy for too long. I'm pretty sick right now as my body continues to try to get whatever was in the salad that didn't agree with me out of my system. And it sucks. Vomiting yesterday after eating it and today woke up with the tail end of a migraine (with aura/numbness) plus continued vomiting. Overall, not a good first impression Potbelly. Shame on you for poisoning me with your devil vegetables. Side Note: Isn't it crazy that you can have migraines while you're sleeping?? I wonder how many migraines I've had in my sleep and haven't even known about it? The human body man, the human body. But really, the salad was yummy. That's why I'm giving them 2 stars. Maybe I sound delusional. Maybe I am delusional (you know, with the migraine and all). Yeah, I'm probably delusional and doped up on meds. But I think i'll replicate this recipe on my own sometime when i can guarantee the freshness of the ingredients. read more

I sat outside solo with a Turkey sandwich and Ice Cream Soda while listening to Pandora on my headphones. It was a nice and sunny day today! The bread was a little hard but gosh, I love potbelly's. It beats Jimmy Johns and Jersey Mike subs which are in the same location but they don't have outside seating either. Plus, Potbelly's is easier on your wallet! Will definitely return again! read more

Now thats what I call a sammich. Albeit a little small.... Yeah, its a chain. But this place is a nice little oasis from the corporate grind around there. Good stuff if you don't bring a lunch to work. read more

1. food is always reliably good 2. big location, plenty of space 3. cheaper than subway, better quality, and more options Been here twice for pick-up/carry-out orders, the sandwiches are always warm and as good as ever. But there is one bad thing: their carry-out process is tedious and clumsy. Both times that we picked up orders, the cashier seems to always have a problem with finding the order and ringing it up. After the first visit I decided to pay for my food online to speed up the process, that didn't help. For some reason they still had to touch a bunch of buttons on the screen and the cashier had to get assistance to complete our pick-up order. It wasn't an incredibly long wait, but it was a little annoying, especially when you are in a rush trying to get back to the office during lunch. read more

easily the cheapest Potbelly around. very stingy with ingredients and they are very slow here as well.

I always order directly through Potbelly's because I am a perks member. So I placed an online directly through Potbelly's from this location (Lombard) at 11:41am on 10/12. I was informed that my order would arrive at 12:14pm. I received a text at 11:51am & 11:53am from Door Dash stating that Mason M. had picked up and was approaching. Odd, I did not order through Door Dash, but thought maybe they use them for their deliveries. I waited and waited, still no delivery. At 12:31pm I contacted Potbelly's to ask what was happening with my order. I spoke to a woman who said she was the manager and she could not tell me what happened to my order. She insisted that I had used Door Dash to order and I informed her I used the Potbelly's website. I was placed on hold several times, finally she came back and offered me coupons for free food. That's nice and all, but what happened to my order? Why was Door Dash contacting me? She could not answer any of this and became rude when I asked her if she could find it. I asked for a refund and was told it would take 1-3 days to appear back on my card. I told her I would not be ordering from this location if they don't even know what is happening to their orders. She hung up on me abruptly.....I did not receive any coupons for free food. I have never had issues with a Potbelly's before, but honestly, it is a bit concerning that orders are disappearing and you can't own up to it. read more

This location is nice and clean. The staff is cool and they make you feel welcomed. I've tried more than half the menu and everything is good. Can't go wrong! read more

Ordered a sandwich and chips for pickup. Wasn't ready although I arrived 10 minutes later than I was supposed to. Then the girl hands me my sandwich and walks to the back without giving me the chips I paid for so basically paid an extra $2 for nothing. Gave them a few stars because the workers were very polite just disorganized. read more

I got the BLTA with no A. Got a B with no LT or A. Actually mad. Very dissatisfied. Wouldn't even give me the LT I wanted. Now I got bacon bread. They better fix this or so help me god read more

I recently heard about the potbelly secret menu http://www.thrillist.com/eat/chicago/this-is-potbelly-s-entire-super-secret-menu-thrillist-chicago but this was only after my most recent visit. So I know I'll be back. Everytime I go to a Potbelly's, I feel like their lines could be more efficient. There is just something about the way that it's set up that just doesn't seem to flow. Overall this one is pretty nice. There is ample seating and it's pretty clean. I feel like they try to hide the fountain machine hoping you'll get a soda from the fridge but doesn't matter anymore cause my next drink is gonna be one of the secret drinks. While I was there during lunch, a girl was doing her thing on piano and guitar. I'll be honest, she was so good I thought it was some indie cover on the radio. I pulled out my phone and tried to shazam who it was. Then I realized it was someone singing live, so that was cool. read more

Being the only person in this store today, I figured it would be an easy lunch break for myself. Wrong. I greeted the woman behind the counter with a friendly "hello" and her response was to slam a box of gloves down on the counter and turn her back to me. RUDE. I didn't even stick around for her to turn around because I only knew she would become more unpleasant. Not to mention, she had to be called out of the back to come and help me. Thanks for your warm greetings, Michelle. I made sure to take my business to Jimmy Johns across the street instead. I am a service industry worker and I get that slow days may be frustrating, but don't take it out on paying customers with your attitude. Even a simple "hello" from the staff stocking the floor could have potentially kept me around, but clearly I was only Michelle's problem during this shift. Do better at customer service training. Period. read more

Clean, fast and speedy sandwiches. I have been coming to this location for over 4 years and the service is always great. The meatball loaded with extra peppers is my favorite. Plenty of seating and outdoor seating for the summer. Place is close to yorktown mall and in a busy area but parking is never an issue. read more