Such a delicious and delightful sandwich location. Hot peppers are delicious SO GOOD I got myself the 6$ jar they sell 10/10 recommend. Has a drive thru available with is GREAT. read more

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Service was great. Top notch. $18 for one big pizza melt and a bag of chips??? HUH?!? Look I know things are bad with pricing but seriously? Price gouging that much? I don't expect this location staying open for long considering how empty it always is. I haven't been to a potbelly in years and this random occurrence. Wow. read more

My husband and I have slept on Potbelly for years. It was recommended by my mom, I decided to try it. I had the chicken salad sandwich. I must admit my first few bites felt orgasmic! The next day, after bragging to my husband, I had the Chicken salad again, and he ordered the Lucky 7.... Both were EXCEPTIONAL. It was sooooo good, that we ordered AGAIN the following day. If you're counting.... That's 3 days back to back. We order "to-go" each time. It never seems busy, but they were getting quite a few pick up and delivery orders. read more

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I love this sandwich spot! Cute location with character. I went in here to purchase a cookie for dessert! Fast and polite service. read more

Potbelly - Sandwiches Near Me - Plano, Texas

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Damn why is Potbelly so good wherever you go! Food we ordered: A Wreck: My meaty favorite! Turkey breast, hickory smoked ham, Angus roast beef, salami, swiss. I go sans ham and fully loaded including the best topping the hot peppers. This is always a memorable sandwich for me top-tier Chips: I skip these as I dont love the brand at all, I have tried all the flavors and they dont do it for me Soup: Chicken Pot Pie soup which was not great a bit cold and the chicken was tough. Skip this. Drinks: Oreo Milkshake - To die For this is a must have! Creamy thick and delicious Kids Mac & Cheese - Top tier Mac both nieces loved it Prices are about as expected for a sandwich shop. Decently busy with there being a drive-up and pickup. The staff was friendly and the food came out hot and delicious. read more

Potbelly - Sandwiches Near Me - Plano, Texas

The service was rushed, and did not take the time to listen to us resulting in a messed up order. When we got our food it was a total mess, and the sandwiches were not adequately made. Too much oil and lettuce, and barely any mayo or meat. This location is trash so don't bother. read more

I wanted a quick bite, always liked Potbelly; especially the Wreck! Well, today; they done messed up a bit more than usual. I asked for a Reglar Wreck on White, Everything, Light Peppers, No Mayo. They took the order, sounded good; or so I thought... I was greeted warmly by the employee at the window; as per usual at this location; which is usually busy off of Park, near the Tollway/Willow Bend area. Paid for my meal, got my Medium Coke, straw as well; waited about 2 minutes or so; and again the employee kindly handed over my sandwich and chips (BBQ). I drove home, anticipated opening up the bag, read the order slip attached to the sandwich bag; It was just as I ordered. The parchment was loosely wrapped; the sandwich awaited my hungry, eager presence. I peeled back the excessively wrapped parchment paper; anticipating the first bite. I notice a few things off from what I typically expect with a Wreck; I peak between the hardly toasted roll 1st Red Flag, I don't see either the Roast Beef, or Salami; 2 more Red Flags. I then realize the only meat that was found between the two pieces of bread was that of Turkey. Albeit, I enjoy a nice turkey sandwich, I didn't order a simple Turkey Sandwich! I thought I'd ordered a Wreck, I expected a Wreck, but what to my widely opened, hungry eyes did I see!?! That of just plain Turkey, and everything else I'd asked for. I was left dismayed, sorta sad, and annoyed. All that aside; I still ate the sandwich, even if I did so in a troubled manner. I'll give this location another go-round; because I believe in second, and oftentimes third chances. read more

5-6 months later and nobody has responded to my review, funny! Exactly why I haven't given Potbelly a dollar the last few months. read more

Potbelly - Sandwiches Near Me - Plano, Texas

This place has sadder excuses than even subway. This looked like a 7-11 sandwich. Literally expecting a nice size sub since I got like the bigger one and I'll show you what I got. A six year old could have made this in a toaster. A hot pocket has more meat than this. For the price of two pounds of meat you to can get a potbelly sub where they fold up 3 slices of meat onto some bread read more

Potbelly - You can buy a pound or two of Meath for the cost of this sandwich that comes with 3 folded up slices of meat. - Sandwiches Near Me - Plano, Texas

The service here is ALWAYS spot on. I visited this location again this week and Tishia was at the window. She was extremely kind and professional as this is not my first time encountering her at the window. This time I asked her name so I could leave a survey as she deserves it. Service these days are HORRIBLE, not Tishia, she's wonderful and has a good spirit! read more

Had potbelly for lunch today! When I used to live in Denton I wanted to try this place but then it closed before I could. Now that I moved I figured I'd give it a try finally. I got the Italian on white and added mustard with broccoli cheddar soup and also sat and vinegar chips. I really liked my sandwich. I ended up adding my own spicy pickles from my house but I thought it was good and a good size for lunch. I got the regular but there was a small and a large. My fiancé said they didn't like the broccoli and cheddar soup and they got the roast beef on white that they said was just ok. It looked decent to me and I personally thought the soup was good. The soup came with a pack of oyster crackers so I really like those with my soup. I would definitely go back. It kind of remind me of which wich but I think I'd be willing to try a few more sandwiches for a quick lunch. read more

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I ordered a wreck. The toppings are hidden on the Uber eats app. I guess the default is NOTHING! Maybe I'm the idiot here? read more

Potbelly - I ordered a wreck. The toppings are hidden on the Uber eats app. I guess the default is NOTHING! Maybe I'm the idiot here? - Sandwiches Near Me - Plano, Texas

+ The drive-thru is really convenient for quick lunch breaks, just order ahead and youre usually in and out quick, they have a pretty large variety of menu items, + Cookies are huge with a nice chewy texture, love the oatmeal and sugar ones. For subs I usually get the beefhouse steak or the pizza melt, their veggie melt is also surprisingly good and a nice change up + I use mobile order so the service has always been consistently good, cant speak for in person however. - read more

I stopped by here and ordered a Avo Turkey sandwich on white bread . I added bacon & Italian seasoning. It also had lettuce, tomato, cucumber and light deli mustard on it as well . Oh but , you know me I wanted more so I got a cup of chilli and lorddddd that chilli was Top Tier ! As you can see I didn't get pics because I devoured this entire meal . Y'all I took the first bite of this sandwich and when I tell youuu that you don't know the goodness of the lord until you've had one of these 10 out 10 I highly recommend. I went through the drive thru and there was no wait . The lady that took my order was courteous and I was pleased. Definitely going back read more

Potbelly - Avo (avocado) Turkey Sandwich - Sandwiches Near Me - Plano, Texas

Stopped here on my way to work to grab me something to eat. Overall service was okay. When I got to work, I ate my sandwich, which was perfectly fine but then I went to eat my soup and I see a HAIR in it. I was grossed out and wasn't able to leave my job to go back and get a refund so I called the store to see if there was anything they could do. I called about four times and no answer. What a horrible experience and a waste of money. read more

Potbelly - a hair in my broccoli cheddar soup - Sandwiches Near Me - Plano, Texas

Won't eat here again. The manager made the burnt sandwich really ‍. The sandwich does that when it goes through the toaster. They tried scraping off the burnt bread read more

This was my regular store until now. It's been going down hill fast. Every time I go through the drive-thru they try to give me a smaller drink than I ordered and I have to correct them. If you ask for no chicken on the Mediterranean it barely has anything on it at all and might as well be just bread. This time they did not do any of the customizations I asked for and just removed the chicken. The chili I ordered is a dry thick paste I would never ask anyone to eat. It was clearly the burnt bottom of the pot. I've given this location the benefit of the doubt multiple times now and no longer will go here. read more

Potbelly - Dry chili that I wouldn't feed to my dog. - Sandwiches Near Me - Plano, Texas

1st time at this location to take advantage of loyalty club offer. Got sandwich for two and soup and a cookie of course. Popular for Sun lunch as most went for take-out. Only location in Plano that has a drive-thru. read more

Potbelly - 1st time visit to this location - Sandwiches Near Me - Plano, Texas

Horrible service and horrible food. Asked for an original BLTA no modifications, waited over 15 min for it only for the order to come out horribly wrong. I got just a burnt bread with burnt bacon and minimal avocado, no tomato, and no lettuce. Never coming back again. Staff needs training and supervision. Giving 1 star because 0 stars is not an option. read more

Potbelly - Burnt BLTA without the L and the T - Sandwiches Near Me - Plano, Texas

I love Potbelly. But the are really trying my patience. The second time now I have gone through the drive thru and placed my order. Each and every time I specifically ask for NO HOT PEPPER OR OIL. The ticket on my order was correct. However, I don't know if the people in the kitchen can read or if they just don't care to read and pay attention. When I got home my order had HOT PEPPERS AND OIL. WTH people. I know it does not take a college degree to make a sandwich, but can you at least pay attention and read. read more

I have plenty of time to write this review, because I am eight deep in line in the drive-through. I ordered online. But their lobby is closed because they are "understaffed" so I I am required to pick it up through the drive-through. This is about the fourth time this is happened to me in six visits. Why are we ordering online if they are not going to have our food ready for us when we get there? My order was supposedly going to be ready at 6:40...I got here at 6;35. it is now 7 o'clock as I am 6 cars back waiting in line.This is not a staffing issue... This is poor management. Other businesses in this area have no problems getting staff and keeping staff. There is a new salad place just up the street at Hebron and Josey. They will be getting my business from now on. read more

Potbelly - Sandwiches Near Me - Plano, Texas

If I could give this place a zero I would. I have been ordering the same sandwich for years. I have never had an issue before. I encountered a very rude Store Manager named Abriana at store number 236. My order has always been the "wrench" remove the pork add back angus and turkey. I came here today for the first time, I'm told it will be an up change and spoken too in a very rude tone. I asked why the uncharge and was told because of inventory , I would be charged more. I then just asked her name and the GM's name which is Tyler. Tyler your Manager Abriana can use more training on how to speak with Customers. Guess, I'll keep driving to the Potbelly where the Customer service is much better! read more

The absolute worst service I have experienced in a long time. Do you know the staff was eating and making the food at the same time. Had trap music playing loud like they were in the club. Noone in the store, had me sitting in the drive thru taking their sweet time to make a sandwich completely wrong. I returned my sandwich and the manager was clueless and confused on my refund. and why at 6:30 they had har any lights on appearing to be closed, and no lights on in the drive thru. I cannot wait to call corporate Monday read more

The sandwich's are so good and the price is great too! The con Janice if the Sri they is a plus, the bread was moist and not dry, the best part is that you can pick all your toppings...the portions are great too... read more

Wow, really disappointed in the service there. We just used the drive-thru and ordered 3 sandwiches. The person taking the order was so rude, then we got our sandwiches and none of the toppings were on there. They were already closing the inside and so I felt bad but I looked online and it states it doesn't close until 10pm. We came at 8:30. I called the store location as if I was curbside and of course they did not answer. read more

Terrible. First employee who took the order was good. Next employee that topped the sandwich...wow. Curses like a sailor in front of you. Rude. Dropped an obscene amount of Mayo and mustard...basically inedible at that point. Will not return to this location. Dined in as well...employee continued to say fuck this and all I could hear was him cursing the entire meal...horrible experience read more

Whenever I am in a mood for a sub and a soup. Potbelly's is where I LOVE to go. The SkinnyTurkey AVO with a cup of the loaded potato soup is amazing EVERY time. Customer services is great, service with a smile. read more

I was very impressed with this location. Despite being very busy, each staff member greeted me politely, repeated the order back to me, looked me in the eyes and smiled. They prepared my meal very quickly and asked if there was anything else they could get for me. The grilled chicken was hot, the bread was fresh and the sandwich was delicious. The cashier was great, the tables and floors were clean and the manager checked on me to see if I liked the food and if I needed anything else. As I ate, I watched as every customer received the same excellent service. Truly this location is run very well and the employees were impressive. I will recommend this location to others. read more

I usually love Potbelly, but picked up a sandwich from the drive through at this location, and the bread was so hard and dry it was crumbling and falling apart. The ham was tasty, and the veggies were fresh, but I'm not sure I'll visit this location again. read more

Literally have gone twice and 1st time they forgot one of my sandwiches so I had to waste my time and go back. Second time they added Mayo on the sand which that a specifically said I'm allergic to but yet they add it. Such an inconvenience to have to drive there and then drive back cause they keep fkn ish up read more

I'm new to town and was referred by a friend to try out this spot. I'm not a huge fan of sandwiches but this place was great. The customer service from Breanna was amazing 10/10! The sandwich itself was a 9/10 so I'll definitely be stopping by this place more often. read more

Worst service! We went through the drive thru and the woman working was incredibly rude. We ordered the Turkey and Swiss sandwich and asked for no tomatoes. She yelled at us to just tell her what we wanted on the sandwich. We told her that we wanted what it came with (lettuce mayo and tomatoes) the only exception being the tomatoes. We ordered another sandwich (meatball sub) and decided to not make any customizations in fear of her yelling at us again. We wanted to order drinks and chips, but we were unable to because as soon as we told her the second sandwich she gave us the total. At the window, she did not greet us or give us the receipt. She gave my card back and then walked away. A different employee gave us the food. We went to the gas station for the drinks and chips. OUT OF SPITE, they put EVERY add-on on top of the turkey sandwich besides the tomatoes, not just the lettuce and mayo that it would normally come with. We basically threw the whole sandwich away. The meatball sub cheese was just one half of the sandwich and it was the size of a quarter. We have always enjoyed potbelly and the usual orders, but we will never go to this location again. They took their bad day out on a random customer. read more

Terrible! I had to repeat my order 3 times. I questioned my total amount. I was told it was correct. I ended up getting charged for a large salad instead of half size that I ordered. The lady checking us out was very rude. Would not recommend this location. read more

Customer service is immaculate, the food was great and the manager Breanna was also very polite. This is my favorite Pot Belly to visit in the dfw read more

The staff at this Potbelly are very nice. Have to give them 5 stars. Love Potbelly food all the time but the staff here was there for me in a moment of weakness and I am grateful. I was waiting for my food and feeling worse and worse after having blood drawn. I asked for water and their water was being worked on, she came back a moment later with a bottle of water. Thanks for being awesome. read more

Every time I order a sandwich at this location it comes out wrong. The last time I went, my sandwich had literally 2 pieces of dehydrated meat after going through the toasting process. I ordered an Italian sub and it normally has tons of meat on it. It also had cheese on ITV that I did not order. I will never go to this location again unless they are under new management. Love the brand. Not this location. read more

First time having PotBelly, definitely won't be our last! We tried the Italian and the meatball sandwich, they were both delicious. We are excited for our next PotBelly meal. With how good these subs were we are intrigued to see how good everything else is. read more

Not quite sure if it's a good thing that I am now addicted to Potbelly's. I don't know if it's the hot pepper addition in my sandwich, or just the fact that I. love. sandwiches. You can never really go wrong. I've gotten it once a week for the last month :X Skinny TKY on multigrain for $4.50 is my go-to. I'll add a bag of jalapeno chips if I'm feelin' sassy. Gets me every time. -xoxoxo read more

I'm a fan of Potbelly's, it's just that this location's pretty damn small. The atmosphere is typical potbelly ish, but not somewhere i'd dine in often. BUT the food's dope & off the chain (great tasting and maybe to your liking) ;) Oreo shake unmatched by none in the area! *Download the FAVOR app! And use my promo code: RICHL5Y To get it DELIVERED FREE to your house!! read more

Potbelly - Sweet n spicy! - Sandwiches Near Me - Plano, Texas

DO NOT EVER COME TO THIS POTBELLY'S. I've had such terrible customer service lately at this specific location but today was the tip of the iceberg. I ordered a sandwich and had specifically asked for all of the toppings that come with it, and they proceeded to put NO toppings at all. On top of that, they took 10 minutes to give me my order, which happened to be at 8:50pm. When I tried to go back to complain about my order they were already closed. I called the store at 9:02pm and nobody answered the phone. I'm so disappointed and even more upset because I'm pretty sure nothing is going to be done to fix this. I'm never going back to this store ever again. read more