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    Pottery Barn

    2.0 (48 reviews)
    Open 10:00 am - 8:00 pm

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    Fabric falling apart after a few weeks :(
    Albert F.

    Bought a $6K fabric sectional, that was the easy part. Delivery was over a month late, I had to call and what do you know? It was ready to be delivered but they forgot to call to schedule. Once I had it for a month, the material starting to come undone at the threading, they didn't exchange so now I'm stuck the bad craftsmanship sofa. They did refer me to a furniture medic? and when I called, the Medicv only works on wood cabinetry! So, basically if you can't walk out of the store with the merchandise, do not purchase! Buyer Beware !!!!!

    Gift all wrapped and ready!
    Frances L.

    I came in to browse and to look for a gift. Pottery Barn is always beautiful to walk through. I was looking for a jewelry box. I found the one I wanted and it was on sale! Regina was wonderful and very helpful. She helped look up the correct price and applied my rewards. She even wrapped it up for me. Great shopping experience!

    CJ K.

    I wonder how many horrible reviews in a row this store will have to get before they make some changes in their staff and/or manager? We live in San Ramon and I can't tell you how many THOUSAND of $$ we have spent at Pottery Barn/PB Kids/Williams Sonoma in our 26 years living here. We were pretty excited when these 3 favs of ours opened in the new San Ramon City Center. But today's poor, no TERRIBLE customer service experience has probably pushed us to the point of no longer shopping here. My wife purchased a $99 table runner yesterday that she wanted to try at home...and specifically asked if she would have any problems getting her money back if the runner didn't fit in our decor. Of note is that my wife paid with cash, instead of the usual credit card transaction, because she was using money she got for her 60th birthday this week. She brought the runner home and it didn't quite fit like she hoped, so we rolled it back up in it's original ribbon and she returned it this afternoon, only to be told that they couldn't refund her in cash, that PB would mail her a check. My wife pushed back and ultimately asked to speak to a supervisor. The bottom line is my wife wound up getting her $108 back...in cash, just like she paid. But she had to press the issue way more than any customer should ever have to...and it was refunded to her with a complete attitude, with the manager tossing the receipt on the counter and saying rudely, "give her her money back!" The worst part to me is that no one even took the time to explain why this refund would need to be mailed in the form of a check, when she paid cash. My thoughts are if someone had made this make sense as to why this is a policy, that maybe that would have taken the sting off of the situation. But to be treated the way my wife just was, is simply incredulous to me. We have been Key Rewards members for years....and as I look around our house, and our adult children's homes at all of the PB/PB Kids/Williams Sonoma items we have purchased....it just doesn't make sense to me that these brands have evolved into a "we don't give a crap about our customers and can afford to treat them poorly"....it's a head scratcher to me if this is the brand overall, or just poor management at this location? Thus, I'm leaving this review to save others from the frustration. Also in hopes that someone from PB will actually read this review and take action to make this location start providing the customer experience that loyal customers deserve. But as this now the 8th poor review in a row, without even a single response from management or owners, I fear it's telling a story that this brand has crossed the line into the world of only providing transactional experiences...instead of the experiential one high demographic consumers desire. Very sad...

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    Page 2 of 2

    Ask the Community - Pottery Barn

    Review Highlights - Pottery Barn

    The throw is pretty pricey which came out to around $190 with tax but it is worth every inch of that blankie...

    Mentioned in 2 reviews

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    Anthropologie - San Ramon

    Anthropologie - San Ramon

    2.8(46 reviews)
    0.0 mi

    I have visited this Anthropologie location several times, but the last time was a better…read moreexperience. This location has a good amount of inventory along with a pretty good sale section. I browsed around for a bit and found a few things to try on. Both of the staff members I encountered in the fitting room were kind and helpful. I forgot both of their names unfortunately, but one was a petite blonde and the other was an Asian woman with short hair. While none of the items I tried on worked out, the brief interaction with both of them left a good impression. I've had mixed experiences with the staff at this location in the past, so I was pleasantly surprised. I'd suggest stopping by if you're in the mood to shop!

    I spent over $500 at this store buying gifts for my best friends 40th. While the other staff…read moremembers I interacted with were pleasant, my experience with the cashier was incredibly disappointing. I clearly asked for two separate transactions, with one being a gift that needed a gift receipt, plus an extra boxe and a separate bag. It took a few extra minutes, but these are standard requests at a retail store. Instead of handling it professionally, the cashier made me feel like I was asking for something unreasonable. She acted visibly annoyed and then apologized to the customer behind me for having to wait--as though my request was an inconvenience. The customer ahead of me also took their time, and I waited patiently without any complaint. Somehow, only my transaction was treated like a burden. When a customer spends over $500, they shouldn't be made to feel guilty for asking for basic services the store provides. It wasn't the wait that bothered me--it was the attitude. The cashier made what should have been an enjoyable shopping experience feel uncomfortable and unwelcome. Because of that interaction alone, I'm left with a terrible impression. The rest of the staff were courteous, but this level of customer service from the cashier is unacceptable, and it's enough to make me seriously question whether I'll shop at Anthropologie again. Attaching my transaction .

    Photos
    Anthropologie - San Ramon - Halloween themed things

    Halloween themed things

    Anthropologie - San Ramon - Dog PJs!

    Dog PJs!

    Anthropologie - San Ramon - Billing

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    Billing

    west elm

    west elm

    2.2(70 reviews)
    0.0 mi

    If I had a choice I would give -500…read more The problem is with their 'white glove' delivery service. Absolutely ripe off. Don't understand what exactly white glove delivery means !? Feels like red carpet service when we get to know this for the first time. I was Infact expecting some national guards to come and greet me like red carpet. Non sense!!! The patio furniture was delivered without side tables . And the side tables were delivered with UPS who just left it at doorstep only to realise I have to assemble it myself. The charges $400 fee just for shipping and assembly for $3k order. I think this is ridiculous!!! Please close down you don't deserve to be in business!!!

    I mistakenly dropped into West Elm during the SF Giants fanfest, however the space itself was…read morefairly easy to navigate and I liked that they had several doors that you could enter through if there was crowding. I specifically came for their green guard gold furniture, and was disappointed to find that the green guard gold certification is not listed on the tag. There's also very little cell reception in the space so none of their QR codes would load. I ended up doing additional research and after only feeling partially interested in their desk designs I decided to go with a different company as I wanted a plain desk with no drawers or storage and they had little to nothing in that category. The service at this location was slightly standoffish and not particularly helpful, but some of the items were quite pretty. Especially since the quality was much higher than that of Pottery Barn, easily. All in all, it was a well laid out showroom and I loved their Acorn color, but their current designs just weren't for me.

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    west elm
    west elm
    west elm

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    Williams-Sonoma/WS Home

    Williams-Sonoma/WS Home

    2.9(53 reviews)
    0.1 mi

    I went to this location a few days ago to buy some supplies to go with my DeLonghi BCO430…read more(all-in-one) espresso machine. Wow. If I wasn't on a work break, I could probably spend quite some time in there! I found some Illy whole bean decaf espresso easily, as it was right in front of the espresso machines. It was a bit of a challenge for me to find a basic steaming pitcher, because it was out of sight standing near the espresso machines towards the back of the store. I had to look on the opposite side of a round-table display to find a lone, random steaming pitcher. It was next to things that did not seem related. The whole display seemed like a hodgepodge. The prices are not cheap, but I've come to expect that from Williams Sonoma. Illy coffee prices tend to be on the higher side to begin with, but if I'm spending time trying to perfect my espresso making technique, I did not want to try using anything stale. The espresso beans are glossy and smell delightfully chocolatey. Although I could probably find a cheaper steaming pitcher elsewhere, I wanted something sturdy that doesn't contain lead. My total for both was $42.14. As I made my way to the register to pay, I tripped on a wire shopping basket that someone had left on the floor. I'm glad that I did not fall, but I did do a great job embarrassing myself and making a lot of noise. It would be great if the staff had picked it up before I happened to stumble on it while trying to figure out which side of the box-shaped cash wrap register area was open for me to make my purchases. Despite having my wedding registry through their website, my number and email were not saved in the system to make a purchase. I'm glad to have an account with the store now to make things go smoother if I ever need to make a return. But so far, I'm very happy with my delicious decaf espresso and lightweight steaming pitcher.

    We bought dishes in store, but they were out of stock so they shipped the dishes to our…read morehouse...with a $130 shipping fee that they failed to mention. Apparently I could have had shipped to store & just picked up. The sales lady said if we had any issues to just come back to the store & they would take care of it. We received the dishes on 6/9, with a box of plates being broken. I printed out the return label for the store & brough them back so the store could get the plates shipped. I called yesterday to check on where the replacements were (just about a month later) and they said they were on the way. TODAY I get a shipping confirmation that the plates are NOW shipped, to the wrong address and I was charged again. I'd suggest looking in store for the things you might want to buy & go straight to the website for purchase.

    Photos
    Williams-Sonoma/WS Home - Honeycomb collection

    Honeycomb collection

    Williams-Sonoma/WS Home - Smeg Honeycomb collection

    Smeg Honeycomb collection

    Williams-Sonoma/WS Home - Purchased goodies for the pantry

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    Purchased goodies for the pantry

    Noa's Art - In conversation during free art and interior design consultation, an important factor in choosing art.
Alamo,ca.

    Noa's Art

    5.0(18 reviews)
    1.6 mi

    This is an incredible way to decorate your home with REAL art that comes to your door. Noa is the…read moreowner and in most cases the designer of the pieces that look best and work in your home and with your style, taste and current decor. She came into my home with dozens of options, hanging canvas's up on my wall where I was able to study them, take a picture and feel the art in the space - then - all of a sudden, I turn around after she has put another two pieces up and WOW that's it. I would have never picked what I picked in any store - but seeing on my wall in MY living room - I knew - it spoke to me, and that was it. The framer came shortly after, framed it perfectly and it's now hanging on my wall. Do you know how many pictures and how much time I would have had to lug in my car and put up each piece only to probably return it and start all over again? Too many hours to count - too many holes in my wall - too many trips to countless stores. Noa is awesome, talented, warm, friendly and honest about what works and what doesn't AND there is no pressure. It's free for her to come and take a test drive of art in your home! Highly recommend!

    Noa was wonderful! She had a great eye and understood our style after just a few minutes in the…read morehouse. The paintings she recommended were perfect for each room and what was especially valuable was her suggestions for optimizing the space. We already made a couple of the changes she mentioned and it has really elevated the room! Her style is very personable without feeling like too much of a "sales pitch". Her framer was also punctual and efficient, and available just a couple days after we bought the art. Would definitely recommend Noa's Art to any new home owners looking to create a beautiful space!

    Photos
    Noa's Art - Love this hand made oil painting in a house in Dublin,ca.love how it worked well with their interior design.

    Love this hand made oil painting in a house in Dublin,ca.love how it worked well with their interior design.

    Noa's Art - Free art & interior design consultation
San Jose To Santa Rosa
San Ramon, Danville, Pleasanton, Cupertino
and even Sacramento

    Free art & interior design consultation San Jose To Santa Rosa San Ramon, Danville, Pleasanton, Cupertino and even Sacramento

    Noa's Art - Free art & interior design consultation
San Jose To Santa Rosa
San Ramon, Danville, Pleasanton, Cupertino
and even Sacramento

    See all

    Free art & interior design consultation San Jose To Santa Rosa San Ramon, Danville, Pleasanton, Cupertino and even Sacramento

    HomeGoods - Home decor

    HomeGoods

    2.3(130 reviews)
    5.4 mi
    $$

    This is the Dublin HomeGoods located next to Norstrom Rack …read more It was nice that they have some comfortable chairs by the front door for seniors to wait for their rides or disabled people who could sit down with the purchase and wait for their family . The merchandises are very interesting. Good prices w good quality . I love all their home decor: vases , flowers , sculptures, sofa , picture frames , furniture and beddings , etc . The designs are very elegant . Some cute stuffs are very nice and you won't see those in other stores like Marshalls and Ross . The line is a bit long even it was a weekday . It has 4 cashiers to ring up the customers . Sometimes the store can be messy ( especially the weekend ) . I like to come by on the weekdays . They have some customers service but it feel like they are trying to rush through the days and not really offer you some help . Compare to Norstrom Rack next door , they are not as the same level of excellence. However , they are selling different merchandises so it may not be fair to compare .

    I came here to browse. It was quite crowded on a Saturday around 1pm. Some clearance items were a…read morebit messy. But I do see a store associate working on cleaning it up. I didn't have time to wait for the cleaning so I left that aisle. Variety of items. I would come browse when I am in the area.

    Photos
    HomeGoods - Clearance for glasses cantina era

    Clearance for glasses cantina era

    HomeGoods
    HomeGoods - Luggage tags ( cute looks like canned fishes )

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    Luggage tags ( cute looks like canned fishes )

    Pottery Barn - homedecor - Updated September 2026

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