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    Pottery Barn

    2.1 (45 reviews)
    Closed 10:00 am - 8:00 pm

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    CJ K.

    I wonder how many horrible reviews in a row this store will have to get before they make some changes in their staff and/or manager? We live in San Ramon and I can't tell you how many THOUSAND of $$ we have spent at Pottery Barn/PB Kids/Williams Sonoma in our 26 years living here. We were pretty excited when these 3 favs of ours opened in the new San Ramon City Center. But today's poor, no TERRIBLE customer service experience has probably pushed us to the point of no longer shopping here. My wife purchased a $99 table runner yesterday that she wanted to try at home...and specifically asked if she would have any problems getting her money back if the runner didn't fit in our decor. Of note is that my wife paid with cash, instead of the usual credit card transaction, because she was using money she got for her 60th birthday this week. She brought the runner home and it didn't quite fit like she hoped, so we rolled it back up in it's original ribbon and she returned it this afternoon, only to be told that they couldn't refund her in cash, that PB would mail her a check. My wife pushed back and ultimately asked to speak to a supervisor. The bottom line is my wife wound up getting her $108 back...in cash, just like she paid. But she had to press the issue way more than any customer should ever have to...and it was refunded to her with a complete attitude, with the manager tossing the receipt on the counter and saying rudely, "give her her money back!" The worst part to me is that no one even took the time to explain why this refund would need to be mailed in the form of a check, when she paid cash. My thoughts are if someone had made this make sense as to why this is a policy, that maybe that would have taken the sting off of the situation. But to be treated the way my wife just was, is simply incredulous to me. We have been Key Rewards members for years....and as I look around our house, and our adult children's homes at all of the PB/PB Kids/Williams Sonoma items we have purchased....it just doesn't make sense to me that these brands have evolved into a "we don't give a crap about our customers and can afford to treat them poorly"....it's a head scratcher to me if this is the brand overall, or just poor management at this location? Thus, I'm leaving this review to save others from the frustration. Also in hopes that someone from PB will actually read this review and take action to make this location start providing the customer experience that loyal customers deserve. But as this now the 8th poor review in a row, without even a single response from management or owners, I fear it's telling a story that this brand has crossed the line into the world of only providing transactional experiences...instead of the experiential one high demographic consumers desire. Very sad...

    I bought a standing lamp which is defective. Said no refunds available. Lamp is bent and swinging too much to the point where I am scared to sleep at night. Nobody at the store mentioned about the defect. Definitely not recommend buying here.

    Kyle L.

    Another store that's currently in the Bishop Ranch shopping area. The staff here was nice and friendly and the place itself is slightly bigger than the Stoneridge mall store. Overall, a nice addition to this shopping center and look forward to browse around here when I'm in the area

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    7 years ago

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    6 years ago

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    Page 2 of 2

    Ask the Community - Pottery Barn

    Review Highlights - Pottery Barn

    The throw is pretty pricey which came out to around $190 with tax but it is worth every inch of that blankie...

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    Anthropologie - San Ramon

    Anthropologie - San Ramon

    2.8(43 reviews)
    0.0 mi

    I only want Anthro if the sale area is organized. We've all been there, excited to check out the…read moredeals only to find a clusterf--- of messed up madness not even worth exploring. But this Anthro had an incredibly organized sale section. Everything was so neatly organized by color and size. I actually found two cute items to take home and love! Looks like there might be parts of the store that are in transition currently or maybe not finished, particularly in the home goods section, but lots of great finds throughout!

    It makes me sad to read reviews about how bad the service is here. I've been going to this location…read moreever since it opened at Bishop Ranch. I guess I've been lucky because I've never once had a bad experience. I've even called more than once and everyone has been helpful and friendly. Just like with any location , the sale items are always varied stock (and sizes). So it's always worth checking out that room in the back, by the fitting rooms, where all of the sale is housed. The best thing about all Anthropologie stores is when you walk up and you see the additional 50% off sale sign out front. That's when you know you're in trouble because the prices are more than fair for the quality and style of the clothes. It is, of course, final sale at that discount. And they have both the ladybug blouse and sweater in stock. It took every ounce of self control for me not to buy both when I walked into the store. They're very strategically placed so that when you walk in, and even walk by, you'll see their cuteness front and center! I also want to say that I come here half of the time to return my online purchases. And I've never been treated poorly for it.

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    Anthropologie - San Ramon - Halloween themed things

    Halloween themed things

    Anthropologie - San Ramon - Dog PJs!

    Dog PJs!

    Anthropologie - San Ramon

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    west elm

    west elm

    2.2(69 reviews)
    0.0 mi

    If I had a choice I would give -500…read more The problem is with their 'white glove' delivery service. Absolutely ripe off. Don't understand what exactly white glove delivery means !? Feels like red carpet service when we get to know this for the first time. I was Infact expecting some national guards to come and greet me like red carpet. Non sense!!! The patio furniture was delivered without side tables . And the side tables were delivered with UPS who just left it at doorstep only to realise I have to assemble it myself. The charges $400 fee just for shipping and assembly for $3k order. I think this is ridiculous!!! Please close down you don't deserve to be in business!!!

    I mistakenly dropped into West Elm during the SF Giants fanfest, however the space itself was…read morefairly easy to navigate and I liked that they had several doors that you could enter through if there was crowding. I specifically came for their green guard gold furniture, and was disappointed to find that the green guard gold certification is not listed on the tag. There's also very little cell reception in the space so none of their QR codes would load. I ended up doing additional research and after only feeling partially interested in their desk designs I decided to go with a different company as I wanted a plain desk with no drawers or storage and they had little to nothing in that category. The service at this location was slightly standoffish and not particularly helpful, but some of the items were quite pretty. Especially since the quality was much higher than that of Pottery Barn, easily. All in all, it was a well laid out showroom and I loved their Acorn color, but their current designs just weren't for me.

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    Noa's Art - In conversation during free art and interior design consultation, an important factor in choosing art.
Alamo,ca.

    Noa's Art

    5.0(18 reviews)
    1.6 mi

    This is an incredible way to decorate your home with REAL art that comes to your door. Noa is the…read moreowner and in most cases the designer of the pieces that look best and work in your home and with your style, taste and current decor. She came into my home with dozens of options, hanging canvas's up on my wall where I was able to study them, take a picture and feel the art in the space - then - all of a sudden, I turn around after she has put another two pieces up and WOW that's it. I would have never picked what I picked in any store - but seeing on my wall in MY living room - I knew - it spoke to me, and that was it. The framer came shortly after, framed it perfectly and it's now hanging on my wall. Do you know how many pictures and how much time I would have had to lug in my car and put up each piece only to probably return it and start all over again? Too many hours to count - too many holes in my wall - too many trips to countless stores. Noa is awesome, talented, warm, friendly and honest about what works and what doesn't AND there is no pressure. It's free for her to come and take a test drive of art in your home! Highly recommend!

    Noa was wonderful! She had a great eye and understood our style after just a few minutes in the…read morehouse. The paintings she recommended were perfect for each room and what was especially valuable was her suggestions for optimizing the space. We already made a couple of the changes she mentioned and it has really elevated the room! Her style is very personable without feeling like too much of a "sales pitch". Her framer was also punctual and efficient, and available just a couple days after we bought the art. Would definitely recommend Noa's Art to any new home owners looking to create a beautiful space!

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    Noa's Art - Love this hand made oil painting in a house in Dublin,ca.love how it worked well with their interior design.

    Love this hand made oil painting in a house in Dublin,ca.love how it worked well with their interior design.

    Noa's Art - Free art & interior design consultation
San Jose To Santa Rosa
San Ramon, Danville, Pleasanton, Cupertino
and even Sacramento

    Free art & interior design consultation San Jose To Santa Rosa San Ramon, Danville, Pleasanton, Cupertino and even Sacramento

    Noa's Art - Free art & interior design consultation
San Jose To Santa Rosa
San Ramon, Danville, Pleasanton, Cupertino
and even Sacramento

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    Free art & interior design consultation San Jose To Santa Rosa San Ramon, Danville, Pleasanton, Cupertino and even Sacramento

    HomeGoods

    HomeGoods

    2.3(128 reviews)
    5.4 mi
    $$

    I came here to browse. It was quite crowded on a Saturday around 1pm. Some clearance items were a…read morebit messy. But I do see a store associate working on cleaning it up. I didn't have time to wait for the cleaning so I left that aisle. Variety of items. I would come browse when I am in the area.

    This place is more like HomeBads. I love Homegoods/TJ…read moreMaxx/Marshalls and even have a TJX credit card, but my experience at this HomeGoods has been consistently negative and has made me not want to shop anywhere related to this company. The main issue with this HomeGoods is its horrendous lack of customer service. I myself work in retail, so I understand it can get overwhelming and customers can be frustrating at times. Even in my worst moments, however, I have not treated anyone as rudely as the staff (especially management) here treated me (and other customers, based on other reviews). I purchased a Staub baking pan here recently. When I put it in the oven for the first time to cook dinner the other night, I heard a bang after about 20 minutes and found that the baking pan had broken completely in half inside the oven! It caused a mess in my oven and the jagged edges of the baking pan were difficult to avoid as I attempted to remove it. I double-checked the packaging, and it claimed that it can handle up to 572 degrees F (I was baking at 350). So, I considered the product must have been defective or damaged at the time of purchase. Clearly it was not worth the money I paid for it. I put it in a bag and brought it to the store to show them what had happened to get a refund or exchange or something. The manager (Christine or something that started with a C) came over and immediately addressed me with disgust at having to see the pan. Obviously it isn't ideal to see a dirty pan, but I hadn't cleaned it due to the jagged edges that were exposed by its total fracture in my oven, and mostly I just wanted to show them that it had indeed broken. I don't know what they require for a refund so I figured I'd just bring it. Having the pan in that state wasn't ideal or appealing to me either but unfortunately the product they sold had not worked as advertised. She began saying she can't return it because it is a health code violation and it isn't in "sellable condition." Girl...no one is asking you to eat off of it or resell it. It split in half. As a defective item, it wasn't even in sellable condition when I bought it - I just didn't know it yet! Then she told us that they are not responsible for what happens to an item after it leaves the store. However, nothing happened TO it; something happened BECAUSE of it not being a good product! Additionally, the fact you have a return policy at all indicates you are, indeed, somewhat responsible for your products after they leave the store. If a customer bought a sweater and later found it had a hole in it, they'd accept it as a return even though it isn't in sellable condition; how is this different? She was looking at us with disgust and suspicion as if we're somehow scamming them by returning a defective product purchased genuinely less than a week ago. We literally had to ask her if she wanted us to clean it then bring it back (still broken?) in order to process the return, at which point she said they'd make an exception and give store credit. Fabulous, thank you! I don't expect anyone to drop to their knees or beg forgiveness, and I get that I'm just one customer out of many, but I was pretty shocked at the attitude and lack of humanity provided by this manager. Not for a moment did she seem curious about what happened, apologetic for her store selling a defective product that could have injured someone by cracking in a hot oven, or at all capable of reasonable human interaction. I know Staub is just a brand they sell, and they didn't make the pan, but they still sold it. Maybe it got damaged in transport or cracked somewhere along the line, or maybe it was sent to them defective, but she only seemed to think that we were disgusting for even bringing it in and asking for a refund of a $30 product. As a customer I have never felt so judged and almost detested! I cannot emphasize enough the nasty attitude with which she addressed us and her total resistance to anything constructive or polite in the most basic way. Again, in my darkest hours as a retail worker (and I have had plenty ) I have never looked at or spoken to a customer (even the most ridiculous ones, which I didn't believe I was being) in that way. I'm grateful we got the refund but the process was so absurdly dehumanizing considering the fact I was majorly inconvenienced by this defective pan and the fact that it seems totally reasonable to return a product that did not function as advertised. This has made me reconsider having a TJX card and shopping at these stores; and I will definitely never return to this HomeGoods. If you made it this far and get anything out of this review it is that you should save yourself by never crossing the threshold of this Dublin HomeGoods unless you enjoy horrible experiences. If you do, I wish you luck!

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    HomeGoods
    HomeGoods - Exterior

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    Pottery Barn - homedecor - Updated June 2026

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