One more great experience with William and Precision Appliance & Air Conditioning, so one more updated review! The stove in the duplex we rent started smoking over Memorial Day weekend. I admit I was in a bit of a panic and texted William, and even though it was Saturday evening, he answered me, assured me the issue didn't seem dire after unplugging the stove and scheduled a visit for the following Wednesday. He met my husband at our duplex when he said he would, and come to find out, rodents had made a nest in the stove (I don't think it had been used in a bit). I'll spare you the disgusting details, but suffice it to say, William identified the issue, made sure everything was safe as much as possible, gave us info on what we could do next and did not try to upsell us. He gave it to us straight. This is why we'll continue to use his services. read more

I highly recommend Precision Appliance! I called to schedule an appointment and they provided me one within 2 days from my initial call (they also have online scheduling available on their website). They provided me with a 4-hour window of when they would arrive, and called ahead of arrival. I have a 12 year old front load washer that had error codes which I provided to them on the initial appointment set-up call. The drum was spinning and the machine was draining, but not truly washing the clothes and spinning all of the water out of them. William arrived within the scheduled window of time, immediately began testing the washer, and within a few minutes he had diagnosed the problem with my machine, the motor needed replacing. I could actually hear the motor and it sounded very poorly when it was running. Also, the interface needed replacing as well. William provided me with the cost of the motor replacement, and alone it would be over $500.00. He advised me that it was not worth repairing and I would be better off purchasing a new washing machine. William explained many different options to me, and was very helpful. He even provided me with detailed advice regarding new washing machines to purchase and where! He also looked at an old dryer I had not used in over a year and diagnosed what I thought was the heating element gone bad. Quoted me a price on repairing it as well. For the cost of a service call I was provided with kind, knowledgeable, and courteous assistance! Definitely HIGHLY RECOMMEND PRECISION APPLIANCE!! read more

It is so nice to have great service and Precision Appliance delivers. I had an issue with my dishwasher and despite my best efforts, I could not resolve it myself... So I found Precision's website, scheduled a service call for the next day. William King, the owner, arrived on time and made the repair quickly and for the quoted price... I placed their sticker on my dishwasher so if I needed them again I would know who to call... read more

William came out the same day I called to look at my washing machine. The motherboard was out and he replaced it without having to order parts. I appreciate his prompt, professional service. read more

This is my go to appliance repair company. They do a thorough job and are usually available quickly.

No, this is a real person. I have used your service twice. You can call my home phone if you want- 502.8051847. You all wronging charged me the first time and you overcharged for the part. Want to issue a refund please call Me. read more

Had to repair our two-year-old dishwasher (yes, already). William King came early and finished the job quickly. Yes, it was expensive, but appliances are made cheaply these days and life-expectancy is roughly 2-5 years. Blame Kitchen Aid and other appliance companies. William was great. read more

I have 2 washing machines, an old one we never got rid of and a newer one. They were both broken. Precision Appliance came out and had the old one fixed in literally minutes and the new one actually needed to be plugged in to another outlet! It was the outlet that was bad! He was in and out in less than an hour! Amazing! And my kids thank them for clean clothes! read more

If I could give less than one star I would. William King came to my house to install an ice maker, which was told by his company was the problem. Since they didn't have it in their stock, I was told to purchase from the supplier. $148.00. William came to my house installed the ice maker and I was told I would have ice in 24 hr. No ice. Called him back he claimed he was to install the ice maker,$165.50. He didn't run diagnostics or fix the problem but offered to fix for an additional fee a week later( vacation). When you call a repair man to fix a problem, you would tend to think he would fix the problem and make every effort to ascertain the proper repair. William shared with me that he has many rental units. I will make sure not to rent from him or recommend his service to anyone else. New business owners need to have satisfied customers. STILL NO ICE, read more

I'm always terrified to call a repairman... But I was blown away by the professionalism and the incredible timely manner in which he showed up and completed the job on my sick refrigerator. I was afraid it wasn't fixable because it is an old fridge. But he had it up and running normal in no time. I am so glad to know I have an honest, dependable repairman to call in the future. Thanks again for saving my refrigerator read more

Very professional and efficient. I called concerning our washer and dryer. Someone came to our house the next day . He fixed our appliances quickly and thoroughly. I will call them first , the next time I need anything fixed . Recommended ! read more

Called William to repair our refrigerator on Friday - he arrived on time, was neat/tidy in his work, and charged reasonable rates. We had to call him again this morning for an emergency fix to our leaking dishwasher. Again-very pleased with the prompt service we received. Highly recommended! read more

Mr King is honest and highly competent. We rely on his expertise to not only maintain our appliances, but also to give us an assessment of that point when replacement is more cost effective than repair. read more

Highly recommend William King and Precision Appliance Service. I needed an interior part for my refrigerator and a handle for my dryer. The parts department told William yesterday the handle was on back order. He called them again before he came out to repair my refrigerator and they checked and found the handle I needed. One trip. Two items repaired. Pricing was very fair. William worked very quickly and was very friendly and polite. Very pleased and would certainly recommend for quick, fair and fantastic service. read more

William is a true professional. He came out to work on the dryer and dishwasher. Tidy, efficient, on-time, and knowledgeable. Flexible scheduling. Great job! read more

Called this morning to get service on my refrigerator after realizing yesterday that things on the refrigerator side weren't very cold. though the freezer side seemed fine. Given it was a GE unit, I at first went to the GE Appliance Repair website, but their first window was TWO DAYS away. Logged on to Yelp, and Precision was the first to pop up. William was at my home within 2 hours and the repair took less than 45 minutes. Though I'm $392 poorer, I'm happy that I at least don't need to go shopping for an entirely new unit. I'm glad William also suggested that I add a surge protector, explaining that if I get surges (which I do, thanks to an unexplained LG&E issue), that without one it could fry my unit's mother board and that would be the end of that. Thanks, William for the timely repair and potentially cost-saving recommendation! read more

My fridge went from functioning to warm overnight. I had 2 repairmen who gave different opinions but the final recommendation was to buy a new fridge. Before I could do that, Precision Appliance called to follow-up on an initial call from a few days prior. They offered a totally different solution that worked amazingly well and got my fridge working back to normal!, even if possibly only temporarily. And then they repaired my dishwasher for no charge! They really went above and beyond, and I would definitely recommend Precision Appliance to anyone in need of their services. read more

I called on a Friday afternoon just before leaving work at 4:00 to try and see if I could get someone out to fix my thumping dryer. I wasn't even sure of the make of the dryer let alone the model, just that it was thumping and I needed it fixed as soon as possible! I was told I could have someone out between 9 & 11 Saturday morning. At 8:45 William called and confirmed my address and said he'd be there in 30 minutes. He pulled in at 9:10 and got straight to work. He asked questions, actually listened to the answers, and discovered the problem in no time. He showed me what was causing the issues, told me what the cost would be, and had the parts in stock and on board his vehicle. He was done with the repair and on to his next before 9:35 this Saturday morning. I cannot emphasize how polite, funny, courteous, professional, and focused William was. I would not consider calling anybody else. Ever. read more

I called this company to look at my dryer. He called when he said he would. He showed up when he said he would. He was honest about the cost of fixing my dryer compared to getting a new one. He even showed me how to install the dryer cord so I won't be charged extra for that when I get a new one. I highly recommend this business! read more

Called at 8 am and was able to get a same day appointment. William was at my house by 9:45 for a dryer repair. Repair was quick and everything was explained thoroughly. Will definitely be using them again and recommending to others. read more

i dealt with unprofessionalism with this company. got through once and explained my issue. mycall was denied every time after. service call fee was really high. the company I went with was nearly half the price. read more

They were very quick to respond to our need for service. They were informative and offered explanations for what they needed to do and why. I highly recommend them. read more

The owner, William, was in on time and done within an hour and a half. He explained everything he did to the frig and showed me parts as he was discussing them. He provided wonderful service and I know next time I need appliance repair, I will be calling him again. read more

Total ripoff do not use this company. Had them come out to fix leak in dishwasher. They did not do. Gave estimate for new motor instead and when said no they did not put the dishwasher back together. DO NOT USE. read more