My mom was having major issues with her garage door -- loud grinding noises, stopping mid-operation, and becoming unreliable enough that she was honestly scared to use it. Another company came out previously and immediately pushed her toward replacing the entire door, quoting a minimum of $3,500 for what, frankly, would have been a pretty underwhelming aluminum door that wouldn't have suited her Bellevue home at all. More importantly, I wasn't convinced the door itself was the issue. The existing door is a beautiful custom solid wood door from 1997 that still looked completely fine to me. The noises sounded mechanical -- bearings, springs, wheels, motor -- not like the physical door was failing. A few months later, I finally had time to call around to several highly reviewed local garage door companies. My priorities were: * free consultation * transparent pricing * quick scheduling * and someone who could realistically tell us whether this thing actually needed replacing Out of the four companies I called, Precision Garage Door Service Seattle stood out immediately. They were the most professional on the phone, had the best availability (next-day appointment), offered a free consultation, and their service pricing was the most reasonable. On Saturday 5/16, Jesse came out to inspect the door. Just as promised, the consult was free, and within about 30 minutes he confirmed exactly what I suspected: the door itself was NOT the problem. The real issue was the aging mechanical system and motor. Our motor was over 20 years old, barely strong enough for the roughly 300 lb wood door, and ALL of the moving components were worn out. What I appreciated most was that Jesse gave us OPTIONS instead of pressure. He explained we could: 1. Replace the entire door at whatever quality level we wanted -- He was honest that a comparable custom wood door would likely be extremely expensive; but it would come complete with completely new mechanical parts that would solve the issue... OR 2. Keep the existing door and completely overhaul the mechanics -- springs, bearings, rollers, center track, and opener. We chose option #2, and I'm very glad we did. The original quote for that was around $5,100, but Jesse worked with me on pricing and negotiated fairly. We ultimately landed around $3,500 for a full mechanical overhaul plus a brand-new motor system. I felt good recommending that path to my mom because it preserved the original door we love while making everything function safely and smoothly again. Now the door works like new -- no grinding, no scary noises, no jerking or stopping. The upgraded opener is also a huge improvement: * properly rated for the weight of the door * battery backup (a big deal since their power goes out frequently) * smartphone/app compatibility for remote open/close access Overall, Jesse was honest, patient, knowledgeable, and transparent throughout the entire process. As someone who is very cautious about contractors and pretty good at spotting when I'm being upsold, I genuinely felt like he approached this the right way. He spent a lot of time walking me through the options, answering questions, and helping us make the best long-term decision instead of just pushing the most expensive one. The entire job was completed in about 3 hours, and we are extremely happy with the results. We'll absolutely recommend Precision Garage Door Service going forward. read more

Unbelievably fantastic company, service, and product. My general contractor has estimated how much it would cost for the two garage doors we wanted. When the budget got tight, we looked around for various solutions and took on finding the right vendor for our garage doors. My wife has some special needs, so we really hoped we could get well insulated garage doors, with fogged privacy glass, side-garage-door openers (SO much cooler than regular chain openers - they really make the garage feel bigger and cleaner)... but with all those things, we figured we wouldn't be able to cut costs much... but we set the bar high with everything we wanted, and started shopping around. Precision Garage Door had wonderful people at every level. They answer the phone, they send you text messages with pictures of the people who will work with you, and they're totally professional at every level while somehow also being friendly and personable. Wes was the one who did the initial assessment. He found the EXACT color we needed (even gave me two samples to compare against our front door), and then walked me through all the insulation details, differences between opener types, window types, etc. All the details. He knew it all. Such clear understanding and knowledge made me feel confident that at least WES know what was going on (but sometimes, the field technicians have room to be desired...), and so he gave me an estimate. It was less than HALF what my general contractor had budgeted, and it was for literally EVERYTHING we wanted. They then made a 0% financing (for first 12 months) available to me (which I was quickly approved for), and then did the initial part of the split payment (about 60% of the total, so they can order the doors/materials). They then worked with me to find the perfect time for installation. They were actually ready to install BEFORE my GC was... and they also caught a framing flaw in the garage my GC missed. Today, they installed the garage doors, and they're absolutely gorgeous! What's really encouraging - not only was Wes super great, but Jordan A. was our technician who did the installation, and it was just perfect. He was communicative, and even though we didn't have power on site, they still made it work (while working through some serious wind chill). Every step of the process has been amazing. The quality of the doors and the openers is top notch (not to mention they just look so darn good!). The people are knowledgeable, skilled, and friendly (but not 'fake' ask how your cat is 'friendly'). I honestly couldn't be more impressed or more satisfied. They saved me money while giving me everything I wanted and doing so in a clean, organized, efficient way with strong communication. I literally can't imagine anything better. Five stars. 10 out of 10. Just the best. THANK YOU, PRECISION GARAGE DOORS! read more

I have been very impressed with Precision. We ordered an opener install and garage door overhaul. The parts they use are high quality and sufficient to allow them to offer an incredible warranty. They stand behind their products and their service. The operator and online chat assistance is excellent and they are timely. Ben Bahr has been stellar in installation and servicing of our garage door system. There was a problem with the battery backup in our opener and he was able to come out the next day to have the battery replaced. He also goes the extra mile in adjustment and tuning to make sure the door is operating perfectly. He is very knowledgable and customer-service oriented. Subsequently we had the opener throw an error code and despite us calling Precision late in the evening (730pm) there was an operator who was able to schedule an urgent visit for us (next day or close to) with the same technician who has been working on our door system (Ben Bahr). Ben even called us after we made the appt with the Precision call center to find out more info and offered some advice in the interim until he was able to come out to investigate the error code. He also offered to come by after business hours on his way home if it worked for our schedule. Overall we have been extremely impressed and would recommend anyone to use Precision Door Service in the future if you need garage door work. read more

My garage spring broke, and the company scheduled me for an evening appointment. When the original technician couldn't make it, Joern, the manager, personally came out with Brandon to make sure the job was completed that same day -- which already showed how dedicated they are. Their quote was very reasonable, much lower than other well-known competitors. I had mentioned that my garage door opener might need an upgrade later, but during testing the new spring's pressure, the opener's chain broke completely. Instead of taking the quick route, Joern and Brandon went above and beyond -- they replaced not just the chain but the entire opener, ensuring everything was safe, balanced, and working perfectly. They didn't have to do that, but they genuinely cared about getting everything right. When I came home, the garage door ran smoother and quieter than ever, with a brand-new opener installed. I'm so grateful for Joern and Brandon's professionalism, integrity, and kindness. Highly recommend this company -- they truly stand behind their work and care about their customers! They will be my go to recommendation for friends and neighbors when it comes to garage door related things. read more

When your garage door spring blows up... it's a sound you won't soon forget. I actually called what I thought was a different garage door company, when I got Precision. I'm so glad I did because they scheduled an appointment within 2 hours, and on time, Nathan showed up. He took a look and gave me three no-nonsense options. Each option was tailored to how much I wanted to get done today: 1) Just fix what's broke 2) Add some creature comforts (I.E. quieter rollers and bearings) 3) Full upgrade. He presented the break down and cost of each and completely left the decision up to me. No matter what I chose, he was going to make me happy. And that's exactly what he did. As I'm going for a full garage upgrade later, the "Just fix what's broke" option was best for me at this point. He gave me the option of observing or going about the rest of my hour, assuring me that all would be well when he finished. I opted to watch as I was interested in seeing his process. The work was amazing! My door works again and is actually quieter because of the new springs. Highly recommend Precision for your garage door needs! read more

We have been using their service for a few years, they charge us about $375 for inspection, this year they said; they came, looked at the door, because doors need little repair to be up to code, so they put sticker, didn't inspect, touch or did any kind of work so ever! then they send us an invoice of over $1100 !! They said " they said 2 technicians!! ( even job doesn't requires 2 people) also their rate went way up!!! Tried to called them many times to solve issue, fix, inspect the door, recontinue doing business with them but they never respect or care for long term customer, they might be good in the past or management has been changed or new employees but customer service is very bad, a guy his name James was nice but never return call. a lady her name Tracy! not really nice & she wants to fight over the phone, she should work in Jail not as a customer service, to answer the phone! we're done with them, looking better company, really disappointed, they don't care, want money only they didn't do any work & not willing to work out with us read more

I began having opening issues with our garage door and after a week of coddling it I called our usual Door Company. They weren't able to come out for two days as well as not having parts for my 30+ year-old door. On a whim I called Precision who, after explaining in plain English their service call policies, sent a gentleman with 30 years experience installing doors to look at the issue. He was there less than 2 hours from my pohone call time the same day as I called. This knowlegeable individual offered three possible fixes for my issue, reset the force sensor, replace the controls or purchase a new system. Since mine was more than 30 years old and pretty cranky, I opted for a new system (very reasonalbly priced). To my surprise and delight he had one on his truck. took him less than 1 hour to completely replace the units and controls. I have crossed his competition in Cleveland off my list of trades people and Precision is now our go to for garage door issues. read more

Carlou Dalir came on the right time on our scheduled day of service. One of our garage door's cables had came off the pulley. Carlou did an excellent job of diagnosing the problem and explaining what was needed to get it fixed to us. He also gave us the quote for the service and asked us before proceeding with the work. After he fixed one of the doors, he also looked at the other door that wasn't working properly and he was able to tell quickly that backup battery was the issue and after we connected the motor to the electrical socket (which was not connected earlier), it started working fine. Carlou also gave us few good tips on how to save the life of the backup battery and educated us with some garage doors tips/knowledge. We really liked his way of working and also the way he explains the problems to the customers. We were totally satisfied with his work. read more

First rate service all the way with very fair pricing. I called on a Saturday evening and asked for a (next day) Sunday appointment. No Problem...no extra cost for weekend work at my home in Bellevue, WA. "Jake" the tech that responded as scheduled on Sunday morning, was very courteous, personable and communicated extremely well. He listened intently to all of our questions and concerns. He explained all available options and costs without any hard-sell approach. Being very mechanically knowledgeable myself, I knew that he was correct in his survey/diagnosis and very skilled. I was impressed with his attention to detail and pride in the job being done correctly. The initial "Service Call Fee" was off-set by the difference in parts and labor costs quoted by other companies with no service call fee. I highly recommend Precision Garage Door Service and "Jake". read more

Excellent company who, because I had been extremely satisfied with them previously, when the spring broke I called them to repair it. I called in the morning and they were there by late afternoon as scheduled. Sergio, the technician, did an inspection of the entire system and noted some additional issues which were not unexpected given its age. He made some recommendations and offered several options for various repairs. No pressure to select one over the other. Once I decided, Sergio set to work and completed the work in a timely manner. Sergio was great, personable and reliable. He explained the issues clearly and worked diligently to complete the job, cleaning up afterwards. The charges may have been a bit higher than other places, but the quality of the job was worth any extra premium. And the customer service is reliable and exceptional. read more

I had lost the door openers for my garage doors year ago, my car has built in buttons to open and close the doors, however I am selling my car and had no other way into the garages. I called Precision and Kevin Rodriguez came out. My openers were probably 25+ years old and my only option was to replace them. The price was more than I was expecting, however I have never been happier with a purchase of this type. I had no idea how noisy my old openers were, how nice the small openers are and all the safely features I now have. Kevin did a fantastic job in explaining my options, making sure my daily needs were covered and that I felt comfortable using my new openers. A HUGE thank you to Kevin and Precision for solving my issues very quickly and smoothly. read more

I was referred to Precision Door Service by my neighbors and I was SO glad they shared the info with me! On 3/9/2020 I had a minor emergency with my garage door and Rebecca helped me via their online chat service. She was efficient and provided excellent customer service before and after my request. She set me up with CHASEN (ask for him!!) to come out after-hours on the same day and get my door fixed. Chasen arrived early, was thorough with his examination of the problem and the costs that may be involved depending on the situation. He was able to have everything done within an hour and I couldn't have been any more thrilled! Thank you to Chasen for representing Precision Door Service so well. I will definitely call you first if I need help again! read more

We were so very happy with Precision's garage door service. They communicated well, came out to inspect our garage doors promptly, and gave us a fair quote. (Renewal by Anderson quoted $9000 more and wanted us to do some of the work!) After our beautiful new garage doors were installed and perfectly matched to the color of my home, installer Jeff noticed a small dent in one door, and asked to come back and take care of it. They wouldn't accept payment until he was finished fixing the small dent. We found this company trustworthy, hard working, reliable and so appreciated them going above and beyond. We likely won't need to replace garage doors for many years ahead, but if we do, we'll ONLY use Precision Garage Door Service! read more

We had garage door that barely retracts anymore and Precision Door came out to give an estimate. We have used them before in the past and price was fair and the work was good. I think it it is a franchise, I am not sure if this is still the same place because this time the company tried to overcharge blaming everything on Covid. Fix the motor $1300!!!!!! Replace the spring (that wasn't broken but weak according to them) $480!!!!! This is a single small door. We told them to take a hike. The big home improvement stores still cost $180 to 300 for a new ooener plus install starting $127. I really dislike when businesses use this misery to line their pockets read more

The "electric eye" that stops the garage door from closing when an object is detected had quit working. I called Precision, and they sent Chris out the following morning, which was fine since it wasn't an emergency. He checked everything out and said he needed to order a part to complete the work. Chris called me the following Monday to say that the part had arrived, and set an appointment to come out Tuesday to fix it. He arrived on time, and finished the job in about an hour, Chris was very pleasant and professional, and explained everything he was doing from start to finish. It works fine now, and I'm happy with the service. read more

I am really impressed with Precision Door Service. Chasen Leone came to our home today and was prompt, gave a excellent diagnoses of the problem, and several options on what we could do, and was able to install a new garage door opener and have us up and running in about an hour. He was courteous, extremely knowledgeable, and a pro with both the mechanical and customer service aspects of his job! This is the 2nd time we have used Precision Garage Door Service and it was an excellent experience both times. I will be using them again in the future as their current business model is easy to get behind. Thanks Precision!! read more

I have used Precision Door Service for many years and have always been very happy with the service I've received. The service technicians and estimators have always been outstanding in terms of their knowledge, integrity, follow-through and professionalism. They never try to sell you services or products that you don't need. My estimator/technician today, Chris, was fantastic. He took the time to explain everything to me clearly so that I could understand, and went above and beyond to find a matching replacement door for me. On top of that, he was very friendly and just an overall nice, good person. Highly recommend them. read more

One of the side cables on our garage door snapped, which made exiting with our cars out or into the garage impossible. This company was able to fix the problem the next morning (on a Saturday, no less...) Nathan, the technician, who came to our rescue was timely, knowledgeable, efficient and communicative. He offered a 10% senior discount and sold us only the parts we needed to get our garage door functioning again at 100%. This was our first experience with Precision Garage Door Service and we won't hesitate to call on this company when needed again for our garage door service needs. read more

My experience with Precision was excellent. Jim Black our installer was very knowledgable and professional. He replaced both torsion springs, rollers and gave the door a good tune up. I had originally just caller to get a spring repaired, but had a few other issues going on that I was not aware of. I spent a little more than I anticipated but the garage door works great and is quieter than when it was first installed. The springs installed are rated for many more operations that the other spring installers equipment. These guys did a great job start to finish. I could not be happier. read more