I've owned Honda civics since 2004 and have always had them serviced here. Happy with the service and free coffee. Though I miss the donuts and popcorn. The new waiting space is amazing, my only gripe is the WiFi isn't great. I brought my laptop to pass the time. Why have an amazing work space when I can't even get work done while I have my car is serviced. I walked the whole floor space checking speeds and was only getting 1 MB download speed on a Friday (not busy, less than 10 customers waiting) Web pages barely load. It's hopefully it's just a setting their network guys have to change. Give us at least 10mb! For reference, most home networks are around 30mbps. Service wise the staff is friendly and helpful, prices for service are usually reasonable (be sure to have google out to verify prices & the urgency of their service suggestions) For example I found their price to replace headlights and oil change reasonable but cabin filter change and windshield wipers a little much (and easily done by the owner but I get it that you're paying for labor). TLDR: I'd recommend getting your Honda serviced here. And if you can't tell, instead of working on my laptop I'm spending my wait time to complain about the WiFi lol. (My Verizon hotspot is also have a tough time in the building) read more

Precision Honda Service Center - Auto Repair Near Me - Downey, California

Came in on Saturday and was able to purchase a new car with ease. I came in looking for a Honda Civic Hatchback and Diego and Paul had it ready to go when I got there. Diego helped take me for a test drive and was extremely knowledgeable about all parts of the vehicle. Any question asked was answered with ease and helped boost my confidence in my decision to purchase. Paul was helpful in explaining the plan of action for payment and obtaining all the necessary information. It was easy to talk to, and he made everything simple to understand. His friendly attitude was refreshing. The value that I got was exactly what I was looking for, and I could not be happier. Hugo helped out with the financing and contract finalization and was helpful in pointing out key parts and explaining anything I didn't understand. It made me confident that I was making a great decision. Thank you, Dennis and team, for being so easy to work and negotiate with. I am in love with my brand-new car and will be telling everyone to go here. I'm so thankful to have this situation be handled by professionals and be back on the road! read more

Came to Parts Dept to buy some parts. THREE people behind the desk. One person in line in front of me. One person was helping a customer and the other two yahoos just twirling their thumbs. 15 - 20 minutes later was never asked for help nor did the line move. Who has time for this sh*t? Norm Reeves Honda it is! Not to mention the SAME windshield wipers were $20 cheaper! read more

I've been getting my Honda serviced here since 2018 before it became Precision Honda , all service advisors have been great. As of recently Anthony Moran has been my designated go-to person.... He explains everything to me, advices me by priority level on what my vehicle needs and does not try to upsell me on services that I don't need... read more

This is the first time I've service my new car here. So fare the waiting area here is nice, there's lots of chairs and seating available. You have areas where you can sit at a table. If you need to charge your phone there's outlets by the tree seating area and also on the stool area. The seating with a table and in front of the TV's are the only place where charging is not available. Their upstairs are solely offices for the Honda team associates. There are also a few downstairs. Compared to Cerritos Honda this place is nicer not too crowded. read more

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JP here, Noe .B, and Mel .C were the duo of the year They simply made car shopping easy and relaxing I couldn't have had a way more smooth experience than I had with other dealers They are, welcoming, accommodating, friendly, and straight to the point. This was a last minute errand I did at the end of the day. Within 4-5 hours I got a new civic to take under my arm. Couldn't be more grateful and pleased with the experience Noe and Mel gave me. I highly recommend to check out Honda World in Downy, CA. read more

Precision Honda Service Center - 2026 Honda Civic Sedan Sport - Auto Repair Near Me - Downey, California

Called with short notice that I needed an oil change and was taken great care of as usual! Carlos Villarreal is always my go to and helps out every time. He's very straightforward, professional and thorough with explaining the work done to my truck. Thank you Carlos! read more

Precision Honda Service Center - LA Honda World Trophies - Auto Repair Near Me - Downey, California

Updated review 9/2025: kinda sneaky to keep all the original reviews after changing owners/name. I've been here two times since they opened the new building and changed their name and honestly I'm not impressed at all. Service has always taken forever, even back when they were Honda world, but now it's a step above. 3 hours just to not even complete the work and tell me they need to order a part? Then the advisor gives me his number and tells me to text him when I'm ready to return, only for him to never respond to my messages day later. Then you make an appointment, get there on time, and they make you wait 30 minutes in line before an advisor even takes care of you. They have no respect for your time at all here, they act like they're doing you a favor when they charge you like crazy for everything. Very disappointed! (Ps my original review from 8 years ago is below so you can see the difference) read more

Went in for an oil change last month, and Carlos Villarreal was an excellent servicer and a very patient employee. He was super helpful and the services were done quickly and efficiently. read more

Salespeople, Najma was outstanding from the time I walked in the door. She was so helpful and attentive. Highly recommend. Michael Lopez the floor manager was also very attentive and asked what my goal was he made sure to meet my goal. The whole experience was amazing. Highly recommend!! read more

Had an appointment for simple recall and oil change. Of course I was upselled two things that cost 300$ each. Fuel injector fluid change 3-4 times within the span of 1-2 years is ridiculous. I did it to avoid them saying this is the issue for anything in the future, but after researching, they definitely BS. Also, had a diagnostic for air conditioners blowing hot air out ac. They found 2 leaks and tried to charge almost 5k. Do not go here to do any major changes. Buy the parts online and get it done somewhere else, there are good spots and mechanics all around. Only get normal services if needed, especially if covered by warranty. They will always push on upselling something, get what you're there for and bounce. People are tight on money, stop with the dishonest sales tactics. read more

Great Customer Service when i switched to Precision Honda in Downey its always been a breeze Thanks to Carlos Villareal. He always go above and beyond to assist me with everything that's needed. He always answer all my questions and make sure I'm comfortable. I really appreciate his communication and making sure I understand everything. I want to Thank Carlos Villareal for all he does at Precision. read more

I had an appointment today at 8:30 AM for a simple oil change. When I dropped off my car, they took pictures of the car and the battery, which was clearly in good condition (green). Fast forward to 11:30 AM -- after waiting three hours for an oil change -- I'm suddenly told that my car needs to be jump-started because the battery is supposedly bad and needs to be replaced for $304. Very suspicious, considering my battery was perfectly fine before they took it in. Ernesto (the customer service rep) was quick to push the charge on me, which didn't sit right. On my way home, I called my husband, and he told me to go back and speak with Daniel, the service manager. After explaining what happened, Daniel suddenly dropped the price to $20 for the battery -- which makes it seem like they knew exactly what they were doing and just got caught. I even have pictures showing my battery was green before service and red afterward to prove how questionable this situation was. I've been coming to this Honda location for every service, but after this experience, I've lost all trust. The way this situation was handled felt unethical and dishonest. Not only that, but the time it takes for a basic oil change here is ridiculous. I do not recommend this service center to anyone. read more

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This is the most ridiculous service ever! Waiting now 2 hours 15 minutes to get car checked in. Appointment was at 9:15am it's now 11:25am and still in line. Called and the excuse is it's a new side. Doesn't matter get your things together and don't let people wait for two hours sitting in a car. It's not customers fault. Customer service should always be a priority. Won't EVER be back here!!!! read more

Great service and communication by James. He gave me feedback on my vehicle even on his days off. I appreciate his help! Would ask for him for any service needs read more

Bought my car here and was treated amazing but service!!!! DO NOT GET YOUR CAR SERVICED HERE!! Made an appointment 7:30 am got here at 7:35 am for an oil change and a tire rotation, something that should not take more than 45 minute to an hour. It is now 12:10pm and I still have not received my car.!!!Tried Calling Ivan the serving advisor and nothing. The car was guaranteed by 11 am - 4 hour window seriously!!! This place is ridiculous next time I'm going to Cerritos Honda from now on read more

update: they took my car for the day after they messed up the first service, just to magically find $1500 of shit to charge me with. im so fucken done with this location. live 10 miles away, oh sorry we cant drive you back because we cant exceed 10 miles. like wtf are you talking about? everything and every moment has been a piss poor experience just to charge an exceeding amount for not even subpar service. $200 for windshield wipers??? just the wipers, the piece of rubber you can attach yourself. at this point i'm convince the fucked up my car during the service just to charge me and now i'm just force to deal with it because i do not trust this company or location anymore. read more

Rude. Had an appointment for Saturday morning. Service advisor came out Tony, asked if I'd been there before I said no I usually bring to where I purchased my car, LB Honda. I'm use to being treated with kindness and respect mind you. The advisor looked and saw I still had 50% oil life and said it was unnecessary, I said well my Honda Advantage care is expiring in a week and I'm driving to Vegas this week. The guy asked me to follow him inside so I did. He took some info down and began to "look my car" up in the system. He then said I didn't have the Honda Advantage care and I must've purchased it 3rd party. He said I could call lb Honda and ask them about it. I came home and looked up my contract, and I do have the Honda Advantage. I believe that he just wanted to make money off of me. I'll never take my car here again. read more

Been bringing my car in to their service department for a few years now. Everyone is super friendly and attentive. The new building is truly one of a kind. Highly recommended them! read more

Extremely reliable service. Scheduled same day service at 6am , dropped car off at 1:30pm and was available by 5pm, Anthony was incredibly helpful and kind, Do not hesitate to come for honest inspections. read more

I went to the dealership just to get my car's oil changed, and when they gave it back to me, I drove about 3 miles and started hearing a noise in my car. The noise got worse and worse until I couldn't drive it anymore. Today I'm trying to talk to the service department, but the receptionist keeps sending me to voicemail. The service is terrible. The Honda dealership damaged my car. I do not recommend this dealership. read more

The service and communication... I had an appointment for a recall early in the morning ... they even send me a text to remind me a day before ... so that was great . But then showing up to my appointment, the service was really off , and they were just asking me why was I there , if I have an appointment u guys should already have a file of why I'm there and that I have an appointment. At least the Honda in downtown LA does have that organization . ..... but any ways they tell me that they don't have the parts for that recall , so they couldnt do anything ... They didn't offer to reschedule , they need to inform customers with appointments their cancellation appointment... just the way they remind u to Go to ur appointment. It was just bad .... It was a drive for me to go to their service for nothing .. never again . read more

First time coming to this Honda world , had to come for a fuel pump recall on my 18 si , I have to say these guys are super cool , no bs , no attitude, nothing like I'm better than you , nothing but good vibes, I got helped by Anthony Garcia , and to be honest I have a feeling when I need something I'm going to be coming here from now on, had 4 years of nothing but bad experiences at Cerritos Honda , , thanks again Anthony , read more

Precision Honda Service Center - Auto Repair Near Me - Downey, California

My interaction was at the service center. I made an appointment for routine maintenance for my 2025 CRV once it reached 5k miles. First of all, I didn't expect the wait time to be 2 hours! Even with an appointment! Secondly, the service representative who's name I didn't quite get because his introduction was underwhelming, did not give me a good impression when he said, you didn't get this car with us, right? And that my car didn't need maintenance since the oil life was at 60%. The combination of the wait time and the fact that he pointed out the oil life prompted me to leave without the maintenance. I was left uneasy because isn't maintaining a car more than oil change? what about tire rotation? what about check the air filter? What about inspection so that it continues to run smoothly? I started to wish Honda World across the street never closed which is where I got the car with a maintenance package. Also, my previous leased vehicle dealership (Mazda)performed inspection every 5K miles which just felt right and got what I paid for. It's Shinny new place from the outside but didn't get the service I hoped for so much for being "precision" Honda. Maybe others have better luck at the service center or another might give it another try..... read more

Staff is friendly. Much quicker than Cerritos, but still a little slow at times. Don't send coupons very much The work has been fine over the years, but earlier this year my wife's AC wasn't working and they said the entire system needed to be replaced and it would be $2,600. I asked if we were still talking about the AC and not the transmission or something because that seems extremely high. I ended up just paying for the diagnostic service and took it to a small shop in Bellflower and they fixed it for $300. It has has been 4 months and the AC is still working fine. read more

Very disappointed but only have myself to blame for not paying attention. **READ THE iPad and charges before work is done** Nothing is printed out and since he said just to sign I did so. Never trust anyone working at a car dealership. I've been coming to LA Honda world for years and I've paid knowing that some of it was BS, but they always do a great job. Love the new facility, but the new system is shady af. It's my fault for trusting and not asking questions. Took my car in for an oil change today then the employee went over what was being done mentioned the "tire rotation inspection". I like an idiot thght it came as something that was included with the oil change because the oil change ain't cheap. At least with the old setup you had paper and could see the breakdown. I should've known better but I've never had an issue with them being this shady. It wasn't until after I paid he told me to check the app for the invoice. I will not be returning and I will be reaching out to the BBB. read more

If I could give -5 stars, I would. I'm only giving them one star because I have no choice. I had the worst experience ever. I booked an appointment for a Saturday for an oil change and to address some concerns I had with my car. I ended up leaving my car with them all day that Saturday. At first, I was told that my car warranty had expired months before I even purchased the car, which made no sense. When I returned to pick up my car, I was told they couldn't find anything wrong--despite having my car the entire day. I was then advised that the tech could take a better look until Monday, so I decided to leave my car there. On Monday, when I was called to pick up my car, they told me again that nothing was wrong and that they wouldn't submit any report to get it fixed. I explained all the concerns I had and showed them pictures and videos of the issues I'm experiencing, but they still said they wouldn't submit a ticket unless they found the issue or something "bad" happened. When I went to pick up my car that Monday, I noticed the oil change wasn't even done. I was extremely upset because that was the entire reason I booked the appointment for Saturday in the first place. They also said they no longer offer Lyft rides due to "system changes"--blah blah--no more than 6 miles, etc. I ended up leaving my car until Tuesday just to get the oil change, making it four days without a car, and they didn't even compensate me with a Lyft ride home for their mistake. I also could NEVER get in touch with the first person who helped me because the new system is terrible. The phone number he gave me for updates didn't work, and when I called the main office, they would transfer me to my advisor, but the call dropped every single time. So annoying. The last person who helped me did the best he could, and I was finally able to communicate with someone. But the first person not only gave me wrong information about my warranty, he also left me hanging, telling me they would check for me--yet I never got an answer. Honestly, I was looking forward to upgrading to a new car this December because of the issues I've been having and how uncomfortable I feel with my current car. I've been a loyal Honda customer since 2017 and have purchased three cars because I like to upgrade every 2-3 years. But after all this, I am 100000% done with Honda dealership. I would NOT recommend Honda to my friends, family, or anyone. Honda, you have lost me as a loyal customer. Once I'm done paying off the car I have now, which thankfully is very soon --no more deals, no more business forever. read more

Kevin and Rodrigo were extremely helpful. You're not only showing me how to put my lower seat back but also educating me on some of the features of my ninth generation Honda Accord. They were very friendly very fast and I would highly recommend the service center here. read more

Precision Honda Service Center - Auto Repair Near Me - Downey, California

Wow! The team at Honda World is really skilled and knowledgeable! My car of 10 years had been giving me issues for quite some time and I knew it was time to go shopping for a new vehicle which can always be quite intimidating, especially when it's your first time buying from a dealer. Let me just start by saying that immediately after I arrived I was kindly greeted by a young lady who offered my family and I free tacos and beverages before we even said a word! Previously I had gone to another dealer and walked around for what seemed like 30 minutes and not once were we greeted. So off the bat I was already impressed with this team! My family and I thus began our search for our new family car and Angel D.L.C. was just so helpful and knowledgeable on what cars had what features and where exactly to find them. I had seen a few models that caught my attention but none that said, "that's me". Until I further explained to him what my dream car looked like. He was so quick to say, " I know exactly what you're looking for and we have one on the lot, I'll take you to see it!". Angel was patient beyond belief and as a first time buyer this made me feel at ease. He promptly then took us to the Honda he thought fell within my description and my god. He was DEAD ON, because the car he showed me was 100% the car of my dreams! Absolutely all the features I had mentioned were included and more!!! I was exhilarated! Needless to say I was ready to wrap up and go home. Then came the paperwork...Angel got us a number that worked for us and while we were crunching numbers my family was attended by all the lovely team with refreshments, snacks, and a comfortable warm place to sit. Simply a superb experience! Later we were transferred to the main man Mel C. who helped us close the deal but amid doing so went ABOVE and BEYOND to inform us on every single detail that if I had to take a test on all the jargon we learned that evening I'd pass with flying colors!!! Mel, Angel, and Armando thank you all SO MUCH for such a wonderful experience as a first time car buyer. It was a pleasure doing business with everyone at Honda world and when I need a new car again i will definitely be coming back. I might even come back for the burgers they were gonna grill this weekend! Haha! Thank you again from the bottom of my heart. P.S. I hope this reads well I did it quickly while on break! read more

Grateful, blessed-! Thank you Manager Guillermo HERNANDEZ-! You gave me a complete peace of mind! At 7:45 AM Monday my car wENT WILDLY NUTS- Dash board- system blinking-I It read contact dealership - !!! I needed to get to the office, promptly. Everything shut off This is the scariest feeling for a woman. I freaked and was so blessed of not being on the freeway. It read contact your delership! I kept trying to re-start my car, it would go off and on its own-the dashboard kept flicking. I-was so afraid-. I text Guillermo- called him instantly Guillermo was away yet he returned my call- so quickly! This was the most reassuring moment ever. To hear the Honda Service Center Delership ready and in seconds and know my car- ! It's the safest feeling ever. He provided me the honda care number in seconds. This is when I knew I made the best investment ever. Guillermo- Re- Directed Confidently to have my car towed- To my Honda World Service Center Team. He immediately Stated We will run the diagnostic- it sounds like the battery! I instantly felt more reassured and calm. The Honda care tow service took gentle care of my car & safely hitched it and lifted my car and expedited my service call. The Tow guy was so polite, knowledgeable, asked me how I was feeling, he kept asking me are you okay. I wasn't. He reassured me and he wouldn't take my car until he seen I was ready to let him leave w my car. He was so nice. I told him I was so scared. He really trued to ca me down. Guillermo and his team ran my service diagnostic-! Replaced my battery- washed my car-!sent my uber for me. Guillermo had me out the door in 4 minutes. Thank you Guillermo for the peace of mind, trouble shooting, effective and time full communication . Iam so grateful Thank you for finding solutions for My Honda Accord HYBRID GUILLERMO HERNANDEZ GIVES HONDA A GOLDEN NAME! GUILLERMO UP KEEP'S HONDA'S LOYALTY PRESTIGE TO US LOYAL HONDA CLIENTS. HONDA CHOOSE WISELY WITH GUILLERMO, I THANK YOU! PRICELESS FIVE STARS TO GUILLERMO AND Honda WORLD Service CENTER GRACIAS read more

I think after many years of coming to this service dept I'm done. Today drop off vehicle for service with Carlos Villareal and I been trying to reach him for 3 hours with no response. I spoke to others in same dept but they can't help. I know we are all busy but come on 3 hours with no call back that's ridiculous. read more

I waited about an hour and a half for an oil change and they were supposed to wash my car so when my car was ready, I got into my car and it was not washed so I was disappointed! read more

The service dept. Every time i pull up and get of my car..the logical thing would be for 1 of them to come out and ask what ur there for...but instead they wait for u to get out of car walk inside office...and again...NO HELP!!! they sit there looking at there phones or talking among themselves and when u do ask for assistance..they give you attitude. And i just thought to myself...to bad...i was thinking of purchasing another honda. Those poor sells people there. Ill be going to Ocean honda in whittier....way nicer service dept there. read more

My service light came on so I booked an appointment to get my maintenance done. My tpm light came on as well. At the time I did not know what that meant, so once I show up to my appointment. My service advisor Carlos Villarreal introduced himself. I asked him on what that light meant, and he explained to me on how it worked and on how I can reset it myself. I had so many questions on how I can change the settings on my car and Carlos explained everything thoroughly. He gave me a promised time on when my vehicle would be done and boom! A man of his word. He also set up a shuttle ride for me to take me back to work. Everything went so smoothly. I will definitely work with Carlos Villarreal again and recommend him to my friends and family!! read more

they scratch my car didn't do anything about it the advisor was Ian Gutierrez this place sucks Honda supposed to care for you but instead they fuck up your cars tbh read more

I've been a customer of this dealership and service center for 8 years. In those 8 years I've had 3 service writers. Two have moved on to other service centers. My current service writer is Guillermo Hernandez. This is the guy you want to ask for. I get appointments when I need them and I'm always treated like a VIP upon arrival at the service center. If you ask for Guillermo he will honestly guide you through the process. Never any pressure or unnecessary repairs. Thank you Guillermo. read more

A service disaster. I scheduled an appointment on Wednesday to come in at 10:30 AM on Thursday (05/12) for my friends 2017 Honda Pilot who had a national recall on her vehicle for the hood latch striker. Me and my friends dad arrived at the dealership around 10:19 AM and dropped off the vehicle to service advisor Elizabeth Espejo and when I asked her how long it would take, she told me it would take 2-3 hours to perform the maintenance. On the recall letter, it said the maintenance would only take 45 minutes and an hour at the most if the hood needed to be replaced. So, I asked Elizabeth about the time frame and she told me that the letter was not accurate. So, I let her know that we would wait in the lobby. An hour and a half passed and my friends dad went outside to see if the vehicle was being serviced and he saw that the vehicle was just parked all the way back in the lot. So, when I went outside to check, Elizabeth came out and asked if she could help me with something and told me I couldn't be in that area because a lot of cars go in and out. Clearly, she did not want me to see that my friends vehicle was just parked for over an hour and a half past our appointment time. I asked Elizabeth to speak with a manager and she guided me into Daniel Gonzalez's office and rather than being apologetic or sympathetic about the situation he pointed to the service document and said the promised time is 1:19 PM and it's only 11:49AM as if me raising this concern to him as the service manager was a waste of time. He also compared the dealership to a doctors office and said something along the lines of "you don't see a doctor right away even if you have an appointment." I had mentioned to him that out of all the times I had a vehicle serviced this was the first time my vehicle was parked after bringing it in for service during my appointment and he said that there were a lot of customers in front of us and that he doesn't have enough technicians to be on standby for every vehicle that comes in. Realizing that I couldn't have a conversation with him I just asked him for his business card and left his office. I approached Elizabeth at her desk and asked her how much longer it could take and she told me I'm welcome to take my vehicle elsewhere but I do need to have the recall done. I asked her who is the person in charge and she replied "the general manager" and immediately said the GM was not there and when I asked for the GM's contact info, she told me she did not have it. How does a service advisor not have the contact information to her own GM? So, I asked who's the next person in charge and she told me the owner of the dealership and mentioned a name Mario. I called the main office and spoke with a girl named Nathalie and let her know the situation and she reassured me that she would have a manager call me back regarding the experience I had with the service department and I waited till today and did not receive one single phone call. Originally, I was going to do my friend a favor and bring her car in for the service but her dad who worked close by accompanied me during his work hours because he didn't want me to wait alone. Around 12:15-12:20 I asked Elizabeth to call a Lyft for my friends dad so he could return to work. Not too long after my friends dad was picked up, my friends vehicle was ready and I left the dealership around 12:30 PM. When I got to my friends dads workplace, we opened the hood to see what maintenance was done and saw that a small metal piece with 3 screws was replaced. We waited 2 hours with an appointment for a part that could literally be replaced in less than 5 minutes. Not once, did Elizabeth or Daniel apologize for the bad experience/service. When we first arrived at the lobby, we saw a lot of Hispanic customers waiting before us and after the hour and half passed, most of them left. We saw new customers in the lobby that came after us. We were the only Asians there and felt out of place and almost feels like we were waiting longer than we should have. Avoid this service department at all costs! read more

Precision Honda Service Center - Auto Repair Near Me - Downey, California

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I'm ending my relationship with Honda Cerritos due to a horrible costumer service and starting fresh out here. I'm surprised on how quick and efficient my service was at this location (Honda World-Downey). So thankful with my advisor Nicole and her utmost professionalism. She explained everything that was being done to my car and offered options. They even offered me a ride home while my vehicle was being serviced. 5 starts definitely well deserved. read more

Worst customer experience ever. I brought my car in at the end of June 2021 because the ac went out completely. Had it repaired through warranty, and the install was done incorrectly by "honda certified technicians." Essentially all the liquid that drains from the ac was leaking INTO my car, causing it to grow mold and smell. The part was ordered in mid-July 2021; we are now on October 2021, still with no carpet. They are now telling me via email they have inspected it and there's no bacterial growth and that I should come pick up my car.They also didn't know where my car was at one point... Like are you kidding me? So hard to get ahold of service reps and their manager to get updates too. Do yourself a favor and avoid this place. The people who work here are clearly overworked and don't have time to take safety seriously. read more

Precision Honda Service Center - Rusty metal track thanks to water leak - Auto Repair Near Me - Downey, California

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Los Angeles Honda world service center is great! I have been a long time customer and my service advisor Guermillo Hernadez has been great and the mechanics too! the tell you what needs to be done and the pride to do it up front! happy to be a long time customer here and will remaing being one! the #1 honda service center in socal! read more