I experienced an extraordinary level of accommodation in scheduling, coordination for towing,…read moreknowledge and delivering valued service. Ali, the business owner, is most personable and all committed to provide quality service.

From the owner: Reliable Auto Repair at Zan Auto Shop – Madison, WI…read more Looking for a trustworthy mechanic in Madison? Zan Auto Shop, owned by local expert Zabi Ali, offers honest and fair pricing with over 10 years of experience. From engine and transmission repairs to body work, oil changes, and electrical wiring, we provide high-quality service to keep your vehicle running smoothly. Visit us today and experience reliable auto care you can trust.

Had been to Zimbrick 1 1/2 hours prior to oil change at Christian brothers. Zimbrick did a full…read moreinspection and found everything good. Then I go to Christian brothers and they offer to do an inspection. No thanks Zimbrick just did one a bit ago Today. Later, an Employee comes out and says I have an oil leak and for $140 they can inspect for the problem. No thanks. After oil change I drive away and smell oil. Go to my cousin two miles away and we open the hood to oil spilled all over the engine. I drive back to Christian brothers and the mechanic admits his funnel burped and oil spilled. Didn't bother to clean it up until I took it back. Ends up there isn't an issue with an oil leak, it was the oil he spilled running down under the car.

Recently had a starter installed and it was twice the price of other body shops in the area... will…read morenot be coming back as they rip you off!

While visiting Madison, I asked my hosts for a reliable oil change shop recommendation. I called…read moreChet's Care Care and received an immediate response with detailed questions about my vehicle. I was in on time Monday AM, asking for some additional services. The attendant asked me a number of questions about when I had last checked various parts. I admitted that I had NO knowledge of cars, since I am a widow; my husband had taken care of the cars we had for over 49 years. Luckily, friendly, knowledgeable service workers gave my vehicle a thorough inspection and made several suggestions for future work. Some I chose immediately and plan to have more done whenever I am visiting Madison (because the coffee and friendly chats are equally excellent).

ILLEGAL BEHAVIOR - SCUMMY BUSINESS PRACTICES - AVOID!…read more We've been using Chet's for a couple of years now due to their proximity to where we live, however we will NEVER be returning our vehicles for service here after our experiences during the last few visits. Last Tuesday, my wife's car went into limp mode. We had it towed here just to get the diagnostic work done to see if it was something worth fixing. It had a failed coil pack a few months ago that she drove with to get it home. This caused premature failure of the first catalytic converter, which is exactly what the mechanic (Matt) found wrong with it. On Thursday, they called upon finding this out and asked if they wanted us to proceed with further diagnostics (to check if the second cat had failed as well) and repairs. They quoted us $1500 additional parts/labor for an upstream catalytic converter replacement. I told them yes to the diagnostics, but to call me before they proceeded with any further work, as I thought the price was ridiculous. I had a feeling that what I said wasn't received properly, so exactly 5 minutes later I called back and was explicitly clear that we ONLY wanted them to perform additional diagnostic labor to check if the downstream cat had failed. I know I spoke to the same person both times because the number they called from and I called back to is different from their office number. They said they would be sure to tell the mechanic not to proceed with the repairs. Assuming that this would be a 10 minute job (dropping a scope into the downstream cat), I went in Friday to check if we could coordinate payment for the diagnostic efforts and arrange a tow for the car. The front desk employee (Roman) tells me the total was $1700 ($200 diag, $1500 parts/labor for parts replacement). After I explained the situation, he went into the back, apologized for the miscommunication issue, and said they would get the parts removed ASAP and make us whole in terms of payment. I figured this was reasonable, mistakes happen, and they were owning up to it. Come Monday afternoon, we called to see if the vehicle was ready to go. I spoke with Jeff on the phone initially who put the mechanic Matt on the line. He explained that since the parts were installed and the car had been driven (50 feet to the parking lot), the catalytic converter wasn't returnable and we would be on the hook for the full parts/labor as quoted. I told him that wasn't happening, to take the parts off and give us our vehicle back as left. Making a customer pay for unauthorized repairs is EXPLICITLY ILLEGAL behavior, under Wisconsin consumer protection law. My wife went in Tuesday morning to check on the vehicle (1 week since drop off) and they told her it would be a couple more hours before they got the part off. I called them back Tuesday afternoon, and they are now trying to get us on the hook for just the parts and they would comp the labor. They were charging $700 for the part. The vehicle is 11 years old and worth $3,000 at most, we are just trying to get another year out of it and do not need pricey OEM parts. I told Matt this was unacceptable, told him the state law that protects consumers in this exact condition, and let him know we would be taking them to small claims court if they would not honor our request. He blew me off and tried denying responsibility. We called back one more time, asking to speak to only the owner, at which point we were finally told that they would only be charging us for the diagnostic labor as authorized. When we went to pick up the vehicle Wednesday morning, and they only charged us for the diagnostic work as agreed. However, I took a glance under the hood and noticed the original catalytic converter was missing. I had to go back into the shop and ask for the part back, which is worth $50-100+ of scrap value. Come on. They have also charged us for snapping wheel studs that they overtightened in the first place. Tread carefully, these guys (or at least Jeff and Matt) will nickel and dime you for everything they can get away with.

Tim and his team took my wife's 2025 Honda Civic in for hail damage and did a superb job. Their…read moreattention to detail was fantastic. It shows that everyone there has a ton of pride in the work they do. I kept it local and so glad I did. I highly recommend Lynch Auto Body, not for just the work they do, but also how they treat you. The car was very beat up and it looks like it just came off the lot.

reckless and fictitious review? That is where you are false Tim. I have our conversation recorded,…read morewhere you admitted to leaving my car unlocked And were unapologetic. Copy and paste the link to hear your first story. Do you need a reminder of our conversation on 1/6/25, where the story changed? I have that audio. https://www.facebook.com/share/14kzKs9Ew4/?mibextid=wwXIfr I had to have my insurance company follow up with you to see if my car was complete. As you can see from the texts, that was on 1/6/25. I picked up my car on 1/6/25. Your statement about "not releasing" my car due to me not paying is false. I was in an insurance covered rental car. Do you really think they are going to continue to pay for my rental knowing my car is complete? Not once did I deny to pay my bill, which was only my deductible, mind you. You stated you couldn't waive the deductible because that's illegal. I never asked you to waive it. Also, where did you get the information that I had auto body work done and didn't return to that shop? Because that is also false. This is my first claim. I've had the same insurance company since 2012. Should I contact my insurance company and get my claim information/history? And you saying I tried to take advantage of a small business? Far from, again, I chose your business because of the number of years you have been in service. I chose to shop local and support a small business. I will not let you bully me or defame my character because I simply posted my experience with your business. If you don't want a negative review, treat your customers better. As you can also see from attached pics, Tim likes to private message his customers and name call.

Fast excellent service at a reasonable price. I was given options for the repair and the advantages…read moreof both.

Bad customer service. Went in and was given attitude by one of the workers. Not very friendly.read more

Within a day of a tire rotation the TPMS light came on and the car wasn't registering the tire…read morepressure. Went back to Christian Brothers where they said I had 2 dead sensors. Thankfully the vehicle is still in warranty phase so I took it back to Kayser in Sauk where they determined that no codes were stored and they performed a tire sensor relearn where all the sensors learn and are now showing the tire pressures again on the screen. I realize if there was no warranty, Christian Brothers may have changed out 2 perfectly fine sensors. Hhhmmm...

Best automotive shop in town. Professional, honest, accurate, great warranty and they stand behind…read moretheir repairs.

Super helpful and very good pricing! It was below -10 today and our second car wouldn't start as we…read morewere leaving and they came out to help immediately.

Tony went above and beyond with me today! Exceptional service and great communication. Thanks again…read moreTony!!

Al is genuinely one of the nicest person I have ever met. He gave me advice while rebuilding a…read more4t65e that now functions. I don't think I would've done it without him.

Honest as the day is long. I took my 2014 Dodge Durango into…read moreBadger Transmission with a shutter that was only getting worse by the day.  It had been a problem since practically new and now that it has over 140k miles on it, I was looking at a new tyranny. I talked with Tim about having him try and fix it since a new one couldn't be found.  A week before I was to bring it in he called and told me about a different fix that he found online, one that I could have done at the dealership that would cost a tiny fraction of what he was going to do for me. Today I took it in and got it fixed for less than 50 bucks. So glad I found Tim since I was about to junk the car. I used it to pull my 24 foot trailer for years, that too was going to have to get junked since I wasn't going to buy something new for that purpose.

Scammers don't bother to have your car fixed. They had lie to me saying my car has been fixed.read more

I don't know if they are good. They never got back to me or answered my calls. I left voicemails,…read moreemailed, and sent an appointment request via their facebook page. And, nothing. Seriously? That's really bad service and if you're too busy to call anyone back put that on your damn voicemail greeting. Chet's car care actually answered the phone and got me in the next day. For a simple fix that could have been Dutches business if they cared to return calls.

Loud exhaust on my vehicle. Had an inspection done and was told and shown what work needed to be…read moredone and how much it would cost. I had the work done and the person doing the work was friendly and did a great job. Thank you Joe.

I went there with my car diagnostic and they said they will fix the car and it will cost almost…read more$600 to be fixed. They charged me $1,400 and changed only one part and didn't fix the other part and there's still a leak then they told me to go find someone to fix it because it's pain in the bud. It's a horrible experience