We had a plumber fixed our drainpipe leak behind our kitchen leak. The plumbing company recommended Preferred Choice. Someone came out a few hours later to determine the amount of water damage and told us that there is moisture on our cabinet and that it needed to be removed. So he set up dehumidifier to begin the process. The next day a demolition came, they tested the cabinets for moisture and said it were dry. They said they had to talk with their office. (This gave us the impression the water damage was not that severe. We wish they would have been upfront with us and gave us options as to how to proceed.) However, they came back and said they needed to tear out the cabinet and the drywall to determine the damage. (In hindsight, we should have stopped the process and take time to think about it.) So they proceeded to demo the cabinet and drywall, treated the wall with antimicrobial and dry things out. A few days later, we received the estimate as to how much it would cost to restore everything. The cost was OUTRAGEOUS. They knew that our insurance does not cover any damage from a drain leak. After talking with another contractor, we found out that we could have just cut a hole in the back of the cabinet, remove part of the damaged dry wall and dried out everything without having to remove the entire cabinet. But, of course, this company's priority is make money and not the welfare of the customer. I wouldn't recommend this company. Don't be pressured. Take your time and get a second opinion and estimates. read more

Bad Business. Dishonest. Unkind. Stay Away. I'm writing this review because I'm furious on behalf of my sister and brother-in-law. What this company did was not just bad business--it was dishonest and flat-out unkind. Here's what happened: they were quoted $1,000 to remove and replace a damaged kitchen cabinet due to some minor mold. The tech said clearly that the price included taking the cabinet out and then putting a new one in once it arrived. When they asked if there would be any additional costs, the answer was a clear no. They signed the contract based on that understanding. The company came out and tore everything out... and then a few days later, they got a second contract and a new bill for $4,000 just to put things back in. When they called to question it, the manager claimed the first quote was only for demolition and dry-out--even though that's not what was communicated. He then refused to take any responsibility and basically accused my sister and her husband of lying or misunderstanding. This is not how you treat people. It's dishonest, it's unethical, and it's exactly the kind of behavior that gives contractors a bad name. A good company owns its mistakes. This one wouldn't even admit the possibility that they'd done something wrong. Instead, they left a young family with a torn-up kitchen, a $1,000 bill, and now an unexpected $4,000 problem to solve on their own. Avoid this company. There are plenty of businesses out there that still operate with integrity. This just isn't one of them. read more

Preferred Choice Restoration & their affiliated referrals recently did an outstanding job throughout the entire repair process at my property. A water main pipe broke inside my wall where it connects to the house & spit water all through the walls and under my hardwood flooring! Everyone on their team was respectful, showed up on time & made sure the job was fully completed before moving along to the next process. The handyman that came to do the the drywall did an outstanding job and matched everything perfectly including the texture. Then lastly, Troy and his flooring team came in to measure up and finish everything else involved. Justin, who owns Heritage Hardwood Flooring, was hired to do the flooring and did an OUTSTANDING job!! He worked extremely hard & made sure everything was done perfectly even spending over an hour just picking out the old pieces of glue in between the older floor boards that he didn't have to do at all but said he wanted the entire floor to match his quality! Really impressed with the entire process and definitely felt like I was well taken care of by Preferred Choice as well as each of the different sub-contractors they sent to my property!! Thanks again ~ Respectfully, -Jeff M. read more

My name is Lana S. And preferred construction choice just finished the job at my house today. It took four months to finish the job. We had our ups and downs in the four months because of one employee but he No longer works For the company ..overall I highly recommend them because every single employee that came in was an excellent and highly talented employee. I really appreciate Javier and his son, Enrique, Miguel and James and many more but these employees worked at my home for multiple days and they were very respectful and hardworking but most importantly they do quality work!!! I really think that we don't appreciate hard working people and dedication enough these days and I'm want to make sure that I do. Also I wanted to thank Harrison for always following through and communicating with me on a timely manner especially after having a very bad experience with his previous employee. Harrison, made feel heard and appreciated as a client even though I was upset but with his leadership I forgot my frustration that I had with his previous employee.. Again thank you and wish everyone all the best :) read more

I just moved to AZ from CA and didn't know about these lovely (!) monsoons. Bottom line, my home flooded while I was away and fortunately, a friend recommended Preferred Choice, who had just helped their daughter with damage from a water leak. From the initial phone call their water mitigation guys were there for two hours and stayed until a crew came to carry out soaked rugs. That was Aug 13 and almost 3 months to the day later, the house was restored -- and it was a major job. Their expertise, professionalism, and care were over and above what I could have imagined. Never having been through this before, everything was a 'first-time' experience and they walked me through each step, making sure everything was done with such care and quality. Harrison was the project manager who oversaw the various crews who worked even while I had to be out of the country on business. That's how much I grew to trust them -- and they are all bonded. I hope you don't have to go through a water disaster but if you do, this is the first phone call to make. You won't regret it! read more

I have to revise my review of this GREAT company. After I wrote my 1 Star review, the owner texted me, (late Saturday night) saying she was so sorry that I was unhappy. Called on Sunday and wanted pics of what I didn't like. Sent them to her..... she too was appalled the Re-construction crew left it like it was done. She wanted to come out on Monday, (Labor Day) to rectify the situation. Little did I know... they hire sub-contractors to do the finished work. No LONGER... As of 9/1/22, she said all their contractors are in-house. She never knew I was dissatisfied. (I kept calling the Subs)... Sara, (owner of the company) and her husband, Evan came out today... LABOR DAY to check it out. He is a contractor and was appalled too. Sure didn't expect them on supposedly a day off, but here they were. Evan said they'd get it on their schedule next week.... guess what??? they are coming tomorrow!!! Such GREAT and AWSOME customer service deserves a 10 Star rating in My Book . read more

Our first encounter with Dan.B came about after he overheard my husband and I discussing a mold issue in our home. To briefly give you a background, we had just had new drywall installed in our condo and within a couple of days we found mold growing due to the humidity. He offered recommendations and suggested a product. We felt in no way that he was trying to "advertise" to us but his genuine kindness and concern was so refreshing. Rather he said it was a simple task and that we could do it ourselves to save money. But since we have a two-year old son, we wanted to take no risks and asked Dan.B for his help. Not only did he offer to help with our small project amidst his busy schedule but he was there two days later. They thoroughly yet expediently resolved our mold issue and made our home safe again. Words cannot express our gratitude for Dan.B and PCR for their professionalism, sincere concern, and excellence!!! HIGHLY RECOMMEND! read more

Similar experience to the other recent reviews. Seemingly marked up the work needed in order to attain insurance funds, which was neither here nor there to me as I had the same deductible regardless. Left their equipment in my house for an extra 4 weeks [billing my insurer] so that their recommendation Elite Roofing and Remodeling could create a nightmare in my home. Most of the nightmare was on Elite Roofing, but they recommended them. And then Douglas Horner from Preffered Choice is now continually pestering me for bills in which work was never completed. I even have in writing from Elite that they did not complete this work and I do not owe the amount Doug is asking for. I have since forwarded this to Doug, but all he wants is his invoice paid. He's not even interacting with me, he's simply sending emails to bother me and sending me the same thing if I reply. read more

Miguel and his team have been an absolute blessing in an otherwise stressful and seemingly insurmountable set of challenges. Not kidding, the guy might as well have come through the front door with a halo. His expertise and professionalism have been second to none. Dealing with the insurance company, a pack out team, his own stellar crew, and a set of massively stressed tenants never tested his calm, friendly demeanor. We had flooding through almost half of our home which necessitated having the drywall cut, insulation removed, carpet pad and cabinets removed, and baseboards replaced. The team was able to make quick work of the process and was done with the first phase in only a couple of hours. While I wouldn't wish the disaster that brought Preferred Choice Restoration on anyone else I wouldn't hesitate to call Miguel and Dan for their help in the future! read more

Top-notch company from start to finish!! Major water damage, walls and flooring, from water heater and water pipe leak. Demolition crew arrived onsite within a few hours of our call. Efficient and thorough 4 man cleanup team lead by Isiah, quickly stabilized things. Then nine large fans for 5 days. Jose did the 3 day rebuild, with amazing skill and attention to detail. Project manager, Ben, coordinated repairs and checked in daily, by phone and/or in person. All managers, including Dave responded to calls quickly and kept things moving along. Much credit also goes to Andrew from Ball Brothers Plumbing. He discovered and corrected a factory defect on our newly installed water heater. Great company! they stand behind their work and it is truly exceptional.Many many thanks to all! Richard and Glorianne N. read more

I'M SHOCKED! Call me jaded but I don't even expect good customer service anymore. It's just so rare. When my water heater decided to leak all over my garage walls, I talked to two restoration companies. The first felt scummy to me. Then my friend suggested Preferred Choice. They sent a technician named Trey the same day. He even gave me a 10 minute heads up when he was close to arriving. I value that. He got right to work and communicated with me throughout the process. I appreciated the consideration of my schedule and needs, as well as the honesty about timelines. I got to partner with a professional to solve a problem rather than monitor some typical shady contractor in my home. Plus my dogs loved him! I trust Trey and the Preferred Choice team. Good customer service is back! read more

Given some of the past reviews, I was quite hesitant when my insurance company recommended Preferred Choice Restoration. I went in thinking it would be a huge disappointment, and another stress I didn't need. Daniel came out EARLIER THAN EXPECTED. He was considerate, polite, answered all of my questions and listened to my concerns. He assured me the work required would be completed in a timely manner, and without fail he did just that. Daniel even followed up after the work was done just to check in and make sure I was still happy. Reviews can speak volumes about a business, and it's difficult at best to please everyone. My advice? Give these folks a call. Overlook what you read, and I can assure you will NOT regret it. Thanks Daniel, for a great experience read more

I am so happy we were referred to Preferred Choice Restoration. From the beginning Daniel Brimhall has been informative, understand and patient. When he first came in to take a look he let us know what all the next steps would be. Drying out the damaged area, demo, etc. Daniel was very forthcoming and understood it was quite a bit to take in. He didn't want us to feel rushed in making a decision. Assured us he would be there when we were ready to move forward. Very much appreciated that time to process. Once we decided to move forward our home owners insurance was not the most responsive (took 7 days) but Dan kept pushing for us until we were finally able to get the thumbs up to actually start the job. I would absolutely recommend this company and Dan. read more

To Noah, Cory, Dan, Daniel and all who have entered the disaster area called my home, a huge Thank You to you! Integrity is one word to describe this company. Caring, another. As more and more 'wrong' was discovered in my house, more and more calm was brought to me-especially by Noah and Cory. When I needed to leave town, the two of them assured me that my home and belongings would be taken care of in the same manner as if it were their own home. And that's exactly what was done. To the owner of this company: you've hired an excellent crew who reflect your motto "Restoration experts you can trust"! It's easy to completely flip out during times like these, Preferred Choice Restoration helped to keep that from happening. read more

Austin is a horrible employee, they say they will be there and never show up. Been a horrible experience, they say they will send Austin out, he never shows up, they send out a guy named Luis he's a nice guy but all he does is take pictures. They needed to be here while insurance adjuster was here and they were not. Guy shows up after insurance came for no reason and I ask him why he's here and he doesn't know worst experience and communication ever, communication is an absolute must in business and these guys have 0. I have many screenshots to share. In total they sent out 4 different guys to my house and none of them knew what they were there to do so I told the 4th guy named Dan to take the machines and leave read more

I had a water leak that went into my wallboard and under my wood floors. My insurance company was hesitant to pull up the wood floors, so Preferred Choice fixed everything else and was able to dry the water under the wood (I should point out that the wood was glued down). It took 26 days and one of their guys came out every day to check the moisture level. I can't tell you how great they were. The floors are dry with no damage and the paint on the new wallboard matches the wall next to it perfectly. In addition, their accounts receivable person, Sarah, handled everything with the insurance company and my mortgage lender which was beyond what I could have expected. I would definitely recommend them. read more

We would highly recommend Preferred Restoration and Construction for any water damage project that you may be faced with. Ray Phelps was Project Manager for the Restoration group and laid out a plan for the restoration of the project. He and his crew performed an excellent, friendly, and timely job. After the damage was torn apart and dried out the project was turned over to the Construction group led by Bradley Bingham as Project Manager to repair the damage caused by the leak. His crew for our project were Leo, Alejandro, and Scott who were friendly, stayed on task, and finished the project with complete satisfaction. Thank you, Preferred Choice, for your excellent help!! read more

We had a major leaking recently. The water came all the way through ceiling and damaged our wood floor. We called Preferred Choice because of good Yelp review. Daniel came to give us professional opinions and estimates including DRY and REPAIR which most companies won't give in the beginning. He brought many fancy equipment to help dry the house and suck the water out from wood floor. In the end, we are very happy about their good work. Not only were their employees very kind, caring and easy to get along with but we had the best experience with Daniel Brimhall in the office and Dan Horner and Steve G seem to be a great owners and take care of their employees very well. read more

Preferred Choice Restoration came to our business and removed a popcorn ceiling in a large Billiards Hall. They worked from 8:30 AM until after 7:00 PM. They were professional, explained everything they were going to do, and although this was the messiest job I had ever seen, they did an amazing job cleaning up. The popcorn ceiling was completely removed, and the ceiling looked amazing when they were done. These guys were the best, and I highly recommend Preferred Choice Restoration for any restoration job they do, and I will be using them again in the future without hesitation, and when I do, I hope they send Pete and his team, they were the best! read more