I had dropped by in December to look at a dream ILVE stove in person after calling to ask if they had one on the floor. I did an entire lap of the store and had to stop by a desk and ask for someone to help me. Wendy came over and was knowledgable and friendly and e-mailed me a quote a few days later. Fast forward eight weeks later I e-mail her back on a Tuesday ready to order~ I include the specific SKU and let her know I'll be waiting on ordering a hood and to let me know how to proceed. She is out of office and it auto forwards my e-mail to Jordan. Wednesday comes and goes and I don't hear back so I call the shop on Thursday morning and let them know I'm ready to order and speak to Jordan who mentions that I'm probably right and there was a price increase since then and that he'll look it over and send me a quote again. I don't receive an e-mail until Friday afternoon from someone else, Marcie who resends me the exact same quote from before with two hoods and a range when I had said twice I was ready to order the range and let me know how to get that processed. I was asked for my phone number and address again and waited for a reply to get my order placed- but I guess they went home for the weekend. I sent that over and didn't hear back again until Monday. I went ahead and placed my order Sunday with another retailer which ended up being $500 cheaper than the quote they sent over anyway. I was disappointed to see that PBK included a $200 shipping charge when I live a handful of miles away and could have accommodated a pick up if that was an option. read more

I am an interior designer with over 30 years experience in Sacramento. I had worked exclusively with a different showroom for 25 years but when they were bought out and I became just a number to them I switched my loyalty to Premier and started working with Jordan, Marcie and Nick. Their service and knowledge are top notch. There are far too many choices and brands out there to easily navigate on my own and clients don't want to pay for me to do the research each time. Premier makes it easy from having a dedicated appliance person (Nick) to keeping up on all the newest products and knowing which are the best made/less prone to problems in the long term. And providing demonstrations as needed. For the first time in my career I am working on a starter home kitchen with pre made cabinets and clients who needed a high quality, beautifully designed but low end price point. Jordan gave me the same high level of service I have received when clients are spending 10 times what these clients could afford. They are the best in town and statewide. I have had two out of town projects and Jordan referred me to the local showrooms. Same great service and attention to detail. I highly recommend them. read more

Horrible experience - these guys are bunch of crooks. I had some extra drains because the faucet itself came with nice drains. So we checked with them that we can return them and get a refund. We did return them - we have a written receipt. But there is no refund to be had. I have called the salesperson multiple times and there is no estimated time on refund and nothing going. Getting a refund should not be that hard. This is particularly galling since they took the parts from us for refund. We are also re-modeling our old home - guess what - these thieves are not getting that part of the business. read more

PBK should get a zero for what they did to us. They have zero concern for the intended customer. For over 2 yrs when we first started looking into updating our kitchen and bathrooms, we could never meet with our interior designer and her partner at PBK - no matter how many hundreds of times we asked. Bottomline we were scammed - we got things we NEVER wanted and duplicates of other items. Their reasoning according to Ryan was to protect their interior designers confidentiality - in other words being charged more than retail as much as $400 above retail on just one item. They should change this fraudulent system so that the intended customer can meet with both parties so at least they have somewhat of a chance to not get unwanted or duplicate items These invoices totaled over $25,000!! Knowing darn well and good we were the intended customer waiting over 8 weeks to receive the handheld shower replacement, (original was broken upon receipt), they had the audacity to get our "interior designer's" approval before releasing the replacement to us. What I'd like to know what happens if something else occurs during the warranty period? Obviously we won't be with the Interior designer for 5 years. Furthermore we can't even get the serial numbers nor a detailed invoice with the correct products listed due to confidentiality. Yet the companies whose products they sell require this information to help even if it's just a question.. Our "designer" told us she likes to help small businesses - good - but PBK/PACE has numerous locations. Do yourself a favor, spend far less of your hard earned money at places that care like Ferguson read more

We have been coming here for every remodel and build! Love all the variety here! Ryan is always so friendly and knowledgeable! He is our go to guy for everything kitchen and bath! Ask for Ryan, his laugh is the best! read more

Worst customer service ever!Showroom specialist guy even didn't know any of price products!

Big thank you to Marcie for helping us select our plumbing fixtures for all of our bathrooms. We were a bit overwhelmed with making the selections but Marcie was patient with my wife and I and really answered the questions we had and pointed us in the right direction. read more

I am getting a bathroom and kitchen remodel the first of the year so I thought this would be a great store to get some design and product ideas. I must have walked around the store for a half hour without anyone asking if I needed help or even acknowledging I was there. The store was dead too. staff were either having conversations with each other or non engaged to anything happening in the store, let alone a live body walking around. read more

Worst communication ever. Spent a ton of money and literally had to chase these guys down to get up dates, accounting information and to deal with a defective appliances. It would have been nice if our sales rep, Ryan made us aware that there was a option to have our new refrigerator professionally installed due to the weight of 1000 lbs. such a nightmare trying to get it into our home! We have called numerous times to obtain a final accounting and referred to someone that their vm has has not been set up. So unprofessional. Would never recommend them! read more

We had a great appointment with Danielle today, where we focused on kitchen appliances. She was incredibly knowledgeable about the features of each product line and how the brands varied from one another. She listened to our needs, and without pressure, was able to guide us in making some decisions we are very excited about! read more

Recently I rated Premier Bath and Kitchen as a 2 because of problems with obtaining a part for my Kitchen faucet and I had cancelled my order. Today I received a phone call from the district manager Jordan Tatosian. I recounted my experience with back ordering, poor communication with the company. Jordan apologized and offered to comp the parts which had finally arrived at Premier and to have his contractor install them. In the afternoon after Jordan's morning phone call, my faucet was fixed. Thank you for your attention to my issue. EY read more

Customer-abandonment. My master bath project has been complete for a year now, and I purchased the so-called automatic Panasonic exhaust fans 20 months ago. The moisture sensors did not work as described, and stayed ON full-time until my electrician installed a switch. I asked PBK for assistance, and was told that I would have to pay for another electrician's visit to verify that the fans were not working properly. They said that was my only option because Panasonic is not doing warranty visits at present. Every time I take a shower and my expensive fans sit idle, I have dark thoughts about PBK, which advertises itself as "customer-centric." read more

Business must be booming for them. Walked the floor for 10 minutes without a single person asking if we needed assistance. That initial impression is souring-seems to be an indication of how a project would be handled... read more

Didn't catch the salesman's name, but I spoke with Carissa on the phone and at the counter. Short story is, I brought in a bathroom faucet that I thought needed replacing, and the salesman took it apart, replaced the cartridge for free and sent me on my way. Cant beat that, a salesman that knows his products, isn't afraid to get his hands dirty, and is fine not making a sale if it isn't necessary. Thanks! read more

WELL!! If you're looking to remodel your bathroom or kitchen, this is the place for you! Beautiful and upscale, you'll be able to find the fanciest sinks, gorgeous kitchen appliances, and if you're lucky, someone might actually say hi to you! If you don't go up to their "book" and sign in, good luck getting anyone to even look at you let alone acknowledge you. My husband loves to come here to look at all they have to offer, so we are able to get ideas for our remodel. However, it seems as though if you don't show interest in signing in, they'll show no interest in helping you or asking you if you need help. So, if you're seriously in need of assistance, better make sure you sign in. I'm not down grading the fact that his place offers amazing stuff! If you can afford the best stoves and refrigerators, this is the place for you. Great ideas for outdoor BBQs and such, you should definitely put this place on your list of "to go" places to get ideas. I just don't like going into a place where I feel like I'm not welcomed because I'm really big on just saying hi. 5 stars for products available and quality, 1 star for the fact that no one like to talk to you. That is all. :) read more

Worked with Danielle on our new primary bath. She was responsive, helped troubleshoot issues. The prices are reasonable. I did not want a big box store experience and PBK delivered the right vibe. I was impressed with Danielle's professionalism and knowledge. She also helped out with gas Dacor cooktop that was purchased at Best Buy; Best Buy ended up selling our unit and we had to scramble to get it replaced. Wished we had done all our kitchen with Danielle. Would work with Danielle and PBK again. read more

I highly recommend PBK. Excellent customer service from Christina Patrick. We are doing a bathroom remodel and Christina went above and beyond to come up with a solution for items we needed that are on backorder. Kudo's to Christina! read more

Meghan Debono was so great to work with especially during these trying times. We did everything by phone and she was available and responsive every time I had a question. We bought everything from bath tubs to vanities and faucets. I will add that premier bath and kitchen was very reasonably priced compared to other companies. Added bonus was they delivered it all for free. Thank you Meghan and PBK for such great service. read more

Terrible customer service! We need to replace a bathroom faucet part. I took the part in and met with Ryan the last week of July. He took down my contact information and the part number and said he was contacting the manufacture as we were talking. 2 week later and no part. We called and talked to Ryan who told us he "needed more information". He had not contacted us in any way, he just waited till we called. Waited another 2 weeks and still nothing. Another call, another excuse. He said the part was in and he was going to the warehouse to "put it in the mail". 2 more weeks and nothing. Another call and he said it was going in today. Got an email 5 days on Sept. 12 telling us "a shipping label has been created". Today, Sept. 26 the part finally arrived. This saga has gone on for 10 WEEKS. A smart dog or dump Chimp would have done a better job! We are getting ready to remodel our kitchen in the next couple of weeks. Guess which business will not be using this time or ever again? read more

We had a really positive experience with the pros at Premier Bath and Kitchen. We were encouraged by our design/build contractor to work with Marcie and Nick to select the plumbing fixtures and large appliances for our kitchen remodel. With their guidance, we selected items that were likely to be available when we needed them, and (hooray!) received everything in a timely manner despite the supply chain issues that are challenging the construction industry right now. Special shout out to Kim who regularly sent us emails to keep us updated about evolving estimated delivery times and was terrific at addressing any concerns or questions we had regarding our order. Our new kitchen is beautiful. Thanks PBK team! read more

Nice showroom with a lot of high end products. The worst customer service. They need to hire staff from chick-filet.

In the past 24 months we have designed, planned and executed a whole house remodel in three separate stages with outstanding input and assistance from Will and Jay. A project this large and complicated required lots of dedicated face-to-face planning time. Will arranged schedules and made sure that we had uninterrupted time to put the parts, pieces and components together and ensure that they complimented each other and fit. One of the main reasons we continued to come back to Premier Bath and Kitchen (PBK) was the focus on client satisfaction and the customer experience. This made the "shopping" a pleasurable event. We highly recommend the experienced team at PBK. Lawrence & Crystal read more

Thank you Premier Bath and Kitchen!! We had been talking about remodeling our kitchen and master bath for several years, but were feeling daunted with the number of decisions that needed to be made, and worried whether we would be able to keep within our budget. We visited a couple of kitchen and bath supply stores, but when we met Jordan, we knew we had found the right place. From first talking with us to find out our project goals, to providing us with thorough knowledge of product quality, origin, and materials, to making suggestions on things we had not even realized we needed to think about, Jordan and the staff at Premier Bath and Kitchen proved to be valuable partners in our remodeling endeavor. They saw us through the months-long process with warm professional support from beginning to end! read more

I needed appliances for a high end kitchen remodel, and Danielle is awesome! She knows so much about the appliances, the special deals going on, and has the patience of a saint. You cannot go wrong with the quality in this store, and you REALLY can't go wrong with Danielle! read more

No follow-up on order and no communication. Went into the showroom and ordered bath fixtures from Ryan two months ago. Received a printout of my order. Haven't heard a word from them, so I dropped by to check. After several minutes of waiting for them to look into it, Ryan came back and said the items were never ordered, but he could order them now. No follow-up, no concern, no customer service at all. read more

I visited Plumbing Unique today for the first time. I found them on Yelp - had not noticed them off of Sunrise before. We're going through kitchen makeover and was looking for a standout faucet and will be doing bathrooms soon so wanted to see what they had available. This is a very nice place with lots of selection for kitchen and bath, but prices seemed very inflated. Though nice selection, service was terrible and non-existent. I walked in and was never greeted with a smile, nod or anything. I was in the store for about 20 minutes looking around and not one person asked if I needed assistance. I guess I wasn't dressed as though I had money to spend :-/ They weren't overly busy, but one would think a courtesy "hello, I'll be with you shortly" would be the norm. They had about 3 people at the front desk/reception area that were just sitting there looking at their computer monitors. I didn't notice them when I walked in to the showroom, but noticed the reception area when I left. That's when I really felt as though I obviously didn't have "the look" of someone they wished to help. ...very unfortunate, especially in an area that has a deep diversity in culture. I don't believe I've ever been snubbed, but it definitely felt that way here. I'll shop elsewhere and don't mind if I'm spending money on true quality ... I've been given some of the best service at other high end showrooms, but not this one. read more

The showroom is fantastic. There are many options for high end appliances. The staff is always friendly. Jordan has been willing to go the extra mile! read more

I've worked with Ryan on multiple projects (large and small scale) and he is always helpful, knowledgeable and efficient! The showroom is a great place to bring clients and explore options for plumbing and appliances. I'll continue to recommend this showroom and working with Ryan for all types of projects. read more

We had our old 1950's bathroom remodeled and Jordan and Jeni were instrumental in helping to pick out the plumbing fixtures. Our bathroom would have been very average without their help. The bathroom turned out stunning and we get lots of compliments on it. They coordinated all of the deliveries with our schedule. We appreciated the quality of the Brizo fixtures! Jordan and Jeni helped us from the beginning to the end of the process. We are happy to recommend Premier Bath and Kitchen. read more

Ordered faucets for the bathroom and kitchen. Caroline Dunger kept us up to date the whole time we were waiting for shipment! Storeroom is clean and beautiful. No pressure just help and support. read more

Great showroom and product selections. We ordered kitchen appliances and plumbing fixtures and sinks from PBK. Jordan Tatosian is extremely helpful and resolved the technical issue we had with the hood. Professional and truly went the extra mile for us. We ended up are happy with our whole appliance package for our kitchen. We definitely recommend PBK to family and friends! read more

Plumbing Unique has a great showroom with lots of mid to high end products to get inspired by. The showroom is HUGE and there are tons of tubs, faucets, hardware and appliances to look at. You can just drop in or make an appointment so that you're sure to have a salesperson available to answer your questions as they are usually pretty busy and may not be available otherwise. read more

My husband & I returned to see Corey a couple of weeks after our initial consultation. We ordered all of our kitchen appliances and it was so easy. To backtrack, during our first visit with Corey, we chose all of the kitchen appliances we wanted/needed and Corey added them to his computer until it was time to order them. We scheduled our second appointment with Corey to purchase the appliances. Since he had them in his system, it was very easy. He gave us good prices, plus our refrigerator was hundreds of dollars less than Lowe's! Corey is even storing the appliances until our kitchen remodeling company is ready for them. He also gave us copies of the appliance pictures, model numbers and specs that the construction company requires. Thank you, Corey for making this process the most stress free of our remodeling process. You were very kind, Considerate, professional and knowledgeable. Update 3/30/18-we decided to have our main Bathroom remodeled, so we scheduled an appointment with Corey. We looked at all of their fixtures and stuff for the bathroom and, as with our kitchen, found exactly what we wanted. Corey was impressive with his grand knowledge of all things bath and kitchen, so we ordered the beautiful fixtures. They came in quicker than anticipated and the quality is astounding. But that is what Premium Bath and Kitchen offers. We went to other bath & kitchen places in Sacramento just to see that the completion had, but we left disappointed. We will always return to Premium Bath & Kitchen. Lastly, my recommendation is to make an appointment with them. They seem to have become very popular and in demand, so don't be disappointed if no one comes to help you. They are with other customers. Otherwise, they will greet and assist you. read more

We ordered kohler bathroom fixtures & were told our order would be in, in two weeks. We are on week 7 with out the product. We can never get a hold of our sale represent, have left multiple messages asking them to call us back. Spoke with other employees & they say they will call us back & dont. I rated 2 stars only because they were amazing selling us the product, very informative, detailed and friendly. It seems like now that they have our money we are not as important. read more

I have been doing business with Plumbing Unique for over 15 years. In that time I have come to know and respect the owners. I own a design/build firm, and I never hesitate to send my clients (and friends) to their showroom. Jordan consistently provides excellent service, and has an amazing knowledge base. I know that my clients will always be treated respectfully, and honestly. I have worked with most of the big plumbing showrooms over the years, but Plumbing Unique has earned my loyalty, and my business. read more

Nice stuff but no upfront pricing. You have to talk to an overly talkative salesman just to get an idea of pricing. And you have to get on a waiting list just to talk to the salesman. We ended up leaving before talking to anyone. Never going back. read more

Wonderful service and advice for our bathroom remodel. Laura Marcoux was great; professional, helpful with form/function design advice.

Professional and truly went the extra mile for us. We will be using them for all our appliance and plumbing future purchases. thanks to the consultant who worked with us tirelessly, our bathroom remodel is spectacular! read more

Walked in looked around no one came out to greet us or help us no pricing on anything, two salespeople saw as but didn't look like they wanted to help us, so we just walked out, won't be coming back read more

I Would recommend that when shopping for bathroom and kitchen fixtures and products, that you look elsewhere. The sales people here are not very customer oriented. They protect their product distributors more than taking care of their customers. They engage in bait and switch with products. The manner in which they handle refunds is slow to nonexistence in that they throw up their hands and say that it's the fault of the manufacture and that they have no control of the matter. read more