Total rip-off. I gave them debit card # over the phone to pay for storage & within minutes my account was hacked. They kept repeating it & I had to close my bank account & replace the card. Also, when I tried to close the storage locker out on the 1st of the month, they made me pay for the entire month. Very expensive for the lousy service offered. STAY AWAY! DON'T TRUST THEM! read more

Disgusted, ive had my belongings here for a year and came to retrieve my stuff to find everything COVERED IN MICE DROPPINGS AND URINE. All my furniture WAS brand new and everything is DESTROYED!!! Mice dropping are EVERYWHERE even in the hallways. They have a huge problem and im beyond pissed !!!ZERO STARS!!!! SAVE YOUR STUFF AND YOUR MONEY!!! read more

Shoutout to Chris for being responsive and willing to help figure out my situation. He was very new to the job but was fast pace, eager to help, and tried to make sure I was satisfied with the storage boxes I reserved. read more

STAY AWAY FROM THIS P!! If I could I would rate this place negative 1000 stars!! I trusted this place after reading positive reviews and stored all my belongings for r only a month and when I came to take my things I found them covered in mice droppings and urine and chewed on!! I tried to keep cool and handle this situation but after the District Manager called me and said the could not do anything to help me I am furious!! Places like this don't deserve to be in business because the do not care for their customers! They didn't even want to refund my months rent, it's ridiculous!!! I really hope that no one has to go through this again so please stay away from this place Update: 9/25/2018 If by stating that "in general" this doesn't happen you are trying to imply it is my fault, that is very unfair. I trusted your facility with my family's personal belongings and this happens. I am beyond devastated because now the insurance is claiming that they only cover up to $500 when clearly when they sell it to you it dates it covers $2000, but being rodents, that is a different story.I really hope that other people who rent at this facility never have to go through this. I lost all my furniture and my kids belongings because I trusted this place, please think twice before renting a unit at Premier Self Storage. read more

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We are in need of storage and premiere storage really helped. Sabrina was friendly and efficient. Thanks!

Chase was so great to work with. He is knowledgeable, courteous, and efficient. He found us the right units and was extremely helpful. On top of all of that... he's such a nice young man.. read more

this place is the best. it's safe, clean with quality units and more importantly, is managed & maintained by true professionals. i frequent this awesome storage facility daily for business purposes and i can't thank the manager, raquel, her sweet assistant, steph & mitchell enough for their kindness, accessibility & ongoing support. you won't find a safer, more well monitored or clean place other than premier storage. i have used several different storage companies, this place is hands down the best. thank you all for being the best at what you do. gratitude, jill r. read more

Paid 158 a month to have everything in my storage ruined by rats and feces. Even found a mumified rat in my storage unit when emptied. I had to throw out all of my stuff including family heirlooms our kids memories. Im absolutely heartbroken. The 2 stars are for the front desk employees which were always kind and courteous so its nothing against the office employees, but whoever runs the facility needs to take care of the rat problem!!! Absolutely ridiculous :( read more

I am very impressed with the women at the front desk. There was a young girl who I forgot to get her name but she was very helpful, kind and I have even seen her doing maintenance by sweeping out by the storage units. She kindly asked my husband not to smoke on the property which he shouldn't do anywhere and she remembered me after I had only popped in for a lock set. When I signed up I was also helped by someone visiting and she was awesome too. Oh and Jeff as well of course! Great prices but what's really important is their customer service! read more

In order to tell you what happened to me at this self-storage I must give it at least one star but it deserves a negative 2000 stars the reason being is that my storage unit has been broken into and they have had 5 breakins on my Lane of storage units and they did not tell me about this when I put my stuff into my unit and after all of they breakins they still have not replaced their security cameras on my lane after I knew this I was very angry so I went off on them and told them I was going to leave this storage the next day I came they told me I had to leave and gave me 3 days to get out . Please keep in mind i am a single mother who has is trying to move into a new house and has this unit filled with all my stuff and they expect me to move in 3 days this is ridiculous and unfair so please if you chose to put your stuff in this storage know what you are getting into read more

I recommend Premier Storage! They have a large corporation look and feel for cleanliness, size and security; with the personal, friendly, caring and independent business professional attitude. This winning combination plus a great location, close to shopping and the freeway, has helped them earn the 5 stars. When visiting, ask for Melissa. She is a superstar and will make sure that you get the latest special and the best service! Vito read more

I would really like to thank the manager Raquel for her assistance in helping me with my account with this company. Truly professional and strives for excellent customer service. read more

What a great experience my wife and I had at Premier Self Storage. Dwight and Peggy were professional and helpful in the planning our our sons storage needs for this years coming school break! Our sincere thanks to the entire management team at Premier Self Storage Roll Tide! Mike and Nicole read more

Excellent storage unit, we needed one urgently and got one very fast, easy sign-up and pleasant front-desk help. The drive to our unit is easy with gates opening and closing properly. We had to bring several vehicles and all went through the gates without any problem. Units are clean and aerated. read more

Stay away from these folks. I cancelled my storage unit in writing per the terms of the lease on the day I moved out. I just found out that they continued to charge my card. They confirmed that I did indeed cancel my unit and agreed to reverse the most recent charge...great! What about the month prior when they charged me also? Their error but I don't get my money back. The team said there was no way they could refund my money. No one there is authorized to give me my money back. Bad business. read more

Great Staff, very friendly people. The Room I rented was really clean and the entire process was fast and easy.

I would like to say i am moving out of this storage by end of the month thankfully. However i went in today and the same gal that helped us last time was present and reminded me this time that sales are final i understood i said and thank you for saying something. All i thought was good until she decided to comment on how i made a big thing about it last time about them not telling me and i might comment she had a snotty voice and treated me like crap this time. I said look i dont apreciate being treated like this just because you didnt like my review last time, she continued to comment and rant so i told her my opinion anyone in managment or sales should be able to handle alot going on around them. As i know for working in sales before and if a mistake is made the manager should make some acomidation. She continued her ranting and at that point i have had enough i was so upset by this visit i carried the box heavy paper out which being high risk pregnancy i shouldnt have but i wanted out of there and her ranting and snotty attiude. I came in there with a smile and happy demenor and laughing nature even after last time and was rewarded by attitude and complete disrespect as they didnt like my review . So as for customer service and training this place is lacking severly. You are all warned. read more

I am not typically one to write reviews but I feel that I do not have a choice but to tell my story. I had a unit with Premier Self Storage for a little over a year but now everything that I owned of sentimental value is gone. My deceased father, grandparents items, EVERYTHING!! I have a son who is a cancer survivor who had items in the unit that could never be replaced from the hospital. I was emailed on 10/02/2018 giving me a run down of all charges, late fees, cut lock fees etc. I was given dates and also was told in this email that this served as a 30 day notice and that more information on an auction date were to follow. NOTHING..... I decided I would reach out being that I had not heard anything. Well I was told that my items had "ENTERED THE AUCTION PROCESS'' and that it would be looked into if I wanted to buy my things back. Ok great! tell me what I need to do.... Well I heard nothing back until I reach out once again. It was then I was told that my items were sold on Oct 3, 2018 .... but I just got an email on Oct 2nd 2018, giving me a date to pay by and also a 30 day notice so how could my things be auctioned the next day? I am so hurt and I feel violated because I was led to believe that I had time when in actuality they never had any intention on honoring those dates and sold all of my things in less than 24 hours from the email. I am devastated and had I known I would have done everything in my power to get my things back who wants to argue with a property manager about their children's pictures and fathers remains? I fell on hard times due to a devastating loss and car accident and I feel like I have been taken advantage of. Although I am hurting I will take the proper steps to fight this situation. I have no problem acknowledging my short comings but as a business you can not give a customer documented dates and then not honor it. I was told continuously by Brandon the area manager that I was late...yes that has been established but where is my email that was to follow? Take responsibility please!!!! The attitude, yelling and rude comments were an extra touch that was not needed then to say he did more that he had too... lol Ok, so as a manager speaking to me, checking to see if my items were there and explaining why I was not properly notified is above and beyond your duties??? He then asked what sentimental items did I have in the unit I mentioned a few which he "miraculously found" well if my items were sold more than thirty days ago why are my things just hanging around he also asked if I had any suitcases.... uh yea actually I did! so this is very interesting because earlier in the conversation he stated several times he knew nothing of what was in the unit. He then stated that the email was automated, funny thing is it had all of my information which automated emails usually don't. I also wish I had checked yelp prior to renting but I didn't which I take responsibility for that but what I will not take responsibility for is Premier Self Storage not holding up their end after sending me clear documentation. I have already started a case with the BBB and reaching out for legal representation in this matter BEWARE IF YOU HAVE ANYTHING THAT YOU VALUE THAT CANNOT BE REPLACED PLEASE PLEASE THINK TWICE, MAYBE THREE TIMES BEFORE STORING YOUR ITEMS AT PREMIER SELF STORAGE I TRUSTED THEM AND I NO LONGER HAVE MY THINGS THEY WERE PROBABLY THROWN AWAY ON OCTOBER 3RD WHILE IM FOOLISHLY SITTING AROUND THINKING I COULD TRUST WHAT THEY SENT TO ME.... IF ITS THINGS YOU CAN LIVE WITHOUT HAVING GO AHEAD BUT TAKE THE CHANCE BUT IF YOU HAVE SENTIMENTAL VALUE PLEASE DO NOT RISK IT!!!! read more

Called to ask about prices and ended up going with this storage facility instead of the others in town. I am very impressed with the prices, the facility, and the service we received. Linda was exceptional over the phone and even better in person. I would highly recommend Premier Self Storage for any of your storage or packing boxes needs. read more

We been a customer for a couple of years, everything been safe and clean I just wish the price would stay the same instead of going up.

Amazing customer service! They went above and beyond with my move in and out. You do have to get ur truck rented in advance but why not be prepared? They were wonderful :-) read more

great staff and customer service, very helpful and thorough every time I called or visited the office. reasonable prices relative to other storage facilities, plus they offer the option of reserving their truck for 4 hours/20 miles at no cost (just replace the gas used) once you obtain a storage unit from them. lots of security cameras in use with all the monitors right there in the front office. very nice, overall. read more

We have had antiques in storage for a while as we settled an estate. There is rat poop everywhere, the lighting goes off every 5 minutes making it near impossible to move items around. the outside is kept clean but that is NOT the same for the inside. The staff is hard headed and when you explain that you do NOT want email after email and that correspondence needs to come in the mail they simply ignore you. We have had nothing but grief dealing with these people and this rat mess. Go anywhere else just not to Premier - If I could give them a minus 5 I would. Good luck! read more