Had the best experience here Khalil was such a huge help and made my day 10x better and helped the…read moreprocess go by very smoothly he is the best Verizon employee I have ever met and am so grateful for the help he provided ge definitely needs a raise

I had an absolutely phenomenal experience thanks to Keith and Khalil. From the moment I walked in,…read morethey were professional, attentive, and genuinely focused on helping me--not just making a sale. They took the time to understand exactly what I needed, answered every question with patience and clarity, and made the entire process smooth and stress-free. What really stood out was their level of knowledge and honesty. They didn't try to upsell or rush anything--they made sure I felt confident in every decision. It's rare to come across customer service like this anymore, and both Keith and Khalil went above and beyond. If you're coming into this store, ask for them--you won't be disappointed. Easily one of the best customer service experiences I've had.

Harry, store manager always greeted and came to assistance, even when he is busy with other…read moreclients. He always take time listen and provide the best solution for my home internet and also my mobile plan. He provided me with in store promotion for my Samsung trade in and I decided to go with a Samsung new Z fold with a new additional line to my business. Highly recommend to anyone coming and visiting the store, and there is pretty much no waiting time. Excellent service and wonderful people !

Don't even bother. I made an appt online and as soon as I walked in, they told me to check-in…read more Check in where? They said it was on my app. There was no option to check-in? I said "I'm here, can't you just look me up?" Anyway, I already knew there would be a language barrier as the two employees seemed to cater to the Chinese-speaking customers that were there before AND after me and told me to wait. 20 mins later and I walked out without being helped. Complete waste of my time and they didn't seem to care either.

These guys did a great job. I woke up in a panic with a phone that wouldn't charge and the…read morecharging port was so hot that I couldn't hold it. I couldn't connect it to my laptop to back it up and I hadn't backed it up in a while so I was worried I would lose all the pics of my 7 year old daughter. Called these guys. They did curbside pickup during the pandemic. Told me to he back in an hour. I met them back in an hour and the Tech was there with my phone charged and working. Thanks a bunch. Great job!

Great service in 2 minutes they made my case I love it so much I was recommended there by my…read morecoworker , she did one case there 1 year ago and still looks perfect no scratches ... I like "the Weeknd" so they made it for me thanks...

Needed my iPhone fixed immediately, front and back screen were cracked…read more He responded fast, was able to fit me in, fixed it quickly. Everything is working great, I can tell he knows what he's doing. Quality parts and service. He's in the jamboree plaza Thank you so much

Had a broken Samsung S24 screen that was not working. Instead of buying a completely new phone, I…read moretook it here and they quoted me a price of $370 to replace the screen with an original factory version. The whole process worked out great and took about 3 hours. Saved me $2000 to buy a new phone.

Located near valet parking This location is so convenient…read more Staff is great Products have a wide collection

Useless service . Waited for an hour with no help! Manager has bad attitude and is of no help to a…read morebusiness account

I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

DO NOT GO HERE…read more The sales team does not listen to your needs. I walked in looking to purchase the Galaxy Fold phone. 1) They did not have any to show me. 2) They told me that they break all of the time. So, they convinced me to try another phone. I went from owning Galaxies to trying a Google Pixel which is the WORST phone and is constantly having problems. I'm now in a position where I am stuck with this phone (which already causes problems every single day for me) and would put myself in a financial hole if I decided to swap back to the Galaxy phone. At one point, when I was comparing two separate phones, I asked the sales person which phone was bigger. His response was that they were similar. "I see that they're similar, but which one is bigger?" I said. He repeated his answer. Then I asked if he knew the answer and he said no. "Can you go in the back and look at the boxes or a grab a measuring tape?" He hesitated, went into the back and came back with the answer. The sales team lies. I needed a manager's help to do something, but no manager was present. This was a Wednesday at 3:00. I asked if a manager would be back the following Wednesday at 3:00 because I'd be in the area again. They said that they didn't know. I said, "There's not a paper behind the office door showing their hours?" They said no. "There is no way you know when your manager comes and goes?" I asked. "No," they said. The following Wednesday I came back and the store was packed. After ten minutes of waiting, I asked if there was a waitlist. The woman told me the order of the people that arrived. I explained that I wanted to wait in my car and not lose my place in line. She reluctantly took my number down. "You promise you'll call me when I'm next?" I asked doubting that she would. "Yes," she said. Twenty minutes later, I saw two other couples enter the store and another come out. I had still no phone call and had left the line open waiting for them. I walked back in and saw that they were helping the next round of people and asked, "you didn't call me?" The woman clearly had forgotten or ignored me and softly said, "I tried..." As I stood there waiting, I asked when they could help me, and she asked what I needed help with. I simply needed the address to send back my old phone. She told me that I have to call the 1-800 number. I said, "Yes, but I want you to do it because it will be quicker." She told me I was wrong and that they have long delays when they call t-mobile and that I should do it on my own time. There were other observations that I made as well, but I will refrain from adding those.

Terrible service. We had an appointment scheduled for 4:00…read morePM and arrived on time. We ended up standing at the check-in desk for about 30 minutes before anyone even spoke to us. After that, the manager told us there were 13 people ahead of us, even though we had a confirmed appointment for 4:00. In total, we spent almost 1 hour and 40 minutes here and were never helped. Complete waste of time. Employees keep going to the back room, coming out for five minutes, then disappearing again for half an hour. There is absolutely no organization or respect for customers' time. It honestly feels like the entire office operates this way. Very disappointed. We will not be coming back and will look for another location.

The manager, Johnny Vasquez, made my day! I was having a tough day but when I walked in I was…read moregreeted and helped by Johnny who had the most positive energy. I had to trade in my phone but there was a system error. Instead I would have to ship it out, I was frustrated because I did not have time to go home and do that. To my surprise, Johnny said to give him 10 minutes and it would be taken care of. He took care of the logistics, printed the label, got the box and packed the phone so I'll I'd have to do is ship it off. He made sure I took pictures of all the important info and answered all my questions. The entire time he had great energy and was very helpful. I am very grateful for Johnny and that interaction. He helped make the process super simple while I was in a rush. Thank you thank you!

I came into the Verizon store at the Irvine Spectrum just to inquire about switching after being…read morewith AT&T for over 15 years. I've always felt that upgrading phones let alone changing carriers was a hassle, so I truly wasn't planning on making a move that day. I had three lines with AT&T and another with T-Mobile and was only exploring options to possibly combine them and upgrade our iPhones. From the moment I walked in that morning, Alden Martinez's customer service immediately put me at ease. He was knowledgeable, patient, and never pushy, which made me feel comfortable actually making the switch. Even though I hate the traffic and usually avoid that shopping center, I came back later that night with all four phones and Alden made the entire process painless. He was extremely knowledgeable about Verizon's programs and promotions and explained everything clearly. For once, I felt confident and stress-free during a carrier change. I still need to go back to pick up my Apple Watch (which he also convinced me to get), and I'm actually looking forward to working with him again. What really stood out was his follow-up. Alden called me afterward and helped resolve issues AT&T was giving me during the switch. He handled everything professionally and went above and beyond. Alden Martinez truly deserves recognition for his excellent customer service. If you're considering Verizon, ask for him. you won't regret it.

Guy was nice, but the hill he quoted me was way lower than it came out to be. Had to work with an…read moreagent over the phone to get it corrected. When I confronted them in person they said there was nothing they can do. Would not advise this location for a new phone or devices.

Thank you so much ~~ Reza Great kind and professional skill…read more I couldnt log in new T mobil life App but he sloved problem.

Don't go here for business accounts…read more The kids working here were all friendly and patient. Sadly, they do not know how to service business accounts. Was told I needed to create a login to the T-Life app. Wasted nearly 2 hours of my time. No one seemed to understand anything I said. I was constantly repeating myself and was given responses that didn't make sense. I was able to get phones for my employer's business account very easily at another store. No, I did not need to use the T-Life app.

Staff are nice and professional here. The store is clean and tidy. The cricket network works very…read morewell.

First of all customer service at this store is the worst if you do not speak Chinese. The two women…read morethat my wife and I dealt with on Friday February 14th 2025 and Sunday February 16th 2025 could barely speak any English and the one on Sunday was too worried that she couldn't finish her lunch to help her customer because there's a state law saying she has to have lunch. She made us wait in the store with our backs to her while she was slurping up her food very very inappropriate the worst customer service I've ever seen and I have been a customer with cricket for over 10 years If you are in the Irvine area there are English speaking residents also not just Chinese. I do not recommend this store and the people are very rude. While she was helping us the young lady helped a couple of families that only spoke Chinese and completely ignored my wife and me Obviously they don't teach customer service at cricket or in China I will soon be finding a new carrier for my family.....Cricket really stinks Sure would be nice if someone from cricket would actually call me and ask me what happened and please have someone who speaks English from America to talk to me