Just went in to upgrade a phone for my dad and Jacqueline was extremely nice and helpful through…read morethe whole process. Thank you!

The worst customer service I ever had. Came in trying to get a new phone and a young lady named…read moreAlice had a horrible attitude, did not offer me anything and seemed like she was trying not to get a new customer. Clearly she has never worked for a phone store.

I wish I would have read reviews prior to coming to this location!…read more I originally placed an order online for pick up at this location. It was for a new phone that was confirmed to be in stock. Interestingly the next morning the order was canceled. When I called to inquire, the employee said he believes the phone was sold out. I called AT&T and they confirmed that the store had the phones in stock. I later received a call from another employee who said they have plenty. This raised a red flag. I went in-store anyway and was helped by a nice employee who had a very soft voice. It was difficult hearing/comprehending him. He was speaking so low and fast that I thought he was simply explaining the device. Upon leaving the store I received an email with my updated bill. It was higher than when I made the purchase online. Turns out, he added NEXTUP ($10/month) and a protection plan ($16/month) without my consent. It was never offered, it was automatically applied. It's no wonder my order was originally canceled. I felt very deceived. This is why I avoid going in stores! If you go, be sure to make yourself clear and examine everything. Don't let them fool you.

This location is inconsistent for customer service and overall a reflection of management…read more When it comes to being helped, (note to self expect a 45 minute wait) Callers get better assistance and are prioritized instead of the individual, which in front of you. Speaking from personal experience, I've had the following; Manager, Asst. Mgr. and staff to assist me. The one common trait they all carry; lack and sense of urgency, experience, communication, multi-tasking, careless and overall no pride on the experience, they're delivering. The demeanor, expression and body language is obvious, when you walk in. You'd think if there's peak hours you'd have proper staff to assist, and be ready. This is the one location I've walked in, instead welcoming, communicating about wait time, I've been ask if "Do you have an appointment?" I've been ask follow up in this form ; come back another time, make an appointment, given a number to text and inquire about my needs. (I waited to not be helped and doing the above per their request, I get dodged) Noted if it this would be a one time mistake, I'd understand. Though the numerous times that I've gone to this location, the same issue arrises. One of my biggest issues is if and when someone calls they will assist the individual on the phone, being in the middle of assisting you. You have to yet again wait. It's quite frankly shocking!!! Don't recommend this location, would go to another location and reminder that as customers our time is valuable. We shouldn't feel like we're interrupting. AT&T PLEASE DO BETTER

Alma changed my screen protector and was very sweet and professional. She put the privacy one. I…read morelove it! My phone feels brand new.

Upgraded my phone!…read more With all of the iPhone 16 advertisements, I couldn't resist. I ordered my upgrade that day it was available. And waited to receive my phone in the mail. Got my phone, cleared out my old one, and went over to T-Mobile. They helped me with the trade-in of my old device, which was the 14 iPhone Pro Max. Don't judge me lol It wasn't that old haha The trade-in process was easy peasy. They logged into my account for me and provided shipping label and box. I was done pretty quickly. I browsed some of the cases to see if there was any I liked. Nope. I'll use a basic case and wait until the cuter ones come out for the iPhone 16 Pro Max. I am loving my new phone with two additional buttons. Waiting for the AI features to come out with the next update. Pretty smooth process with T-Mobile.

I want to give a big shout out to Moises! He was working at the computer area. I had so many…read morequestions about different products and he was very patient, very kind and respectful. I will definitely be back and shop in this location because of him. Please give Moises a raise he deserves it!

I came in one night . They had what I call an 'event' going on. Where ppl rushed on in to place an…read moreorder for pokemon cards. I came in an hour later after it initially started. Seemingly still made the cut to order. There was about 20 ppl in front of me. So as the line shortens and im getting closer and closer, I'm just on my phone, texting friends, being excited that I'm about to place an order for this very special set. The manager/supervisor, whose name is tony, comes around to the line and makes and announcement. Specifically stating that they will NOT place multiple orders for individuals. I paid no attention, it didn't apply to me. I had just got there 15 minutes ago and hadn't placed any order yet, I thought. Then tony looks at me and proceeds to tell me that I should leave and that he will not be taking my order. I didn't listen to him. There were only 4 ppl in front of me. I was almost there. Soon as I got in front of the cashier, tony comes rushing from around that corner and tells me he's not taking my order. I kept asking why so he tells me to talk to security or call corporate. I'm confused as fuck! Then the female cashier looks up my account and tells me that I've been buying from other stores and now that I can't buy from their store. So I'm asking myself, if I bought a tv from the other location, I can't buy another tv at this location?? I started to feel like tony was discriminating against me. Becuz I came to realization that buying/purchasing from other stores was not the issue here. Becuz tony had already told me before I even got to the register that he was not going to take my order if I'm intending to place multiple orders. Which I hadn't. We went back and forth, and then begins to tell me that he now will take my order but it WILL be canceled. So after discriminating against me, he now wants to threaten me by deliberately canceling my order. So as he proceeds to place my order. I give him that necessary information that he needed. I gave him the sku number for the product that I wanted. And after I gave him that number he says to me 'funny that you know the number by heart' . It was 7 numbers. I remember my dl number. My license plate number, my ssn, and even my mama phone number by heart. I have no idea why he thought I couldn't remember 7 numbers to a product I've purchased in the past numerous times at other locations. All in all, this guy tony discriminated against me, threatened me. Intimidated me. And patronized me. He straight up profiled me. I wanna have a talk with HR next and ask what type of ppl they hire and requirements are needed to have a manager/supervisor position. It's ppl like tony is the reason why I don't come to this location. I've had better customer service at other Best Buy's location. I get 'good mornings' every time I walk in after a night of camping out. I don't get treated like shit like how tony did me. Take my word for it Don't come to this location Westminster mall and Costa Mesa is the place to go. I got the proof.

Yesterday, my husband and I had an absolutely amazing experience with Jessica Hernandez, an…read moreemployee of this S. Main St., Orange, CA, AT&T store. We went to the Brea Mall to purchase Apple Watches specifically for the watches' fall detection and other emergency contact features. We intended to connect our new watches with our existing AT&T wireless account that provides service to our iPhones. Jessica had been assigned at random yesterday to an AT&T kiosk in the Brea Mall. After we bought our watches, my husband and I connected with Jessica at the kiosk. Over the next several hours, Jessica diligently and expertly connected our phones to our AT&T wireless service, overcoming unexpected obstacles. This came about as follows: Jessica first connected my watch to the service. She then tried unsuccessfully to connect my husband's watch to the service. After many tries to establish the connection, and after working directly with Apple employees at the Apple Store, Jessica was able to establish that my husband's new watch was defective, and we were able to replace the watch on the spot. Before we could connect my husband's new watch to the AT&T service, it was already after 7:00 p.m., and Jessica's shift was over, and she left to go home. Then, amazingly, just a few minutes later, Jessica voluntarily walked back into the Apple Store, sat down and proceeded to go through all the steps necessary to connect my husband's watch to our AT&T service. We were completely blown away by Jessica's amazing diligence, skill, patience, and excellent customer service skills, over the 3-4 hours all this took. Even the Apple employees were amazed at her dedication to representing AT&T at the highest possible level. Here is the bottom line: Jessica Hernandez is a highly skilled, professional, dedicated AT&T representative who served us with consummate courtesy and patience. She provides great value to AT&T, and we urge AT&T to strongly consider her for future opportunities in the company. Judy and Luis Ortiz, Orange, CA

Came here to exchange an upgraded phone. Tried multiple times because I've always been able to…read morereceive this help in store. The rep kept claiming there was absolutely no way this could be handled in person and I had to call and mail my phone back then wait for a new one. So I left and did what he said.. every avenue told me I needed to go back in store to do this. Now I have to drive to find a new location with someone who will actually help me.

I came in because my phone was stuck in SOS mode and I was unable to make calls or send messages…read more My phone stated it needed a Puk code that could only be given to me by Verizon. The worker in the store couldn't help me, so they called customer service and had me wait on hold for a representative. I was on hold for an hour before a rep finally came on the line. I then spent another 30 minutes with him trying to figure out how to get my phone out of SOS mode. No one seemed to be able to give me the elusive Puk code or get my phone working. He then stated he would need to escalate the call and would transfer me to another department. I figured he was going to warm transfer me to human. Nope. I was just placed back on hold again to wait for who knows how long. At this point I'd been there for over an hour and a half and my phone still wasn't working. I was not about to wait for another hour, so I just decided to upgrade my phone. I really didn't want or need a new phone; but that was my only option at this point, if I wanted a working phone. I declined the insurance multiple times. They told me they'd give me a month for free, which I also declined. A couple days later I decide to check my account to see what my new total monthly payment will be and there is two additional services that were added to my plan. The insurance coverage, that I specifically did not want, and an upgrade on my hotspot data allowance. Both of these services I never authorized or requested be added to my plan. This seems to be a common occurrence with Verizon. The main things you should take from all this is to (a) hope your phone never goes into SOS mode because no one will be able to help you; and (b) if you make any upgrades or changes in the store, make sure you check your account when you get home. I'm about 90% sure you'll have unauthorized additional services added to your plan.

Been a Verizon customer for 3 years. Whenever I have questions I come in store I've tried them all…read moreout but this is by far the best. Paloma was extremely helpful! This girl needs a raise went above and beyond to help me out with any question or concern and genuinely cared to help and not just because it's her job.

Michelle is an amazing employee, she helped me set up all information even stuff I thought I lost…read morethanks to her I retrieved all my important info! Please give her a raise come to this store she multitask she helped me thru all that plus other customers and they weren't easy to deal with

On October 30th, 2024 I entered a Cricket Wireless/Spacetel LLC in the city of Orange, California,…read morewhich is located at 1516 Chapman Avenue. A Cricket employee named Nathan B was instantly there to offer service. I told him I wanted a cricket phone number or SIM to go in the phone I brought in with me. He looked at the phone for a bit, then informed me that it wasn't an "unlocked" phone, (it absolutely is unlocked) and also told me my Samsung Galaxy A13 was not compatible with Cricket networks. This upset me because I really didn't want another phone at all. He said he had a Motorola promotion that would fix all my problems. I said I could possibly spend about a hundred, but then he rang it all up and my total was $158.64. I was upset again that I was now dipping into my rent money, but I gave him 8 20s which was 160.00 dollars. After he told me my due date couldn't be changed from the 30th of the month (even though my disability check comes on the first and third), I had to really dig deep and really make certain whether or not I made the correct decision in getting that cheap Motorola G Play. After I paid him all the cash he told me my phone really WAS compatible but that he made a mistake. My Brothers well-known attorney told me the next day to take the phone back to Cricket and get my money back, mostly because he felt I had been taken advantage of. On October 31st, the next morning I returned the phone. I was told I would be getting only $11.00 dollars back out of the $160 dollars I gave them, and the rest would be going towards some kind of fee. In just a few hours cricket had been successful of basically stealing my money , robbing me of my cash and even getting their phone back. When i got the $11.00 dollars back instead of my $160.00 I hurried outside and called 911, because I was just robbed by cricket for all my money. Even though I for sure think it was an emergency, the 911 people said it wasn't and that the only thing I could do was file a complaint. He said I had a right to picket the company from a public sidewalk, and I thought that was a great idea, since their store windows were directly adjacent to the public sidewalk, and next to that was a very busy street called Chapman avenue, where maybe thousands of people going right by me and reading my neon green giant poster board that has printed on it in bold and bright lettering "Cricket customers, please ...BEWARE! They will SCAM you for sure, especially if disabled or elderly!!" and on the other side, "Dont get SCAMMED by Cricket Wireless!" I cancelled some important surgery appointment and then made a plan for myself to be out there , right in front of Cricket, with my sign and wave and hold my sign in the air from the time they open until noon, then a few more hours in the mid afternoon, so everyone can know how they are pure and evil scammers who prey and exploit and take advantage of those of whom suffer various mental deficiencies and limited intellect. I'm going to be there , starting Monday, every day of the week, about 4 or 5 hours a day, holding my sign high in the air, to warn others who might be coming to this shady business to get a phone, and easily make them more aware of your despicable treatment of disabled people, and all your theft schemes and practices , which must generate a TON of additional free money for the whole Cricket crew. This is going to be an important learning lesson I'm about to unleash upon you, and an extremely humiliating one, mostly because you stole money from the wrong person this time. You will be exposed, enjoy the consequences of your collective horrific behaviors.

So quick. So convenient. Aaron was so friendly. Got everything I needed to fix my phone and I was…read morein and out in 15 minutes!

I took my phone to this shop to fix two problems: the power button had come out and the display was…read moredetaching from the body. He quoted $80 total. I paid $40 upfront, and he ordered the power button. When the part arrived, I returned to the shop. He attempted to install the new power button by pushing it into the slot from the outside, and it immediately got stuck. He then told me he needed another hour. When I asked why, he shouted and said he had to open everything, including the battery. I asked to see the phone and noticed he had used sharp tools (likely tweezers) to pry it out, which chipped the edge of the new button. He eventually removed it and admitted he had inserted the button the wrong way around. I then asked how he planned to reattach the display. He said he would use double-sided tape. I told him that wouldn't last and suggested proper adhesive instead. He agreed, took the phone inside, and later returned saying everything was fixed. I paid the remaining $40. Just two days later, the display started coming off again. It was clear he had used double-sided tape after all. I watched a YouTube video, bought T-7000 adhesive, and fixed it myself.