App has apparently unfixable glitches. Changing names on a second line is not possible by customer…read more It can be accomplished over the phone but the change doesn't appear on the app. If they mess up transcribing your initial application, again it can only be fixed by phone & again the app won't show any change. TECH CANNOT FIX THESE ISSUES. Even after 4 calls, 10 days, and hours on hold, issues not fixed. Not a confidence builder.

Okay so we left t-mobile because we had horrible experience after experience. We went in to get…read moremore information to cancel, and expecting pushback. I went in twice the first time a female helped and I can't remember her name but she was so friendly and helpful. She came to check me in and I told her I just needed a transfer pin. She said I can just do it on the app and gave me a few instructions. So juice and helpful. Then, only one phone transferred. We went back. Jairo helped us for nearly 40 minutes. He was so nice and helpful. He said he was going to help us make sure everything was set up properly with our new service provider and helped troubleshoot issues. He helped us with what we would need after too. He was so nice! If we had that experience every time we needed something from t-mobile we might have stayed. Thank you Jairo!

Just went in to upgrade a phone for my dad and Jacqueline was extremely nice and helpful through…read morethe whole process. Thank you!

The worst customer service I ever had. Came in trying to get a new phone and a young lady named…read moreAlice had a horrible attitude, did not offer me anything and seemed like she was trying not to get a new customer. Clearly she has never worked for a phone store.

I bought a 5G SIM kit here for my wireless router. The employee knew what I was looking for, and…read morewithin minutes he had processed my payment, activated the SIM, and given me the receipt I needed for my company expense report. My advice: Don't buy or activate complex products like phones or SIM chips ONLINE if you can instead come into a store like this one, and then have a pro save you time.

I wish I would have read reviews prior to coming to this location!…read more I originally placed an order online for pick up at this location. It was for a new phone that was confirmed to be in stock. Interestingly the next morning the order was canceled. When I called to inquire, the employee said he believes the phone was sold out. I called AT&T and they confirmed that the store had the phones in stock. I later received a call from another employee who said they have plenty. This raised a red flag. I went in-store anyway and was helped by a nice employee who had a very soft voice. It was difficult hearing/comprehending him. He was speaking so low and fast that I thought he was simply explaining the device. Upon leaving the store I received an email with my updated bill. It was higher than when I made the purchase online. Turns out, he added NEXTUP ($10/month) and a protection plan ($16/month) without my consent. It was never offered, it was automatically applied. It's no wonder my order was originally canceled. I felt very deceived. This is why I avoid going in stores! If you go, be sure to make yourself clear and examine everything. Don't let them fool you.

George helped me by transferring my 84 yo Mom's phone to my old phone today and was so kind and…read morepatient and funny. I had been dreading this errand but he made it easy and pain free! George is an asset to your team!

Alma changed my screen protector and was very sweet and professional. She put the privacy one. I…read morelove it! My phone feels brand new.

Why I'm the hell if the owner of this store is an illuminati he doesn't talk. To the people…read moreinvolved in your investigation honestly I don't know exactly what you looking for but if you don't contact me I can't help you. That out there there's a mother fucker coward. That is framing my entire family I know but until you contact me then the son of a mazon Matthew Hughes killed a guy

My boyfriend was very curious about the Meta glasses and wanted to try them on. They are only…read moreavailable at select Best Buy's with a limited availability. He made an appointment online for this location since we were going to go to the movies in Orange anyway. They have a large parking lot at the front of parking was not an issue. Once we walked in an employee pointed out where the bed took glasses were at and we proceeded there. Angel was at the Meta stand and helped him getting checked in. She was really helpful and knowledgeable about the product and walked him through every step on how to use them and what he would see. She was also very helpful when it comes to the sizing of the glasses and warning us that you would not be able to return or exchange for size. My boyfriend absolutely love the experience and although they are very expensive, he still walked out with them. He has had them for about three months now and he still uses them every so often on our weekends he hasn't had any issues with them.

Sebastián, one of the store associates, was able to set up wireless home internet for my elderly…read moremother while I coordinated everything by phone. He was exceptionally kind, even waiting for her after the store closed at 8 PM. He also made sure the device was working and ready to use, so she only needed to plug it in when she got home. Excellent customer service.

Came here to exchange an upgraded phone. Tried multiple times because I've always been able to…read morereceive this help in store. The rep kept claiming there was absolutely no way this could be handled in person and I had to call and mail my phone back then wait for a new one. So I left and did what he said.. every avenue told me I needed to go back in store to do this. Now I have to drive to find a new location with someone who will actually help me.

Thank you, Steven. Received immediate and excellent service with an SOS problem on my husband's…read moreiPhone.

I came in because my phone was stuck in SOS mode and I was unable to make calls or send messages…read more My phone stated it needed a Puk code that could only be given to me by Verizon. The worker in the store couldn't help me, so they called customer service and had me wait on hold for a representative. I was on hold for an hour before a rep finally came on the line. I then spent another 30 minutes with him trying to figure out how to get my phone out of SOS mode. No one seemed to be able to give me the elusive Puk code or get my phone working. He then stated he would need to escalate the call and would transfer me to another department. I figured he was going to warm transfer me to human. Nope. I was just placed back on hold again to wait for who knows how long. At this point I'd been there for over an hour and a half and my phone still wasn't working. I was not about to wait for another hour, so I just decided to upgrade my phone. I really didn't want or need a new phone; but that was my only option at this point, if I wanted a working phone. I declined the insurance multiple times. They told me they'd give me a month for free, which I also declined. A couple days later I decide to check my account to see what my new total monthly payment will be and there is two additional services that were added to my plan. The insurance coverage, that I specifically did not want, and an upgrade on my hotspot data allowance. Both of these services I never authorized or requested be added to my plan. This seems to be a common occurrence with Verizon. The main things you should take from all this is to (a) hope your phone never goes into SOS mode because no one will be able to help you; and (b) if you make any upgrades or changes in the store, make sure you check your account when you get home. I'm about 90% sure you'll have unauthorized additional services added to your plan.

Michelle is an amazing employee, she helped me set up all information even stuff I thought I lost…read morethanks to her I retrieved all my important info! Please give her a raise come to this store she multitask she helped me thru all that plus other customers and they weren't easy to deal with

On October 30th, 2024 I entered a Cricket Wireless/Spacetel LLC in the city of Orange, California,…read morewhich is located at 1516 Chapman Avenue. A Cricket employee named Nathan B was instantly there to offer service. I told him I wanted a cricket phone number or SIM to go in the phone I brought in with me. He looked at the phone for a bit, then informed me that it wasn't an "unlocked" phone, (it absolutely is unlocked) and also told me my Samsung Galaxy A13 was not compatible with Cricket networks. This upset me because I really didn't want another phone at all. He said he had a Motorola promotion that would fix all my problems. I said I could possibly spend about a hundred, but then he rang it all up and my total was $158.64. I was upset again that I was now dipping into my rent money, but I gave him 8 20s which was 160.00 dollars. After he told me my due date couldn't be changed from the 30th of the month (even though my disability check comes on the first and third), I had to really dig deep and really make certain whether or not I made the correct decision in getting that cheap Motorola G Play. After I paid him all the cash he told me my phone really WAS compatible but that he made a mistake. My Brothers well-known attorney told me the next day to take the phone back to Cricket and get my money back, mostly because he felt I had been taken advantage of. On October 31st, the next morning I returned the phone. I was told I would be getting only $11.00 dollars back out of the $160 dollars I gave them, and the rest would be going towards some kind of fee. In just a few hours cricket had been successful of basically stealing my money , robbing me of my cash and even getting their phone back. When i got the $11.00 dollars back instead of my $160.00 I hurried outside and called 911, because I was just robbed by cricket for all my money. Even though I for sure think it was an emergency, the 911 people said it wasn't and that the only thing I could do was file a complaint. He said I had a right to picket the company from a public sidewalk, and I thought that was a great idea, since their store windows were directly adjacent to the public sidewalk, and next to that was a very busy street called Chapman avenue, where maybe thousands of people going right by me and reading my neon green giant poster board that has printed on it in bold and bright lettering "Cricket customers, please ...BEWARE! They will SCAM you for sure, especially if disabled or elderly!!" and on the other side, "Dont get SCAMMED by Cricket Wireless!" I cancelled some important surgery appointment and then made a plan for myself to be out there , right in front of Cricket, with my sign and wave and hold my sign in the air from the time they open until noon, then a few more hours in the mid afternoon, so everyone can know how they are pure and evil scammers who prey and exploit and take advantage of those of whom suffer various mental deficiencies and limited intellect. I'm going to be there , starting Monday, every day of the week, about 4 or 5 hours a day, holding my sign high in the air, to warn others who might be coming to this shady business to get a phone, and easily make them more aware of your despicable treatment of disabled people, and all your theft schemes and practices , which must generate a TON of additional free money for the whole Cricket crew. This is going to be an important learning lesson I'm about to unleash upon you, and an extremely humiliating one, mostly because you stole money from the wrong person this time. You will be exposed, enjoy the consequences of your collective horrific behaviors.

Promt.very professional, very knowledgeable. And pricing was…read morecompetitive. I recommend him to all of my family.

Gonna give hector the benefit of the doubt he deserves his recognition he went above and beyond and…read morerepaired my PlayStation saved me some money check this place out!

I came to this T-Mobile location after taking care of some shopping at the Outlets at Orange. It's…read morein the corner of the mall near Banana Republic. I'd felt like I'd been overpaying for internet service from Cox and both neighbors and family members recommended trying T-Mobile as they were getting excellent service while paying half of what I was. I have my phone service with T-Mobile so decided to give them a try for internet. The store itself is immaculate and the people working here are friendly, professional, and helpful. Sarah enthusiastically helped me, providing me with a wealth of information, answering all my questions, and informing me about a special free offer they had for long-term customers like me (I've had my cell service with them for 17 years). She was the epitome of exemplary customer service. I liked that T-Mobile gave me a week to try the internet service out and, if it didn't work well or I didn't like it, I could return the equipment, no charge. Sarah told me to call her if I had any problem setting up the system, placed my new router (they call it Gateway) and amplifier (Mesh) in a bag, and off I went. While this review is for the store experience and superb customer service, I must say that after an easy set-up, I'm quite happy with my T-Mobile internet service.

My husband and I went in to get a new cellphone for him. We were warmly greeted by Martin, and he…read moreimmediately was on the case to see what was the best fit for my husband. Martin went above and beyond, and had the most patience for us both. We ended up making some changes to our plan, however Martin took the time to help us understand the new costs, and explained everything very clearly. Being there for a few hours, we also had assistance from Gabriel and Jose who were also just as friendly and patient! Definitely would come back to this location for the great service they provided.