I bought a refurbished office printer from Jeff. It seemed like a good deal initially but started…read morehaving problems after moderate use. He came out to service the unit and said it needed a complete rebuild, which with factory HP parts would be $300+. That was close to what the printer had cost but I told him to go ahead. After the repair was done we continued to have problems. Getting him to come back was like pulling teeth. He cams back again and said he was having trouble with old, aftermarket fusers and swapped it out - I said, you told me you were using HP parts? He said, yeah, these are but... The second replacement kept causing paper jams, wrinkled pages and other problems. I continued to call and get the "I'll be there tomorrow, sorry I got busy routine." Eventually he just stopped returning my calls. I left a message telling he this wasn't right and, and that I had paid good money for a service which netted me nothing. I even told him if he didn't call me back within a week to at least explain why he is refusing to make good on his repair that I'd be leaving him negative feedback, no reply. I will never do business with American Business Solutions again and I'll be sure to warn all my friends to select a more professional repair company as well.

There comes a time in every small business owner's life when they need to buy a copy machine…read more Luckily, it doesn't have to cost a fortune with the help of American Business Solutions. I found a copier they listed online, and when I dropped by to check it out, Jeff recommended another machine he didn't happen to have in stock which better fit my needs. Jeff went above and above to make sure I was getting the product I needed, made arrangements to deliver the copier to my office and even helped me set it up. His price was unbeatable. The quality of this refurbished copier is outstanding and I couldn't be happier with my purchase! Thanks for helping out a fellow small business owner, Jeff! Very highly recommended!

These guys are so unprofessional! Save yourself the time and go elsewhere for your repairs…read more I brought my iPhone here to get it internationally unlocked and was told they would contact me in 1-2 days. A whole week later, I decided to stop by to check on the status of my phone, and the guy there apologized for not contacting me. He then said something was wrong with their system and I would have to wait another 5 days. It's been 10 days. I took my phone to Pagetek and they got it done in TWO days! I could have saved myself three whole freaking weeks!!

Do not bring your laptop here. These guys are the worst kind of idiots. I got fooled by the free…read morediagnostic but honestly they have no clue what they're doing. They will keep your laptop at their facility for a good 4 months. NO JOKE. Within those 4 months you will not got a single phone call of the status. They're favorite line is "Oh I was just about to call you". Save yourself the trouble and headache and just go to a qualified repair center. This place is ran by monkeys matter of fact I think monkeys can do a better job.

Please don't use this "service" . They quoted a price of $199 to configure printer and scanner to…read morenew Internet service. (We aren't very technical). But, he should have been, right? Had a challenge with connecting printer to the computer and then suggested we connect every piece of technology in the house to the printer. Why not? Failed to mention that he was charging $30 for each connection! So, we ended up paying $295. Said he was" out of time" to connect scanner to printer but could return for another $195. Huh?? NO THANK YOU!! BTW, he also delayed his arrival for a day as he was "out of the area"!

Had two HP 476s that were having trouble picking up paper…read more Vince Campos arrived on scene, looking like a cast member from the Matrix. "All dressed in black, he won't be coming back" - because he fixed them both. Thorough job. Knows what he's doing and does it well. There's only one thing worse than a non-functioning printer, and it is two of them. Thanks be to VC!

Supporting a small business like this is needed for our community. I recieved the product I needed…read morequickly with great customer service.

Absolutely an amazing experience. I called 30 minutes before close and checked to see if they had…read morehey toner cartridge available expecting that I would pick it up the following day. To my delay they did have it available at a very reasonable price and Pamela stated that if I wanted to come down tonight she would wait a few minutes extra for me. I immediately left my office and went to the location. She was very friendly and offered great customer service.

My Dell Inspiron laptop wasn't charging this morning, when I was at a local coffee shop with my…read morepower packs and neither of them were charging my laptop. I went on Yelp and looked for a tech support resource. I called Orange Coast and was given some helpful and free steps to see if that would work. I went home and plugged my laptop into the wall outlet and then realized it may be the power cord that was the issue. I have one at home and one in my backpack. Anyway, I appreciated the free advice and not having any pressure to bring it in for a fee. I will keep this number handy for future tech needs.

I called Steve and told him My computer wasn't working, I encountered the wonderful blue screen of…read moredeath. So he told me to bring it to him and we discussed all options and the best route to take. He kept it overnight and was very reasonably priced. He was very knowledgeable and professional. We decided to back up my hard drive to make sure I could get to all of my files. Which was the most Important thing to me. I have deadlines I m working on. He saved me by getting to it so fast. Thank you Steve. Side note, he does work from his home if you are wondering about location.

Awesome service! Communicates clearly with you and doesn't give vague answers. After messaging many…read moreother computer repair companies in the area Kyle was the only one to give me a clear response in terms of estimates and repairs.

I have nothing but good things to say about this company. When my computer stopped running, I tried…read morea number of troubleshooting techniques I found online but none were successful. A friend recommended Bassett IT to me, and after using their service I can say I am very satisfied with my experience. Kyle is very knowledgeable about computers, and was able to identify the problem and repair my computer in an efficient manner. Not only was I happy with the price estimate I was given, I appreciated Kyle's politeness and professionalism. As someone who isn't technologically savvy, I was very impressed with Kyle's ability to break down the process and explain what he was doing in a way I could easily understand. I would recommend this company to anyone in need of computer repairs.

I went with them initially because their website allowed me to pick from variety of size options…read moreand calculated price automatically. I could modify my options and see how it affected the price easily. This was nice because it took a couple of seconds whereas with other companies, I had to talk to the customer service and wait 2-3 days to get quotes. But the process after that was a nightmare. The customer service guy was extremely bad at communicating. He'd repeat the same thing he said after asking for clarification. I literally had to email him "answer with a yes or no to the following questions" to understand what he was even saying. I tried getting another person by submitting a question all over again but I got the same guy. I think they only have one customer service guy. Their feedback for the artwork is extremely unclear. Maybe it is clear to someone in their industry but they seem to forget some of their customers don't do this for living or new to this. They use technical words and expect the customers to understand. They would also tell you what is wrong but won't tell you how to fix it. For example, they said to me "missing link" "color not matching our dieline" And didn't explain what that meant or what to do about it. Asked then how they wanted me to do it and the guy basically told me he couldn't. help. Update: It was pretty easy to cancel the order. I went with another company that had design help. The person at the other company who worked with me communicated with the designer for me and estimated the cost on the phone. Very smooth process compared to the one with FoldedColor. In summary: Pros: - Easy to get price estimations - Easy to cancel order - They don't annoy you with followups - Beautiful sample kit Cons: - Very unclear process. - You don't get feedback for the artwork until after payment. - They will tell you that your artwork is not good but won't explain clearly how to fix it. - Communication is poor. I had no idea what they were saying half of the time. - They can't get on the phone. Suggestions to owner (if you want new customers): 1. Make the ordering process clearer. - Change the order of the ordering process. Currently, it takes the user from the product page to "download your artwork and send it to customer service" page. Move it to after the checkout page. The current format gives the impression that you are supposed to create a perfect artwork file that is readily printable before checking out or it will go in production right away. - At least add a note saying "Please send your artwork after checking out. You will receive an email with your order number. Include your order number in your email title." - Make it clear that help for creating the artwork pdf file is not included. - Add a button that directs customers to designers. 2. Improve customer service. - Try not to use technical language when explaining something. Your customer/client could have any background. - Clearly state the problem and provide a solution. - Make customer service over the phone available. There are some things that are very difficult to communicate just via text. And it takes too long to get an answer for a followup question. If a customer asks, "can you help me with my pdf file?" and you need them to checkout before you can help, instead of saying "I can send our team your artwork and we will provide you with a 3D rendering image once your order is processed", you can say, "We do not offer artwork help pre-payment. Please finalize your order by checking out and then send your file with your order number in the title. Our team will get back to you shortly with feedback on whether or not it is printable. Unfortunately, the fee for helping to creating an optimal artwork is not included. Please let me know if you need help from a graphic designer. I can set you up with one. The minimum fee for a simple design is $35" or something like that.

While they have great options for packaging and good pricing, their service leaves much to be…read moredesired. If there is a problem with your artwork they'll only be vague when asking for adjustments and not reply when you ask questions either. Stay away, there are better options.

Andrew and James are AMAZING! They put their heart into their repairs and are very fair. My…read moreboyfriend and I bought a typewriter that was non-functioning and dirty, and James and Andrew brought it back to life. They're both so kind and helpful! I recommend bringing any of your items for repair here! Lamps, typewriters, vacuums, etc! They'll give it their best shot. Thank you!!!!

I have been a manual-mechanical typewriter collector for many years…read more Most of my typewriters require some type of adjustment, repair, cleaning, and tender loving care when I purchase them. As my machines are very expensive, and many of them I use on a daily basis, as a part time writer. I would not entrust this service, just to anyone. I have been using Type-O-Meca also for many years, as they are experienced and experts in the necessary repairs that are sometimes required. Their service and support is outstanding, and I always come away with a typewriter that is in better shape than when I bring it in to them. Andrew, is the owner of this fine facility, and he provides a service and support that is friendly, honest and sincere, in his relationship with his customers.