Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

Subject: Formal Complaint Regarding Misrepresentation of Vehicle Condition and Unfulfilled…read moreCommitments I am writing to file a formal complaint regarding my recent vehicle purchase from your dealership. Before purchasing the vehicle, I was assured by the sales representative (Tarun Mander) that the remote starter was fully functional and would work as promised. This assurance was an important factor in my decision to proceed with the purchase. Unfortunately, after taking possession of the vehicle, I discovered that the remote starter did not work. Since then, I have made multiple attempts to have this issue resolved through your dealership. I have requested to be contacted by the dealership manager on several occasions, expecting the matter to be addressed in good faith. Instead, I encountered a lack of cooperation and no meaningful effort to resolve the problem. Despite repeated requests, the issue remains unresolved. I was told that the dealership manger "Randy" would resolve the issue only if he wants to. In addition to the remote starter issue, the vehicle detailing that was promised before delivery was not completed to an acceptable standard. The vehicle was not properly cleaned or prepared for delivery, which was disappointing given the expectations set during the sales process. Furthermore, the delivery of the vehicle was delayed beyond the agreed-upon possession date, causing unnecessary inconvenience. Despite these delays, the dealership failed to ensure that the vehicle was delivered in the condition that had been promised. My overall experience has left me feeling that the dealership made commitments to encourage the sale but failed to honor those commitments afterward. Throughout this process, I have found the dealership's conduct to be misleading and disappointing. In my experience, promises were made to secure my business, but they were not fulfilled once the sale was completed. Rather than working collaboratively to resolve legitimate concerns, I encountered resistance and a lack of accountability. I believe I purchased this vehicle based on representations that were not accurate and on commitments that were ultimately not honored. The combination of the non-functional remote starter, inadequate detailing, delayed possession, and the dealership's unwillingness to address these issues has significantly undermined my confidence in the dealership and its customer service. I respectfully request that the dealership honor its commitments by repairing the remote starter at no cost to me, addressing the deficiencies in the vehicle's delivery, and providing an appropriate resolution for the inconvenience and disappointment I have experienced. If this matter cannot be resolved promptly and fairly, I will have no choice but to pursue other avenues, including filing complaints with the appropriate consumer protection agencies and sharing my experience with other potential consumers. I hope this matter can still be resolved professionally and in good faith. I look forward to your prompt response. Sincerely, Tejveer Gill & Navneet Gill

Not a good experience. I went in to trade my vehicle and already new the vehicle I wanted had done…read moreit mostly over the phone. Arrived at the dealership and my salesman James was nice. I was also charged GST twice. I waited for 2 hours for the financing to get completed they told me 15 minutes. Took 3 days to get the financing approved. Purchased the paint protection pkg which I usually never do because its not work it. Part of the deal was Ford would throw in tint, I explained to the salesman 3 times also via text, so he had it in his phone of how I wanted it tinted and they did not do it how they were asked so it had to go back. Then to top it off when I received my vehicle after they applied the protection coating it was delivered scratched up all over the entire vehicle. I purchased the vehicle Dec15 had to take it back Dec 2 for the tint and paint to be repaired, paint was not repaired it is still scratched so have to drop it off again to see if they can fix the paint. This was honestly one of my worst experiences purchasing a vehicle other than Land Rover.

Krysta (the manager) really went out of her way to aplogize and rectify the bad experience my…read morefriend had a year ago. I often say that everyone makes mistakes, but you can truly judge character by how one handles them. I don't really know what to say other than I appreciate her efforts. I don't ever write reviews to inform businesses of my unhappiness, only to inform other potential customers. If you have had a negative experience here, I encourage you to reach out to Krysta, there is no doubt she will do whatever she can to try to fix it. My friend is happy and can now truly enjoy her vehicle while putting this negative experience behind her. I'm going to give their service department a try since I've heard good things.

1 STAR -- BUYERS FROM OUT OF TOWN, READ THIS BEFORE YOU MAKE THE DRIVE…read more I live approximately five hours from River City Hyundai in Edmonton, so I made it extremely clear from the beginning that I could not simply "come down and see what happens." I was shopping for a 2026 Santa Fe Ultimate Calligraphy Hybrid AWD and was quoted a very competitive price of $56,398. I was initially told approximately $18,000 for my trade, and the paperwork I was subsequently given showed a $16,660 trade allowance, subject to inspection. Because I live five hours away, I specifically discussed the trade and the condition of my vehicle before making the trip. I made it clear that I would not the deal if the payment increased significantly. I was reassured that as long as my vehicle was in good condition, there should be no problem. This wasn't some mystery vehicle they knew nothing about. It is a Hyundai, and I disclosed the mileage. My local Hyundai dealership had already physically inspected it and offered $15,500. Based on River City Hyundai's representations and paperwork, we proceeded. I obtained insurance on the new vehicle, my husband took time off work, we spent the money on fuel and drove five hours to Edmonton. We arrived. The new Santa Fe was exactly the vehicle represented to me. Then they inspected my trade. Suddenly my vehicle was supposedly worth only: $11,000. Not $18,000. Not the $16,660 shown on the paperwork. $11,000. That's a $5,660 reduction from the written trade allowance after we drove five hours to get there. And somehow another Hyundai dealership that had actually inspected the exact same vehicle in person could offer $15,500. I cannot speak to anyone else's experience or what River City Hyundai intended. I can only tell you exactly what happened to us. But here's my opinion: a great deal isn't a great deal if the numbers don't survive the customer's arrival at the dealership. I had specifically explained why I needed accurate numbers BEFORE making a ten-hour round trip. They knew how far away we lived. They knew the mileage. They knew I couldn't afford substantially higher payments. They reassured me enough that I insured the new vehicle and made the trip. If they genuinely believed my trade could potentially drop by more than $5,600 after inspection, I would have expected that risk to be made crystal clear before a customer drove five hours. Instead, we arrived after investing our time and money and were presented with a completely different financial reality. Maybe they expected that after driving five hours, paying for insurance, burning the gas and taking time off work, we'd feel too invested to walk away. They underestimated us. We walked. I would rather drive five hours home empty-handed than spend years making payments on a deal I told them from the beginning I wanted in writing which they did but changed it anyway! River City Hyundai didn't lose this sale because I changed my mind about the vehicle. I loved the vehicle. They lost the sale because the numbers I travelled five hours for weren't the numbers waiting for me when I arrived. My advice to anyone travelling from outside Edmonton: do not make the trip based on preliminary trade numbers. Get the trade value as firmly documented as possible, ask exactly what could cause it to change after inspection, and be completely prepared to walk away. I did. Five hours there. Five hours home. Expensive lesson learned. One star.

Polite, prompt service. They let me choose the best day for me to get my radio replaced…read more They were prompt and they also checked my tire that had as slow leak...no charge. I love working with Carson. I always ask to be put in touch with Carson as he is a lovely young man. He is knowledgeable and polite, he smiles. and gets things done quickly. He is truly a outstanding employee..

I've come to this Toyota about 6 times now. And something always goes wrong…read more Today was the last straw, we will be going to a different Toyota to do servicing and details from now on. We came in for a shampoo and detail, as well as a quick diagnostic report. We were told at 9:30am that everything would take one hour, and then the shampoo drying time would be 3 hours. We checked in to see what the status was for waiting at 12:00pm, they had not even started anything yet. We don't have the time to wait longer when it hasn't even started so we canceled the entire thing and are waiting for them to bring our car back so we can leave... It's 1:00pm and they still aren't able to bring our car back, when we've had no work done! We've just wasted nearly 4 hours (and counting) for nothing! Don't waste your time, go to a different Toyota. Only saving grace is they always have property brothers playing in the waiting area.

Had a great experience with this dealership buying a new Honda Passport. They had no extra fees and…read moreeverything was very straight forward. Would highly recommend working with the team here!

Horrible, experience trying to buy a used car, the people working there who sell the cars are…read morestingy, and are annoying to deal with. They added last minute so called taxes ,which added 3500 dollars which weren't stated to be added. Never coming back,they were crappy salesmen, not really like able too. Yelled at me on the phone,when I said I was returning the car. Bad place to buy a car, NEVER COME HERE. YOU HAVE BEEN WARNED, they should have a one star rating overall on Google Maps.

Matthew's Auto Centre | Used dealership in EDMONTON, AB T5A 1C2…read more I've gotten numerous cars over the years as my work requires me to drive a lot but this THE WORST experience I've ever had. Both owner & the sales associate were rude , unprofessional , dishonest & not helpful. I wanted to buy a vehicle & they kept changing prices & telling me a completely different thing than what was posted on their website. I called in to verify something with them & the owner hang up on me saying " I can charge you whatever I want , I don't care what is on our website" . Its one thing to be bad at what you do but to be this rude & ignorant is something unacceptable. This is the worst service I've ever received. I would not recommend this place to any one. I would stay away from this place, there is many car dealerships out there if they don't appreciate your business - take it elsewhere.

My mechanic says it will take $6000 of repairs to make this car safe to drive. What a deal.read more

Definitely the best place to go to buy new or used vehicles as well as getting maintenance done on…read moreall vehicle models! The staff there are very kind and helpful and are willing to help you with all your vehicles needs.

Bought my second car here, and I always go here for any maintance or oil changes…read more They really listened to my needs and wants as a car buyer.

Don't waste your time. Buddy won't get out of his chair to help…read more Figured out why, he charges people lot rent to sell there so, the way I see it a sold car is less money for him. If you have a car there you shouldn't. If I did it would be gone asap.

Owner is extremely rude. stopped in to look at a vehicle with full intentions of purchasing,…read moreWouldn't let me test drive. When asked why he started screaming a me saying "you have no money and stop wasting my time." when I offered a deposit to negotiate the deal he said he didn't take debIt. I would NOT recommend buying a car from there.

We very recently purchased a certified preowned 2024 Lexus NX 350h. The moment we arrived at the…read moredealership our salesperson Noah made us feel completely at ease right off the bat. Usually looking for your next vehicle and going on a test drive comes with a ton of high-pressure sales tactics but Noah was the complete opposite. He was incredibly patient and created a zero pressure environment that allowed us to ask questions. Noah didn't just answer them, he genuinely listened to what we needed and also made great honest recommendations tailored to our needs which helped us ultimately land our perfect vehicle , thank you Noah for your exceptional customer service and experience ! We equally had an exceptional experience working with Kathy in finance. She was patient kind and we never felt rushed. What impressed us most was how down to earth Kathy was. She has so many human qualities that she incorporates into her role in finance Her knowledge of the finance world, the products and warranties is unmatched ,she had a very clear consultative approach throughout the entire process and in helping us choose the perfect protection plan for our needs and our peace of mind. We felt confident in our purchase and may I add our approval process was very quick !! Thank you, Kathy so much for your incredible service And attention to detail ! The level of professionalism with Noah and Kathy continued through to the delivery process of our Lexus with Laura. She went over every detail and feature with us and made sure we understood and felt comfortable driving home. She took the time to ensure she answered any questions that we had fully , Thank you ! Laura for your wonderful service ! We landed the absolute dream team. Wao ! Lexus of Edmonton really delivers a true luxury experience, a seamless experience from start to finish and second to none ! They exceeded our Expectations and could not be happier. We drove our Lexus off the lot knowing we made the best decision with our vehicle ,the dealership and knowing we will be well taken care of by Lexus of Edmonton. If we could give this dealership 10 stars we would ! Lexus of Edmonton is a family owned dealership and we truly got treated that way ! It is no wonder this dealership is rated at the very top ! and we got to experience exactly why. Thank you ! We absolutely Love our Lexus and driving it ! Give Noah a call at Lexus of Edmonton today and start your Exceptional experience like we had. Sincerely, Lu and Valerio

This is an exceptionally good operation with exceptional staff!…read more Knowledgeable, competent and capable. Trustworthy integrity. In Sales I would mention Mason and Jag in particular, and in finance Alex. Very honest diligent people.

We were looking for an SUV for our daughter. Mike showed us a unit that was not something we would…read morehave thought to consider, it fit our needs and wants perfectly! We are from out of town and the process was smooth, we have a very happy 16 year old!

Sold car with broken fob, then say nothing I can do... unlocks, trunk, panic work-- lock button…read morebroken. Like they didn't know it was broken. Over $250 to replace retail. Nasty deal. Haven't checked their inspection yet, better not be more dishonest BS! Oh and George manager screening calls btw.