Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Super accommodating and professional. No problem getting picked up. Had a weird one off issue and…read moreit was resolved quickly and efficiently. Thanks Bashir, I appreciate your help.

They talked to me and never actually went through and scheduled my appointment like what?read more

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

I want to again thank Julie at Avis Budget rentafor her exceptional customer service when I needed…read morea rental car this week. After making my reservation I went to pick up my vehicle and it was waiting for me when I arrived. I was in and out in about 5mins and on my way to work. Truly exceptional service and would recommend Avis Budget in Duncanville to anyone in need of a rental car. Carlos Camper

I needed to be in Austin at 11 AM on Monday. On Sunday afternoon I had car trouble and called Avis…read more They assured me I could have a car at their location in W. Camp Wisdom the next morning. I walked 1.5 miles at 7:30 AM to that location in the growing heat. When I arrived, the "manager," Dionte Davis told me he had tried to call me to say he had no cars at all. I was irate. He suggested I call their location in Hwy 67 to see if they had a car. My annoyance grew because he didn't offer to call. Hwy 67 did have a car and I asked Dionte to have one of the two employees hanging around listening to drive me the two miles. He refused. I called Uber, waited for a ride and did indeed receive good service at Hwy 67. My anger would have completely dissipated if Dionte had offered to call to find me a car AND given me a ride over. As it was I would NEVER recommend this site again.

I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

If you need to file a complaint on this branch, here's the corporate number 314-512-5000. They…read morereceive complaints and forward them to the regional supervisors. You will then be contacted by those supervisors for a follow up. Do not rent from this location and here's why. 1. Prior to receiving the car, I was asked if I had insurance. I said yes, then I was asked if it's liability or full coverage. I said it may be liability. I was then asked who's my insurance carrier and I advised progressive. I was told that they can give me a phone number to call and check, it only takes a few seconds. I told them I don't have the time, I'm in a rush. I asked if I needed to provide proof of insurance and I was told I have 2 options: provide proof or purchase DW. I then probed a bit, asking if it's truly required since the site says optional and I was told that if I can't provide proof of full coverage insurance then I must add on the damage waiver. Under this circumstance and being limited on time, I agreed to add on DW since I didn't have a choice. I was literally told those were my only to options to proceed with this rental. I rent from enterprise all the time and this was my first time being forced to purchase their insurance. I decided to do my research and learned, it is optional. I called the branch to further discuss and later found out the person who checked me out was the manager. Her name is Molly and she stood firm on her stance - saying it was optional. This is a lie. I know what I was told, I remember everything verbatim. I asked if she'd like to remove the coverage or if I should speak to corporate and she said to speak to corporate. I immediately called corporate to file my complaint and waiting to hear back. Outside of being forced to add on DW, the car wasn't cleaned properly. Seats and windows were dirty. I have pictures. 2. I reserved a compact car and when I arrived, I received an intermediate sedan which is a lot bigger than what I'm used to driving. I asked if they had anything smaller and was told no, that's all they have. There was a slight price difference however, I was not required to pay that additional amount since I had no choice in the upgrade. 3. Outside of my concern - I overheard the persons conversation in front of me. They said their car smelled of smoke. Molly (Manager) advised that they are short staff and didn't have time to properly clean the car. She asked the customers how can they make it better, just tell her what they think they deserve to make it better. I find this ironic given the fact that now that I have an issue, the solution is completely different. It's important to note that us customers are of different race. 4. I received the car with 357 miles but was told to return it on full. When we rent a car and don't pre-pay fuel, we are only required to return the car with the same exact mileage that we received it on. The manager tries to use every excuse to nickel and dime the customer. All in all, I'll never rent from this location again. The manager is a liar and doesn't know how to properly manage a store. I'll be returning the car soon, I have tons of pictures and videos incase she tries to add on additional chargers based on my response to the situation. Avoid this location at all costs. Update: I returned the vehicle and it's no brainer, I was charged a refueling fee. Very funny because before leaving initially, Molly said to me "bring the car back on full" however I noticed the car was NOT on full when I got it. It was at 357 miles. I returned the vehicle at 374 miles. On my paperwork, it says full but my videos taken on the lot says different. Molly need to lose her job immediately.

When I went to pick up the vehicle I had reserved the day before, the hertz guy had a buddy in the…read moreroom with her feet up on the desk. I was told there was no cars available that my insurance would pay for- even though it was reserved the day before- and then all the sudden he dug through a drawer and found a random set of keys for car that would work. The printer didn't work so I was told the contract/receipt would be mailed to me. It wasn't. But at the time I picked up the vehicle and from numerous voice messages left from this location I was told I needed to bring my vehicle back on a Sunday. Well they are closed on Sunday. No big deal- I have never seen a rental place without a key box where you can drop your vehicle off after hours. Not this place. Nothing. I walked the whole building. Call corporate and find out my insurance was actually paying for the vehicle through the next Tuesday. So I had a friend take time out of their day to go with me to take this back and couldn't even return it without paying massive fees to take it to a better location. So now I get to take off work and pay for an uber to get the car taken back. I rent cars a lot. I have never seen a place this unprofessional. It has been a nightmare. Also the car smelled really strong of horrible perfume so I had to ride with the windows down to not have an asthma attack.

If there were a way to give 0, I would! We sat for 25 Minutes just waiting to exit the Hertz lot…read more Not sure if there was a computer glitch, but we were offered no explanation. Please don't use this company if you plan to conduct any business in a timely fashion in Dallas!

I been doing business with this business rental car location for a long time. The main reason I…read morecontinue to do business their is because of the great staff they have working at that location. I live in Grand Prairie and we have 2 locations in Grand Prairie, but they don't have the staff that Julie has. Julie and Kristi are great to work with and they truly take care of their customers. This is a great store with great people!

i dont even know where to start. first i reserved a car the day before and the next day i get their…read moreand their are noooo cars at all. then after waiting two hours for a car the lady tells me they dont take my type of visa card. so the funeral that i was suppose to attend in arkansas i ended up missing. the worst experience ever. i dont recommend anyone go to this place ever!!!!!!!!!

Zipcar is worst place to rent a car. There cars dirty and have mechanical issues also. They have…read morethe worst customer service I have ever used. Don't use them.

This is hy far the worst company i have ever done business with. to top it iff customer service…read morethretened to end my membership with them if i continued to press the issue that was not resolved. I rented a car from zipcar to make extra money for christmas the car i received was full of drug parafanelia and smelled like smoke with the gas light on i received it in this condition almost 45 minutes later than i reserved. zipcars response Refund request (#14859374) assigned agent Petra Assigned agent How would you rate the support you received? Good Bad What is the main reason you are unsatisfied? Add a comment about the quality of support you received (optional): Update ticket requester Clifton Watson December 13, 2024 at 12:52PM Hi Clifton, Thank you for reaching out to us with your account concerns. I can see that you received communication regarding this issue previously. We let you know of our decision and we consider the matter closed and will not be able to communicate further on this issue. Please be aware that continuing to push back on this resolved issue may cause your account to be reviewed for viability and closed if deemed appropriate. I apologize for any inconvenience. Thank you, I hope that no one else has an experiance like i did and this is the only way i know to help you make a decision.

Daisha was super helpful from the beginning of pick up to the drop off of the car she made…read moreeverything super simple! She will be the reason I will come here and reefer people.

When I came in here it was empty, but it still took 40 minutes to get my rental. I was told that my…read morecar had a full tank of gas, but it was about an eighth of a tank shy. Also, the front seats were really gross and dirty and this is a long-term rental so I'm disappointed and will probably try to swap it out. overall, I would avoid this location. The Lovefield airport location is a million times better.