Prompt, polite, professional, organized company but be prepared to pay an arm and a leg. I was just charged $345 to change a cartridge for a bath faucet that costs $21 at the supply store. 20 minutes of work = $300 in labor. Better off finding another company to avoid going bankrupt with this one. read more

This company does not know how to communicate with the customer. Very disappointed, after 2 days I am calling another service.

Had an appointment set on 8/1 with a window of 10 AM to 2 PM. The company called around 11 AM to tell me the first job revealed some major work and they needed to reschedule. No problem on my end and I completely understood the situation. We set the next appointment for a week later for an 8 AM to 12 PM window and I was told we'd be the first appointment of the day. Fast forward to 8/8 and it's 11 AM with no one at my house and no calls from the company. I call and talk to Tim. He says something like I don't see the appointment on our board, let me look into it and call you back. I realize the company might have forgotten to mark my appointment on their schedule and again, no problem for me on my end with that. At 3 PM, I call back and get voicemail. No one returns my call. I call again on Thursday and get voicemail. No one returns my call. I get on Yelp on Saturday to find new HVAC service and see others with similar experiences t mine. This is disappointing because I've now wasted 10 days with this company AND they came highly recommended in a book of reputable businesses in the western suburbs. read more

TJ is a true professional, timely and does quality work. We had some issues with the sump pump but he was able to fix it quickly. Highly recommend this business for plumbing needs read more

DON'T DO IT!!! Look elsewhere now!!! I had some minor water damage to my basement carpet near the sump pump, so I called Prestige out to investigate. A technician comes out (without another guy following him around) and spends a few minutes troubleshooting and determines my sump pump needed replacement. He connects an electrical tester to the plug and shows me that it beeps, which means the pump is trashed (apparently). Hmmm, weird, I know it had been running at least some of the time. Not knowing any better, and desperate, I authorize him to replace the sump pump for $600 (which seemed extremely high). Because, at that point my options were to tell him to hit the road and pay $49.00 for him to come out and insult me and look for a new contractor while my basement floods or just take it in the rear and at least I will have a dry basement. I mistakenly chose the latter. So, about a week later, the wife notices the carpet is wet again near the sump pump. Impossible, I said, but went down there and verified it. I give my friends at Prestige a follow up call and they offer to send someone out. They send out this snarkey fellow who assesses the situation and tells me that the check valve was failing and that was causing the leak. I asked why the original tech that came out did not notice this and just slammed in a new sump pump. His response was eloquently, "No harm no foul". Really? I paid $1000 for repairs I didn't need and my carpet was soaked for another week due to your coworkers negligence and lack of thoroughness in his inspection. Maybe he should have spent some time thorougly testing the system after he installed it, instead of slamming Prestige Plumbing stickers on all of my appliances. How could he miss a leaky check valve? It's the only other element in this simple assembly! Run the pump a few times and watch it leak. So, anyways, snarkey finishes up and takes off and my wife and I get to enjoy our dry basement and wash our hands of Prestige Plumbing. WRONG!!! A few days later, she notices the carpet is wet again. We run the pump and realize it was leaking from the new valve assembly that snarkey had installed. How could this be leaking? Any fool can glue PVC together. It should have been easily detected when/if he actually tested the system out. A few days later, snarkey is back out to repair his job. Third times a charm (I hope. It's only been a few dry days, so I cannot confirm). Hope you all can learn from my mistakes! read more

DO NOT USE this company for Sump Pumps as another reviewer indicated. We had water starting to seep into our basement and they PREYED on the situation charging $2100 for a 1 hr job. Refused to give us cost breakout - 'custom pump' and back up probably worth $600 - $800 after investigation. Refused to return phone calls to discuss when we had more fact. I'm filing complaint with BBB read more

9/29/18 - I had a water heater that burst and called in the morning about 6am. They arrived about 2pm and within 2 minutes indicated I needed a new water heater. They then quoted me a price of $1800.00 for a 50 gallon unit. I was literally in shock! I feel like they had me in a bad spot given the time of day and need for hot water. I asked for some discount and they got it down to $1600.00. Still way too high but like I said I think they know the situation and believe they are taking advantage. I was expecting to pay about $1000.00 tops based on prevailing prices in the area! Their prices are much higher than expected although there workmanship and professionalism were good. I'd shop around for better prices that's my only concern with them. read more

We had a problem with the shower in our guest bathroom and didn't realize it until the afternoon before our guest was to arrive. I called Prestige Plumbing and left a message. Within fifteen minutes, I heard from very friendly and professional Cristin. An appointment was made for the next morning. TJ and Tim arrived at the scheduled time and quickly made the repair. They were friendly and left the bathroom spotless. They charged what I believe to be an appropriate amount for the repair. Our guest bathroom was ready in plenty of time for our guest, and we couldn't be happier! Great service! Thank you, Prestige Plumbing! read more

I hired them to fix a leaking toilet and one that ran occasionally. They finished their work in less than an hour with 2 plumbers and charged me over $600. To make matters worse, I found out that they did not fix the problem with the upstairs toilet and I ended up with a $460 water bill and a $380 sewer bill. Thanks a lot. read more

If I could say zero stars I would. DO NOT do business with this company. 1. First scheduled date they were a no show/no call. Their explanation after calling them 2 times and getting a call back 5 days later was that it was raining. Hmmm, they were coming to do furnace check up and refrigerator water line reconnection. Not sure what rain has to do with that? 2. They provide awful service when an issue occurs. When they finally came, a week after the initial scheduled service, to reconnect a water line to refrigerator, they sent an inept technician who could not complete the service and admitted he had NO EXPERIENCE with this service. However, he did manage to cause damage to a new 2 week old wood floor. I had to call three times on three days to be able to connect with them to discuss the damage. They didn't even call me back after 2 voicemails. They admitted on 3 occasions to causing the damage but then denied liability and will not pay for the $440 in damage they caused. Imagine a brand new wood floor that is damaged after only 2 weeks. Terrible service and integrity. STAY AWAY! Its not worth it if they cause any damage or if you need any service. read more

They are available in a crisis. They do great work. They are very expensive. Courteous. Estimates changed without explanation. If you have the money, they do good work. When I was told I needed a new water softener, I was told the charge for repairing leaks and the water softener would be $2300. When it came time to pay, the charge was $3360.60. I paid it, thought about it and I'm not happy. I asked if the paperwork for the water softener was down by the unit, and he said yes. I couldn't find any read more

Took a week to actually get an appointment to fix my water heater. When they did make an apt they gave the window of 3-4pm. Had to call multiple times to see when they were coming. Every time we called it was an answering service. Waited over 4 hours for them to show up. No call no show! If I could give them zero stars I would. Be aware of this poor service it is not worth your time! read more

Would not recommend! First was promised a window between 10 and 2. When he never showed we called them and was told they would not be coming due to a family emergency. Ok emergencies unfortunately happen. Rescheduled for next day, took day off work and they never called or showed up. Day 3 and nothing. We would never consider them again and find them to be incredibly unreliable. Do not use them. read more

Prestige Plumbing did a lot of the work on the town home I owned "in a former life" in Aurora. Now that I live in North Aurora, I have used Prestige exclusively to take care of the bigger plumbing jobs (sump and ejector pumps, replacing corroded valves) and smaller ones (clearing blockages, toilet replacement), each job done in a professional, courteous and timely manner. Their prices are very competitive, but the best thing is that they have always done the job right the first time. read more

I called early in the morning with a back up and they were in within an hour! Polite, thorough, professional, spot on with cost estimate- and they cleaned up well after the work. I would easily recommend Prestige Plumbing! read more

Impossible to get in contact with. They don't answer the phone, return voice mail messages or reply to the contact attempts initiated on their website. read more

Ok, So my Air Conditioning (Central AC) stopped working and so I called my landlord (I rent a tow home) to send someone to fix it. I was told that he would be there between Noon and 4 P.M. tomorrow. The next day, he arrived around 2, which was fine, and came in to take a look at my AC. He determined that a certain part needed to be replaced (cannot recall its name) and said it would cost around $750 dollars to replace it (Ridiculously Expensive!)! He proceeded to remove the part and brought a new one to replace it. My AC unit is next to my balcony, and he was quite an old man, so I decided to leave the balcony door open the whole time for him so he may move around easier (But in the end, all this did was bring a ton of bugs into my house). Before making the purchase, so I would not have to spend more in the long run if it were to have any problems, I asked if there was any warranty. He said he would have to check and went to his car to collect "some papers". But in truth, he left, along with a part of my AC (the part he took out) and neither him or the agency would pick up my calls (he would just hang up). So, I called Fire & Ice Company to do this, who had much better service, sent in a very capable employee, and the work was done fast and smooth, for even cheaper than this garbage company! I would recommend Fire and Ice to anyone who has heat and AC problems and I would advise that you stay away from this place as they are nothing more than thieves. read more

Not impressed. Felt as if they were more interested in replacing and selling me a new unit than actually trying to fix my current one. Do yourself a favor and get at least one more estimate. Even in an emergency, it's possible to make a second call and not be held captive read more

I worked with Mark C. on my water heater. Mark was very professional and cordial both over the phone and while he was out here doing the work. They were able to get it back up and running almost immediately. A few days after initially repairing the water heater, I couldn't get the heater lit, again. After fiddling with the igniter I could to get it lit, albeit briefly, so that I had enough hot water to shower. I called Prestige and left a message to have someone call me to walk me through opening the new, redesigned front plate so I could attempt to clean the inside. This was on 1/7. I didn't get a call back on 1/8. I called again and left messages on 1/9 and 1/13, with no return calls either time. By the evening of 1/13 my water heater was no longer working at all. I have had the water heater replaced, and because of this poor customer service I went with another company. That's $1,300 that could've been Prestige's if they took the time to make a single phone call. read more

Had an issue with a water heater leaking on the second floor of our house. I contacted Prestige after hours and had a response within minutes from their customer service. I informed her of the situation and we setup an appointment for the next day. To help expedite the appointment the dispatch inquired about what type of water heater we currently had and the gallon capacity. When Tim and TJ arrived, they quickly diagnosed that the water heater was no longer working and needed to be replaced. They quoted me a price for the new unit, installation and removal of the old unit which was located in a tight spot in our utility room up front. I found this to be very helpful. You never want to be told during an install that "we had to charge extra for..." After moving our washing machine altering some of the pipes, installing a drain pan and line to the floor drain they completed the job in under 2 hours which was very impressive. The price of the new unit and installation was more than reasonable given our situation. They quickly removed the old unit and cleaned up perfectly. I recommend Prestige for anyone in the area. read more

Very dissatisfied with Prestige. My sump pump was failing and they offered to install a part on the pump to keep it going. I asked what would happen if the pump failed again; they said the pump would need to be replaced. I informed them the pump was almost 10 years old and what the price difference would be. The difference was minimal, less than 50 bucks. Why didn't they offer to install a new pump in the first place, instead of coming with a scenario where I would be paying nearly double for a new pump after their "part" failed? Hmmmm. They installed the sump pump in Oct. 2009. Almost immediately, the pump was spraying water and they had to come back and fix it the next day. It is now 14 months later and the pump failed. I called yesterday to get an estimate for checking the pump. They wanted $165.00 to INSPECT a pump??? Note: When I called them 2 years prior the cost of the inspection was $25.00. I called another company who offered to inspect BOTH my ejector and sump pumps for $28. After inspection they confirmed the pump was failing. They are installing a BETTER pump with an 18 month warranty, not the 12 month warranty I got for this crappy pump from Prestige. Oh, the company deducted the cost of the inspections (plural) from the overall bill. I'll never call Prestige again and cannot recommend them to others. I felt deceived from the get go, and was apparently sold an inferior product, then told to pay up to have the cheap product serviced. Fool me once..... read more

I do not recommend Prestige. Call someone else if you want a fair price and good service! Called them to repair a noisy shower valve and to replace a lift & turn drain cap. They charged me $550 for the valve replacement which upon research afterwards is outrageously high. The new drain was installed unevenly and to top it off they left a stain of glue and grease on the bottom of the tub that I have still been unable to completely remove. To add insult to injury, they turned my water heaters up to the "Very hot" setting,making the water EXTREMELY hot at every faucet and shower, just to address my wife's concern that the shower with the valve issue didn't get hot enough. Nearly got scaled the next few days before realizing what had been done to the water temperature. Very disappointed with the cost, quality of work, clean-up and on top of that the plumber nearly scalded my entire family read more

They installed a water softener backwards and would not admit to it or fix it. We had to hire another plumber to flush out all of our pipes and install correctly. I'm amazed they can even stay in business. Really 0 stars read more

We had an issue with a faucet and called Prestige. They said they could do it and they would be here between 12 and 4. Waited all day and finally heard around 3 that they were not coming and to call back the next week to reschedule. Called back the next week and they said they were short handed but would come at the end of the week between 12 and 4. Waited and even called them, they NEVER SHOWED UP NEVER CALLED BACK! Just say you can't do it and don't waist peoples time. read more

Something has changed with this company and they are no longer interested in keeping long time customers as customers. We have been waiting since April to get our air conditioner check. Yes we had some cold weather which required rescheduling. We understand that. However, when new appointments are made, we had no shows, with no call from Dominic. The repetitive reason Dominic provided for the no show/no call was that "there was an emergency". We fully understand there will be emergency situations but to consistently hear that does not make a customer feel they are valued. Second popular response is that they are short handed and only have one person to handle high efficiency air conditioners. Last contact we had with Dominic indicated he would have Mark call us. That contact occurred on May 27 when once again a scheduled appointment resulted in a no show/no call. As of today, we have received no call from Prestige, Dominic or Mark. read more

This company is absolute garbage! Completely unethical and should NOT be in business. I spent thousands on a furnace and when service was needed, it took months to get them out. Always full of excuses why they can't come out. Jobs were never completed and they now claim, "the owner told me to tell you we are no longer in the business of doing HVAC anymore!" I still have the message and it blows my mind a company can exist as this one has. You have been warned. This company will scam you from beginning to end! Take you hard earned dollars somewhere else. read more

Scheduled a delivery window 11:00am -3:00pm on a beautiful summer Saturday since I could not take any days off to fix a major leak in my kitchen. Called three times since 3:15pm to find out if they were still coming out and have not heard back at all. I used them to replace water heater and had no issues, but this is ridiculous! DOn't call this company. There are plenty of other plumbing companies in Aurora and Naperville that can perform the basic level of customer service. If you cannot make an appointment than call your client ahead of time so they aren't waiting around for no reason. I could have rescheduled but lack of cutomer service burned my whole day! read more

Prestige plumbing fixed my problem "BUT" their charges for 45 minutes of work were ridiculous. A new bath tub drain plug and mixer valve were installed with approximately 45 minutes of labor time. $565!!! Yes, I was told the price ahead of time, but they saw my FOR SALE sign and took advantage of the pressure I was under to get the most out of me. After sounding this out with other members of our association's board, the consensus was that I was financially raped. I called the owner of Prestige and he said he would get back to me. He never did. I had to call him. Bottom line. Sorry-but that's the way we do business! read more

1 star for Lack of communication. We had a technician review of heating and A/C issues. The technician was on time, very informative, and pleasant. Long story, but we have a very uncommon system and some additional research needed to be done. To be fair, he knew of our system, but needed some technical questions answered. We had a very good experience until we asked for a written quote. We were told we would receive one, but never did. Called back twice and sent an email, still no response. We really wanted to use them, on top of being without air for 2 weeks this summer. Now we're back to square one getting quotes from new companies. read more

I needed a new check valve for my sump pump. Prestige was the only company available to come out immediately. The person that installed the check valve told me that it would be easy to change it if need be in the future. Just unscrew the top and bottom from the PVC pipes and change it out. Well, not so. They glued it in so that if I ever need to change my sump pump, I am guaranteed to have to change the check valve as well. The sump pump I have needs to be changed out. Guess I have to replace the whole thing??? I just paid $162 for this visit just so I can pay an even greater amount later? I don't think so. Their website says call us 24 hours a day, 7 days a week, 364 days a year. It's 8:15pm So I called and left a message. Yeah, I don't hear my phone ringing. Nope....not happy at all at this point but I shall see tomorrow when I call again. read more

If you think paying $606.00 to replace a part that sits on top of a hot water tank is a fair price, feel free to call the nice guys at Prestige Plumbing Heating Cooling. That's $0.00 for one warrantied part, $547.00 for less than 40 minutes work, and $59.00 for a service call. Oh yeah, they never told me the estimated price so I could give them their $59.00 and send them on their way. They just went ahead and fixed it!!! Yes, I was stupid enough to pay it. Never again. read more

Over the past week, Prestige has no-showed for 2 service appointments. I have spoken to Dominick multiple times over the past 4 days and have left voicemails requesting a call back from the Service Manager, Mark, or the owner, Tim to address this problem and have yet to receive calls back. Their customer service has been non-existent and I would not recommend using this company to anyone. read more

extremely overpriced and try to take advantage by repairing things that do not need to be fixed.

i would like to say Zero stars, they totally missed the sump pump problem we called them out for and 2 days later the basement been flooded, and it flooded bad, they dont work weekends so my calls on Saturday Night and Sunday went un-asnwered. i finally get someone to answer the phone on Monday AM only to find out they have me set for Tuesday AM at 10 AM, my response" that's unacceptable!! i need them here now, they didn't find the problem when they were here and now my basement has flooded" no help, they came out Tuesday and advised i have 1 bad pump and 1 bad switch out of the 2 switches and 2 pumps i have in the pit, the good pump was installed in May of this year and cost 2278.00 and i come to find out they didn't install a new switch with that pump, i almost had a stroke right there, they advise a new pump and 2 new contact switches would be 1000.00 i said you're going to have to do better than that, you missed the problem and now i have all this mess to deal with and a deductible, they were supposed to do some research and get back to me where they offered a more powerful pump with the contact switches for 1500.00 they totally missed the whole issue and appeared to careless on the damage and inconvenience they have caused me, then try and take advantage of me with insane costs i found Plumber Bob to be an awesome solution installing the very same pump with 2 contact switches for 425.00 how about that a silver lining beware, I ECHO KARI B DO NOT DO BUSINESS WITH THIS COMPANY you might not get what you think you should be getting with these guys, I COULDN'T BE MORE DISAPPOINTED IN PRESTIGE PLUMBING read more

We requested a furnace service in the Fall of 2015 and also asked to have the thermostat moved from one side of the wall in the dining room to the other side of the wall in the hallway. Mark, the technician, explained that we should upgrade to the iComfort thermostat as the one we had was not taking advantage of the features our newer furnace offered. He was emphatic it would pay for itself. I agreed based on his experience and for $1,136 he did the install. He adivsed it was winter and he could not hook up the ac unit as it would be damaged due to the cold weather and he would be back in the Spring to take care of it. The never called and finally after I left 3 messages they answered the telephone and scheduled an appointment. They never came after I took off work to be there. They never called the enxt day to say why they did not come. I did call and they rescheduled to come out. Mark did come and he hooked up our ac unit. He wired it to run 24 hours a day/7 days a week regardless of the outdoor temperature and unregulated by the thermostat. When Ic alled in to complain I was told I could unhook the blue wire if I wanted to shut it off. They left the furnace on as it would heat the house to regulate the temperature. I have called repeatedly to complain and they refuse to come back out and both Mark and the owner refuse to return my call. I have only ever spoken to dispatch. I did call my credit card company and the charges were reversed. I suspect Mark gets paid a commission to upsell equipment but regardless, they are crooks. read more

Took their sticker off of my garbage disposal. Will never call them again. They did not provide an estimate - I should have insisted. The tech told me he didn't want to provide an estimate until he knew for sure what the problem was. Well, the problem was, it needed a new switch- which I had to go to the store to buy because the tech didn't have one with him. AFTER he installs it, and that fixed the problem, he tells me I owe over $250.00. If he had told me what they charge first, I would have said I would do it myself - I have before. But I thought it was the garbage disposal unit. When I contacted the company, the strung me along for weeks with promises of satisfaction then finally told me they wouldn't do anything but offer me a $75 credit towards future service. Well, that's not worth anything because I will go elsewhere. Previous customer of theirs has been turned into Former customer. read more