Hannah and her team always make it a pleasant experience. I rent at least 2x a month and I never…read moreafter to worry bout my reservation. Also shout out to Max who saved me from having to get a new license recently...ty

We have been using Enterprise in US and Canda for many years. What happened to the customer…read moreservice. I rented many vehicles that have had issues like overnight flat tires, headlights out, given different vehicle than reserved and paid for but Dublin has always made it right. Last rental we were given the wrong vehicle, almost became stranded and called to swap out. They have some new hires that must be test cases. The worst nastiest young female I ever ran across in world travels would not let me finish describing my issue asking to look at what we rented and try to swap out. All we wanted was to talk to the guy that rented it. She immediately said I don't like your attitude and hung up. When we arrived to just get rid of their mistake car this Alyssa Vaughn greeted with a scarry look, nasty disrespectful attitude, attack mode and acted like she was entitled to some type of the new social nasty group we see on the news. We will no longer use enterprise until we know this has improved and have contacted our fleet advising to use other locations. We call it the Enterprise Surprise

I took my car to the dealership to have some recall repair work early this week. I had previously…read morecalled and had a car held for me. There were three people I spoke to/worked with and each was very nice and helpful (Anne, Ashley and Anthony) When I went in, I was waited on by Anne. I picked up the car, a Toyota Prius, and I was in and out within 10 minutes or so. Clean, lower mileage car with unlimited miles. Unlimited miles? Road trip! I had my friend Karen on the phone and was off to Dayton for breakfast before I had the windows totally defrosted. I took it back the next morning, handed them the keys and I was done. It doesn't get any easier than this. My cost? $37 and change and about $14 for gas. 5 Stars.

By far the best rental experience i have ever had. I have used this place every time i visit from…read morethe West Coast. I had a problem with the car door locking and the team resolved the problem in less than 30 mins. The staff is fun and nice. Make sure you check your bill when signing off though. There was an unforced error that the team resolved and made up for. I will always use this location.

Don't rent from this location. They rented us a vehicle that had a tire that had been plugged on…read morethe SIDEWALL. A true safety issue. And the plug was very visible and they should not have been renting out the vehicle. I had to pay out of pocket to have a new tire ordered and installed. $200.00. I may or may not get reimbursed. Go anyplace else to rent a vehicle. These guys don't care and certainly don't have any sort of quality control. Which is obvious from all the other reviews i read!

I have rented from this location many times over the past two years and have always had a good…read moreexperience.

Great business to deal with and very fair rates. Will definitely use this business again when I…read moreneed to rent a car.

I rented a car at Enterprise in Dublin Ohio Parameter Loop Road, around December 18th. There was…read morealready issues from the start. First, for some reason, because I had an out of state license, my father had to use his credit card for the up front deposit. But they still ran my card at the beginning so they could have it on file. I extended my rental about three times. Every time I extended my rental, I was charged for that extension right away. I know because I was checking my bank account before and after, making sure I had enough funds. I return the car on December 28th and everything seems fine, but randomly two weeks after dropping the car off, I get charged $1033.10 on January 10th. No warning, no explanation. I look through my bank account and see all the original charges that were made after each extension of the rental, and those charges were gone, nothing was there. Two weeks later I get charged the total lump sum and I go -$601 in my checking reserve. Why would you initially charge my account showing charges, then those disappear and two weeks later I get charged the lump sum when I didn't have $1033.10 in my checking account. You can't expect people who budgeted to rent a car over holiday break to have those same funds in their bank two weeks after the holidays. I lost a lot of money and now I'm struggling this month to pay my bills I would like for Enterprise to issue a refund, even if its a partial refund as its unfair to have that amount taken out with no notice especially when it occurred two weeks after I dropped the rental car off. You can't expect people to have over $1000 in their account randomly. I had the money in my account during the holidays, I didn't have that money after the holidays. I rented the car during the holiday, not after, so I should have been charged during the holiday, not after.

Great service! After the reservation was made, we got a car…read morevery quickly.

Eleven years ago, Hertz rented me a van while my van was being repaired. I was a single mom with…read moresix kids at home back then. My card was declined for what my insurance didn't pay. I don't recall being contacted about this nor them perusing the debt though it was a long time ago, and I was struggling financially at the time. Now, ELEVEN YEARS LATER, I have excellent credit. In the time since that happened, I could have filed bankruptcy and restored my credit. Now, in spite of my high credit score and financial responsibility, I am still on a "do not rent" list. The corporate practices of this company and it's affiliates are entirely lacking in compassion and ignorant of the realities of working people. Do not support companies that practice this level of unforgiving classism.

Great experience. We rented a party bus for my daughter's prom. Sabrina was very helpful and…read moreamazing to work with. Party bus was clean and arrived on time. The driver was friendly and communicative. They had a great night!

We booked this company for our wedding two months in advance. I had multiple check ins with the…read morecompany throughout the planning process and even the day of the wedding. They called 5 times to make sure they had mine and my sister's correct contact information. It seemed like they were very organized and prepared, but that could not be more wrong. We booked the party bus to transport the wedding party and wedding guests to our after party location. The bus never showed up. I requested the driver only contact my sister if need be as I was the bride and not on my phone. They only called me once, left a voicemail that was completely unintelligible words. My sister called that number back after she noticed I had a missed call. The driver answered, then hung up. She called again, he said call the management company, but didn't provide a number. My sister eventually found the number and got ahold of the management team. They offered no solution. The groom called management again and they offered to come pick us up at the after party location, but still for an extra cost. My husband asked for a refund and they refused. I cannot believe the horrible customer service we experienced. I will say Sabrina was our point of contact until we ran into any issues and she was so sweet, sounded genuinely excited for us every time we spoke. The owner of the company was rude when my husband spoke with him, and the driver was absolutely awful and unprofessional on the phone. Obviously nothing could ruin our amazing perfect day, but this definitely put a wrench in the after party celebrations. I will NEVER allow my friends or family to book from this company. Thank god my credit card company was able to dispute the charge and I got a refund that way. This experience was absolutely ridiculous. update: i've received word from my sister Sabrina was NOT helpful. i take it back.

They canceled my last three reservations saying no cars are available after reservation…read moreconfirmation was made. They blame it on their Inventory system not being updated. Two of the cancellations came in less than 24 hours of pick up, which made it difficult to find another reservation I would definitely wouldn't use the Hilliard location. Sure the airport location would be much better. Thank you budget in Hilliard for coming through on the last minute

The worst place to rent a car. You make a reservation to come the next day to find out they don't…read morehave a car.

My rental was in an accident (not my fault). I cooperated fully -- returned the car, got a…read morereplacement, called back to share my claim number. Right after that call, they silently charged $500 to my card without any authorization. My deductible is only $250. When I called to ask why, the rep was rude and hung up on me. No transparency. No respect. No accountability. I've escalated to their executive team. Think twice before renting from this location.

Avoid This Location - 6 Months of Broken Promises and Missing Items…read moreI am incredibly frustrated with the lack of integrity, professionalism, and basic customer service at this Enterprise location. My experience here has been a six-month saga of being ignored, lied to, and ultimately told to lawyer up over items they admitted they had. In January 2026, I left some personal belongings in a rental vehicle. I called immediately upon realizing it. Justin McAbee confirmed to me over the phone that my items were found and were safely at the branch for me to pick up. When I arrived, my belongings were completely gone. The Ghosting: Justin McAbee admitted fault and promised the branch would reimburse me for the missing items. I sent him the exact list of what was missing. Instead of resolving it, he ghosted me for months. I called and walked into the store multiple times with zero resolution. More Empty Promises: In May, after months of pushing, I was finally told by the team--including Jason Pearson and Ryan Batts, who are also involved in handling this mess--that they would finally cut me a check for the lost items. The Ultimate Brush-Off: After a week and a half of no check arriving, I followed up with Justin McAbee again. Instead of providing a tracking number or an update, he told me to "involve my legal counsel."

I should've read the reviews before I went here for an oil change. I waited in the parking lot to…read morego into the shop for about 30 minutes after they told me when I first arrived. It would be under 15 minutes. When I finally pulled into the shop, they scanned my car and informed me that they did not have the filter in order to do my oil change. Why they couldn't have checked this when I first arrived is beyond me. I then asked if they could check another store to confirm if they had the filter; they called the store, but there is no answer. I drove to the other store, I have to wait behind two cars, and this whole oil change ordeal is gonna take me three hours. So much for Valvoline's promise of 15 minutes oil change and you're out. Worst is that they offered no compensation for the terrible service experience .

Was shocked to read the reviews when coming here to leave one. Always a quick change at this…read morelocation, have only ever had to wait a couple minutes to get into a bay and once I'm in I'm in and out. A+ in my book.