I encountered a low pressure tire reading --- it was pouring rain early in the morning prior to work .. I tried to access an auto air fill only to find the air pump was broken AFTER it took $2.00 --- I WAS FRUSTRATED!! Until -- I drove around the corner and found NTB--- they had me pull up in the bay --checked my tire put air in it and wouldn't take a nickel . They were friendly /fast / professional and kind! read more

This shop doesn't mount customer supplied tires because they are incompetent and have shit equipment and we're scared to scratch my rims. Imagine being a tire shop that can't do tires!!! read more

Everyone here is friendly and upfront on pricing. I've been here several times and only had one time when they had a delay in getting my vehicle back to me. read more

Mark is loyal, stick to him and he will stick to you - I came here when I was in high-school because my grandpa was treated well, and his experience is the same as mine. I'm so proud to be a customer at this location - I'll pass up money to give my business to Mark, which sounds ridiculous but he deserves it. Love ya Marky Mark read more

This is the second time in a row I've been here for an oil change that they've had to call parts store for the oil filter. Simple oil change taking 90 minutes to 2 hours. The guy behind counter lectured me on why they don't carry my filter...I don't care. I made appointment two days ago...they should have ordered filter and had it here. Last oil change at NTB! read more

My brand new tire bought at another location was flat!! AAA found the tire had a nail in it, and put the tire in my back seat. I rolled up to this location which was closest to my work about 4:30pm. There were a few people waiting to pick up their cars but I was greeted as soon as I walked in the door. Within minutes I'd provided information about the car, my situation, and turned over my car keys. Was quoted $19.99 which I thought was reasonable. After about 10 minutes I was told it would be free and was almost done. They'd found my tire purchase which included this type of repair for X miles. I was ready to leave by 5pm. They noticed the hubcap was loose so took that off the tire before it fell off. Very courteous and efficient. read more

I give one star because that is the lowest rating possible. For years I have relied on NTB for service on my vehicles, particularly batteries and tires. No more. I'm done. I called NTB yesterday to ask about plugging a tire. They said it would be best to have an appointment so there would be no wait. My 23 year old daughter made an appointment at NTB on Tuttle. She arrived 20 minutes early for her appointment and was told it would be a 40 minute appointment. She went next door for a milkshake. At 1 hour (40 minutes after her appointment), she returned. The car was untouched. It had not been brought in. There was no real explanation or apology, just "we got backed up." Meanwhile another women's single tire replacement appointment (from 8:30 am) was still incomplete. My daughter called to be picked up. My 27 year old son picked her up and spoke to Mark Snow, the Service Manager. (For GOT fans, his last name describes him well.) He had no apology, but said it would be done "by the end of the day." A noon appointment - plugging a tire - end of the day?! About 45 minutes later, the car they would not touch for my daughter was complete. (I'm not very confident in the work, but that's a reflection on the management, not the technician.) When I brought my daughter back to pick up the car, he made no apology, became defensive and hostile when I complained that the appointment was not honored, and seemed to believe this was somehow my daughter's fault for bringing the car in 20 minutes early for an appointment that they completed more than an hour late. My take away was that 1) this company (or location) disrespects women, particularly young women who may not fight back; 2) is poorly run by a misogynist that lacks any measure of customer service, and 3) does not deserve my business or yours. My effort to address this through the customer service phone number was unsuccessful. Although I called the number and was given a 1 minute wait time, the call was disconnected. I called back and requested a call-back (again a 1 minute wait time) and have not received a call back in over 20 minutes. There is plenty of competition when selecting a tire and battery dealership. I would encourage you to find a company that cares more about its customers than NTB. read more

Amazing staff. Super helpful and loved that I was able to use a coupon the staff member told me about for the oil change. Thanks!

We had brand new tires put in my wife's car a month ago. I informed them that that the TPMS light is on and we do not want new sensors installed bc it gets pricey to buy them and have them initialized with the cars computer. (I have had cars with them go bad and have replaced them with wheels without them and my car drove fine). I told them just to put normal valve stems in there. It's not a ABS sensor so they are not important as far as driving response unless you have a flat tire. Many cars do not have TPMS sensors. Every week since, my wife has had to fill up her tires. I assumed it was a nail. Today I took her tire off the car to fix and plug the tire. I see that it is the old valve stem that is leaking inside the hole of the rim. I take the tire back to this store and ask them to put a regular valve stem in there, Mark the manager refused and told me I need a tpms kit bc of "safety", I told him I do not want a kit I just want a regular valve stem, the TPMS light is on by more than one tire so it would be pointless. I am a structural collision technician. I have mounted/balanced tires, alignments, cut cars part/weld back together, airbags etc. . It would have been a 15 minute fix since the tire was already off the car. Instead he told me he will just give me it and I can do it then out of spite. All I wanted them to do was to fix it. Instead being told no I need to another product. I'll never go back to NTB. I only used them bc it's better than me spending my entire evening after work and doing at the shop I work at. Also i don't know who installed the tires on my wife's car BUT I know for a fact they did not torque the wheel lugs to spec with a torque wrench. I had kick down on the tire iron bar because the lugs were too tight. Every OEM has lug torques specs and this should have been no more that 80-90foot pounds/ 135-140Nm. Over torquing can result in stretching over of stud/lug threads and/or snapping off of whee studs. No good. read more

NTB-National Tire & Battery - Bubbling around stem indicates bad seal/valve stems - Tires Near Me - Dublin, Ohio

Absolutely the worst of any tire shops! Stay away! Damaged my car, overcharged for changing 2 light bulbs/tire mounting, and don't even have the decency to say the words, "Sorry". If I could give it 0 stars, I would. I see no reason to deal with the local managers, so maybe their district managers or corporate officers will be able to assist in correcting the behavior of their local staff. I paid for the services without much argument at the location because I just wanted my car back and I am an out of town customer. The tech (Cliff) tells me on the phone the day before that it's approx. $20/wheel for mounting/balancing (should be around $80 total). On the bill, he charges me over $27/wheel (before taxes) for all 4. I ask for 2 light bulbs to be changed and he charges me for a "Small Bulbs Package" (x2), then charges for "Small Bulbs Package Labor" (x2), then charges for 2 bulbs on top of that. The package itself has BULBS (plural) in the name yet only replaces one bulb?!? Seems like it's just double charges and overcharges like a dishonest shop. Now we get on to them damaging my rocker panel on my car while foolishly trying to lift the back of the car using their lift instead of a floor jack that was literally 10' away. While lifting only the rear of the vehicle to change out the rear tires, Cliff doesn't notice the lift is digging into my rocker and basically shrugs it off. I mention this to the service manager on-site (Mark) and he takes a few pictures and tells me that he's informed his store manager and that I'll need to deal with them by doing a damage report (no instruction was given on this). Never got an apology about the incident from him as he was fast on his way to leave the building and when I asked him if they were going to help in any way with the bill since now I have to spend hours and days getting estimates and having the repair work done, his response was a simple as he's in his truck trying to leave the parking lot, "I'm not going to eat both the charges to have your vehicle repaired and discount the services we did on your car (completely ignoring the fact that they damaged my car in doing so)". The one bright spot was another tech who seemed to be lower on the totem pole named Brandon. He pulled out my car and actually uttered the words, "I'm sorry for what happened to your car.". I stopped and told him, "Thank you very much for saying that. The service manager Mark and Cliff didn't have the common sense or decency to say those words to me and thank you again for saying that.". Kudos to Brandon for being the type of employee that every company needs - unfortunately he wasn't the one taking care of me during my ordeals. My next step will be the send this information to the company officers Chris Cavalier, Alejandro Martin, David Dittman, Jim Fleming, and others. read more

Front desk has always been nice and professional. As with all the other car places I've been prepare to wait awhile for service which I've just come to expect with cars. Book an appt and it should help. Plenty of parking outside the building and Classics Sports Bar is in the same parking lot if you want to grab food and a drink waiting. read more

NTB-National Tire & Battery - NTB's Tuttle Crossing Rd. Street Sign - Tires Near Me - Dublin, Ohio

Needed some stuff done on my work car so I stopped by on my way out of town. Surprised by the new cleanliness of the waiting room and fast service. I was expecting to have time to do some work while I was there waiting but they got me in and out very quickly. Looks like possibly the new manager is making a difference. He checked me in and out, very professional and my car is working great!! Thank you NTB read more

NTB-National Tire & Battery - The Mgr was just cleaning, wonderful service - Tires Near Me - Dublin, Ohio

After paying NTB $1,400 for new brakes, rotors, and wheels, I drive a Honda Accord EX 2005 that sounds like a junker. The brakes squeal like high-pitched, junker-nonsense. There could certainly be worse things in the world, but taking my vehicle in for expensive maintenance at NTB was the most annoying experience I've had with any business all year. Here's the story: I dropped my Honda off for new brakes, and returned to pick it up 4 hours later. NTB told me they needed to put new rotors on it for it to function properly. I paid the additional fees and trusted them with the additional maintenance. After driving a few miles, I noticed the brakes were very squeaky. I rowed down my windows and listened, and realized it was more like an epic high-pitch squeal every time I braked. So I called the NTB and scheduled another appointment to have them fix the new brakes they put on. I brought my car back, waited a few hours, and when I returned, they told me they had taken the brakes off and put them back on, and that it "should be fixed." I left the next day for a roadtrip, and brakes squeaked throughout the 2,000 mile trip. So when I came home I brought the car back again. NTB wasn't happy to see me, but I was stern enough about the situation that they eventually replaced the hardware on the brakes to see if that would fix the squeal. After replacing the hardware, they told me the high-pitch squeal was fixed. However, I drove my car home to the same squeaky nonsense. I let a couple weeks pass to see if the problem would stop, then I brought the car back for the third time. They told me I could pay $400 for new brakes to see if that would fix the problem. I refused because the brakes I bought from them were new to begin with, and my car never had a squeak before buying the new brakes. So, after paying $1,400 for new brakes, rotors, and wheels, I drive a Honda Accord EX 2005 that sounds like a junker. There could certainly be worse things in the world, but taking my vehicle in for basic maintenance at NTB was the most annoying experience I've had with any business all year. read more

After noticing that one of my tires was losing pressure every few days, I decided to drop my car off at the Tuttle Crossing NTB and then walk to my office a short distance away. I had my car there by 7:30am, they took it in right away, and I was able to pick it up after they found the problem (I managed to run over a nail) and had fixed everything up. The repair was less expensive than I had feared it would be, and fairly quick (I was able to pick up my car a bit before 1:00pm), but despite giving them my office # and cell phone, I had to call them to get any update, and despite being told I'd be called when the repair was done, I had to call again to find out if it was ready for me to come pick my car back up. They did fine for a pinch hit, but better customer service would have been nice. read more

They are always so helpful here! Never trying to scam me! I only bring my car here! The manager is always so great! Recommend this location to everyone around the area!! read more

Based on the previous reviews, it seems this place has improved dramatically in recent years. They are a Tire Rack preferred tire installer, which is the main reason I visit. They have helped with alignments on a couple of my cars, have helped repair punctured tires, mount and balance tires, and they are quick to identify cases where they can't help me (like cracked wheels or aligning certain vehicles). I have personally encountered a few such instances where they incurred a slight cost to diagnose the problem but then didn't charge me for the few minutes they'd taken, which I appreciate. I am writing today, after getting new summer tires (from Tire Rack) mounted and balanced (finished on time and for less than the amount they originally estimated). While I was waiting for them to finish up, another customer came in and he was in a stressful situation where he needed help urgently so he could get back on the road. When the NTB employees were out of the room, he remarked to his friend that he might need to get aggressive with the employee if they don't help him. Joking or not, his gruffness rubbed me the wrong way. But the manager returned and was extremely patient with him, even when he handed him his phone and told him to talk to his boss. He simply explained the situation (they only stock tires and batteries, if they needed a part to fix the car, it would not be possible to complete the job within the timeframe requested by the customer) with a very calm demeanor, and I could tell the guy's boss on the phone was probably being even pushier than the gentleman in the store. Anyway, I would have lost my cool with that customer, which makes me glad I am not in this profession. The manager handled it very well, polite and professional, while somehow completely avoiding snarkiness. I was so impressed I had to mention it to him on my way out, and I felt compelled to share about it here. I won't hesitate to return. read more

!!!!BEWARE OF THIS SERVICE SHOP.!!!! I took my car to NTB Service Center at 360 Tuttle Crossing Blvd, Dublin, OH 43016 to replace summer tires with winter tires. I have 2017 Toyota Highlander, still under warranty. The car had no scratches before I took it to that shop. When the car was at the shop I saw how sloppy your mechanics worked on it. After I took it from the shop and drove it home, I found a scratch on one side. I took my car for repair estimate to Tansky Body Shop (475 W Dublin Granville Rd, Columbus, OH 43235). They estimated repair to be $1,882.21. read more

Great Service! I came in tonight at 7:00pm and was out the door with new tires installed by 7:30pm. I had the salesperson go over several promotions and I decided to go with the Buy 2 Get 2 FREE Promotion. To get this promotion I did have to go with their life time warranty on the tires which came up to $295 (with getting the 2 tires for Free it broke even, But now I have unlimited service on these tires for life, and unlimited Rotations, Balancing, Flat repairs and Road Hazard warranty, with Unlimited Wheel Alignments for 1 year). If you are going to invest $600 in tires why not get all the extra perks included. After having an EXTREMELY POOR EXPERIENCE AT THE GOODYEAR ON SAWMILL LAST WEEK WHERE THE SALES MANAGER LIED TO ME, THE FRONT DESK MANAGER CHANGED THE PRICE AFTER SERVICE WAS DONE, AND AN EMPLOYEE WITH A GUN ATTACKED ME WHEN I REFUSED TO PAY THE INCREASED PRICE, I 100% RECOMMEND NTB! No sales pressure, no changing the price after the service was complete, just straight up Great Service! Thanks NTB you guys Rock! read more

Avoid this place at all costs. Slow, incompetent, disrespectful, all the personality of a dead rock. They literally forgot about my car and offered no apology. And this was after making me wait an hour. read more

As we all know Easter weekend is a busy one for most car places, as people prepare for a drive to see family. I went to here in attempt to get an oil change and for them to check out my tires cause one was very low. I pulled into the parking lot and an employee was standing outside, so I rolled down my window and politely asked if they had any appointments available at all. The man looked at me said no and walked inside. He didn't give any explination or any simple apology. Plain rude. Customer service is something that should be high on the prioity list. I will never return to this place. I will always from this point forward take my money to Sears Auto Center. They got me right in and were so very nice to me! read more

Had an appointment at 2. They told me it would take 90 mins so I waited. 3 and 1/2 hours later they replaced 2 tires. They made no apology for the excessive wait time. Worst part: they didn't even bother to put my spare back in its proper place in the trunk. They just tossed it in the back. Really a pathetic attempt at customer service. read more

They have coupons and online specials for oil changes. Service is usually fine. Sometimes there is an idiot working the front counter. There's a bar next door which is a great place to waste time, especially when they're backed up, which happens sometimes. Don't expect speed here. It's just a good cheap place to get your oil changed. They have never tried to hustle me for unnecessary belt and hose replacement or flushes. read more

If there was negative ranking i would give these guys a negative 5. Only go here if you do not have a choice, the worst customer service, these guys need more polished reps specially given in the area they have opened up. - I bought all weather for my accord from these guys, took their word and bought tires on the more expensive side, also paid some fees for some coverage on these tires. - After a few months i started loosing pressure on one of the new tires, filled it up then again lost pressure on it so took the car back to NTB. - These guys had a look at it and told me the tire is damaged beyond repair, a bolt or some nail flattened the tire and was still sticking to the tire, according to them i needed to buy a new tire and pay for it. - I told them its not been an year i bought this tire from you guys and bought coverage on it too, they said they don't see it on their computer and i need to pay up or take my car elsewhere. - Luckily i store all documentation for my car in a file, so brought back the receipt for this particular purchase. - They verified and asked me to sit down, while this guy was talking to me a younger guy came and whispered in his ear, then the guy at the front desk tells me "this newbie just told me he might be able to fix the tire, we will let him have a try". and obviously the newbie fixed the tire. It was very clear that the whole whispering in the ear thing was just bs. You would consider your customer to be an idiot to not understand whats going on, insult to injury. - Their earlier expert advice said that i had to pay for the new tire, but as soon as they realized its covered under their policy/warranty they fixed it, and a newbie knew a trick the veterans did not. Its a tire, the same tire which has been in cars since forever, there's no rocket science involved that a rookie learned at college. Another instance i wanted oil change, the guy tells me that i need to make an appointment and come back in, understandable. Made the appointment they made the oil change, then they guy tells me you need an appointment here, this is not "jiffy lube". After that day i get my oil changed at jiffy lube in Hilliard. Those guys are very courteous and i at least i know they are not trying to rob me. read more

Prior to going into this location I had called ahead to make an appointment to get my air conditioning looked at. I had already tried to recharge the AC but that did not seem to make it work, so that is why I decided it was time for a professional to look at it. I had told the guy on the phone and when I showed up to my appointment about already trying to recharge it, and he said, "okay, I have that in the notes for the mechanic." He went ahead and did an evacuation and recharge (costing $189.00). After waiting for over an hour, he comes out and says, "Well, we recharged it and it still isn't working. We think your compressor needs changed out." Keep in mind, I had already done this at home. So...By the end of my appointment, I had wasted about 2 hours of my life, and I paid double for something that I had already paid for prior to arriving. I do not recommend their service to ANYONE. read more

I got my 2004 Honda Civic inspected before I I made a purchase - they could not detect a coolant leak then...I realized I had the leak after I made the purchase. Now that the leak needs a fix - its been more than 5-6 weeks that they have not got back to me with a quote (since it was a dealer part that needed a fix..some water outlet or something) I would happy stop going to this place once I find a better place even if I have to drive a few miles for the service read more

This was hands down the Worst Customer Experience I've ever had trying to just get routine maintenance done on my car. They kept adding and adding costs that I found out later on didn't need to be done. After 9 hours later for what was just suppose to be a scheduled oil change, I left with an unnecessary $1,500 bill. It was extremely frustrating and I would discourage anyone from using this NTB store at Tuttle Crossing. read more

Took my car in for a routine oil change. Came away with a list of things they recommend I get fixed. One being a coolant leak. My car had not been leaking anything and the temperature gauge never crossed the halfway point. Now, first time I drove my car after their service it overheats and my coolant is bone dry. Will not return. read more

My son took his car to NTB on Tuttle Crossing. They performed their inspection completed the oil change and sent him on his way. After driving less than 20 miles his car engine began banging and he lost throttle. I had the car towed back to their location and after their inspection of the vehicle the service manager asked who else added oil to the car because there was 1 & 1/2 too much oil in the engine and then mentioned that the engine may be hydro locked. I sent a complaint to the corporate headquarters and was contacted with in 2 days by an "adjuster" from Gallagher Bassett ( the legal team for Corporate headqaurters). The adjuster told me they would handle this and get to the root cause by having my vehicle towed to a Toyota dealership where the adjuster and mechanic would go through the engine together. This never happened. The adjuster instead want to the NTB location where my car was and checked the oil level in the engine. By now the level was corrected and the told me NTB was not responsible. The car is undriveable because on major internal engine damage. The fix for this is to replace the engine. The quote to do this is $5177 from Tansky Toyota. I wish I could give NTB a rating lower than 1 star. These guys are idiots, and liars. read more

I had a TPMS replaced at a different NTB location but that location was unable to program my car to talk to the new TMPS. After trying yet another NTB which was not able to help, I tried the Tuttle Crossing NTB. The manager there was very helpful, using his own smartphone to look up an online video explaining how to program my car (a Prius) to talk to the new TPMS. It worked, proving wrong the statements by other NTB employees that I had to have Toyota do the job (for about $100). I appreciate the extra effort and will be using this NTB in the future. read more

I have gone to these guys for years. Great service, good price and quality work. Thanks!