We recently had to hire a caregiver for my father in law who is recovering from surgery. We've…read more hired outside help in the past, so we were a little hesitant with past experiences and unsure how this experience would go- hoping for the best. The Owner of this company, Annette Williams, during the interview gave our family a good feeling and we decided to try them over others that we had interviewed. Annette takes pride in her company and her employees and ensures the best care for her clients. She always makes herself available by her cell phone or email, she is excellent with communication being on top of any situations that may arise- and ultimately cares about the quality of care we are receiving. I have no concerns that my father in law is not in good hands with Graceful Hearts,Inc. Out of the four caregivers that have been here on shifts, each one has been amazing. All of them have been so attentive to him, detail oriented, caring- they've been such a blessing. I believe this is ultimately what anyone would desire when having outside help care for loved ones, especially an elderly loved one. I would highly highly recommend Graceful Hearts,Inc. to anyone who is looking for home health care to hire, this is a smaller company who cares about the quality of care which is hard to find these days. Thank you Annette!

My Grandfather was recently diagnosed with brain cancer and after a few weeks in a nursing home, it…read morewas time to bring him home to finish his last weeks of life. We interviewed a few companies to assist us and Graceful Hearts was our pick. They were available on very short notice and were a true lifesaver for my Grandfather and our family. We were in need of 24 hour care and between 2 caregivers, Raul and Jim, my Grandfather was in great hands. These two men were amazing. They took such great care of him up until his final moments of life. He grew a bond with each of them and we will be forever grateful for their time, care and compassion. It's terrible to have to see a loved one get dealt the terrible news my Grandfather was given and watch as they go down hill, but it helps so much to have that loved one surrounded by people who care for them with such compassion. They provided a level of care that you could only hope for, I would definitely recommend them for anyone in need of a quality care worker who you can trust. Thank you so much for everything!!!

My mother, who had severe dementia, spent the last five months of her life at the Grove at Covina,…read morewhere Lisa, Summer, and Jamie went above and beyond my expectations to give her the best care possible. Mom really came out of her shell and never stopped smiling and cracking jokes as they loved, pampered, and went out of their way to make sure they understood just what Mom needed when she could not communicate clearly. Lisa is very protective and makes sure that all her residents feel safe and loved, which is crucial in order for people with dementia to live their fullest life. I am forever grateful to have found the Grove at Covina, and for the joyful times Mom experienced there, including her 91st birthday, just days before she went to heaven.

My family and I are traumatized from this place. My 85 year old cancer diagnosed grandmother stayed…read morehere for two nights. My family and I picked her up for dinner. While at dinner she expressed the experience she had had the two nights she was there. As my folks am I returned her to the house after dinner the owners daughter Summer raised her voice at us calling my grandmother all sorts of ungodly words such as 'evil' the daughter proceeded to raise her voice at us telling us that my grandmother was "unwanted" and that "she was not welcome here". All said in-front of her mother Lisa, who owns the business. Lisas response was just short of a shrug saying, "we're and family business". The owner was apologetic for her daughter Summers lack of professionalism. We were beyond baffled and dumbfounded by the interaction. I packed my grandmothers belongings as quickly as I could and we moved her out of the house immediately. If Summer spoke to use like that I am sickened to my stomach thinking of how she must have treated my sick grandmother while no one was around. Do not pay for the "room with attached bathroom". My family paid for the bedroom with the private bathroom. Come to find out the bathroom had two doors, one that led to the hallway and one to her room. The restroom was locked from the hallway side so she couldn't access it from her room. Besides the private bathroom being any but private it wasn't ADA compliant and she could not get her walker through the doorway. Since my grandmother did not have access to the attached restroom we were paying for, the owners thought putting a bedside commode would suffice. This house is every families worst nightmare when it comes to their elderly loved one.

Never again and I can't believe that they consider themselves home health care. Thirteen days after…read moremy husband's discharge from the hospital, a nurse finally showed up. He had exactly 6 PT visits and they closed his case. A 76 year old man who spent 27 days in the hospital and has suffered from MS for over 30 years. He was diagnosed with Encephalitis and barely survived. Sorry, but just writing him off like that, is wrong.

AVOID AT ALL COSTS! Assisted will never give you anything in writing (very convenient bad business…read morepractices) and will only send a brief text of introduction after taking your credit card information. They will not make an evaluation appointment without taking your credit card WITHOUT PAPERWORK. They do a "bait a switch" and will set you up with an "assistant" for services after the initial evaluation that isn't licensed with minimal training/experience. Diana is a nightmare. If you ask questions about their policies, she gets nasty. She will say whatever she has to for your money and will lie to your face. Horrible experience. I feel sorry for their older patients who wouldn't be able to complain or post a review themselves.

Lousy company we had an appointment for today for orientation to discuss my needs, and the owner…read morehimself canceled the appointment without discussing it with us they said because they do not provide one day services, but they don't realize we needed it for multiple days not just one day. It was the owner of the company that canceled it. It was his name on the email. I do not recommend this company. They obviously don't care about people that need help. They don't even feel you need an explanation as to why they canceled this company deserves every bad review that they receive.

*NOTE: My updated review is solely for customer service, not the service itself…read more Some weeks after writing my review, I was contacted by both an employee from Oasis as well as the owner Cameron. Both expressed sincere apologies for the missed appointment and explained it was due to simple clerical error. While I have already engaged another in-home care service, it's clear to me that Oasis cares about their reputation and client experience. I appreciated their offers to make the situation right and wanted to reflect their sincere efforts in an updated review.

It has been an awesome experience being a part of Team Select Covina. Staff is very knowledgeable…read moreand communicate very well with patient's and staff.

Working with Team Select has been such an honor. They are a caring, thoughtful team that works…read moreclosely with staff and clients to provide the best experience.

Kathy was absolutely incredible during my recovery from knee replacement surgery. Having physical…read moretherapy at home isn't always calm or quiet, we had adult kids coming in and out, two large dogs roaming around, barking , and plenty of other distractions but she handled it all with professionalism, patience, and grace. She knew exactly how to push me just enough to make real progress without ever pushing too far. That balance made all the difference. In just three weeks, I've made more progress than I expected, and I truly credit that to her expertise and encouragement. She's knowledgeable, compassionate, adaptable, and completely dedicated to her patients. I'm so grateful she was part of my recovery journey. Thank you Kathy !

I am incredibly grateful for the care and professionalism of my in-home therapist. From the very…read morefirst visit Cathy was compassionate, attentive, and highly skilled. Each session was tailored to my needs, clearly explained, and done with patience and encouragement. Her positive attitude and genuine concern made a challenging recovery process feel manageable and hopeful. Cathy not only helped me physically but also gave me confidence and motivation to keep improving between visits. I truly felt supported, respected, and cared for in my own home. I would highly recommend their services to anyone needing in-home therapy--they go above and beyond in every way. GrandCare representive Laura went above and beyond in coordination with my home schedule and getting me an extension for 4 more sessions. I felt heard and appreciate her effort and support. Laura Q

Care4You has been very helpful to me. I have some very significant health issues and both RN, Donna…read moreHoover and Caregiver, Marta, went out of their way to ensure I got the services I needed. I recommend them highly. Their caring for me was the best. Clare Anahu, San Dimas, CA

From the owner: For over 20 years, TheKey has provided trusted in-home care for seniors and adults with…read moredisabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.

Excellent care and follow thru by their staffing. The nurses are professional and always pleasant.read more

From the owner: Health Care Services Skilled Nursing…read moreCHHA Medical Social Services Physical Therapy Speech Therapy Occupational Therapy We Are Currently Hiring Vocational Nurses!