I rarely leave reviews, but PRIDE has been consistently awesome. They fix the issues and aren't pushy with upsells. This weekend our ac stopped and it was brutally hot. They came same day, fixed the issue and didn't gouge me for weekend response. Highly recommend these guys. Have to also mention that they are prompt which is typically an issue with other AC companies. I've tried the other contract AC companies and these guys are actual professionals. read more

I got a call to let me know they were in the way. Ian arrived, got right to work. I explained the problem with the freezer and he seemed to know what the problem was and he got right to work, and the fix was easy. I'm glad I got a service contract. I feel confident they will provide good service should I need it. read more

I purchased my York AC on Feb 26, 2024 and paid $8467.00. As of June 23, 2026 the compressor no longer works. The technicians from Pride Air Conditioning (Pompano Beach, FL), whom I purchased this unit from, came out yesterday and said they have to order this part from the manufacturer and gave us no time line as to how long this could take. Mind you, we live in South Florida and it's June, so it's blazing hot in our house, which is currently 88 degrees. I've had to purchase and pay for a hotel for 2 nights thus far. I'm completely dissatisfied and annoyed that a brand new unit is already not cooling after 2 years. I would not recommend this product to anybody. Stay away from York AC's Update #1: Today Is Friday, June 26. They sent another technician to our house yesterday. The first 2 technicians misdiagnosed our AC problem. Come to find out it's not a new compressor we need but a new coil. So we are now into day 4 with no AC in our house, and it is 88 degrees inside our house, at the end of June in South Florida. Pride Air seems to think this is normal to just keeps us in limbo and not a care in the world that my pet and family are suffering in this heat. Some of the worst customer service on planet earth. This is a new unit. We should not be having these issues. I would like to be reimbursed on the nights we had to get a hotel. They now have ordered a new coil from the manufacturer and hopefully it will get fixed today and resolve our problem. BUYER BEWARE!!! I would not recommend Pride to any of my family members and friends. Unacceptable!!! Update #2: Today, is Friday, June 26. Tony from the parts department gave me a call at 3:45pm and informed me that he was cancelling my appointment with the technician today. He gave 2 lame excuses. Number 1, he stated the weather was horrible and the technicians could not come out (in the meantime the weather was perfect at my address). Number 2, he stated the technicians were at another job and stuck completing a project. Either way, we are not a priority and we are now going into day 5 with no AC and my house is currently 88 degrees. Pride was supposed to install a new coil between the hours of 3-5pm today. Words cannot describe how frustrated I am right now. Complete incompetence in this company!! They are horrible and their actions prove to me they are completely unreliable! read more

I have been a customer of Pride AIr Conditioning and Appliance since June 2005. Recently my 26 year old a/c system was not cooling. I put in a service call on May 28th and by June 2nd I had a new air conditioning system installed. Pride explained their procedure. Their technicians, and the delivery/removal of old/new a/c via crane service they work with. Everyone showed up on time and answered any questions. The final inspection was done the same day. Pride said an updated a/c system will work more efficient than my old one. Thank you to Pride staff/team AJ, Seth, Shane, Shavon, Yvonne, Stefan, Ricardo, Carlton. Thanks to Nestor with Ability Crane Service. read more

That rating changed fast and hard. The guys came here to clean out the dryer vent. They went on the roof as well to do what they needed to do for the vent. I was told they would go in the attic to do a cleanup. One of the guys here today said they do not do that. It is not a part of the job I called and spoke with someone. She asked a supervisor and she said as a courtesy, they would go in the attic but it is not typical. Well, they did not go in the attic. The guy here said it is not a part of the job. He was not very responsive. Even after I thanked him for the job he did. I called to voice my concerns that Pride did not keep to their word and asked to speak to a manager. I spoke with a female and I do not remember her name. She said that she was out of the office. She cut me off as I started to speak. She said she already knew the story. They were not going in my attic. Then, the original lady I spoke with should not have said she got a supervisor's approval. The super isor even called the guys when they were here. Most disturbing is how a senior manager spoke to me. I have been a customer since the late 90's. In reality, no one should be spoken to as I was today. I am writing the owner of the company a letter so he knows how senior management speaks to customers. read more

I wanted to share a negative experience with Pride Air Conditioning & Appliances that does not relate to the service they provide but may provide some insight into the type of company they are. I was on vacation in Florida and was stopped at a red light and one of their work vans driven by Lesly Pierre rear-ended me. The driver then accused me of backing into him and he had a dashcam to prove it. I immediately called the police. When the police arrived, the driver said he did not have access to the dashcam. Unfortunately, the police report was a "he said - she said" and my claim was denied. I followed up with their insurance company about the dashcam and they reported that it was unplugged at the time of the accident. There was no reason whatsoever for me to back up. It was flat ground and I was behind the white line at the red light. There was almost $10k damage to my car. If I was backing up, my foot would be on the brake and it would have been a bumper tap or a little harder...not $10k in damage. In addition I have automatic breaking feature on my car and if I did back up, the car would have abruptly stopped before hitting the van. Before using Pride Air Conditioning & Appliances, I strongly recommend you read the reviews on Yelp and understand they have a 2.5-star rating for a couple reasons; poor service and lack of integrity. Hope this helps you. read more

Used them for many years they have deteriorated enormously. Came 4 times to fix my washer never did. Charged me for parts which didn't help. Staff is nasty and when I fi ally cancelled my Contract they took off for the visits when they came and fixed nothing! Very disappointed. Used to recommend them now Id say stay away. Disgusted. read more

I've never experienced this before! I have a service contract with Pride and accidentally lost my contract. I called the contract's department and asked if they could email it to me? They never sent it. I called back and an employee told me that YVONNE, supervisor of the contract department was reviewing my contract? Huh. Why would a supervisor or any employee have to review their own contract? Never heard of such thing. For three days I called and was told by an employee that YVONNE was still reviewing my contract. I paid over $400 for my service contract and I'm not allowed to have a copy of something I misplaced? It doesn't appear that they will be sending it. Here is my advice. If you decide to get a service contract with Pride, you should put your contract in your safety deposit box so you don't lose it because you will never receive a second contract. I've been a long time customer of theirs and I won't be renewing because YVONNE is too busy reading her own contract! Anybody ever hear of this crazy thing? This is beyond ridiculous! read more

Just had AC Technician Lesly #2057 over because my AC unit was not properly cooling down my apartment. He carefully, step by step found a pin-hole leak that was causing a freon leak. Leslie is truly a professional at what he does and a gentleman as well! read more

Save your money ! I have had a home warranty with them for 6 years which has extended coverage had always included replacement so I thought . It was a good plan when original owner ran it . Unfortunately unbeknownst to contract holders they changed their terms with no notice . Now no more replacement , limited repairs that cost you 3x price of new appliance . I contacted them and asked to speak to owner - refused - denied . Got attitude from customer service mgr who was I felt was abusive telling a senior citizen to get off the phone not interested in hearing a concern. Told should have read the fine fine fine print on reverse of " new " contracts... the size of a pin dot . BBB complaint filed . They pay to be an accredited business . Do not use . No resolution . ABP = Anyone BUT Pride!! read more

Today, we had our disposal unit replaced by Jimmy (2180). He was able to troubleshoot and fix the problem efficiently. Our overall experience with this company throughout the years has been very good! read more

They are prompt and efficient. I have used them 24 years. They have worked well keeping my appliances,air,heat and hot water running well.

I tell you what could improve. They can stop their lying for one. The uneducated technicians need thorough training. They need to remember not all customers are ignorant which they definitely count on so they can make shit up they need to charge you for. Their despicable. read more

We hired Pride AC to replace our old AC system with a new Daikin system. The sales person, Steve, had good customer service skills and was responsive & knowledgeable about additional features we wanted to add to the system. The team of workers did a nice job removing the old unit and installing the new. They were neat in their work, pleasant, and efficient. The new system works great and it was a good experience working with Pride AC. read more

So I come back from an amazing trip to Greece and quickly realize I have a plumbing issue! I called Pride the next morning, Friday and was told their next appointment was Wednesday. There was Memorial Day in between when they are closed. I would have been more of a priority but since I have two other bathrooms, they did not consider it an "emergency ". I understand. I do wish they could have sent one employee at the end of his shift who happens to live in the neighborhood across the street from me and had been here several times over the years. I forgot the name of the plumber who fixed the issue. He did the work quickly and it is fixed. He had some bland plumbing jokes for me. I didn't mind as long as my toilet was getting fixed! Pride is reliable. I like their service and will continue with them. read more

Office was able to set up Service Call the very next day. Nick was a very polite and knowledgeable tech who knew what the problem was...fixed it in a very reasonable time and gave me suggestions on how to maximize the cooling settings I should use. Happy with Pride. Jack G Boca Raton Century Village read more

I called them to blow out my ac line which was clogged and dripping. The guy came, not really sure what he did...what I do know is he left my garage floor soaking wet, disconnected the pvc outside and it's dripping much worse than before. I called within 10 minutes when my neighbor came over complaining about the water dripping, and was told they can't come back for 2 days. Now I need to pay someone else to fix what they messed up and won't return to correct it. Use anybody else. read more

Pride Air Conditioning & Appliance - This was, and is supposed to be connected to the top so now water is gushing out - Heating & Air Conditioning/HVAC Near Me - Pompano Beach, Florida

Came here 3x to repair AC. It will need a professional repair person. Then who did they send out to repair the unit??? Then I had to call 3 times to schedule a final fix with the "professional". Told me they scheduled an appt but never called me to tell me when it was scheduled. Huh? Then my AC starts to leak water and I put 2 buckets under it. My FPL bill doubled since the "freon" was low and they waited to service the unit. The longer they wait, the higher my FPL will be. They are costing me money. You have to ride them like a horse! Giddy-up... read more

They are dependable and highly skilled. I had a plumbing issue resolved today. Their repairman, Russell, did the whole repair fast, he knew EXACTLY what the problem was. He is also courteous, well mannered and he also cleaned everything upon finishing the repair. You'd see my bathroom and never guess There was a job performing there. The contact person when somebody calls the company is also very pleasant to deal with and efficient. I see "Pride" vans a LOT in Wynmoor where I live. It speaks of a great company to deal with read more

We have paid nearly $7000 and spent more than 11 hours waiting for technicians and inspectors to show up and this nightmare still isn't over- the new air conditioner installation did not pass inspection and so it continues. Wishing I had called any other company! read more

I am sorry to say I have not had a good experience with pride.The tech are not qualified and come out several times to fix the same problem.The plumbing dept almost flooded my apt and I had to call another co.A lot of the things they used to cover like electric outlets .They subcontract a lot and sometimes they do not show up.Customer service is very rude . read more

My tech Jim (#2180) was awesome. First call of the day and was here promptly at 8:10! Needed the leaky toilet fixed with new guts and a water hose that helps fills the bowl properly and was in snd out in 20 minutes. Super friendly and would recommend him to others who need work. read more

This is a follow-up to a previous review. I wrote the owner Howard Pearl a letter, which they received on Thursday, April 17, 2025. On Friday, April 18, 2025 their operations manager Stephanie called me and left a voicemail message that she or someone from Pride would call me back by or on Tuesday, April 22, 2025. When NO ONE CALLED me, I called Stephanie on Wednesday, April 23, 2025, and left a voicemail message. No one has responded to my call. Pride sent me a Renewal Notice/Contract dated April 3, 2025 $554.26. They won't send anyone out and won't return a phone call. Am I supposed to "donate"$554.26 to Pride? read more

To date Howard, the owner, has NEVER made any restitution. He, as well as his "managers" simply just kept pushing the request to someone else. They even made a point to have Candace call us and tell us they were having a meeting to address it. We did get a nice email from Terri taking blame for all the paperwork issues, however, nothing ever came of all the time wasted and cost to consumer. We consider ourselves blessed the permit is finally closed. Pride also failed to come back out and check the side leaking air around the wiring. We were told we would hear back from Install Manager but that failed to happen also. Suspect the cover just needs to be properly installed and wires routed properly, not the biggest of issues overall. We do not recommend them and we will limit any future work to the warranty related stuff only. They simply failed to honor their word with us. Unfortunately we feel we made the wrong choice when replacing our unit. read more

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I paid for a multi year contract to be a priority client (tune up club) when my AC goes down or I have issues. They said it'd take them two days to get out here to fix my ac which is OFF and it's 90 degrees in my house and then the guy on the phone hangs up on me. TERRIBLE COMPANY DO NOT recommend!!!! I believe guys name was Charles. I can tell he was an older gentleman. What the fuck am I paying for? If you see this owner of pride? I'd recommend you fix this or I'll make sure I'm not the only one who gives you a review I'll make sure you have 0 stars on yelp read more

Pride AC & Appliance is a second generation service company. Had a new AC unit installed on February 12, 2025. Our initial contact with Pride was a visit by Shane, the sales consultant. He was prompt in arrival, evaluated the need (new A/C) and provided clear concise info as to cost and size for unit needed. Installation technicians Calvin and Justin arrived promptly. They installed the new unit - made sure every part of the system worked perfectly before leaving. They left the work area pristine. read more

My bathroom drain was clogged and I couldn't use my sink. They sent a wonderful plumber, named Jimmy, technician 2180, who was so kind and humble and fixed my problem quickly and efficiently! Thanks, Jimmy!!! read more

I called Pride on Sunday because my air conditioner was making a loud sound constantly. They sent a technician on Monday morning. He introduced himself and recognized that the problem was a bad motor and quickly gave me options for how to stop the noise. 20 minutes later I had a new motor and my air conditioner is back to working perfectly. My technician was Jacob, tech number2098. He was polite, knowledgeable, very skilled in his work and a pleasure to meet. Kudos to Pride Air Conditioning & Appliances for employing such a competent technician and Thank You, Jacob, for doing an outstanding job on my issue. read more

Pro service. Thorough diagnostic. Prompt and responsive service. Expert repair. Highly recommended especially for Daikin equipment.

Revised review!!!! Terrible absolutely terrible. 3 people have come out and it seems like the only one that knew what he was doing was Cooper. I was told it was the water heater, then the AC, then the AC guy from Pride - was rude and unwilling to help. There is dripping water on the electrical board and Pride said "it's leaking from upstairs unit, nothing we can do". Unwilling to help the unit above me and this could be a MAJOR CATASTROPHE if this catches fire. Pride just washed their hands and walked away. had to leave a star but they get a "no star" from me. read more

I have had a contract with Pride for over 30 years and they never let me down. I had my initial yearly servicing recently for my AC and was told I had a slow leak. An isolation test was needed to pinpoint the leak. I was very fortunate to have what I call "The Dream Team" consisting of two lovely gentlemen who answered questions and professionally handled the job. JUNIOR came both days and JAEDEN assisted him today. They made recommendations, set up appointments, and handled everything beautI fully. My Trane system is unfortunately out of warrantee so I know I will have to pay for the evap coil needed, but it is still better than paying for a whole new system for just one problem. I thank Pride for their excellence in service. The techs that come to the house are usually good....some better than others, but today's guys were awesome. read more

My service call was for a maintenance checkup on my ac. My tech who came over was Rick/2164 he called 30 mins prior to say he was on his way which I liked. When he got here he was very professional nice and very informative just all around nice person which are hard to come by anymore it was just a pleasure dealing with Rick.. when you get good service good workers you should share to let everyone know .. Keep up the good work Rick/2164 your awesome.. read more

I have had a contract with Pride for numerous years which has increased to an annual fee of approximately $500. On Thursday morning 12/12 I called about a replacement water heater and left a message and did not get a return call. Friday morning 12/13 I called and spoke to a representative and was told he would send message to plumbing and they would call back, no return call. Numerous calls for service have resulted in weeks of waiting for appointments. Service has deteriorated over the years and will not renew the contract with this company. Can not recommend this company. read more

Pride came today to fix air handler leaking water..Ethan G Tech 2137 arrived at the allotted time .He was very nice ...explained everything that he was going to do..did it..cleaned up..very polite..when he was done, asked if there were any questions...I had none..Great customer service..Definitely a plus for your company... read more

I just had another interaction with the customer service department. Their service protocols are incredibly slow and disorganized. This is last year I will have a contract with them. read more

Warranty labor rate $1000/hour. recently had my Rheem a/c unit serviced for warranty replacement of fan motor. Charge $69.95 service call and $535 to replace the motor. Technician was on-site for 33 minutes. read more

Pride Air Conditioning & Appliance - Heating & Air Conditioning/HVAC Near Me - Pompano Beach, Florida

My garbage disposal stopped working. Jimmy, technician 2180, came to see the issue, and within less than five minutes, the system was working!!! He is so personable and knowledgeable!!! Not only was it a successful service call, but probably the most pleasant that I have experienced. He is really a lovely person! read more

All I can say is STAY AWAY FROM PRIDE... They dont have any! From bait and switch, to not honoring the contract, to a dishonest salesperson (shane). This is the most disreputable business I've ever dealt with! read more

my technician RYAN was incredibly knowledgeable, professional and efficient and PRIDE got him out to me the same day I called. HE was able to fix my AC temporarily to get me through the night until the correct permanent part could be ordered and delivered the next day. He came out on time both days, was extremely clean and even replaced a part for no charge that was working but not at 100%. I would not trust my AC with any company other than PRIDE. they installed the YORK machine in 2016 and this was my first issue, and they handled it quickly and inexpensively! Recommend Ryan and PRIDE confidently - they are THE BEST! read more

There is a reason they have been in business for as long as they has been the only redeeming experience with a recently had the pleasure of working with Pride A for the installation of a new air conditioning system in my home, and I couldn't be happier with the experience. From start to finish, their service was exceptional. The initial consultation was thorough and informative, with Steve taking the time to assess my home's needs and recommend the best system for my budget. Pride was also the most competitive bid. The installation process itself was smooth and efficient. The team arrived promptly on the scheduled day and worked diligently to complete the installation. They were courteous, professional, and respectful of my property throughout the entire process. In the three years that I have been dealing with contractors after having moved into a pretty outdated 50s home, this is the only contractor/company that I would recommend without hesitation. I highly recommend Pride Air Conditioning for anyone looking for air conditioning installation services. Their expertise, professionalism, and dedication to customer satisfaction truly set them apart. I wouldn't hesitate to use their services again in the future. read more