We had a slab leak and Shoreline was so fast and reasonable, I will continue to recommend them!…read more (I live in Destin so I am not sure why my review indicates I still live in San Francisco)

We had contacted another plumbing company in Destin for a quote to adjust pipes for installing a…read morenew tub; unfortunately, we didn't hear back from them. My husband decided to start the job by removing concrete. Not only did we find a botched piping job by the original contractor, but he made the mistake of hitting the pipe and a drain while digging (this is a lesson learned). We had no water and no idea how to correct this problem without possibly making it worse. We called Shoreline Monday morning, and a few hours later, plumbers arrived to save us. They had to dig up more concrete, repair the pipe, a drain, and then make it functional for the tub. I was expecting to get hit with a painful bill, but I was relieved and grateful for what they charged us for having come out immediately and fixing our mess. Thank you for your promptness, great work, and very reasonable fee.

Big thank you to Reid and everyone at Artisan Plumbing! Reid showed up after hours to take care of…read moreour two toilets that have been broken for over a week because our property manager, ERA Realty in Shalimar, had failed to do their job in a timely matter. Artisan Plumbing realizes how important their customers are and will try everything they can to get that job accomplished ASAP! To facilitate getting the job completed quickly, Reid contacted my husband and requested pictures of the parts and pieces that needed repair so he can purchase them before arriving! My family and I cannot thank Reid and Artisan Plumbing enough!

Reid knows what he's doing and gets the job done in a timely manner. Would highly recommend for any…read morebig or small plumbing jobs! He did an awesome job on my kitchen remodel having to dig a trench in my kitchen floor to re-route water to an island and added a box with a shut off behind the fridge for the ice-maker. Did not overcharge!

Recently purchased an older home. The addition bathroom giving us issues from the start. W/d and…read morekitchen sink all backing up into addition bathtub. Had two other vendors out to try and correct issue. Found temporary fixes but nothing lasting. Made an apt w Beau(called on a Mon and couldn't get an apt till Friday). We decided to wait for the appointment with a bathtub full of stinky gray water because his reviews were so good on Google! We sure are glad we did wait. Less than an hour later and a fraction of what we have already spent w other guys and voila our bathtub is no longer backing up! Beau went on our roof instead of under the house (like one other vendor did.) This was truly a godsend. He deserves way more credit! Thank you!

Hot water heater installation went well 50 gal Rheem Hybrid…read moreinstalled in half a day Did a good cleanup when finished Hauled away old water heater Overall, a real good job

Insanity Plumbing, Frank has done work for me several times in Niceville and Santa Rosa Beach…read more Always prompt and very reasonable pricing. He is my go-to person for plumbing professionals.

My tenant contacted them for a clog , they said it cleared and charged $250 , they pulled mud on…read morethe line so assumed a leak under slab, they cut floor and repaired iron line , I was attempting to contact the tenant to go in and view the work before paying, I was able to enter today to find that there is still a leak, they did not take pictures of the leak or the work done , I do not know if they even did the work. My tenant said when he told them the leak was still active the plumber refused to come back and look at it. I will pay the bill As opposed to filing a claim against them , I would advise to proceed with caution if doing business with this company.

Easy to schedule appointment, tech was on time and performed the repairs in a timely manner with…read morefinal costs being reasonable. All one can expect from a business in today's service industry.

Came out the same day and fixed the problem. The service person was Nick and he knew just what to…read moredo and completed the plumbing job in no time. We were very pleased with him and he was very professional and friendly.

We had a backup and Jonathan came out to resolve. We agreed to a camera inspection and rotor. He…read moretold us that there was a break in the line and that we needed to replace it. He told us it works be $25k. When we didn't immediately agree to get the $25k in work done (who doesn't get a second opinion for that much work?), he informed us that we had to pay extra for a copy of the video!! The rotor and "camera" cost us $749. The next day, I called him asking for a copy of the estimate bc I hadn't received it via email yet. He said that he doesn't give written estimates bc we might use it to get a cheaper quote from someone else!! We didn't use the water at all until we tried flushing once the next day. The backup was back, which wouldn't be too surprising if there was a break. We called a different plumber. He did another rotor and camera for $400. He didn't find a break. He also provided us with a copy of the video and a written estimate if we wanted to replace the cast iron. We watched the video. The pipe is in surprisingly good condition and there is no break. It's unclear what caused the backup. It's been over a month and there has been no further issues. I called Jonathan and asked to see the video showing the break or a refund of only the cost of the camera. He repeatedly *insisted* that he never told us that there was a break and that he only told us to jet the line. No wonder he refused to provide a written estimate. Fortunately, I had the payment receipt which mentioned the break. He then started to discuss not charging us for another camera if we hired him to put in a cutout. I declined and he said that he'd call me back in half an hour. He didn't call back. When i texted him late that evening, he demanded to see the video showing no break. Why does he want the video showing no breaks when he insisted that he never said that there were breaks? Maybe I should have sent it to him, but he had already gaslit me and now he was moving the goalposts. I told him I'd play if for him if he came over, but I wasn't going to email it to him. He refused. I told him that I'd send it if he sent the video showing a break. He didn't respond (this part was over text). I have no evidence that he even did the camera. His rotor job appears to also have also been subpar considering the backup reoccurred so quickly and the pipes are fine now that another plumber rotored them.

This company was recommended by a property manager and I was very satisfied with the service. I was…read moreable to get an appointment quickly. Henry did a great job installing our water heater. He also explained the warranty. He cleaned the area and moved everything back where we had it, he was respectful and professional. I contacted 3 other companies, but this one had the best value and they even offer a military discount! They had great reviews as well. Overall I would recommend this company!

Our system stopped --we were with out water and toilets and in a panic…read more He answered the phone when we called, he came out at exactly the time promised and quickly & expertly and with care of ours and neighbors property repaired our system and got our family back in service! The thanks we can give isn't nearly enough for what these folks offer. (sorry, no one really wants to see pictures of a septic system, so no pics)

Ask this company to drain our septic, they arrived next day at 7am spent 30 mins trying find our…read moreseptic after realizing they pulled the wrong plans. We then had to get the correct plans for them and still unable to do the job, they told us the boss would call us after calling 2 times to the company and one time to the guys that came out who forget to call his boss we was still stuck with a full septic and no way to have water in home, no showers, no toilet, no dishes etc. 6 hours later the boss has not called, we chose them because they could make it first I guess this is possibly the reason why. Not helpful, not reliable, and not good service ultimately had to find a different company who had no issues.

This was posted before and sent to them. Why has it been removed?…read more John and Gina Fryer You responded quickly, even on return visits. Our primary complaint was water leaking from sink. Apparently you didn't understand what the problem was, used unnecessary parts and spent a long time "repairing" it. Minor repairs to two toilets were acceptable. You returned to problem solve and fix it, though it was still leaking when you left. Again you said that it was suppose to be that way. After researching we found the fixture that we have, on line at Lowe's. It also had diagrams on parts and how to install it and replacement parts. We sent this information to you. You returned a third time and, after the information we sent you, had it repaired in a very short time. After the first visit you charged us $590 and had to return twice, after WE figured out what the problem was. The stopper is still not like the one in the other sink. We feel that parts and labor on the first visit would have been unnecessary if you had had the correct parts. We have never had repair service that was this unsatisfactory. We think it only fair to make you aware of our dissatisfactions, and we hope you will consider a reevaluation of your charges. John Gina Fryer

Feel Taken Advantage of. The company was nice and professional but for less than 90 minutes of work…read moreand PEX used as the solution for a house with copper piping, $780 does not add up. Parts I value at around $80 so $700 labor for under 2 hours work seems fishy. I agreed to the work so I am foolish for being so dumb as I am not a plumber. Don't repeat my mistake. Ask for a parts and labor breakdown before agreeing to service.