Bad overall... I waited on a order 30mins that should've already been done.. No communication at all... Had 5 customers waiting on orders! Super bad :( read more

Arrived at 7:50pm on a Sunday and ordered 2 sandwiches. Both medium sized. The store closes at 8pm. The two ladies in the back were visibly upset. One said "What the he**! Leave us the F*** alone!" While the other was sighed loudly and exclaimed "Oh my God!" The cashier ran to the back to tell them to be quiet because they were so loud and unprofessional. Very unbecoming for Havertown. I will not be returning. read more

PrimoHoagies - The front register - Sandwiches Near Me - Havertown, Pennsylvania

Very good hoagies! Get your condiments on the sandwich or on the side. Enjoy. Friendly service, clean store.

I love primo hoagies and this place doesn't disappoint with its food. The chicken Diablo was excellent as it is everywhere. But the service is a bit slow and they were out of dirt pudding. They still manage to serve up the same excellent hoagies every location does though. So they get a good star rating. Their sesame seed roll just exudes flavor when combined with the rest of the sandwich. Yum yum primo. read more

Of course Primos is great but the Havertown location is just a little bit better. They are always friendly and clean. The food is always great. Keep it up. read more

Poor service is not that way to keep regular customers. I stopped by yesterday between 2:00 and 3:00. I ordered a Primo Turkey Diablo and a small tortellini salad. The young lady that took my order couldn't have been more bored. No smile, no thank you, no nothing. Ditto for the woman that made my sandwich. She put it in a bag and practically threw it on the counter. Throughout my short vist I felt very poorly treated. By the way, my sandwich and salad was excellent. read more

I'd always wanted to try this place so I stopped in today and ordered an American Hoagie. The place is very clean and they seem to follow all rules for Covid. The staff was friendly and they took my order very quickly. So why did I take off stars? Well, compared to other places, the hoagie I ordered seemed very small for the price I paid. And when I opened it at home - surprise - it was not what I ordered. I ordered an American hoagie. I got what looked like an overstuffed Ham & Cheese. So for more than $12 bucks I got a sandwich I didn't request and bottle of iced tea. The food tasted okay I guess; not bad but not spectacular and NOT what I ordered. read more

Sandwiches are still good but terrible at getting your order right. Also, the sign on the napkin dispenser that says "one napkin per sandwich" is ridiculous. Cheap pricks read more

They have really good subs We usually call ahead and pick up our hoagies. So far our orders have always been correct and ready when we arrive Cons-a little pricey. The charge slip asks for a tip. A little weird to tip a place for making a sandwich ESP if it's already on the higher price end :/ read more

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I had the cheesesteak. Great Hoagies and a good start with Cheesesteaks. It was exactly what I expected. Everything was quality, fresh and tasty. But, I am pretty sure the meat wasn't cooked on a grill. Good start. read more

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Have been in the area for 7 years but never stopped to try Primos. I was going to Paganos most of the time and they are very good. Don't think they have a Philly Cheesetake and they close early on Sundays. So this Sunday I felt like a Cheesetake so figured I would try Primos. I must say that I was very surprised because this was a very juicy and flavorful sandwich, better than Tony Luke's or Jim's Steaks. I will return. read more

I always enjoy Primo's, though I can't figure out why their lettuce wrap sandwich costs for than the other sandwiches when they have less to them... read more

We like Primo's. We also find that depending on the location the quality can be very different. The Havertown location is a good one. Very consistent on all the sandwiches across the menu and across time. You can sub grilled chicken for the breaded chicken in any sandwich. Nice feature. My favorites Audie Crusher Slim T read more

Awful awful awful. The hoagies are good, but the wait is ridiculous. It's difficult to get help from any of the workers. They move very slow. I've picked up from here multiple times and the wait is just awful. If you do order from here, please give yourself a good 30 minutes or more. read more

if you like not getting what you ordered, indifferent staff who talk amongst themselves for a few minutes while you are in the store, and all of the staff wearing their masks around their chin like it's a decoration and removing them to talk as if it's unable to say words with one worn properly, then this might be your place. what a far cry from the primo I am used to going to in downtown Philadelphia. won't be going back read more

Came in and ordered a whole Sharp Italian hoagie. My husband pointed out that we get $3 off tonight since it's Monday. As we ordered the hoagie and mentioned the deal, we were questioned about why we thought we'd get $3 off. Another customer said it's on the Primo card. Then we showed the guy the card and he insisted the only deal was the Monday $5.49 deal. He had to ask another person behind the counter what the $3 off deal was all about. They weren't sure but because it was on the card which was on all their tables, they had to honor it. Then when we got the hoagie it really lacked the lettuce and onions. The meats and cheese were okay. The seeded roll was good. Primos has good rolls. Had to wait a long while for this hoagie. It was kind of a disappointing experience. I think it is only this place. We've had a better experience and Primo hoagies at other locations. read more

PrimoHoagies - This hoagie is lacking lettuce and onions. Sharp Italian hoagie ordered with lettuce, tomatoes, onions, hot peppers, oil and vinegar. - Sandwiches Near Me - Havertown, Pennsylvania

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When the local hoagie shops are closed, Primo's is there in a pinch. My problem with Primo's is the price. I mean we are not in South Philly here. $10 for a 9 inch hoagie is not cheap. I can get the same size down the street for about $4 cheaper. The Hoagie is always packed with meat and toppings, I do like the shredded lettuce aspect. The seeded rolls are key as well. I usually go with the Audie (Roast Beef & Turkey) it works because I usually can't decide between a Turkey and a Roast Beef Hoagie. This way I get the best of both worlds. Sometimes you can find a coupon in the clipper magazine to save you a few bucks. Also the lady at the counter I can tell when you are miserable. Smile its not the end of the world and it goes a long way. read more

Owner doesn't wear or require his staff to wear masks, tells them to put one on if they see a customer come in Numerous employees have been out sick with covid recently read more

I ordered online for pickup, and it was an hour wait for 3 hogies. When I got there, there was no one else in the lot and they were still making my 3 hoagies. However, they were very friendly and the food was pretty good! read more

Have purchased several varieties of sandwiches from this location & have always been VERY happy with the freshness of all ingredients & the magnificent sandwich rolls!! In addition to sandwiches they also make puddings & other food items. Great tasting food at reasonable prices! read more

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I have purchased from here, twice. First time, about 3 months ago, in shop, order was fine. Rude staff. Today, I thought I would order online. After waiting an hour, I received my order, which wasn't prepared as requested. Plus, cheese discolored, provolone doesn't' usually have a brownish tint. Soggy bread. YUCK. My friend looked at my hoagie and said, "that looks terrible". It does. read more

I've eaten here about 15 times in the last several years. Never again. Food is excellent. Service is non-existent. Would be easier and more friendly to order from a Kiosk. That said the biggest issue is, the last two times I've went here they said they were closing and couldn't serve me. Thats a real problem when their hours state they are open until 8:00 pm and I arrived at around 7:20 to 7:30 pm. So to the owner, you figure my annual customer value to you was about $125 and my word of mouth references probably drove you an additional $50 to $75 per year. Say bye-bye. Don't state you are open until 8pm and close on people at 7:30pm. read more

I recently moved to the area from Philadelphia. I've ordered from here twice. Both times my order got messed up. Today I ordered five sandwiches and only got four of them. I called and I was told I sped off without them and that they called out to me. She made it sound to me like it was my fault that my order was short one sandwich. This confused me since I sat in the turning lane on WC Pike right in front of the From now on I won't be ordering from this store since the staff was so rude to me on the phone. I cant reply to primos comment that their employee ran into traffic to give me my food but that is an absolute lie. I'm not surprised and I'm sure I'm not the only one this has happened to recently considering their track record with me. You guys are 0-2 with getting my order right the first time. read more

The Italian tuna hoagie with hot green pepper is the winner here you won't get Italian tuna anywhere else why Italian tuna because it doesn't have the toxins from the Japanese atomic plant that all Pacific tuna has the other hoagies are good also but you won't lose any weight which the Italian tuna will but only eat one half of it has enough calories to be a complete dinner read more

Ordered an Italian hoagie. They have downsized. It was the size of a hot dog roll and tightly rolled so the bread was less than 1/4" thick. It was also soggy. Used to be my favorite place. What happened? read more

Ordered a whole mild Italian Hoagie it was missing the cheese and prosciutto. When I call to let them know I was told That sometimes it's hard to see the cheese and the prosciutto. Hard to believe that someone will actually give an excuse like this. Almost comical. Tried it once and will never go back again. read more

My friend accidentally left his phone there. He returned the next day to recover it. The manager claimed he put the phone out by the dumpster. Sounds shady. Why would someone put a phone by a dumpster and not hold it in the store? This manager sounds like a great guy. This is the same place that notorious for getting orders wrong and skimping on sandwiches. I hope my friend can get his phone back. I definitely wouldn't eat here again. I'm sure they'll give some bogus response to this message like they do with all complaints. There's a reason why this location only has 2 stars. Despite primo's reply. This hasn't been resolved. Someone that works there clearly kept the phone. No one puts phones out by dumpsters. That makes zero sense. read more

I went to the Primos on West Chester Pike and Eagle Road on Wednesday, July 7, 2023. When I arrived at the store there was a man already in the store. I ordered my sandwich and waited to pay. The man (who is nonblack) went to pay for his sandwich with a credit card (we were both paying with a credit card). The credit card machine was not working. The manager came from the back to reboot the cash register. After the cash register came back up the credit card machine still was not working. The manager of this establishment asked the man "do you have cash?" the replied "no, just a credit card." The manager then asks him "is this your sandwich-pointing to his sandwich" to which the replies "yes." The manager then tells the man to take his sandwich for free. The manager then states to me "There is an ATM machine across the walkway, so you can get money out to pay for your sandwich." Oh, by the way I am a black female". I stood there in disbelief. I was totally shocked. I said to him "NO." and I walked out in total disgust. I let all my friends on Facebook know do not give your business to this Primos. While walking to my car the man who received his sandwich for free told me to report him to the cooperate office and he was never coming back to this Primos. And then he told me he was half black himself also. i called the cooperate office while I was sitting there in front of the store to let them know what happened-as of today Wednesday, July 14 a whole week later-NO ONE HAS REACHED OUT TO ME TO ADDRESS THIS MATTER!!!! read more

I went to this place on my way to my parents house and stopped to get 3 sandwiches and i have to say i was highly disappointed. The sandwiches were made nicely, everything looked fresh but they were absolutely "cheap" on the meat and toppings. I paid well over $30 for 3 sandwiches and chips and for me to be really disappointed is the reason for the 2 stars. It doesn't make any sense really they are by far the best hoagie shop in the area but just make a decent sandwich and you can charge appropriately for it. read more

Rock solid hoagies. Great variety and will make hoagies not on menu. They make great Italian Hoagies (several variations), Chicken Cutlet are my favorites. Turkey, veggie, roast Beef are all good. Chips, soda, case stocked with speciality foods. Even their Rice Pudding is good. Only thing I wish they made would be Steak sandwiches. Yep, no steak sandwiches. But Hoagies are all great. They have a few sizes of sandwiches. Nice touch. Hours: close about dusk. Parking adequate. Free standing and Franchises seldom are as good as PRIMOS. About Ten bucks get you hoagie, chips and soda. Nice people. read more

I love the hoagies at Primos. The hoagies are always fresh and delicious. The turkey hoagie is my favorite. Service is always friendly. The price is reasonable and their deals are great. When you are in the mood for a hoagie, go there!!!!! read more

First off, I love Primo's hoagies. They have a fantastic variety and they use excellent quality meats and breads. The price is a bit steep but you get what you pay for here. That said Primo's is a chain and so the service is incredibly important when you consider one location versus another. I've read the reviews here about the poor service so I was reluctant to give this location a try but I had a groupon so I decided to give it a shot. I'm glad I did. I had no problem using the groupon the staff was great both on the phone and in person. I did not see the grumpy female clerk that others have mentioned, the guy that waited on me was great. I say give this place a try, hopefully you have the same experience I did! Also, try the dirt pie (I think that's what it's called) - that stuff is AMAZING though you'll be hard pressed to find the room for it after eating a primo hoagie! read more

Pretty much agree with everyone else about the customer service. The girl who took my order seemed really annoyed and just plain rude. But! My turkey and cheese hoagie was great, just how I like it. Just the right amount of meat, veggies, mayo and oil combo. I got the unseeded roll which was nice and chewy. It has been really hard for me to find a good clean place to get my hoagies in the Delco area. And I think I will be sticking with these guys.If you can get past the rude customer service its really worth the price. read more

Both my son and I got Italian Hoagies. Meat cut so thin it was kind of mushy. Did not taste like an Italian hoagie. My son said he rather eat at Wawa. Very disappointed. read more

Pretty sure they stole my cell phone. I left it on there table, they called to say they found it but hung up on my mom. The manager kept it for me out back next to the dumpster, someone tried to use my iPay an hour after I left it there. Why put someone's cell phone out back by a dumpster? read more

I have to echo the sentiments of the other reviewers re: customer service. We forgot to use my groupon when we paid and when my husband asked if they could void and re-register our order, the initial response was, "just use it next time." Then, he was told that if he paid cash, that would be much easier but it wasn't possible to do with a credit card. Fortunately, my husband persisted and the issue was fixed, but it seemed like a much bigger deal than it needed to be. We also waited quite a long time for our food. Though, once we got it, we were quite satisfied, as the ingredients are high quality. All in all, it's expensive without a coupon and the level of service should be higher to justify their prices. Probably would go back with another groupon. I hope that they are able to iron out some of these issues. read more

Would give 1 star if I could. The staff is the rudest around. They're unprofessional and it's honestly disgusting. No customer service skills whatsoever. read more

Primo. Primo. Primo. Seems to be a common theme for me lately thanks to Groupon taking me on a tour around DelCo Primo locations. I'm happy to say that my hometown Primo Hoagies experience has ranked right up there at the top of the list. As there seem to be quite a few mixed reviews I'm happy to throw a straight 5 star yelping at them. Friendly and efficient on the phone ordering and just as friendly and efficient when picking up my food. But to earn that fifth star the sandwiches would have to be on par with the best of my other Primo experiences. They were! My Audiablo was perfectly packed with spicy goodness. Built as ordered with substantial turkey and roast beef. There's just not much more to say. It seems people either didn't like the customer service side of things, or it's an experience like I had - worthy of a big Yelp Woohoo! Yes, I'll definitely be back to visit you again guys! read more

Since my last review on this location, I have been to this location a few other times. I must say that I seen some different employees, but for the ones who I recognize, they look and act completely different. For the employees who I had complaints about, were smiling and polite as far as service goes. This made me pretty happy to the point where I had to post a review. The food is always on point with this place and now this place is one of my favorite locations. It is crazy how people can affect the quality and service of their product! However, I'm still not sure if they do delivery service. They say they do, but I think they still do not accept any delivery orders. I could be wrong. read more

I don't know what you have to do in order to get what you actually want from this place. I hate getting sandwiches that are a pound of meat with two slices of cheese. They have a hard time understanding that here (and at most places that make sandwiches, to be fair) and I have to go over it a few times each time I try to get a sandwich. The last time I used this location, I tried ordering online in the hopes that putting my desires in writing would help the sandwich maker to actually fulfill them. After placing my order, I received a phone call. The first question was how much cheese did I want (How much did I think I was going to get on a small sandwich?). The next question had to do with their deep-seated desire to put pepper on everything. Mind you, I had not checked a single box-including the one labeled PEPPER-in that section of the build-your-own part of the website, but they apparently could not conceive of someone who did not want pepper on their sandwich. In the very small box where one could leave BRIEF special directions, I had said explicitly that I didn't want oregano on my sandwich. They said that they understood that but they were going to put some pepper on it because they "like to pepper them up." I was also told that I am "very specific", and that I "must be the boss", whatever that means. My husband ordered a tuna sandwich made from solid, white albacore tuna-one of their options-but they had to call because they didn't believe that he wanted that. By now, you won't be surprised that it was because that tuna is "bland" and they do offer a tuna salad option. After some unnecessary discussion, the caller seemed to agree to give my husband what he requested. (Possibly because my husband did request that some oregano be put on his tuna, so that was spicy enough for them to accept.) Today, I agreed to give this location one more try on the condition that my husband deal with them. He got online and checked the same boxes that we checked before (with the exception of drinks, chips and the size of the sandwiches, we were placing the same order as five days earlier) and didn't check any of the boxes that we hadn't checked before. He decided-against my wishes-to refrain from saying "no pepper" in the special instructions and instead concentrated on the cheese to meet ratio. Is anyone surprised that after he hit send we got a phone call from Primo's? This time, all they wanted to double check was that he wanted the bland tuna instead of the tuna salad. From what I overheard, they seemed to acquiesce more quickly this time. We made sure to double check all of our sandwiches after we picked them up and-you got it-both non-tuna sandwiches had PEPPER on them! The explanation given (with a small apology) was that "that's the way they usually make them." I don't give a flying leap at a rolling hoagie how they "usually" make them, if you have a special instructions box, look at it! Follow the instructions! As my husband pointed out, don't put pepper on a sandwich when pepper is an option and one that the buyer has not checked! My husband also wondered with regard to not just Primo's but all kinds of restaurants, how hard do they think it is for people who want pepper but didn't get it to add it to their food? I can tell you it's a lot easier to add it when you wanted it but didn't get it, then it is to get it off your food when you got it, didn't want it, and hate it! One last thing before I'm done with this place forever is my telling you why we didn't add the chips and drinks to the online order this time. It's a good thing that last time we checked the order before we left because, even though we had asked (and paid) for three drinks and two bags of chips, there weren't any of either in our bag. I went back in and nicely asked the girl at the counter, "Are we supposed to grab our own chips and drinks?" And she told me, "Oh, I didn't know they weren't in there." Again, not sure why they even have boxes to check or write in, or a build-your-own section, or choose to give any illusion that you can get what you want and what you ask and pay for at this location. read more