Placed an order today for delivery. When my order arrived HALF of my items were missing, yet I was charged for them. I then Called the 11th Street location and requested that the missing items be delivered to me. I spoke to an associate who confirmed the items would be delivered. That was 4 hours ago. I'm not psychic but I have a feeling my order isn't coming. And again I was charged in full! Now I have to deal with this. I'm Beyond pissed, annoyed and frustrated. Why can't people just do things correctly? Ugh. read more

These assclowns say you can place an order till 845 . I place an order at 825 . My card gets charged and then then the delivery guy / door dash says they won't make my order . I call the 1st time and they hang up on you .., 2nd time .. someone picks up but does not answer my hello . 3rd time they let it go to voicemail and it says mailbox full. Don't order from these clowns .. Fkin lazy and don't want to work.. ! And they make the delivery person call and not Asshole that didn't want to do it / More like Primo Jerkoffs !! read more

Ordered my food two hours and fifteen minutes ago and I still do not have my food. This will be the last time I order delivery from here. I don't to give them any stars. I called restaurant through customer support and they told them the driver left five minutes ago. That's was at 1:30pm. Very disappointed! Food is still not here and it's 2:20pm now. read more

I love this place when I travel up here for work. Ordered a Turkey sub to be delivered to my hotel. Whoever made this sandwich completely over did the honey mustard that completely ruined the sandwich. Will order it dry from now on and any condiment on the side. Lessons learned. read more

I ordered a hoagie through ubereats. They accepted my order and 20 minutes later cancelled the order. I ordered just an Italian hoagie, nothing special, over an hour before they closed. Restaurants can mark individual items unavailable in the app if they run out of something. I'm not sure what the issue was but don't offer things you cannot provide. read more

There are a few culinary difference, aside from Michelin restaurants, between Philadelphia and New York. One in particular is the choice of ham. In the Philadelphia area I find people predominantly use Dietz and Watson (and sometimes Boar's head). In New York it going to be Thumman's. In fact their meats are somewhat of a cultural phenomenon, much to the way the "Forman Mill's" voice is indelibly etched into the soul of every Philadelphian. This is the only place to get Thumman's ham. A light, slightly salted ham, that has a pleasant pork taste--and you cannot buy it by the pound. I guess, much in the same way one cannot buy large quantities of Sudafed, Thumman's ham is rationed, in hopes to curb the creation of a more powerful and deadly ham--I jest. Where as other hams are heavier tasting in artificial "meaty" flavors or are overloaded with salt, Thumman's ham is literally a ham perfect for everything. This particular Primo's tends to run out of seedless rolls. And if you order a plain sandwich (something, judging by the cashier's and sandwich maker's reaction, not everyone does) make sure you say no seasoning. Plain only means no condiments or toppings. "Plain, No Seasoning" means a dry sandwich with no oregano or salt and pepper. I don't eat cold cuts much, but in the entire time I have been coming here the staff has always been friendly, and have only messed up my order twice. The gentleman, who is the manager (or owner), when I phoned him to inform him, offered me a free sandwich next time I come in. I have also seen him chase down a guy who got the wrong order 2 blocks, with the correct order in hand. The manager is surely (no pun intended) a cut above the rest. He runs a fun, yet professional shop. And now they are open Sundays. The only reason is why this doesn't get 5 stars, is because the South Street has slightly better ambiance (for a sandwich shop) and has slightly better sandwich presentation (again for a sandwich shop). I prefer this place over a Wawa, now if they only sold Thumman's Hot Dogs... read more

Ordered take out online and was very pleased with the taste and portions. The Italian hoagie was excellent.

I feel like I've reviewed the Primos in the Rittenhouse area ... and it's delightful.. but I had lunch here today and it was not delightful. Instead of getting the Italian, which I always get, I decide to branch out and get the Veggie Diablo. Unfortunately, this sandwich managed to ruin eggplant, broccoli, and roasted long-hots... all things that I love under ordinary circumstances. Perhaps it was the lack of seasoning (yes, vegetables, like most other foods, require salt). Perhaps it was what tasted like rancid oil used to fry the eggplant and roast the long-hots. It's a mystery. What I do know, is that it was the worst sandwich I've ever eaten. Ever. I ended up picking out everything except the provolone, lettuce, tomato, and banana peppers and basically just eating a cheese hoagie. Anyway, I'm giving them the four stars on credit based on past awesome experiences with their other hoagies, but I warn you now: don't get the Veggie Diablo from this place. In fact, don't get anything that includes eggplant, roasted long-hots, or broccoli rabe. read more

I've been in here a couple of times. Both times in the evening, tonight at 5pm and once at 7pm. The hoagies are decent, but the service was really bad from different employees each time. Like almost aggressively bad. I liked the food, but it's not worth feeling like I'm pissing someone off just by coming in. I always give a tip, but I just can't when the person is rude. Overall not worth the attitude. (Actually, the guy that handed me the sandwich was nice enough. Just the counter people that are rude.) read more

You get your bang for the buck here at Primo's. I'm just adding this location so other people know about it. For a place that's a stone's throw from my place, I really like the subs here (we don't say hoagies in nj). Beware the lunch hours for your sandwich may be delayed because the hospital is right across the street. Definitely a place to go to fill your stomach full of hoagie-goodness. And with good portion sizes too ;) read more

I love myself a good hoagie. Sometimes I come to Primo on 11th Street. I tend to get the Diablos because I like spicy. One time I had high hopes for the Turkey Schwartzie. Turns out my hopes should have been lower. I mean, it was good -- just not as great as it sounded. The bread though... the bread is good stuff. No, it's delicious. Sesame seeds. Need I say more? Regardless, I will. Sesame seeds make any good roll great. However, if the roof of your mouth is sensitive to foods, these rolls are a bit rough and tough... that is to say, delicious. Get yourself the Primo-sized hoagie. I finish them, but for many you can save half for later. There's no place to sit inside. So (at least in warmer weather) I like to take the hoagie a short walk to the Jefferson Medical College square between Walnut and Locust. You can sit and people-watch in the nice surroundings. I'm only giving Primo's 4-stars because they are overpriced. Yes, good quality meats and bread costs money... but I feel they rely a bit too much on their name to charge more than the hoagies are worth. They also close a bit too early for me. read more

For the love of god, Primo makes the best hoagies. Period. I'm surprised Wawa doesn't have a picture of the Diablo hanging in every one of their delis as inspiration. I've had probably 10 different hoagies on the menu from the traditional Italian styles like the Giada and the hot roast pork with broccoli rabe to the turkey schwartzie and I have yet to be disappointed (though my DNA prefers the more Italian ones.) Looking at the giant sized Sarcone's seeded roll you'd never think to order the large, but do it. Primo's sandwiches age well. Even those dressed with oil and vinegar hold up over time because there's nothing getting through that crusty bread. They're like delicious, fresh baked, kevlar torpedos, but soft and full of flavor on the inside. This is a real hoagiefest. The only reason Primo doesn't get 5 stars is because they aren't open nearly enough. Namely Sundays. Namely for FOOTBALL. I'm pretty sure they aren't Orthodox or Mormon so what gives? Also, I live in West Philly where there is not one Primos at all, so that leaves only Saturdays and even then I think they're only open until noon so I practically have to plan my whole day around The Hot Italian. (Ironically, I think my boyfriend just said the same thing about me the other day, heyooooo!) read more

Primo on 11th is SO PHILLY-but nice (oxymoron? maybe)! By so Philly I mean they yell at you if you don't order items from the menu exactly as they're printed and then laugh about how ridiculous Philly is about that. The girl working the counter was a riot and had my boyfriend and I laughing for a few hours afterwards. She was great. This place has a good sandwich with the highlight definitely being the bread. No seating area and a $10 min credit card order. Prices are good. Vegetarian friendly. No seating. I'll be back to try out more of the billion sandwiches on their menu. read more

One of the perks about finally working in the city again is the opportunity for better lunch options than the fast food desert I used to suffer through. One of the highlights is being near a Primo's, and their huge menu of sandwiches. They definitely make a quality Philly hoagie, worlds better than most sandwich chains. There's a giant menu board with a wide variety of choices, and plenty of topping options. My go-to so far has been the Buffalo Cutlet, because I'm a sucker for hot sauce and bleu cheese, or the Turkey Schwartzie. Chains do come with a price though. The chicken cutlets taste like a standard frozen chicken finger, and the hot sauce is similarly generic. The cole slaw on the schartzie has the same problem. It's not bad per se, just nothing special. On the other hand, Thumann's meats and Liscio rolls keeps things somewhat local. Still, of my hoagie options for lunch, Primo's stands above the rest. read more

I love Primo's. I pretty much always get the Italian because its sooo good, but a lot of the other sandwiches look delicious as well. The sesame seed roll is perfect, the meats and cheeses are cut super thin, and the veggies are fresh. Can't go wrong ordering a hoagie from here. read more

Bottom line, go to Cleavers if you're looking for a fantastic chicken parm within walking distance in Center City. *** The few times I've been to this location, the woman working the counter has been incredibly friendly and accommodating. On this particular visit, which will be my last, she actually kept my order from being forgotten by the two animated gentleman shouting at each other in the kitchen. I ordered a chicken parm sandwich against my better judgement, because while I've had their hoagies before, I was curious about the quality of their hot sandwiches. As an amateur chicken parm enthusiast, I've been on a quest to discover the best this city has to offer... ...and as I watched the breaded chicken go into the convection oven, I knew I had made a terrible, terrible mistake. While waiting for the chicken, I watched one of the workers gesticulate with my empty roll, ranting emphatically, using it as a prop in his bout of lunch-time theater. He slams it to the table. He picks it up again. My chicken emerges from the convection oven in his gloved hand, and he whisks both it and the roll away to a location I can't see. Moments later my sandwich emerges. When I unwrapped it at my desk a few minutes later, it was exactly as I expected: sloppily constructed--there was provolone cheese pouring out of the top of the roll, as though it had simply been laid on top, congealed and speckled with copious amounts of oregano. With a great lack of excitement, I ate the sandwich--it wasn't much better than a chicken parm you'd get from Wawa, save for the seeded Liscio's roll. read more

I went here last Wednesday and picked up lunch. The place itself is no frills all the way. Plain white walls, sandwich menus, a few seats and some battered wood railing. Ordering was fast. I got an Italian sandwich with chips and a big bottle of water to go. The Italian sandwich had pretty good helpings of all the meats. But the meats themselves weren't that fresh. Not that they were bad, just more like sandwich meat from a store. The roll/bun/bread was also a little on the crunchy/dry side and a little thick. I"m not a big bread fan as a rule. Oh yeah, I did order olive shooters after glancing at the menu, only to be told later on that they don't have olive shooters. Hmmm, discrepancy me thinks? I'll probably go again for a nice change from the other Center City lunch fare. read more

In a city known for its hoagies, Primo's is tops. I look forward to every trip I make to Philly just so I can get a Primo's hoagie. I almost always get the same sandwich: a sharp italian. It is absolutely delicious. Just thinking about it makes my mouth water. Why can't they make them like that here in NYC??? The sandwiches at the branches on S11th st and on Chestnut st are equally good, but I prefer the S 11th st branch because the folks working the counter there are nicer (sometimes there's a little bit of attitude at the Chestnut branch) and the wait for your sandwich is almost always shorter. read more

On a desperate quest to find the "best" hoagie in Philadelphia, Primo's kept coming up, so I had to try it. Their menu is rather large with different permutations of Italian meats, turkey, roast beef, and roast pork. They even have a small "meatless" hoagie section that includes a tuna hoagie... A 10" Primo-zized hoagie will cost you about $7+. For that I'd expect some blow-your-mind hoagie. Not so. I thought I'd try the standard Italian hoagie to get a baseline and a Suprimo (Fresh Mozz, Sopressata, and roasted red peppers), both "diablo" style. Now with a name like diablo, you'd expect some spice, but sadly it was less spicy than a banana pepper. The meat and bread quality was ok, but nothing to get all excited about. You can get that quality of meat almost anywhere in Philly. The hoagie got a lot better when I went home and added oregano, actual hot peppers, and more than one slice of tomato, but if I'm going to do that, I may as well make the whole thing at home. I also ordered an extra topping of broccoli rabe on the side. You'd think a small add on like that wouldn't be too much, but they charged $1.50 for a tablespoon of broccoli rabe that tasted like it was canned. Primo's is severely overrated and not worth the cost. If you want serious bang for the buck try Fresh Grocer at 41st and Walnut. They put 1lb+ of meat on a 12" roll for $5-6. The meat is just as good and you'll have enough left over to make 2 more hoagies when you get home. If you can't get there, Wawa is a decent alternative to Primos (and half the price). Pros: Meat selection Cons: Cost, toppings, extras, hours read more

I'm a Lee's Hoagies kinda guy, so no other place will get 5 stars from me. But I had a great sandwich from Primo's - the "R" special: Genoa Salami, Capicola (called "Coppa" on the west coast, if anybody cares, which I know they don't), and pepper shooters. The only thing that makes salami and capicola better is pepper shooters. Not in love with the sesame seed roll, but it was still a damn good sandwich. I'll be back to try more hoagies for sure. read more

First off I need to state that I am a big fan of Primo Hoagies. I like their rolls from Liscio's, they carry above average meats and I've never been unhappy with any of their many franchised locations - until now. Primo Hoagies are not the best hoagies in our hoagie filled land, but they are always much better than the below average hoagies you get at just about any pizza & steak shop. With this said, stay away from this location until they get new management or ownership. Their body language is unhappy and miserable before they even ask to take you order - once the employees speak and interact with you, their miserableness becomes confirmed. So that's problem number one. Problem number two: The Turkey hoagie I ordered sucked. There were only 2 tiny, thin half slices of tomato on the hoagie! So lame! I know the cost of produce is higher than it used to be, but this was ridiculous - felt totally ripped off. There was very little onion and lettuce as well. I asked for oil and vinegar on the hoagie and it wasn't there - it was dry!! Additionally I ordered roasted long hot peppers, which I believe they charge extra for, however, there was only one small one - but it was decent. I can't imagine how someone who puts down 150K to 200K to open a Primo unit could operate it so poorly and expect to be successful. If your in the neighborhood a real good place is Jakes Sandwich Board one block away on 12th street. They're friendly, pleasant, and have a unique selection of excellent hoagies, steaks and such. Also, their rolls are exceptional - I think there from Carangi's in S. Philly. read more

Super fresh and super tasty hoagies! Totally hit the spot after a day full of walking and exploring Philadelphia.

i love the girls at the front counter. they double check your order when you place it and make sure you get everything at the end. i'm giving 4 stars only because every time i order there's something g slightly wrong with the sandwich. like tomatoes or oregano when i request for none. read more

If you're craving a hoagie made from really solid ingredients, Primo's is a great place to go. The bread and meat/cheese quality are always top notch. They offer many sandwich varieties and offer a whole wheat wrap option for those so inclined. I personally love the Diablo hoagies, which are made with spicy meats, cheeses, and spices. At this particular Primo's location, the staff has always been friendly and fast. The prices aren't what I would call a steal, but they aren't expensive either. I look at it as paying a little extra for a greater quality of food than your typical hoagie place. read more

On spur of the moment I wanted to order my three grandchildren in Philly some sandwiches and cookies on Christmas Eve. I live in Florida! I got the sweetest girl on the phone and she had everything at their apartment within an hour. The kiddos loved it. They said everything was delicious. I highly recommend this customer oriented business. Merry Chrristmas read more

I'm not much of a sandwich person, but my bf is. In fact, I think hoagies are his all-time favorite food ever. I kept telling him he had to try Primo Hoagies out since all of the Yelp reviews made it sound like his version of heaven, but because of their hours he didn't get a chance until one recent weekend. We were out doing errands and he started to get hungry, so I mentioned we were near a Primo's and he could finally try them out. Our first visit (because by now he's been back three times in a two week period) he got their Primo sized Old Italian with oil but no mayo. After the first bite though he realized that he needed some mayo because dear lord do they give you MEAT! These sandwiches are NOT stingy, even a small would be slightly too big for me (but you should never order a small - that roll looks so pathetic compared to the other type you can only get in a Primo size). He managed to consume the entire thing, but most people would probably have half now and half later (which ends up being a fantastic deal at a little over $7). Now, he wasn't as into the Old Italian as all the other reviewers, but he wanted to give Primo's another shot and ordered the Italian Diablo on his second visit. I'm pretty sure that sandwich is now his official favorite of all time (he got it on his third visit, too). He can't stop talking about how fantastic they are: the bread is crusty on the outside but soft on the inside and so flavorful, and he loves the quality meats and cheeses, the combinations they offer, and the amount they put on each roll. He thinks so highly of Primo's now that he wants to bring his dad one to try because they both LOVE hoagies, and this is now his official best hoagie he has ever had from any place EVER. In fact, I'm starting to become slightly concerned that his affections are being redirected towards Primo's and their hoagies because he can't stop thinking about them and craving them at all hours of the day. read more

I asked for a tuna and cheese hoagie, just that, and they gave me a half-assed sandwich that was worth $2 instead of $6.' I would show a picture of it but it's not letting me? There was literally a slab of tuna on it and some cheese. It looked absolutely pathetic. read more

Good hoagies, which I have never been disapointed with. It is always busy when I try them and they are very efficient in how the operation works and keep the wait short. I have tried other locations as well and for a franchise, the standards are met across the board. read more

Primo makes such delicious hoagies. However, the service in this place is horrendous because of the one cashier they have. She is so rude and trashy, and I have seen her get an order wrong pretty much every time I have been there. I wish they would fire her, so I could get hoagies there again, because as of right now, the thought of dealing with her keeps me from going back. read more

If you don't like Primo Hoagies, then the terrorists win.

Ordered my standard italian hoagie online for pick up. It was not ready when I got there because they ran out of wheat rolls so I had to wait. I thought that Primos used hard seeded rolls but I was disappointed to see that they used a pretty run-of-the-mill roll. My sandwich was poorly piled and was super sloppy to eat. I can look past these things because I am truly a huge fan of Primos. Hopefully someone different makes my hoagie next time. read more

OMG!! Their hoagies are the absolute BEST and the customer service is the absolute WORST. It's such a shame that the poor service overrides the food. I'll keep peeking in to see if "that girl" is in there to take my order and if she is I'll just keep walking. read more

I love all Primo's , however, this store is a shame to the others. I ordered a turkey diablo to take home with me yesterday and when i opened it, there was barely any lettuce or onions, and I couldn't even taste the pepperjack cheese. There was half as much turkey as i get on the same sandwich at other Primos. Real disappointment. read more

Well I have been ordering big lunch orders for work from 11th & Chestnut's Primo for about 4 years now. And Back in 2010- it was a bit slow to receive- but there has been such great improvement in the last 2 years. The Owner Pat is very friendly, making sure your order is set up correctly and always confirms with me via email my large order. (can be 15-25 hoagies!) Everyone loves the hoagies- the Italians by far are a favorite of my coworkers. I always get a roast beef- I know there are so many great combos- but the roast beef is always packed full of tender rare meat , that I drool waiting for the delivery each time! The rolls are the best ! My husband and I also order sometimes at home and he, being from Detroit, feels Philly has great food- but the Primos are the best!! I have seen improvement in staff under Pat's management and my deliveries are always prompt, all orders perfect with the correct extra and he even labels them for me by name of the worker so i can hand them out faster once received! Which is a good thing - otherwise some hungry co-workers may eat my arms off before I get to hand them their hoagies! All in all- Love Primos, and Love the service we get from Pat and the gang at 11th & chestnut! read more

The new owners just took over within the past couple months and the place was hopping! Looks great with new flooring and paint. Cashiers were really friendly and helpful in spite of the crowd. The place was packed but the line really moved fast so the wait wasn't long. Had a tuna delight and it was really yummy! Will definitely go back! read more

I don't know what so special about this place. I had classic chicken parm. It was okay, but I had expected something more than ok.

I effing love Primo Hoagies! I used to work at the Keswick Primo, but I frequent this one a lot, too. I always get either the Turkey Diablo or the Meatball. Both are effing awesome! Only issue I have with them is that they keep weird hours. read more

Great rolls, solid deli cuts, and the menu make this place a cut above the rest of the hoagie places I've tried. The service is pretty good at this location - friendly, reasonably quick (considering they often have to take large orders for the hospital staff and other businesses nearby). A good lunch spot. read more

Tuna hoagie fell apart as soon as I unwrapped it. The tuna was dry and tasted a little "old".

Last time I went the bread was not good and the cashier was unpleasant. Not the biggest deal in the world, but when there are so many awesome sandwich shops in the city with better food and better service, why bother with one that doesn't? read more