My reservation was made for an economy car . This place bait-n-switched me and only told me they…read morehad an SUV!!!!

Sammy always has that place humming. I called in with a flat tire and he told me what to do and…read moretook care of it quickly. Always superb service.

Bestway is the best place to rent cargo vans. The value is amazing! I use cargo vans for work…read moresometimes and they are always there for me. Great pricing! Excellent service. Thanks, I'll be back!!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I've been renting from this location for quite some time now and I can honestly say the team here…read moreis the main the reason I keep coming back . ( Big shout out to the team that takes care of me every week) Christian , Ivan , Isabella , Dane , Kasheem and Fernando . From the moment you walk in they know and greet you warmly which makes the whole experience personal and welcoming . Every member of the team goes above and beyond to provide good service . They are friendly, professional and always willing to make the rental process smooth and stress free and yes they are familiar with the type of car I like to rent as well. I truly appreciate the effort each team member puts in every time I visit . Thank you all for your outstanding customer service- you have earned my loyalty Saf W

I loved this location, they have an very convenient after hours drop off box. Their van and SUV…read morefleet was recalled last year and they failed to disclose this information to long time customers, like me. I rented and confirmed an 8 passenger SUV. Gabriel called me the night before, [late the night before] to let me know they can only give a "7 passenger SUV". UNACCEPTABLE!!!!! He alleged they had way too many reservations, but how can that be? The reservation keeps the car there! They are lying! the recall is still going on.

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

The absolute worst customer service! The vehicles were filthy. I had to return it and not get my…read morecar done at the dealership! They don't pick up the phone when they actually give you their name to talk to and I was on hold for 28 minutes instead of somebody coming in to say she's not available right now I literally had to drive in and see her physically!

First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both,…read morevery accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:)

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Extremely disappointed with this Hertz location and the way this entire situation was handled…read more I went directly through the Hertz website to reserve a vehicle for my mom and simply used her AAA discount. I received a confirmation directly from Hertz for a 12:00 PM pickup at the Glendale South Brand location. What I don't understand is how Hertz's own website can confirm a 12:00 PM pickup when the location closes at exactly 12:00 PM. Once I realized they closed at noon, I was rushing to get there and called the location SEVEN times before someone finally answered. I explained that I had a confirmed reservation, that we genuinely needed the vehicle, and that my ETA was around 12:02 PM. Literally two minutes after closing. The woman I spoke with made it very clear that she would not wait even a minute past 12:00. I understand that employees have closing hours and I would never expect someone to stay there indefinitely for me. But if your own company allows and confirms a pickup for the exact time your location closes, how is that the customer's fault? Then the conversation became even more frustrating. She told me the problem was that I had booked through a "third party." I explained that I did not book through a third party. I booked directly through Hertz and simply used my AAA discount. Instead of trying to help me figure out a solution, I felt like I was being blamed for the reservation. Then she tells me that the car I had a CONFIRMED reservation for wasn't even available. Apparently they only had SUVs, and they would not honor the price Hertz had already confirmed for me. So Hertz accepted my reservation, sent me a confirmation number, confirmed a vehicle and a price, gave me a pickup time that was the exact minute the location closes, and then I find out the vehicle they confirmed isn't even available and they won't honor the confirmed price for a vehicle they actually do have. What exactly is the point of a confirmation if the vehicle, price, and pickup time you are confirming mean nothing? This was a rental for my mom and we actually needed the car, which is why I was calling repeatedly and rushing to get there. I wasn't asking for anything unreasonable. I was simply expecting Hertz to honor the reservation they sent me. The entire experience was incredibly frustrating and the customer service made it so much worse. I would seriously think twice before relying on a reservation from this location, especially if you actually need the vehicle you reserved.

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

I was very impressed with the efficiency and level of customer service at this location…read more The online check in process was seamless. Upon picking up the car, I was quickly greeted and the car was clean and ready to go. There was only one person working when I returned the car and she was quick to acknowledge everyone and made the drop off process quick and efficient. This will definitely be my go-to location when renting a car in the future!

Absolutely terrible experience with Enterprise Rent-A-Car -- which is so disappointing because I…read morehad an amazing experience with them for a prior trip. Reserved a minivan for 2:30 PM, showed up on time, and was told there was a recall on minivans that they found out about that morning. No call, no warning--just wasted my time driving there when they easily could have notified customers in advance. The employee helping us, Miles, had zero urgency and was completely unhelpful. My friend and I had to tell him to call the mechanic, check on returning vehicles, and contact other locations--basically doing his job for him. Communication was inconsistent, and we kept getting different answers about vehicle availability. To make matters worse, Miles was rude and dismissive during our interactions, especially when we were trying to problem-solve under time pressure before closing. We were told to come back later, then got a last-minute call saying the vehicle was no longer available. We then booked cars through multiple other Enterprise locations, were told they were available, drove there--and guess what? Not available. This happened more than once including at an airport location. How and why does a company keep confirming reservations for cars that don't exist? The lack of communication, coordination, and basic customer service was shocking. This experience was a complete waste of time and incredibly stressful. I would not rely on this location--or their reservation system--if you actually need a guaranteed vehicle.

I am extremely disappointed with my experience at this rental location…read more I arrived a few hours before my scheduled pickup time and was told that if I wanted a vehicle immediately, I only had two options available. I was placed in a Nissan Altima at a rate of approximately $69 per day after taxes and fees. At no point was it made clear to me that arriving early would result in such a significant increase in the rental cost. Had I known, I would have simply returned at my scheduled pickup time. The following day, after realizing how much I was being charged, I attempted to return the vehicle and discuss a refund. I spent hours waiting for Sai, the General Manager to return my call. When I finally reached him, he acted as though I was inconveniencing him rather than addressing a legitimate customer concern. During our conversation, he repeatedly emphasized that he had other customers to call and even pointed out how long he had been on the phone with me, which felt dismissive and unprofessional. Instead of taking responsibility for the situation or showing any understanding, he made me feel as though I was somehow at fault for being unhappy with the charges. His initial offer was a refund of only $35. He later increased it to $50 as a "final offer." When I did not immediately respond with the gratitude he apparently expected, he withdrew the offer and abruptly hung up on me. What disappointed me most was not the money, but the complete lack of customer service, empathy, and professionalism. Customers deserve to be treated with respect, especially when they are trying to resolve a concern in good faith. Based on this experience, I would not recommend this location and would encourage others to carefully review all rates and fees before accepting a vehicle.

The worst! The customer service is non existent and it is impossible to talk to anyone who is the…read moreleast bit interested in helping. You arte better off walking than getting a car from dollar!

Dino is Awesome! He is so nice, friendly and personable! We…read moreneeded to rent a car while visiting our daughters for Thanksgiving. Since they live in Glendale, my husband decided to rent from Avis conveniently located in the Hilton hotel . Dino is very quick and efficient. He did all the rental paperwork so fast that we were out of there in minutes! Such a pleasant experience that I told my husband we should do this every time we visit!

I have had my current Uber rental thru Avis for only two weeks. The car came with four bald tires…read moreand a broken windshield wiper. Two of the tires were leaking air. The battery died the next day. Avis fixed the battery but refused the tires even though they had 0 tread. I have now replaced two tires out of pocket(500$) and windshield wipers they wouldn't replace in the middle of a rainstorm(60$). I have missed 5 days of work in two weeks because of this. Not one concession had been offered by Avis and Uber couldn't care less about driver safety. If you are driving for Uber please check your tires before you rent from here. I have rented three electric cars from them and all of them had bald tires. ALL of THEM!! You will be responsible for the fix out of pocket or they will take away your car and you may not get a replacement. I am quitting Uber altogether because of stuff like this.