As a person who knows nothing about cars, it's very refreshing to go to an auto store and not feel…read morelike you're being looked at like you're dumb and not feel liKe you're being taken advantage of. This store has helped me countless times with that I've needed without selling me a bunch of things I didn't. They have been very helpful with assisting me in not only choosing products but making sure I know how to use them. Will definitely be returning with all of my auto needs.

The store does not deserve a Star but I have too to be able to comment my multiple experience with…read morethis specific store branch. Autozone itself has been an outstanding company for DIY customer with top quality product and comparable price than any other Auto parts supply. This particular store has not shown any customer service ethnicity since I have been stopping by when my other favorites Autozone stores did not carry my requested parts. It has been a challenging event when entering the store because they automatically look/talk you down when needing/asking anything. I regretted having my family member get my orders from them because they feel upset when they come back home - No customer service basic 101. Please Autozone Corp find your Mission Statement and evaluate the need for customers within this branch. I hope to later come back with a reply with positive outcome once we figure out how to improve this branch. We are all human beings and we should be able to help each other out to make a better world without politics and legal barriers. Thank you all for your understanding. Let's continue making a better society with one seed at a time.

I recently walked into the Auto Zone on Nappanee Street Elkhart, IN and Tyler…read more immediately told me I had a serious problem see my car Volkswagen Touareg smelled of gas but it was much worse than that, it was a Friday evening it was almost 5:00 and he took the time to try and help me get my vehicle to probably one of the best shops to fix it in Elkhart that would be Angel Automotive. See in this world we live in now people don't care they don't want to be bothered and everyone is moving so fast no one really has anytime to care. My fuel system had a major problem and it's just I all fixed now. I just want everyone to know and the managers at Autozone you have an excellent crew at Elkhart store 4516. Thank you to everyone who helped me that evening. KATRINA STEWART I

I went to the AutoZone on Cassopoliss Street in Elkhart and it was nice and clean for a car parts…read morestore! The folks were very helpful at this location and seemed to enjoy there jobs! They even helped each other during my shopping time there ,even tho it was busy!! I will definitely go back!!

Went to this location to see if they had a belt to fit my lawn edger. The manager, Elizabeth took…read morethe time to help try to "match" as well as showing a new employee how to do this when the situation came up. I received great service and was pleased to see how the manager took the opportunity to train her employee. And even though they did not have the belt needed, she scanned other nearby locations to see if they did. She also gave me the belt ID number if I needed to go Lowe's or search online. This location just became my "Go to" place for all my auto product related needs. Thank you for your patience and effort!

i bought a battery here for about $200 and when i tried to return it because it stopped working the…read moreclerk said i could only get a new battery instead, (i had already got one from another place.) so what i'm just gonna get another shitty battery from you? this place is garbage.

Steven was great! He helped diagnose the problem with my truck which was the battery. He took it…read moreoff for me, replaced it, and sent me on my way quickly! Thanks again Steven!

I use to go to Autozone all the time but when my friends and I went there to get a light changed…read morethey offered no assistance. They did however over a tool for us to use. We were not welcomed or asked if we wanted help. We had to ask for assistance. It's like it was to much bother for them. Amazing the other reviews on here got help from the Auto Zone employee. I guess we are chopped liver. All future purchases my friend and I will go to another auto store.

Great place! Very friendly and always go out of their way to help above and beyond! (SEATON)read more

The guys here always go out of their way to help. The customer service here is absolutely amazing.read more

We had our 2006 Ford E350 van transmission rebuilt by Fred's in January of 2015. Van had over…read more340K. Now in August of 2019. Our van has over 665K & still going strong. I did have a few problems with the Bill. I was excessively charged for synthetic ATF fluid. I gave them 3 gallons of my own to use. Service mangers reluctantly gave me a refund. He was NOT very happy.

Very poor quality work and poor (non existent ) warranty. I'm a business owner with numerous…read morevehicles. Decided to give Freds a try. Big mistake. The transmission failed shortly after they rebuilt it. They reluctantly "repaired" it under warranty but after getting truck back it didn't shift properly. Brought it back again and they said they couldn't figure it out. And that I should take it to a Chevy dealer? After taking to Chevy dealer they diagnosed that Freds had repaired with an incorrect part. I paid the Chevy dealer for the diagnostic work. Freds made a huge deal at that point about reimbursement of the $75. Then the transmission fails again one month out of warranty. Had the transmission re-rebuilt again by another shop @ that point and it lasted 10 plus years.

Had to go in just for a battery, Gary was there to help me to the fullest. They didn't have the…read morespecific battery I wanted in store but Gary helped me find a similar one for a bit cheaper. Very personable and very well knowledgeable!

Called to see if we could use a tool. We were told yes over the phone. We get there and the manager…read moresays no. We went to oreilly and they were able to help us. Customer service at advanced was horrible they are not about the customers at all