Working with PCM for management of our Home Community in Huntington Beach has been such a wonderful upgrade from our previous management company. Our community manager Ryan is fabulous, he's smart, friendly, and easy to work with (hard to come by in my experience). The team is very knowledgeable about the ins and outs of HOAs in California, which is critical. read more

Where do I begin? If only I could rate negative stars. Why pay HOA fees when they leave you out to dry when you actually need them? Absolute horrible experience with this HOA. Extremely unresponsive. When you call them for help with your property, it's routed to a call center who creates a ticket, and this HOA's team closes it within hours. It's marked as complete yet there is NO solution, NO communication and NO plan in place. After talking to neighbors, we now know our property issues are multi-property issues. It's affecting our entire community. Neighbors and I tried to join the monthly board meeting. Zoom meeting links and meeting times are posted on our TownSquare app. My neighbors noted that in the past, they've tried to join general board meetings and they were never admitted into the Zoom meeting. So.. are these meetings even taking place? read more

We have had this company for two years. I do have a few complaints about them not honoring our CC&R, according to our Bylaw, we are supposed to have the election each year in March. The last two years, we had it in May and when I asked our Representative she did not say why. The Company hardly ever answers the phone when you call. To add, in the last last two years we had six new representatives, and I wonder why they left? The regulations and the law have been unknown to them. Our Representative said there would be no increase in September 2025 but when we received the Financial Report the increase was on for the four months. Explanation received was it was by error. As of today, June, we haven't received the refund for the four months. We only have a meeting every other month with them, so every time a problem needs to be fixed it takes a very long time to fix. I would not recommend this company to anyone. read more

We had left PCM a few years back due to their turnover after Dan left. The other company was a nightmare. We just came back last year and were blessed to get Casey Almero. He is intelligent, very friendly. He makes everything so quick and effortless on our part. He is always prepared, professional and proactive. He goes above and beyond. He is always 3 steps ahead. He leads, does not wait to be told what to do. Always thinking ahead of how to make things better. I am SO glad we came back. So nice to find someone who gets how simple things can be. Best experience ever. read more

Negative Stars!!!! PCM is TERRIBLE!!! My community is in Tustin CA. The "Community Manager" for our association doesn't seem to actually work there. She won't respond to emails and forgets or just doesn't mention my issue to the board so it goes unresolved, for 10 months now!!! I only know that because when I asked my HOA president about this he was unaware of my issue. When her superior is looped in she just deflects it back back down. You know it's bad when even our HOA president can't get any response from her. If you are shopping for a new property management company in Orange County CA, avoid this one at all costs. HORRIBLE COMPANY!!!! DO NOT HIRE!!!!! read more

If I could give zero stars, I would. Phone calls are not answered, messages cannot be left, property violations are not addressed. Can I get a job here? I would love to be paid to do nothing. read more

this company is awful! they never return calls or emails! they just use an answer service from the philippines. i am a property manager and they is the worst hoa management company i have dealt with. i manage over 100 residential properties read more

My condo in Torrance HOA is using this management. I'm seriously request to change the management company. No one answer or give a call for community issues. Only answer is "Email us we will review" Email..email..Email. hello, management? You need to call people and fix the issues. Housing problems are big urgent matter. read more

Professional Community Management - See always automatic email. No one answer - Property Management Near Me - Lake Forest, California

Worst HOA that you can imagine. Try's to take easy way out and as a result harass residents and tenants. Doesn't consider and think about tenants, but just avoids doing less work as possible. Provides cheap and flimsy parking permit. Parking permit fell as a result and tows resident's car. No warning was provided or notice. read more

I would like to express my Thanks To Keith Schalk our CAM at THE KNOLLS .keith has been a pleasure to work with and handles issues with professionalism,courtesy and facts.I think we are fortunate to have him as our representative and look forward to working with him in the Future. Ed Longobardi Board Member The Knolls read more

The e-mail provided by this firm is not working! How professional! The worst HOA management company. They advocate on their website that they never undervalue the benefits of their customer. How professional it sounds! However, the professionalism doesn't exist in this company. They play as a family company, ironically they do not care their customer. How long does it take for them to solve a repair? Be prepared, a LONG LONG time, and still unsolved without any appropriate update or communication. They have such a high standard as they set for homeowners; unfortunately they set up such a low standard for them to operate as a company. The worst HOA, avoid them like a plague. read more

I'm resident at the Portola Oaks and I requested a service about two weeks ago because there's a sprinkler system that keeps hitting my house in my backyard. I have called and email you guys countless times yet no one answers. I went to your office and even showed a video but yet you guys have never fixed the issue. When are you guys going to fix the sprinkler issue? read more

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This is a issue that has to addressed around the company itself. I have asked whoever is working with me for a repair outside the property, all they did was send someone over to take a look and never came back to repair it. Okay, I take that, but I post comments and I am just left on seen without any replies ?? I am asking for a time length I need to wait because this is an urgent issue that needs to fixed. There is a leakage of water due to a pipe/valve and it has to be repaired. Therefore we are out of water for 3 DAYS in a row. Can I at least get an answer? Do your job. I have always been nice to HOAS but what is this ? What are they getting paid for? Why am I paying for this? I have also just sent an email to associa but I don't expect an answer until tomorrow. But aside from the last email, I hope whoever is in charge of answering requests on the associa townsq site knows they are held reliable for ANSWERING. Not only me but I hope others don't experience the same "LAST SEEN BY MANAGEMENT 1 HR AGO" how is that gonna help me ? lol read more

Professional Community Management - Property Management Near Me - Lake Forest, California

Professional they are NOT. They used to have a very competent employee named Marybeth who was a true professional. She responded quickly to emails and phone calls, but unfortunately she left the company. Now our association is being handled by Zuly. She is the least professional person I've ever encountered. She never returns phone calls and emails either get ignored or answered after days. The hedges that lined the entrance to my house were overgrown due to lack of landscaping. It look literally a month, several phone messages, emails, and lies to finally get someone to trim my hedges. She lied to me on the phone during the only phone conversation we had about putting in a work order. The work order was never put in until a few weeks later. The problem was not just cosmetic; we literally had to walk through the overgrown branches. This was the condition before I requested service. read more

Professional Community Management - Hedges overgrown before requesting service. It took a month to get someone to trim them. - Property Management Near Me - Lake Forest, California

This is the worst association that our community has ever dealt with. I've lived here since 1998 and never have I experienced the lack of communication and the lack of professionalism with any other property management. I've already filed a complaint with the Better Business Bureau they had their landscaping crew on my roof cleaning Pineneedles and doing tree trimming which damaged my satellite dish. They are now trying to fine and cite me for this when it was their own fault. read more

Here we are 3 yrs later and nothing has changed. UNPROFESSIONAL-UNRESPONSIVE-RUDE-NOT CARING!!! THEY ARE THE ABSOLUTE WORST. Our community manager, Lauren Ball, can never answer a simple question. Her favorite line is "we will look into it" or " I will find out". I can't say much more for her immediate manager either. They seem like they are trained to not answer questions and concerns of the home owners. Instead they just want to give you the generic answer, sweep it under the rug and hope you will go away. Do your community a favor, pay a little more for a GOOD Management company and a Community Manager who really cares. Not one who just responds w/ generic answers UNLESS you are a Board member. You as a home owner pay for their service....simply stated Associa PCM is the lowest or lows you will get. They don't enforce the CC&R's, always have an excuse for why they didn't get back to you, and your community will start to look like a run down APARTMENT community rather than Condo's! No sense of urgency, which they will state is b/c of your BOARD, but it's not. It's the Community Manager making like she is too busy to do anything. She is VERY unprofessional and incompetent and only recently certified. Don't get on her bad side, she will bully and attack you both on the zoom calls (meetings) and via email that your community can read. She makes false statements, trying to put words in my mouth (that I discriminate against Section 8 renters), when I only asked if my community allows them.....she also re-laid a FALSE statement to a Board Member to whom I was friendly with, but now will not even wave at me, due to what Lauren stated I said (again Lauren twisted my words)...personally I think she likes the drama! SAVE YOUR COMMUNITY AND FIND ANOTHER MANAGEMENT COMPANY!!!!!!! read more

Many of my neighbors complained about rudeness of one employee from our association. I just don't understand why she gives everyone a hard time instead of solving the issues to be a better community. She is not professional at all. I hope the management reviews the performance of their employees. Her actions represent the company. If they are fine with her actions, that says a lot about this company. read more

This is one wretched, unprofessional and incompetent business. First, they mailed out erroneous delinquency letters to multiple homeowners in our HOA. When contacted about it, NO ONE had any answers. They never sent correction letters as promised, did not return telephone calls and barely answered the phone when called. When they did answer, all they EVER did was transfer you to someone's voicemail who in turn, never responded. The staff here are rude and clueless, capable only of transferring calls to mailboxes no one checks. Thankfully, our HOA is terminating Associa's contract after just one year. DO NOT hire these people. They are less than useless. I have belonged to several HOA's over the last 25 years and ASSOCIA PCM is absolutely the worst. How they stay in business is quite the mystery since their level of incompetence is stunning. A one star rating is excessive praise. Good riddance. Update 2-26-21: Now they want to talk? This fiasco began in October 2020 and no one bothered to reach out until I submitted this scathing review of their utter incompetence. What does that tell you? Too little, too late. One more month of these morons... read more

Skye Anderson is just one of the most heartfelt employees within that company and I am impressed with her skills and all the reviews on this Facebook page. I had the opportunity to work in their Escrow Department. As a former employee I understand that HOA residents are what keeps that company in business. Please make your Association aware if you aren't getting the best of service. I will miss Associa dearly and it was a pleasure working with everyone! Thank you for such a wonderful opportunity. read more

I want to say PCM Associa community management is rude and not very customer friendly. They have not been since our community switched to this company. They do not answer questions and drag out. I would like my review to be knonever work with this company. read more

Make that a black hole of a star, since I cannot give anything less. My Association has been with PCM since 1/18/21. I am a Board member and there is a pattern of excluding Board members from communication and notifications from our Manager. When I reminded them repeatedly that they needed to inform all Board members equally and that the President was making decisions that were not representative of a Board vote, they called OUR attorney on me and have stated that they will only communicate with the President. We have a multi-thousand dollar legal bill because the president and PCM don't want to adhere to the Davis Stirling Act and inform all equally . The president does not share her communications and actions with the entire Board. PCM is aware of this and does nothing to rectify it. I took the time to become a CMCA and a CAI certified Board Leader to understand what the duties and requirements are for an HOA Board Member and what a Manager should and should not do. Our current manager stated in an email that these credentials were b$llsh&t. We were surprised with a $2.95 fee if we want to pay by e-check. That was never disclosed and when ai questioned them on it, they said "it's a 3rd party charge" and therefore not required to be disclosed. I would have negotiated something different had I known. Our salesperson said that PCM prided itself on training and that they had 11 of 700 PCAMs worldwide. I don't think any of those PCAMs actually manage associations, but there are really over 2500 so 11 is not a large amount. There is negligible Board Training and customer service is dismal. They missed legal notification deadlines and cannot get the autopay people properly set up after 3 months. We haven't received the March Financial Statement and we are not getting bids in a timely manner. I now understand the poor reviews and am exceedingly frustrated with this company. read more

Terrible...We've been trying to communicate with them since Jan. 2020. Instead of reply to our concerns they keep adding up fees, late charges, etc. The new Manager looks as if he is too busy with some other biz. How long may take him to pick-up the phone and return a call. We're tired of leaving messages with no reply. Members since July 2001 read more

I have owned several homes that have been run by HOA's. I've even been on the HOA board. I have never in my life seen a property management company run so poorly. People are buying million dollar homes and expect for the property management to do the job, which is walk through the property, respond to questions from residents, and to not discriminate. In the two years I've owned my home, I've placed numerous calls/emails to Claudia Sitta, never once with a response. Most of the neighborhood is just making structural repairs without the consent of the HOA. So many people have illegally high fences, repairs that were never approved, and then the families that try to go through the process can't get a response. I have never seen such absolute discrimination in a property management company. Some families get letters, some renters never have to adjust anything. It's a shame that people buy in this community thinking that the property will be run well. It's falling down, the neighborhood park is destroyed by people from other communities. I've tried calling the main company and of course emailing the main company for some assistance with the extremely poor customer service, nothing gets done. If you want a property management company that will send your new owners running for the hills then, definitely get this one!! It's nearly July and people have Christmas lights up. The only reason anyone tolerates an HOA is to avoid looking at eyesores. I've read all the reviews on this company and clearly this company has a larger issue that's worthy a class action lawsuit. Love that I got a response, emailed them and didn't get a response back. You guys are consistent in collecting money and producing no action! read more

Seven managers in 3 and a half years; all very bad and non repsonsive to emails or calls.Financials wrong, never done right,.Could not manage process of hiring for Reserve report, Audit or insurance work. Volations never done right, rude on transitions to new company, all promisies made were broken. Were supposed to start with experienced manager but got an inexperienced Admin Assist. We stayed for over 3 years because we thought it would get better but it just got worst. read more

If zero stars was a thing, I'd definitely be assigning that to PCM. I've put numerous emails in to their property management team, and never get any responses. There is an open hole with exposed, splintered wood on the shared landing at the top of the stairs on my building, and although I emailed their rep J.M. several weeks ago, nothing has been done to make it safe. I've nearly fallen down on the hazard several times. This company is negligent and unresponsive. If there's a problem with individual property, they are even less helpful. Our roof leaks via the skylight, and not only did they claim it's not their problem, they approved and subsequently cancelled a work order. Do not use this company, as your HOA dues will likely go to line J. M.'s pockets instead of to repair dangerous conditions in or around your home. read more

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Our community jumped from the fire into the flames. I left 3 messages for the property manager and not a single call back. I got a bill for over $900, a past due notice. Actually I'm paid in advance but PCA is now telling me it can take 60 days for the credits to show up............I own 2 other properties and those property management companies are very responsive. Can you hear me? read more

I know a good friend who once worked for this company many years ago when it was a great place to work. Later it was taken over by Associa, from I think Texas, and everything went down the sewer. These days they can best be described as CS. My friend left and would never work for this company no matter what the pay. Potential employees should take note, go elsewhere says my friend. read more

I love my home in Irvine, but having to deal with PCM is impossible. I call to let them know when things aren't working or gardening service isn't doing all the maintenance. And yet they send me violation letters complaining about things yet they include no pictures, and state no violation code section broken so how do you proceed with so little information. Unfortunately a lot of times people get stuck on the minutia and miss the bigger picture when it comes to these management companies and the Bible of vague rules they write. I recently received a letter to remove my gnomes from my pony wall, no explanation or recommendations or violation code I am breaking. Gnomes must be one very scary obtrusive thing to either a neighbor or PCM. I did not know there was a law on the books about them but hey.. go figure anything is possible it is OC read more

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This is a totally unresponsive management company. They have not returned any phone calls regarding a property issue. When calling one is directed to voicemail. It's rather like a form of thievery to accept the monthly fees and not do the work. The response to complaints seen in this forum is standardized and dismissive. If you can avoid them do. The company does not deserve any stars. I'd say they were closer to negative 100 but the posting can't be submitted without a rating. read more

After reading your horrible reviews online, I decided to chime in on what has been a truly terrible experience with your management company. My complaints are directly inline with other complaints I read about concerning PCM. Clueless. Non-responsive. Constant turnover of personnel addressing my concerns. I doubt very seriously that things will take a turn for the better when you consider the repetition of the problems people have encountered online. Just wanted to add my view on the matter to anyone who may care over there. I doubt very seriously there are any and wonder how you stay in business. I felt "not alone", however, when I saw others having the same issues with your management company. read more

PCM/Associa is the worst community management company I've ever had to experience. The community "manager" for our village is rude, inaccessible, not helpful, and refuses to take concerns seriously. Our grounds look terrible, amenities remain closed that should be open, and our board apparently bows to whatever the community manager says. If your community is considering bringing them on board, don't! There are other groups that have way better customer service. AVOID at all costs. read more

Once again I'm faced with an unresponsive association. A large bush fell in front of the common walkway to our home. It's been weeks with no updates after I was told it would be taken care of. I've requested updates from Associa multiple times without any response. This is par for the course unfortunately. My neighbors and I are about to start uploading pictures of how bad this looks. The best/worst part is that people come here each week to trim the bushes but ignore the fact that there is a massive bush on its side. It seems like the management is either completely overwhelmed with issues or out playing golf everyday... One would think a property management company in Orange County of all places, would actually care about what people see when they walk by. read more

I live in the Windflower Community in Aliso Viejo, CA. PCM or now Associa has ran our community since we've lived here. A week after we move in, 2 years ago, the roofing people dropped a tile on our window cracking it. They left a note and have still yet to fix it no matter how often we call them. Our ceilings are leaking, the grass outside gave our 16 year old dog a rash because they began spraying high chemicals and insecticide on dog frequent areas. My car has been towed numerous times due to the fact that PCM has REFUSED TO EVEN CONTACT ME BACK. Almost $3000 worth of tows and some on accident! You have chosen the most corrupt tow company (OC Towing, I left them a review too!) to tow cars, I had to sue because they dragged my BMW out by the AXEL. I have asked for a new pool key multiple times and have yet to even get a call or email back, IN TWO YEARS. I have been called a stupid bitch for voicing my concerns, (note their calls are NOT RECORDED because they don't give a damn about their customer service rating). If I had the ability to leave this hell hole, I would do it in a heart beat. PCM is the WORST management company I have ever dealt with. They couldn't care less about the people and their lives. To get a better feel, I am a quiet and busy neighbor in my 20's living with my 60 mother and her friend. We work out asses off to be able to afford living in a nice community, a supposed safe and careful community. SHOW US SOME RESPECT AND DO YOUR DAMN JOB. This is simply a notice to the company of PCM, your days of neglect are numbered. I doubt the BBB would be very loving of your poor pathetic excuse of management. I know children that could handle this place better. Next time any of your workers choose to neglect the words of an owner or renter in need, I hope you think of me, the newly graduated lawyer who just found the time to deal with your company properly. And PCM if you would like to speak to me directly, I'd be ecstatic to FINALLY HEAR SOMEONES RESPONSE! Don't bother finding my number, I want every word in writing. Deal with the 80 some people giving you awful reviews or sink with the ship. STAY AWAY FROM THIS BLACK HELL HOLE OF A CORRUPT COMPANY! read more

Professional Community Management - Two years today. - Property Management Near Me - Lake Forest, California

My garage has been damaged and unable to close or lock since March of this year, necessitating a replacement. Not only is this an eyesore for my neighbors and I, but there is also a real risk of theft of my belongings (including thousands of dollars' worth of bicycles, camping equipment and cherished invaluable heirlooms). I am sure you are aware of the frequency of thefts occurring in the Woodbridge area, and it is obvious that my open garage is an easy target. When I first became aware of the issue, I immediately notified my landlord. We had a garage repair company out to see what could be done, and we were told it would require replacement. My landlord promptly reported this to your board in mid-April. A contractor, Entry Systems, was sent out by the board to evaluate the garage, and also agreed that it required replacement. I am told by my landlord that in order to replace the door, approval must be obtained from your company. My family and I have had nothing but problems and inconveniences while waiting for your approval to replace the door. One morning I left my house to go to work and I was unable to open my garage at all, which prevented me from getting my car out. I am a registered nurse and, needless to say, during this pandemic it is crucial for me to be able to consistently travel to work to be able to care for my patients. On that morning, I was forced to wake up my family at 5:00 am to take me to work. My wife (who is also an RN working directly with COVID-19 patients and exhausted from work herself) and our two young children were required to take me to work each morning so they could be left with our other car for the day. Due to the garage door being stuck in the closed position, I called PCM--this is the only day I have had any sort of response out of them. They begrudgingly sent someone out to force it open and I have since had to live with my garage door left open (it must be manually pushed, and only closes halfway). The assistant manager at the time apologized and acknowledged how unacceptable this was, and I was left with his assurance that he would remind his boss to resolve the issue promptly. Several months have now past and my garage is still broken and unsecured. You may be wondering why a tenant is dealing with this instead of the property owner. This is only because my landlord--in tears--informed me that she has been attempting to communicate with both PCM and WVA, but has been brushed off and even ignored every time whilst attempting to be the trustworthy and ethical person she is. She is elderly and retired, using English as her second language, and she has had immense difficulty navigating your broken system. I have stepped forward and offered to handle the situation for her due to the stress this has been causing her. I am an excellent tenant, never being late or missing a rent payment in my three years of residency here, and I deserve to have a reliable and secure garage door to secure my belongings. The handling of this issue is unacceptable. My landlord only requires a simple approval to be obtained from you, and the fact that your company has repeatedly ignored that request is ridiculous and neglectful. I expect the door to be replaced and left entirely in working order by Friday, July 24, 2020 or we will be exploring legal options to resolve this matter. Do the right thing. read more

I wish it has negative 10 Stars in Yelp. The management of Associa PCM has several remarkable issues: 1. Their community manager (at least for our community manager) has poor knowledge about the reserve data analysis report, budget report and audit reports. These three reports are highly related to the fund management in a community and should be matched to each other. However, they made the remarkable mistakes on these reports and over-charged our monthly HOA fee. Then, they tried to just keep blaming on the third parties they used. It is really not responsible at all for a community manager from Assoica PCM. Especially, the budget was drafted by them! If your community also hires Associa PCM and has great concerns on your HOA fees, it has better for your community to hire professional people to check all reports carefully and check if all these reports are matched to each other. 2. The response from our community manager to our concerns and questions is pretty slow and not knowledgeable. Sometime, we even did not know what she was talking about. 3. They do not allow the Board members or committees to discuss with us about the project even we have great concerns on those project. Even, after the meeting, they refuse to confirm what they have approved during the meeting. We attended the whole meeting (general and executive sessions). We did not know what they had approved during the meeting. After 20 days after the meeting, the meeting minutes are still not uploaded. The efficient of Assoica PCM is pretty bad and the management of Associa PCM is not transparent for all residents. read more

My review is for Novel Park Community Manager Deb Gillette. In March, my husband and I moved into a new construction condo in Irvine, and have been disappointed with the appearance/maintenance of the landscape of the common areas. I made some inquiries and discovered the HOA only just took over control (from the builders) of those landscape areas, so they had not previously had an opportunity to make any improvements. Very shortly after I began to express my complaints, I received a call from Deb, who seemed genuinely concerned and eager to get involved. Since that first communication, Deb has been out to visit the property and noted the various problems. Some were addressed immediately and regarding the others, Deb has kept me apprised by email of the HOA's definite plans to implement the necessary changes. For example, HOA has hired a pest control company to spray for ants, which have been plaguing many of the residents for months! I am very pleased to have met Deb and I'm happy to have a contact I can rely on to get issues resolved in the future. Thanks, Deb! read more

Terribly disappointed in this "professional" community management company. We had a slab leak in our home due to poor piping in our community. It erupted under our house on Jan 6th 2020 causing water seeping up from our floors. NIGHTMARE!!! Because of this slab leak we have had to get our floors riped up and have water restoration company come and have loud fans blowing for over two weeks. Our home is filled with dust and plastic tarps covering our furniture, all of our belongings in boxes. We didn't have running water or able to flush toilets for weeks. No wash or dryer hooked up so we've been doing our laundry in our neighbors home. It's been horrible. Adam Boulter has been our point of contact and although I'm sure he is a kind person he has done a horrible job of keeping us in the loop, responding, taking action to help us etc. VERY PISSED if you can't tell! read more

Katarina Fajardo needs to find another job. She is an administrative assistant who feels she can talk to residents however she wants. Using exclamation marks and being snarky with residents that are frustrated with the lack of response from the management company shows that this company's issue is with the people they hire. Your job as a lower level assistant is to assist your manager, not make things more complicated for him/her. Learn to have professionalism versus being immature and wanting to get the last word. This is not social media. This is business. read more

I contacted management and they failed to respond to my concerns with any sort of resolution.

08/01/2012 In response to the message from Stephanie. I e-mailed and left a message with my number. I received a call from Don Bisbro (Apologies for possible spelling) CEO of PCM at 10am. He seemed to be under the impression that the forms they provide meet guidelines but of course I reminded him, they do not. Quite simply the $80 standard form should meet current Fannie Mae guidelines and everyone should not be forced to pay their $405 custom order fee. He said he would have Debbie Roberts, the account controller, give me a call. So far, no call... But really. Don should just deal with the problem. Get the $80 form changed to meet Fannie Mae guidelines. The solution is simple. I should not have to further explain this to Debbie. After all I am paying PCM through my association fees, it kind of feels like I work for them and are working on updating their processes. To be continued.... read more