Samantha and her team went above and beyond for my Sr. Mom! Dr. Susan spent hours getting her…read morechallenging script correct. I highly recommend this location!

Consistently bad service. Waited an hour for an eye appointment and left. Asked if they were…read morerunning late when I got there and they outright lied and said they were on time. I'll go somewhere else that cares about their customers,

Excellent service. Fast delivery of glasses. Also replaced lenses due to error on prescription…read more Pleasant and professional service

Claremont Nichols is the best! Really good prices (cheaper that LensCrafters!), and wonderful…read morepersonal assistance and service. I wouldn't go anywhere else.

Over the years I have gotten glasses in different places but vision world…read more does it best....helpful people!

I have been going to vision world for years. My annual visit always includes friendly employees,…read moregood prices and a great experience.

This was quite possibly the most frustrating appointment I've ever had. When I called to schedule a…read morenew patient appointment I specifically asked the woman over the phone to double check if my vision insurance was covered by the office. I provided my group number, member ID, and all other important pieces of information. She reassured me multiple times that my specific insurance was accepted by them. I got to my appointment 30 minutes early to ensure I had time to fill out any new forms, etc and then waited another 30 minutes to see the optometrist (nothing wrong with that) so in total I was sitting in the waiting room for an hour (no one else was being helped or was taking up the time of the front desk staff). After my whole exam was finished, the front desk woman told me that my insurance was out of network and did not seem at all apologetic or helpful in explaining what happened. I understand the stress of working in an office, however I am extremely frustrated and annoyed at the lack of care or concern from the staff. I also got no response from the woman at the desk when I asked why my insurance wasn't run for the whole HOUR I was waiting. I was not blown away by the staff, optometrist, or customer service in the slightest. I will obviously not be returning here due to my insurance issues but I wouldn't want anyone else to waste their time going to this place. There are plenty of other competent and more personable eye facilities in the area.

From the owner: EyeCare Associates is now open at our new location in Mount Kisco, NY!…read more We offer a wide range of eye care services for patients of all ages, including: Comprehensive eye exams Contact lens fittings Treatment for common and chronic eye conditions Vision therapy Myopia control for children Our new office is located at 103 So. Bedford Rd. Suite 101, Mount Kisco, NY 10549. We are conveniently located near major highways and public transportation, and we offer ample parking. Schedule an appointment today.

The doctors and nurses are great, but the billing department is utterly incompetent and…read moreinfuriating. First, they are almost impossible to get in touch with -- interminable hold times, and although you can request a call back when it's your turn, they almost never call back. Then when you finally do get them on the phone, they say they'll take care of your problem but never follow through. I've spent *countless* hours over six months trying to get them to fix an incorrect bill, which they acknowledge is incorrect and keep promising to send a revised claim to my insurer but they NEVER follow through. I've had to spend countless hours on this over the past six months having the same conversation over and over again with them, to no avail. It's like Groundhog Day. And all the while they keep bombarding me with past due notices. If I could give zero stars, I would.

i want to give them a no star, they are that incompetent. The patient Portal is a joke. I sent an…read moreemail on 12/10/24 after my appointment with an endocrinologist. I wanted to enroll in the portal so I can view my results, etc. As of today 12/17/24 I am still getting nowhere with accessing the portal. If I am having this many issues with this simple task, I pray I wont have issues with my bill.