Absolutely stellar service. I had previously been using The Air Doctor up until the time they left a giant oily streak across my couch with their equipment and acted like it hadn't happened. After a few years of not using a vent cleaning service at all, I finally broke down and found Professional Building Maintenance on Yelp. Couldn't have been happier. Their arrival was promptly on time, and they were extremely thoughtful on all sides. Even concerned about where to park their van without violating any HOA rules, and offering to put on booties in the house. The added service of the video inspection was immediately beneficial as they spotted a few drilled holes in my vents that they were able to seal up. And every vent in the house got cleaned and vacuumed-- they even washed up my bathroom vent (not part of the heating system) just because they saw it was dirty! And not a mark or scratch on anything. I turned on my heating system today and everything is working perfectly. In fact, the heater's working better than it has in years. Absolutely, no question, going to be hiring these guys again next year!! read more

A friend of mine recommended Professional Building Maintenance to me because my heating and air company had quoted me a price of $2,000.00 to clean my vents, that price was out of reach for me.I trusted this company because they are local and i have given them much money over the years,like many people i did not know i was being ripped off.I won't name them here but i won't use them again either.When i met Bill we talked about the problems in the industry and honest companies and dishonest companies.Wow, what an eye opener! I really trust him and found him to be a fine and honest man.Him and his wife Carol, did a thorough and excellent job cleaning my vents. They checked all the duct work and inspected every detail and filled me in every step of the way and they only charged me $350.00 for everything not $2,000.00 like those other thieves wanted.To sum up, I would trust these people to do any work for me any time. read more

Bill and Carol are not to be mistaken for the air duct scams that send you coupons in the mail for $55 and jack up the price to $500 once they get into your home. These people are the 'Real Deal'. They are thorough and know all the ins and outs of duct cleaning and have the sophisticated equipment to do the job. They use a camera to check out the condition of each vent (register) for leaks, pests (rodents) prior to the cleaning. Then they do preliminary vacuuming and then run a heavy duty vacuum with a special brush through each duct. They also clean the air return, furnace filters and seal any registers that may have gaps where heat can escape. It took about 2 1/2 hours to do everything. This is money well spent and my wife and I highly recommend Professional Building Maintenance and give Bill and Carol 5 stars! Gregg & Manuela Reyes, Petaluma, Sonoma. read more

7/2/14 called in a panic this AM (my only morning off work until next Wed). My dryer got VERY hot last night after 20 min. of drying (16 years old) and we assumed that it was either a clogged duct or a problem with the dryer. Called Bill at 9:45 am and he and Carol arrived at 11:00 am, and left 30 minutes later with 16 years worth of dryer duct "gunk". My dryer will work so much better now (and I'll pay a little bit less to PG&E). They charged a very fair price, did extremely efficient work, including having to work in a very cramped indoor laundry space and left everything neat as a pin! Such a blessing having folks like this doing business in Sonoma County. We'll definitely pass their name onto clients and friends. Thanks again Bill & Carol for your efficient, timely work! Helen and Mike Bryant read more

We just moved into a house in Santa Rosa and didn't know what condition our heater ducts were in. Our agent recommended Bill and Carol Anker of Professional Building Maintenance. They offered a free inspection. Carol was very direct over the phone and said if they found anything it might be in the $400+ range. They both came over in their work van. As soon as Bill took a look, he pronounced the entire heating system as recently installed and in excellent shape. Total charge for his visit to reassure us: free. Even with that, he went over how to do routine cleaning of the air input vent and also checked our laundry dryer vent. You can't ask for a better service and business integrity than this. We heartily recommend booking them for an inspection if you have any concerns about your air ducts. read more

I am a first time homebuyer and was advised by my Home Inspector to get my ducts cleaned. I researched many duct cleaning services and it wasn't until I found PBM I felt I could trust them and their work. I made a great decision. Bill and Carol came out (on time) and did an incredible job cleaning my ducts. Carol even showed me the dust and dirt in the vents through her camera. Bill showed me how to clean my heater vents. It turned out my dryer needed severe cleaning. I saw the muck that came out of the long dryer vent and was so thankful for their diligence. Bill even reattached my dryer vent for better airflow. They were professional, nice, and I will definitely use them again. P.S. This is the first time I was inspired to post a Yelp review. read more

We were worried that our 8-year-old dryer might need to have the vents cleaned to avoid danger of a lint fire. We didn't know who to call and searched online. We found PBM and spoke to Carol, who said they could come out, just do our dryer vent, and give us a $25 senior discount to boot. They arrived early and went to work. Less than 30 minutes later they emerged from our laundry room to tell me that our vent didn't need much cleaning and didn't have as much lint as we had feared. They gave us a greatly reduced price, much lower than what they quoted. We are very pleased with their professionalism and integrity, and would recommend them to anyone, including our friends and neighbors. read more

Bill and Carol were timely, unobtrusive, thorough and professional. Not only did they do an excellent and expedient job cleaning our ducts, they went above and beyond and provided us with a new filter for our furnace, treated our system with an earth and people friendly anti-microbial, and took the time to educate me about how to best utilize and care for our system. Honest, personable, and truly wonderful service. It's nice to know that businesses like theirs still exists! I would highly recommend them! read more

I found Bill on Yelp and after reading the reviews I made an appointment to have my ducts cleaned. We just bought a house and the air was soooo dusty. Bill and his wife did a great job. They arrived on time and the job took as long as they said it would. They left no mess at all. They were professional and seemed to really know what they were doing. I felt very comfortable with them in the house with me and my young son. I would would highly recommend them to anyone. read more

I decided to "bite the bullet" and have my air ducts cleaned out to see if that would help my allergy symptoms. I am reluctant to call one of the services that have only an 800 number and no address for a variety of reasons. Luckily I found PBM because they took the time to explain the process and then to do every thing they said they would do - and then some. I am extremely satisfied with the level of service I received and believe it to be a good value. read more

I called Bill at Professional Building Maintenance and asked about getting my dryer vent cleaned. He quoted me a price but also told me how I could save some money by doing it myself. He even explained how to do it!! Now this is why I gave him a rating with 5 stars..he was more interested in solving my problem than making money. If I can't do it myself I will be calling this company to do the work. Honesty and friendliness goes far in my book!! read more

These folks (Bill and Carol) are real professionals - knowledgeable, prompt and skilled at what they do. The work in question was to clean a gas dryer vent 15' long with several 90 degree bends. Another firm first recommended by a friend had come by a week earlier but said it was "too difficult " for them to handle. In contrast, PBM finished off the job in a bit over one hour. read more

These people are amazing. On time, professional, friendly and efficient. They explained everything they did and why they did it. I was quoted a price when I made the appointment but much to my delight I paid less than what was originally agreed on because the job went quicker than anticipated. I will most definitely call this company again; and you should too! read more

We had a wonderful experience with Bill and Carol. Not only did they do a great job and provide top notch customer service, I greatly appreciated the fact that they didn't try to sell us additional products and services. They were efficient, detail oriented and a great value. I would recommend them to anyone and will use them for all future service. read more

Had these guys out to clean our ducts in preparation for the winter. They did a great job. Explained everything they were doing and what it would do for our air quality. We were very happy with there work, we'll be calling them again the next time we need something like this done. read more

Bill & Carol were very professional, punctual & quick! In less than an hour, they cleaned my dryer vent system & increased the airflow by 30% (our dryer functions much more efficiently now). I'd recommend their work & it's nice to support a local, family-owned business. read more

Bill and Carol were terrific. They were extremely efficient and fabulous to deal with. Bill was willing to go beyond the ordinary in dealing with my specific problem. Other businesses could take lessons from them on customer relationships. I recommend them highly. read more