As most other ratings will show when you move out there will be fees and charges that you will not understand and there is no one you can talk to only some unknown person emailing back that you owe. They went as far as to say we owed our last months rent of April even though the payment posted on March 30th days before rent was due. They received payment for Aprils rent early proven by their own ledger and my bank statements but May 1st they deducted Aprils payment from security deposit for some odd reason. Person emailing (same person that you cannot talk to over the phone) only reply's that we owe and is pretty much an unknown un contactable person. So yeah GOOD LUCK we're currently in Month number 4 of this back and forth circle of no progress. There's very little Progress from Progress Residential. read more

Search them on Facebook, there are multiple pages created to warn against this company! This company is total garbage. Please save yourself some stress and rent elsewhere. They are not military friendly whatsoever. Our local representatives never answer their phones. Some of the phone numbers we were given for them aren't even connected numbers. They are not better business bureaus credited for a reason. We moved to Texas from Virginia with the military and were unable to see the house prior to signing our lease and moving in. On arrival, the house was disgusting. Pictures will be attached. It was clearly not cleaned by previous residents. The fence (which was pictured as intact on their website) was broken. The gate was lying on the ground and the entire fence was clearly dry rotted. On their website, the house was pictured to have all carpet, which we wanted because we have a dog with arthritis in his hip. When we arrived, the house has zero carpet in any room and instead has laminate floors. When we questioned Katie Quigg, one of their leasing managers, she stated that she apologized about the cleanliness of the home but that as for the other things we had to take responsibility because we leased the site unseen. We stated that we "leased the site unseen" based on their website photos which were not accurately portraying what the house actually looks like. She told us that they have too many properties to keep them all up to date and that again it was our fault. She said we could put in a service request for the fence and anything else broken or damaged and send her pictures to be documented on our account. I would just like to say that if your company can't keep its photos up to date in order to maintain integrity with their renters then you have a shit company and need to hire someone to fix that for you instead of blaming your residents. You should never be "too busy" for integrity. Anyway, we sent the pictures and put in the requests. They told us that they would give us a $250 credit for cleaning the house ourselves which we agreed to do. Come next months rent due and the credit was NOT applied to our account. We called and spoke with a few people and they stated that we needed to check back in a few hours and that the credit should be listed. When we checked back, it still was not listed. We called and said that we would go ahead and pay the rent so that we did not incur any late fees but that since they did not apply our credit as promised that we wanted a refund to our bank account rather than a credit. Few days pass and we get a credit to our resident account and not a refund. We call back and are told that they don't do refunds and we shouldn't have "assumed" we would get one. We didn't assume we were told directly that we would get a refund. At this point we are super frustrated and want to speak with someone else when the lady tells us that the case is closed and there's nothing else to do. We say we want to speak with someone else and to reopen the case because this is not what we agreed on or else we will visit their dallas office in person. She smugly states that the dallas office is closed to the public and that no one will be there. She said that she can reopen a case but that it will take 3-4 business days for anyone to help us. This company takes absolute zero accountability, they have no integrity. One person will tell you one thing and then you get completely different information from another and they say that it's your fault. On top of all this, we never received their standard move-in checklist to see what the people who did the walk through with the last residents documented on the home (we wanted to know how on earth they did a walk through and left the home that way and wanted official documentation other than photos). it took over a month for us to finally receive *a blank one* after hounding the company and talking to multiple people trying to receive it. DO NOT rent from this company, and if you decide to anyway, make sure you don't lease without doing a physical walk through and get EVERYTHING they tell you in writing and take your own pictures. read more

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Please I beg of you reading reviews in search of whether or not this is a good company so that you may live look elsewhere. This is a horrible decision and should be reconsidered several times. Their contracts are full of penalizing verbage and money that you will never see again for a house that's not even worth what the rent is that they are asking. If you don't believe me look up your address on Zillow and find out what your house mortgage would be and then figure out what they want to charge you for rent. I understand hard times dictate that renting is easier than buying a home even if that's the case try to find someone or some person to rent from because this company does not care about you. read more

ATTENTION TO ANYONE LOOKING TO RENT FROM PROGRESS RESIDENTIAL! I HIGHLY ADVISE YOU NOT TO! As a current resident of one of their properties, I am writing this to hopefully get the attention of their Customer Service department and receive actual customer service. 10 Days ago we notified them of our AC not working properly. Then notified them again a few days after once it quit working. After calling in to check on our already rescheduled appointment this morning, we find that they CANCELLED our appointment without contacting us. This is now the third time this maintenance call has been rescheduled. There has been no proper contact made by them for rescheduling and No approximate time has been given to us for this appointment that we did not confirm, just a date. Our house has been over 80 degrees for a couple days now under an Emergency Marked maintenance call. The lack of customer service is disgusting. This isn't the first time this AC, or other appliances or units, has had problems that have gone unfixed for an extended period of time. We were informed by their maintenance people that it had a coolant leak and that the unit was out of date. Instead of fixing or replacing the unit, they only come and fill it with Freon and say that it has no problems. As a resident for over 3 years with no missed/late payments or problems, you would figure they would like to fix this issue and help keep a customer happy. Instead, we get put on the backburner and receive a spiked increase in rent each year. Our experience has been poor at best with Progress Residential. I would highly advise you to look elsewhere if you are renting. read more

Going through the progress process combines online work with lots of follow-up calls. It isn't very clear to add people and register them on the new lease. Each time I called in, I got different feedback for similar questions. My advice is to include more details on the next steps in the Progress follow-up emails. If you need to call back after filling something online, explain that and why. Here is a good example. We had three additional people who needed to be added to the application. They filled out the information and sent it to the email box listed. After that is sent, we did not know that you need to call in and make sure it is tied to the property to show on the lease (address information is on the application they sent in ). The email box is a general box that is not checked until you call in. That is one of many things during this process related to poor communication. The support team is a combination of great, to hostile to lack of knowledge on their job. Would I recommend progress and use them again maybe? Understand you need to make multiple calls to different numbers depending on your needs. In addition to online paperwork. I do like not competing for a lease once you get qualified. Some of the support team were very helpful and nice. Make sure you know what address you are calling on right away, or they will hang up on you. read more

Run from this company!!!! Do NOT RENT WITH THEM!!!! They ignore you and the communication is NONE! Cameron is suppose to be the manager. He does not return your calls. We have been stuck out because they have given us many dates on moving in which all have fallen through and they do not care. They do not even reach out to you. It takes planning to move. We have moved so many dates trying to move out of our apartment and its costing us big time. Now we are paying month to month and having to look for somewhere else to stay. This company gets 0 stars. read more

I rented a house when I signed the contract i signed with havanbrook residential without notification they changed to progress residential. On September i resigned the contract but they charged twice my rent my brother called progress residential to resolve the issue but they didn't i went to the office located in springs Texas they told they goin work to refund my money but they didn't. They scammed me 1300 dollars im so sad to lost my money with progress residential they scamming their customers. read more

this company doesn't care about their tenants. still trying to get them to come out fox AC service after 4 days. house is 84°, air coming out of the vent is 88°. read more

The house for rent on 103 Hardin Drive has masonite pieces of the outside back wall falling off. The backyard fence is in disrepair & should be replaced. read more

Wait a few months before assuming this company deserves 5 stars, because they don't! Progress Residential is trash and the maintenance is horrible. Lived here a year now and having same leaking issue with the dishwasher as we did when we first moved in. Opened numerous tickets regarding the dishwasher. It was missing the utensil holder and bought one out of pocket. The protective cover at the bottom of the dishwasher was also missing and exposing the wiring which WAS NOT capped off and had live wire dangling down. As I mentioned, the dishwasher leaked. This live, exposed, and uncapped wire was just hanging into a puddle of water. I had to get my own electrician to fix that and make it safe before someone was shocked. Progress maintenance finally scheduled to come check the leak and ended up replacing the rubber seal along the door. Seemed to work for a while. Then it kept flashing up an OE error code which meant there was an issue with draining. Put in another ticket. Multiple weeks later someone finally came and replaced the motor. But then the leak came back! Yet another ticket and another month or so until someone came. Trevor, the technician they sent, stayed for a few minutes of the cycle running and said there was no leak. We told him he needed to wait longer into the cycle but left anyway. AS SOON AS HE LEFT, we continued with the cycle and yes, it sure was leaking. BUT also that OE error popped up again and the dishwasher was back to not draining. We called immediately and told them to bring the technician back that had just left but he didn't return. We then saw a $150 appliance fee on our rent. We called and was told it is from missing the appointment. We opened a case to fight this fee because we have never missed an appointment. They are now lying to us. I work from home so someone has been here EVERY SINGLE TIME we have had a SCHEDULED appointment. We are obviously fighting this fee since they lie about everything and leave you with appliances that constantly stop working or don't work properly. There have been other issues too. Our toilets constantly run and drain, which has doubled our water bill. They had a plumber come replace the inside components which left the toilets draining even worse than before! Complete incompetence all around with Progress Residential. Please avoid this rental company! read more

RUUUUNNN!!!! DO NOT RECOMMEND We put in an application and paid $350 ($100 for application fee and $250 to hold the house off the market and suppose to be completely refundable). We ended up not getting the home and they refuse to refund us the $250. its been almost 3 months now and they have given me the run around about it constantly. I've tried resolving it several times. we are in the middle of a pandemic where unemployment is at an all time high and money is hard to come by! They are so wrong for stealing these funds! read more

I wish I had seen the reviews before I applied. They can't really tell you why you are declined and they keep your deposit for 30 Days. It was so bad I almost thought this was a scam After speaking to them. read more

Call for CLASS ACTION SUITE!!!!!!!!!! Who is with me on this company! We need to now band together to get our money back from this shady company. Since they have made over 16.1 Million on our labor and have screw all of us in some way. Below is what they did to me. Please email me and let me know if you would like to join me on this fight!!! I rented a property in mesquite Texas for $1723.00 a month. the area was nice and the home was ok. It wasn't all that clean but it was ok to move in. the first problem I had was they didn't want to come out and send someone to spray again for the small amount of Roaches I had. Now Keep in mind I only been there 2 ENTIRE DAYS!!! ok so I did it myself do to them not willing to do so. gees'! Now here is the Real F@@@ PART!. I have no kids and no pet so it was just me in this 3 bed room house and I traveled out of town for work. I paid my rent ONTIME Monthly and keep a Maid service every other month. So this company decided to BS me on the renewal and I had to call them which was the day before the 30th day to renew to find out they wanted to Increase the Rent to $1925. Hell no. the house wasn't worth it so I decided to move with less than 30 days to do so because of them. I then PAID $350 for a make ready person to come clean the house which was already clean. and These people had the DAMN NERVE to say I broke the 30 day Policy and stated I had Broken Blinds and trash in my house. THEY ARE LAIRS and sent me a damn Bill for $798.00 Like I owe them and not willing to give my refund back. SHADY!! So now its ON!!! I am filing this in Texas JP Court and I have all my emails and Pictures of the property to now get my Damn money back. I am a Veteran and this has pushed my PTSD up and increased my dislike for Shady Companies like this one. Also I am open to a Class Action Suite if others would like to Join and have their proof of this company doing SHADY Sht to them.. Thanks and Yes My name is Tim T so this company know who is going to cause a lot of Nosie!!! I want my Money Back and Compensation for Cheating a Good Tenant ASAP!!!.. Oh by the way I did like the quick response and move in. I also liked they came timely to fix anything I had a complaint with so I will give them credit for that BUT Nothing the Hell Else! read more

Company put in sprinkler system. Sprinkler system leaked for a week. Company fixed it 85% leaving me with no water for three days. I put in multiple requests to fix and they didn't respond or get back to me. Now I'm stuck with a $177 water bill when I usually pay $54. I've asked for a credit they will not reply or get back to me. read more

All I got say is that my ac has been out since Saturday.... 2 tech..... 1 vendor..... now Friday and still no fix..... staying in a hotel and paying rent.... so you take this review how you want read more

HORRIBLE CUSTOMER SERVICE This company is horrible. My son's application was accepted almost immediately but he has tried to TALK with someone MULTIPLE TIMES regarding wanting to see the leasing agreement BEFORE he is scheduled to sign and do the walkthrough. NO ONE has sent it to him yet. We want to know the specific costs and guidelines BEFORE signing any lease. He has asked to speak with the leasing agent because the fence needs repair before he moves in and they tell him he doesn't have a leasing agent assigned yet. I have called multiple times as well and they won't give any information. They say... We will get an email when it's time. I asked for a history of the average utility bills over the past year and they said they don't have that information (even though it is added into the monthly rent payment because it's bundled). So we don't have any idea what he WAS about to get into. The person he did speak with said the lease agreement was going to be emailed to him yesterday but it never happened. He is scheduled to move in (tentatively) in 3 days but has yet to speak with the leasing agent or see the lease agreement. Now...... how to cancel everything and get his money back. That's the trick question of the day. read more

Do not rent through this company, was approved and ready to move into a house and got a call saying that they rented the house back out to the previous tenant. Very unprofessional and unaccommodating, now we are forced to find another place to live with very little time and options left. Do not recommend read more

I have been trying to reach someone for several days now, each time I call I am on hold for over an hour and no one responds to emails. Maybe giving a bad review I can get some help. read more

I hate this company and I haven't even moved in yet. I've called customer service 5 times today and waited over 30 mins each time for someone and no one answered. I requested a call back and when they called they let the phone ring just long enough to show up as a missed call just so they could say they called. Once they get the app and holding fee, that's all that matters. read more

I wish I could give negative stars! I placed a maintenance request a week ago that the AC is not working properly. Called back again today, and after being on hold for 33 minutes, a representative finally comes on the line. I explained that I place a service request over a week ago and have yet to hear from anyone. She checks and says oh yes I see that. I will put in another one. What good is it going to do to put in another one, when the first one was never addressed? How do you allow your tenants to sit in 85-90 degree heat and are quick to send out text messages every month talking about the rent is coming due! It's due the same time every month, so miss me with that foolishness! I need them to keep that same energy when that maintenance request is placed! When they do fix somethimy, it's always a band-aid fix. If you are thinking about leasing from them DON'T! I promise, you will regret every minute of it. WORST PROPERTY MANAGEMENT COMPANY EVER!!!!!! read more

We have been trying to rent a house with this company. We paid our deposit 6 weeks ago for a house to be ready May 5. It is now May 25 and we do not have a home. Our movers are coming next week and they can't promise our home will be ready. So, we are up the proverbial creek and will be homeless next week because of this company's incompetence. Stay away from this company. read more

Avoid this Company! My wife and I applied for a rental property managed by Progress Residential in which they required the standard application fee along with a 350.00 holding fee due to the home was one of their "coming soon" properties. Our application was approved and we were asked to verify our proof of income by allowing a report to be ran on my bank account. I informed the rep that my wife and I share an account and that she does not have her own. The rep informed me that was fine and to file as a joint bank account in which we did. After several days I had not yet received a confirmation so I started to call in every other day for an update. I spoke with three different reps over a period of a week and a half and each one told me that they are still awaiting confirmation and that the office in AZ who approves these is running a bit behind. After a few more days pass, I get an automated email from them stating my application was cancelled and that I forfeit my deposit. I immediately called into to talk to the rep and she told me that it was because my wife never submitted proof of income via her bank account. This was the same rep that told me that we can submit as a joint account and even confirmed that she saw we did exactly that. She then opened a ticket and asked me to call back in 24 hr. I called back the following day and talk to the same rep again. She told me there was a recent change to their policy and that since we didn't complete our proof of income, we forfeited our deposit. So they basically ripped us off of 450.00 just for simply trying to apply for a rental. Because of this I am disputing this charge with my bank and filing a complaint with the BBB. Stay far away from this company! read more

ANY HOUSE THAT GOES THROUGH PROGRESS RESIDENTIAL, DO NOT APPLY FOR. They will take your money. I have NEVER written a review on Yelp in my life but I have never felt so scammed. They told us that our pay check stubs were FAKE!!! I am an educator and my boyfriend works in AC. Not only did they FAIL to check with our companies if our pay check stubs were in fact fake, they failed to even let us know why we got denied. I called the credit bureau they go through and everything was great with our credit history, so I knew something was up. We are taking this to the higher bureau's, because this is the most absurd thing I've ever seen. read more

NEVER make the mistake of renting from this company. I am counting down the days for me to leave. They charge you for everything-and it's never consistent. Most places have $50 late fees if your a day late on rent-theirs is $125!! They don't let you break up utilities payments-they themselves pay them late and yet you have to pay them by the third in full every month plus rent!! I never see an actual bill from my utilities companies so I don't even know if they are legit bills! I found out they were paying mine late after my electricity got shut off! The people that work there are kind-but the company is greedy and a rip-off. BEWARE!! read more

this company progress residential I wouldn't recommend to a homeless person!! Everything that I've been going through with this company is my fault since I didn't check the reviews before renting a home with them . This company must've been one of those companies that was buying homes from Zillow and allowing families to move in and rape them on unnecessary fees. I rented my first home with this company and lived there literally no more than 2 weeks before finding out someone had been killed there 7months beforehand. The house was haunted , when I first called the company to let them know , they gave me the run around of course for about a week , eventually they tell me that I can then transfer my lease to a new home but I would have to pay like a relocation fee, on top of having to pay that fee to have my lease transferred , I was told that I had to pay a new deposit and that my old deposit was unable to be transferred to the new home BS but I end up paying since they stated it would be refunded . All of this took place in Feb , it is now April and they only decide to give me partial of my deposit back because they stated the house wasn't clean ... After I hired a cleaning company to come in and fully clean the house they send me pictures today stating that they will not be giving the refund due to pictures they sent . The pictures that was sent had to be taken After workers went in I assume and was fixing on the house mind you I stated someone was murdered in the house , bullet holes was in the wall , in the floor , garage door etc the company had not fixed anything in this house before we moved in the address is 605 Canyon Place Drive in Desoto TX, Which we stumbled on the article due to hearing noise in the house . Definitely haunted. ....... All This is BS to keep my deposit . I wish I could insert the videos being that i do not have pictures . Fast forward we moved into our new home and the master BR knob was hard to turn on the tub, someone came out to check the issue and multiple other issue we had in the home. So the guy ended up so called "fixing the knob handle , I went in after he was done he stated "the knob is hard to turn due to him just putting a knew knob on" , but there was a turning piece inside that was stripped . I went to take a bath on Friday and the water would not shut off , I called progress residential about 4pm that afternoon and put in a work order being that out water was flowing like a hydrant on the street , that did not come out until Monday to fix the tub so that mean my water ran from fri-mon. On Monday when the young gentleman came out to fix the tub his words was "the guy that fixed the tub didn't fix the middle piece on the knob to allow the water to flow and shut off I said what about did the work order state , he said that the faucet was "dripping ". WOW!! This is only a quick run through of what I've experienced . This company have "nice homes" but before renting a home with this company which by the way have "beautiful homes " (said twice for a reason)PLEASE ADD the progress residential groups on Facebook there are multiple !!! Wish I could give them no stars but I'll give 1 due to their homes. Please do your research !!!! I will be posting on the BBB site and taking this company to small claims court hope this help read more

I wouldn't rent from them I'm a health care worker and when the pandemic started my hours got cut so did my husband we would pay rent but got behind on the late charges and we had to move they wouldn't work with us and cause we had to move and then not working with us me and my family are living separate til we find a place to live my kids miss their father read more

Here was my issue. Notice the operative word being 'was' as I've moved out. When I moved in I put a lot of work into the yard, hired a lawn service as 80% of the front yard was weeds to help bring the front yard to 'my' standards. Just because I lived in a rental didn't mean I wanted it to look like a rental. There was mismatch in tile in the entry way and I mean the difference between white & black, but that was okay - I put a rug over it. Then the mix-match tile in the bathroom, again, a rug covered that. The backyard had a pool, which was nice, but I had to put add'l edging all around and stones to keep the yard (mud) run-off from going onto the deck after each rain. I could go on with updates done by me, but the point was when my lease came up for renewal, it went up over $100 a month. I knew someone that worked for Progress and was told they initiated some fancy algorithm which raised rents across the board $100-$200 a month. Because it was NOT a good time for me to move, I signed a new lease after going round and round with Jonathan in Arizona. He said it was market rate for 10 mile radius of my home. Well I did my homework and found 10 homes within 5 miles of my home at the rent I was paying before the renewal rate. I talked about the upgrades I've done. His response was Progress doesn't expect you to do upgrades to their homes and that the rent would not go down from the renewal rate. I looked at their available homes just out of curiosity about a month later and notice the rise in "coming soon" homes all about the time everyone got the large increases in rent. At one point there were 87 'coming soon' just in the Dallas-Fort Worth area. This doesn't count the Ready for Move-In homes. You would think that someone in corporate would do due diligence and realize their algorithm winded up causing many people to give notices. So, when my renewal came up again this year- again unsightly increase, I gave my notice. Yes, it had a pool, and yes, I was the one paying for monthly service, not to mention the utility cost of running the pump 8 hours a day and I was the one keeping it clean and maintenance in between- so not really a feature that should be included in the rent when the cost is extra! And not to mention, they would only do repairs to the pump as the heater never worked. Because Progress does not expect anyone to upgrade their homes - any upgrades that could be taken up or down when I moved out, you can be sure I did. And now, the home is still on the market and they have lowered the rent twice. Ummmm, you would think they would have appreciated having someone in the home that was taking care of it and never late on rent, but NOPE, they are all about getting you in and then price gouging you on renewals. Let me end by saying the Dallas office staff on move in and move out was fantastic & maintenance was timely. Corporate has some really big issues however and will be the demise of this company. read more

If there was a zero that's what they would be getting. Please please don't rent from this company. They are terrible. They charge you for anything and everything even if it was damage reported when u moved in. I had read the reviews when I moved in and was like well one website says 1 star and theirs says 4.5 that's just ppl complaining because they didn't get their way. Nope it's not because ppl didn't get their way it's because this company sucks that much. They are by far the worst company ever. Avoid homes from them as if ur life depended on it because in all honesty ur life might depend on it if u move into one of these homes. Read the reviews then go find some groups on fb and there are thousands upon thousands of residents that want to warn you about renting from these ppl. read more

We had to scramble to choose a new home because the home we initially viewed was not going to be available on the agreed date. We were driving across country so had to scramble to choose a "move in ready" home. We chose a new home and then had to wait 4 additional days as that is how long it takes this company to process admin paperwork. We arrived to our rental home and found that it wasn't even inspected prior to us trying to move in. The home was infested with cockroaches so I asked the inspector when they showed up if they could send out pest control. She advised us that the home is rented in "as is" condition so that would be our problem now. Besides the roach infestation, our recycling container was packed full with the remodeling trash which the city refused to pick up. The paint crew carelessly sprayed the residents prior food to to the shelves in the pantry rather that cleaning prior to spraying. The place was absolutely filthy when we arrived. Also the inspector lied to us about her allegedly showing up prior to us moving in as she stated the was a big dog preventing her to accessing the house the prior day. I told my neighbor about it and they checked their security camera and no one from progress was ever out the day prior nor was there a dog threatening people on our street. Would not recommend as we still haven't heard back from the service team due to the gutters being clogged and causing damage to the back yard. read more

Just when you think there are good people out there that want to help, Then you have to realize they really just want to help their pockets. Now I will say they did have maybe 3, I mean literally 3 customer service reps, out of 18+ that we talk to, and the 3 that we did interact with took the time and patients to help and explain due process. For the people, that said the house were move in ready, and that the homes we looked, they and told my mother she qualified and got one of the homes, they should be retained on due process. My mother moved here from Arkansas, in June she has all her ducks are in a row with this company and for almost two months they made her jump through so, so many hoops it was unprofessional, lack of knowledge and no decency of common curiosity. After all the back and forth with sending emails and signing paperwork, talking to different people, who were and weren't knowledgeable, its unprofessional. All that said and done a week has gone by again, and for them to not even have the decency to call and explain why now she didn't get the home they emailed her, and told her she didn't qualify. when they mentioned she didn't qualify for the first home, and rep told her she needed a co-signer, which she got, then was told she got the second home she looked at. Again they need to do a bit better with training on due process and knowledge. If you don't want the headache or stress or the run around don't go with Progress Residential. read more

Do not use them! They will charge you as much of your deposit as they can get away with when you move out. And they are super slow making repairs. We rented a house from them in Fort Worth while we renovated our house. We needed a fenced-back yard for our dog. About 6 months into the year-long lease, one panel of the back fence fell down during a strong thunderstorm. I called, and then made an on-line maintenance request as instructed. They finally repaired the fence 6 MONTHS later, one week before our lease was up and we were scheduled to move out. Also, be sure to tell them the move-out day. I assumed that, unless I was planning to stay longer than a year, that the move out day was the last day of the lease. Nope. you have to give them 60 DAYS notice if you're going to move out, or they take part of your deposit. And the Dallas office is nearly impossible to get hold of by phone. I had to deal with the company headquarters in Phoenix. They had no ability to do anything in Dallas other than contact the Dallas office, who, as I had said, were basically unresponsive. Terrible company. Rent from someone else. read more

Terrible company full of employees that do not care about people. They are an absolute scam trying to take as much money from you as possible. I had the worst experience with two of their agents Rachel Mendivil and Kristen Smith. They demonstrated a complete disregard for my situation which was caused ENTIRELY by Progress Residential's disorganization and lack of communication. The kicker: I wasnt even a tenant yet and was trying to give them money. I hope they go out of business. read more

If I could give this Agency zero stars, I surely would. New Perspective tenants, be warned! Applying for a home with them has been the worst experience ever in the highest regards. They won't even explain as to why they are unwilling to lease their homes. They lie and advise you to contact Saferent solutions on the reason for any denials and your rent score only for Saferent Solutions to tell you that they do not provide any approvals or denials and the qualifications are based solely on Progress Residential. Very misleading! They complete the screening and provide the score to PR. It's all a run around game which is why their homes continue to show back and forth on the market impacting other applicants I'd assume. Even if you have a guarantor, they will give you the same BS. Don't waste your money if you don't have to. They won't even tell you what their rent score qualification score is. You can't speak with management and they do not review for any possible exceptions. I would not recommend anyone here ever! Beautiful homes, horrible applicant experience! The BBB needs to look into these practices. This is unacceptable and I don't even have bad credit. read more

***Caution*** Please beware that this company will take all of your deposit for charges you have listed on your Move-in Inventory sheet. I recently moved out of a property that is now owned by this company and they charged me for everything possible. When we moved into the property it was then being managed by Huntahome. Once Progress bought the property they should have done a walk through to evaluate the property. I did dispute the charges after receiving a refund of $234 out of $1250. I would like to say my family lived at the property for over 4 years. The house was is good condition when we moved into it and when we moved out of it. Carpet is normal wear and tear, paint on the wall is normal wear and tear. The home still had all its original added customs from the homeowners. (including the carpet from 2004) We cleaned the property once we moved out. However, the carpet wasn't cleaned because I was told it was going to be pulled up. So, why spend money cleaning carpet if it is going to be removed?? That's just simply wasting money. Please make sure you know what your up against with this company prior leasing. They offer a Pre-Move-out inspection don't trust it!!! Richanda Davis Former Tenant of 2745 Cameron Way read more

I looked at a lot of houses before finally leasing from Progress Residential and I am so satisfied. Everyone that comes to visit me are Wow-ed by the quality of work in this house! It's like a new house and they even had a maid service to clean the house before I moved in. All the appliances are new, they did an excellent job in preparing this home for a new tenant. While I'm looking for a home to buy if I ever decide to lease again Progress Residential would have my business in a heart beat. I have nothing but good this to say from the beginning they were and have been very professional...Hats off to them! A happy tenant, read more

I would rate this company 0 stars if it was possible. Probably the worst customer service I have ever encountered on multiple occasions. I set up my auto pay through their rent cafe program with a Progress Residential rep on the phone. After months of checking the website and showing that I am enrolled in auto pay, I received a notice of demand to vacate premises. I could not figure out how I had a remaining balance with both my utilities and rent on auto pay. I called their customer service to figure out what was going on. On the first call, I was told that I would receive a call back in 1-3 business days. You could imagine my shock with such a sensitive matter. I called back and asked for another rep because surely I could find someone to help me right?? An employee walked me through statements on the next call and long story short- I was enrolled in auto pay for rent and utilities, but there was not an end year on the end date of the utilities. Instead it had auto populated to 0/0/00. I don't even understand how this is an option when setting up. The way their system is set up is that the most outstanding balance is paid first up to current, regardless of if it is rent or utilities. Extremely confusing since you set it up separately. So it was paying my utilities (which was not correctly set up), but not the total of rent and then adding $125 in a late fee each month because of the shortage. This went on for 4+ months without my knowledge. I assumed it was coming out since I was receiving emails with statements and I was showing that I was enrolled in auto pay. A huge misunderstanding and miscommunication on both ends. I asked if there was a way to omit the late fees and I would pay up to current at the moment. The rep said they are not waiving late fees at this time regardless of the confusion and "that yeah there has been alot of complaints for the same issue". If it's a continual problem then why not address it?? And why bring this up in such a casual manner to a frustrated customer trying to resolve the issue at hand. So I was totaled to pay $625 in late fees on top of the amount that was due. I paid over 70% of the $1450+ to keep from any kind of eviction. I was told to set up a payment plan for the remaining and transferred to a long wait. I prompted the option to call me back and went on with my day. No one ever reached out, no voicemail, email..nothing. I called back and spoke with "collections" on a payment plan- they said they have no record of a request to call back by the way too. Their payment plan is only on current payments. Meaning they will give you a couple extra days to pay but still charge you a late fee. Why even call to hold for 20 mins to get the same late fee with a plan as without?? To my understanding, they can't waive the past late fees or future ones on a misunderstanding on their rent cafe. This isn't the only problem I have run into with Progress Residential either. It took them over a month to come and fix my unreachable garage- structural damage which is immediate according to their policy. I was locked out of my home due to the garage spring not opening and was told to call and pay for a locksmith out of my own pocket because their emergency response team couldn't help me. Again, what's the point of having a service you cannot offer? I was initially told I would be reimbursed for the charge...and then told that they would not reimburse because I should have left my top lock unlocked on my front door. Guess I should have anticipated that the garage door would break???? Whatever. Another time our pipe burst in the front yard and raw sewage was coming up the shower. I called with no answer and created online service tickets without a response until the following week. (this was during the insane freeze of 2021) I get that it was a very chaotic time, but to not respond that long was negligible. I had to call the city to help and was lucky enough that they did since it was the homeowner's responsibility and not the city's. It has been a complete nightmare renting from Progress Residential. I cannot wait for our lease to be up. I will NEVER return or refer such an unprofessional, greedy company to anyone. read more

Let me start out by saying I am not even a tenant of Progress Residential, I am a neighbor. During their refurbishment of the house next door the painters over sprayed and covered my house, gutters, downspouts, and trashcans with bright white paint. I spent over $29k in 2021 painting my brick, adding new siding, soffits, facia, and gutters which are now coated in a fine mist of bright white paint. My gutters are dark bronze! Going through the Customer Care center is a joke...even with a case number. Their tactic is to put you on hold long enough that it rolls back to the beginning of the phone tree. Any alleged direct number that you are lucky enough to get from one of their Customer Care reps automatically rolls to voicemail. The CCR's must be their first line of defense for their shady operation. No wonder you cant find a direct line to anyone on their website or searching the internet! I have been at this for 7 days without one callback. I cant imagine if I was a tenant with a true emergency.... Hopefully any perspective renters have done their research prior to signing their rental agreement with Progress Residential! read more

**Update from my previous review** **Long Read, but worth your time if considering renting/buying from this company. Since posting my first review about Progress Residential's unethical, unprofessional, and quite frankly, childish business practices, I was contacted by a member of a closed Facebook Group. This Facebook group has close to 100 members, all of whom have had horrible experiences with Progress Residential. The fact that the Facebook group even exists should be a HUGE red flag, but if it's not enough for you, please join the group and read through some of the terrible, awful things this company has done to its tenants. Here is a link to the Facebook Group: https://m.facebook.com/groups/410801142596532 Just so others don't make the same mistake I did, let me list off a few of the lease provisions they try to slip past you during the signing process: 1. They will charge you 10 dollars a month if you do not maintain renter's insurance. (most renters insurance policies, when bundled with auto insurance, are less than 10 dollars a month) 2. They charge a 20%(!!!) "Administrative Fee" on all repairs, regardless of how small or insignificant. These "Fees" are also "subject to change should costs increase" meaning that Progress can basically charge whatever they want to when you request any repairs. They also charge you for each and every service call. 3. They charge $55/hr for any repair service they do. That's equal to about $110,000/year. They better be the best, timeliest, and knowledgeable employees if they're worth that much, but of course, they're not (refer to the Facebook group and my previous post for citations). I'd almost guarantee you they don't pay their maintenance staff that money, either. 4. They try to control all repairs themselves and use their own preferred vendors so they can control the costs and inflate your bill in any way they can justify. If you live in a state that allows it, use your own providers and demand they credit you in rent. In most states, they are legally required to do so IF the damage is presenting an immediate risk to occupants (think AC repair during the summer). Threaten legal action if necessary, and read the lease off to them over the phone. They love when you do that. It's paragraph 3.1 if you live in Texas. 5. They have a hold harmless agreement relinquishing each party's right to a jury trial. Also, If you do threaten legal action, make sure you're aware that you will have to pay for you attorney fees and Progress's. However, when you win your suit against them, you can sue for damages and get your money back that way. If you chose to buy it, most personal umbrella insurance policies will cover your legal fees. I could go on, but I think that's enough to deter anyone from renting or buying from Progress. Its a horrible company, with awful, unprofessional employees who have no business being in a service-related industry. Do yourself a favor and steer clear at all costs, and tell everyone you know to do the same. They're a joke of a company and should not be allowed to stay in business. read more

BEWARE. Reached out to a home Progress had listed in end of January. They advised the ready date would be 2/5. I paid $50 application fee for both my husband and myself, as well as a $250 holding fee (total of $350 which has yet to be returned to me) so that no one else could apply for the home. We were approved same day. Upon ready date to view home, it was pushed out to a later day. This happened 3 times until finally, the ready date for the home for us to view (not sign a lease, just for viewing!) was 3/31. During all of this, it was myself constantly following up as I had to be ready to move out of our current home. Upon viewing the home, we notated several dry wall damages that were repaired poorly. I was advised these would not be fixed (even though we were told rent would be $2k!) and to notate these when signing the lease. After 2 months of waiting, we were sent the "lease" to sign. The rent was not $2k as stated, but closer to $2100 (+ a $35 convenience fee to pay online). The amount of hidden fees from this company is a complete scam. Electric has to be paid through them, with you guessed it, a convenience fee. Upon reading the reviews and after 2 months of waiting, we decided not to go with this leasing company. The employees due not have any customer service, and clearly are not required to. The company itself is a complete scam and will try to take every penny from you. Complete waste of my time, but thankfully dodged this bullet. read more

I received my moveout statement and there were false charges I was charged. I cannot be charged for a non working garage door remote when I was never given one to begin with when I moved in. Your rep that did my move in brought me two and said "not sure if this is them but that was all we had in the office so you are welcome to them." I returned exactly what he gave us. Also you are charging me for non working batteries in a thermostat when the thermostats were working as were the batteries. I have proof. Also you charged me for broken baseboards however I have evidence once again that proves the baseboards were in perfect condition when I moved out. I think it is sad that a company as large as this one could perform such illegal acts. read more