I purchased a new to us certified low milaged car in Sept 2015. This was the first car we have ever had to make payments on and so we were hesitant. with our failing health we had to have something with a warranty so we sold our daily driver and took our other one to progressive for a trade in. the only thing I had to negotiate on was the price of my trade in.. I was persistant and got what I wanted with some compromising but it was a plus for my side either way. I got online and got preapproved and printed out about 8 cars with their prices to look at. when I got there the salesman was awesome!! was honest that 2 of the cars in the ads I brought in was purchased from another dealership and had hail damage so we didn't have them bring those around.. the next car to look at was the blue metallic Malibu LT. took it for a test drove and fell in love with it. got back and it was easy peasy to get the loan I needed with the payment I needed it at and I was shocked we qualified for such a low interest. I got the paint and fabric protector as a compromise for a higher trade in and im glad I did because I have kids! I also added the glass protectant. and I was going to buy an extended warranty outside the dealership they were able to offer me a better coverage and better priced one.. so I took the mid grade one..my husband and I can no longer work on our own cars so it will be used if needed. so far I haven't had an issue with my car and I just took it back to them for our first oil change.. they were awesome. I made an appointment and they said it will be about 2 hours.it was on a Saturday morning..took it in.. they got it done wayyyy before expected... so we walked around the lots and went over to their other Chrysler lot to check out the jeeps as well.. (ive been to walmart for an oilchange and Progressive is so much better. Ive waited 4 hours at walmart and I always feel like they don't fill it up properly , I used to take my Honda civic in to walmart and the motor always ended up tapping a little after an oil change from there.).... I definitely recommend them and I will definitely be back to make another purchase! I could write about about how well it went that day! :) Thank you PROGRESSIVE! read more

This place is a joke. Just purchased a brand new Yukon. Took the Yukon through a car wash and water gushed in through the sunroof. Progressive said the sunroof looked to spec and that the sunroof was not meant to withstand high pressure car washes (really???). They didn't take the Yukon through a car wash, they did nothing. Took the Yukon to Ron Marhofer in Canton. They stood on the running board before I even signing the vehicle in for service and said looks like a bad seal but let us look at it further. They called before I was even home after giving me a brand new Yukon rental for the day, ordered a new seal, and installed it. I took the Yukon through the same high pressure car wash the next day and guess what, no leaks. This is the second time that we have gone to Progressive for warranty work for two GM vehicles and the second time we had to go see a different GM dealer for a repair. Both times they had the cars for drop off, didn't even ask for rentals. If you want something done right, don't go there. I will never give this dealer warranty work. They suck. read more

My review is for salesman NATE HEFLING and Service Manager ERIC. Nate Hefling has sold my family multiple cars and we keep coming back to him because he helps us AFTER our purchase when we have problems. A couple times now we've had different problems with different vehicles and we either didn't know where to go and what to do...or we were told we would have to pay for something that we fully believed we shouldn't have to. So we got ahold of Nate and he has either sent us in the right direction or has fought for us. He doesn't just sell you a vehicle only to wash his hands and walk away. He's there for you AFTERWARD to help, to answer questions, and to resolve problems. How many salesman can you say do that? Also Eric in the Service Department got our back and helped us tremendously! It's easy to feel like a number when you go to a major dealership, just like any big company you go to. BUT when you feel like you "have guys on inside" like Nate and Eric, it makes it more personal and helps you feel like someone has your back. read more

I leased a new 2016 Malibu from Progressive 3 months ago. There was a misunderstanding on the part of the dealership and Chevrolet regarding the 7" MyLink system's support of Bluetooth voice commands in the car I had leased. The dealership was unaware that the 7" MyLink system did not have voice commands with its Bluetooth connectivity. I had expressed my concerns over this issue because Bluetooth voice commands is a feature that I wanted in my Malibu. Progressive called me in to work this out because they wanted to make sure I was a satisfied customer. To my surprise they allowed me to break the lease on the original Malibu so that I could lease another Malibu with the upgraded 8" MyLink system and technology package, which does have Bluetooth voice commands. They reworked a new deal that was comparable to my original deal. Now I have another new upgraded Malibu with all the features that I was looking for. I really appreciate them putting forth the effort to make sure I am a happy customer. read more

I had the worth experience ever. after I had a deal with their sales person and we agree on price. the sales manager called me after and he said he cannot give me the deal. he told me that his sales person did not know what was doing. when i complaint to the general manger, he told that the list price that they are selling the van is less from what they bought it so they are loosing money even at list price. then two hours later the salesmen send me a message that they lowered the price by 520.00 so they are loosing more money. The hole dealership is a joke. they have 5 referents prices on the Internet. I felt like my kids are running the dealership because from top to bottom every one tell you different things and you can't believe any of them or make a deal with any of them. It was waist of my time and theirs. I recommend to drive to Arlington road and see Doug Chevrolet. they are more honest and professional. do not waist one second with Progressive chevrolet. read more

My Oldest Daughter+I just purchased a 2012 Nissan Versa from Progressive Chevrolet in Massillon ,Ohio. This Was THE VERY BEST Experience I have Ever had buying a Car We Are Very Satisfied and My Daughter Loves Her New Car!! AWESOME DEAL AND best Service From Everyone Who Helped Us!!! I am Very Impressed on how Fast They Were Able To Get Loan Approval+We Had The Greatest Salesman,Thanks So Very Much Jim Hall,Best Salesman Ever:-)!!!! WHEW HEW Days Sale Days ARE GREAT:)!!! We were Treated Like Royalty By Everyone Working At The Dealership This Afternoon I Am So Impressed:)!!! This Has Been My Dealership For Over Twenty Years and I Love the Maintenance Department As Well!! Thanks To All Of You@Progressive Chevrolet For Making Our Day! 01/17/2014 Thanks Again:-)!!!! Rebecca Amos and Kimberly Hennis/Madden!!!! read more

I recently drove over an hour to visit Progressive Chevy in Massillon, Ohio, and unfortunately, my experience was deeply disappointing and unprofessional. Despite prior assurances, I was met with unfulfilled promises and poor customer service. I waited over four hours while staff dealt with computer issues, only to find that the vehicle I came to see was not prepared as promised. Adding to the frustration, I overheard staff speaking negatively about the dealership's ownership--a disheartening reflection of the work culture. It became evident that customer care was not a priority, as I felt rushed and disregarded, like just another number to move along. Regrettably, this visit was a complete waste of time. I cannot in good conscience recommend this dealership and would advise others to look elsewhere for a more professional and respectful car-buying experience. read more

My husband and I went in last night to look at a specific vehicle and by the time we got there, they already had it washed and pulled out for us to look at. We were immediately helped and went for a test drive right away. The process was seamless and they kept it moving for us. The finance process, which can usually be a stressful and long part of the process, was made simple and Fran made it fun (even at the end of the night when she was there all day). We walked away with a new car and had a great experience! We drove over an hour to this dealership and it was well worth our time, I would recommend this dealership to anyone! read more

Bernie in the service department was very accommodating. He explained what was done to my car and the biggest surprise was when he took the time to show me the filter that he had them replace. It was filthy! I felt that it showed me that my money was well spent. Also the driver that took me to work and picked me up (sorry I do not remember his name) was prompt to take me and on time to pick me up on time. I will continue to come back to your dealership, it shows that you have a staff that cares and is not trying to sell me products that my car does not need. Thank you! read more

The Progressive Chevrolet sales staff and finance office were helpful and courteous. I purchased a new Chevy Volt Premier. My complaint with the dealership and sales staff was their lack of knowledge of their product. I did a lot of research on my own so I happened to know the car better than they did. I sold cars 40 some years ago and still know the value of a knowledgeable sales staff. As far as the car goes I believe it is the best kept secret out there! I'm averaging 80+ mpg between gas and electric. Very quiet and smooth regardless of gas or electric. read more

Progressive Chevrolet management went way beyond to help me resolve a warranty issue. They completely understood my disappointment and solved it instantly and to my total satisfaction. Anyone can sell cars, that is the easy part. It can become very difficult when there is a problem. That is when the dealer really shows their true colors. That is why this dealer is above any other dealer that I have dealt with. That is why my large automotive investment is in safe hands. Thank You Progressive Chevrolet. I really Appreciate your help. read more

None of the dozen or so car dealers in my hometown seem to remember what a customer is anymore. So, I traveled over 30 miles to Progressive to check on a truck. Keep in mind I have expectations that I really don't expect anyone to meet, just how close they can get. I met Jim Hall and in less than 10 minutes found my expectations were not only met but exceeded. I will be a Progressive customer for now on. These guys are all fantastic. read more

Purchased a 2017 Chevrolet Colorado lately. We worked with Wes and Jon G. It was a terrific experience. Wes was so polite and very professional. They made the whole buy experience very easy. The process went smoothly from start to end! Have purchased vehicles from Progressive for years. I feel confident in Progress. We love our Colorado truck. read more

Transmission Issues-I was well treated by all the staff from Sherry Longwill to the office people. The work was well done and I left on an1800 mile trip shortly after. The car performed well in all road situations. I am very satisfied with all aspects and have had my cars serviced there for 25 years, Thanks everyone Barbara Borton read more

Deceitful. I saw the vehicle listing online. Called to verify they still had it in stock. They sent several emails and called to set up a test drive appointment. The vehicle was NOT there the next morning at the test drive appointment. They said it must have sold overnight. What a joke! Stay clear. Buyers beware. read more

Kevin and Wayne and their team were so helpful, kind, respectful, and did everything they could to get my family in a nicer safer vehicle I can't begin to thank you guys enough. best buying experience i have ever had. I've been recommending my friends and even strangers to you as well. read more

I had a great experience with Progressive Chevrolet. All the people that worked there were friendly and very helpful! My salesman Ric Mussleman made my first time buying a car experience great and he also got me a great deal! I would recommend anyone to this dealership! read more

Progressive Chevy Advisers are the best. Can always count on all of them to take care of my families repair or service needs. Thanks to all that I know (Jay, Fred, Bernie), and that I haven't had the pleasure of working with yet. read more

I have been completely satisfied with all services that I have received from Progressive Chevrolet. I have been a customer there for over 30 years and keep buying automobiles at Progressive and take them back for all servicing. read more