Horrible experience!! Our HOA hired Pilot to install a sump pump in our crawl space. They did not…read moreput it in the correct location, properly trench the sump pump/crawl space and improperly connected it to a sewer line. When their faulty job was called out, they entered our vacant home unknowingly to us and ripped everything out. They left a big mess (large pile of muddy dirt, a water filled basin, and plastic pieces. We had to pay out of our own pocket another contractor to do the job correctly.

No good. I found a plumber much cheaper. bad customer service overall would call around at least to…read morecompare prices.

Do not use!!!! Terrible service!!! Had an issue with the pump coming on every 8 minutes. That meant…read morethe tank was draining 40 gals of water every 8 minutes. I called Mather which installed the pump in 2005 as I thought that the check valve was faulty. They sent a field man out and he checked the check valve and said the pump system was ok. My problem was that leaking 40 gals of water every 8 minutes will leave a real mess. I could not find a leak anywhere along the short run of line to the house and barn. I called them back after searching for the leak to ask some questions. After three days of talking to the receptionist and she telling me that someone would call and no one did, I called Leak Detectives. They came out and stated that the water was leaking back into the well through the pipe or check value, the outside lines where OK. I then called Mather's again as I had paid them 155.00 for the first call out. I was told by the receptionist stated that she would contact scheduling and get back to me. After a day and not hearing anything and with being out of water for almost a week I called another pump service. They were on the property within an hour and two hours later fixed the problem at a fraction of the price quoted by Mather. Poor, poor, poor service.

Mather Pump repaired my pump in 5/24 Devin & Jose arrived on time…read more explained everything. I have been a Mather customer for years. Always the same in the office or the field Courteous Professional and Friendly

I had Ross come out to inspect standing water and a sewage odor in our front yard. Without doing…read moremuch in the way of investigatory work, he concluded that repairs would cost between $15,000-$20,000. When I asked how he arrived at that estimate, the response was simply, "I've been doing this for eighteen years." He stated that our sewer line could not be scoped and that the entire system would need to be overhauled, including excavating the front yard. That recommendation felt extreme given the lack of diagnostic evaluation. I'm very glad I sought a second opinion. The actual issue turned out to be a faulty switch on a grinder pump, and the repair was under $1,000. Additionally, contrary to what was stated, our sewer line had already been scoped when we purchased the home. This experience raised serious concerns for me regarding the accuracy of the assessment and overall integrity of the recommendation. I strongly encourage others to seek additional opinions before committing to major repairs.

Buyer Beware. This company is a rip off. I asked for a quote for three running toilets and a hot…read morewater cleaning. I got a quote for $1900.00. I did give them my card and it was ran through right away. When my daughter got home she said I do not think so. Call them a cancel the service. Was given a call today stating to refund me my money will cost me $115.00. I will be disputing all this with my bank. But please do not use unless you get a couple of quotes. I think these people looked at my home and that I was an elderly lady and thought it was okay to overcharge and apply fees.

We had Eco install soft water and under sink water purification system. Donaven & Samuel performed…read morethe installation. They were clean, informative, respectful and skilled. They did a wonderful job and cleaned up after installation. They had to go under the house and that part of job was also very clean. We would highly recommend this company to anyone looking for a water purification system, and water softener.

I have a whole house Ecowater Arsenic Treatment system that requires yearly replacement of the…read moremedia that removes the arsenic from our water. Aaron and his team have provided excellent service for my system over the past two years. They have gone out of their way to locate the Metsorb media that I prefer for my system, and both of the technicians who came to my house were very professional, on time, and efficient. They also were willing to answer all of my questions about the system. They also replaced the UV bulb and sleeve in the ultraviolet light system that kills bacteria in our well water. Overall, I am very pleased with their service, and give them my highest recommendation.

I wanted someone to change the filter under my kitchen sink. I called and made an appt for someone…read moreto come out. The gentleman on the phone was friendly and able to schedule my appt a few days out. I looked up the type of filter I had and it was priced around 45-60$ on amazon. The cost of someone one coming out to change the filter was 99$. I asked, "Does the cost include the filter?" and he said "yes." On the day of the appt two gentle men showed up early to do the filter change. It literally took 5 minutes. They then asked for 182.83$! So it's not 99$ + tax. The filter is a separate price at about 70$ and the rest is labour,etc. The two gentlemen were friendly and efficient but I do think when you ask someone what the "cost of changing a filter out" that in includes a new filter and the labor. Please do not tell people it costs 99$, rather the cost of filter and the labor is "x" for the filter and labor is "Y". Next, time I'm doing it my self.

Without a doubt the worst contractor/vendor I have ever worked with. After submitting a water…read moresample through the local plumbing company to them I never received a response or results. So then I drove an hour and a half to hand deliver a water sample. Again after 4 weeks no response or results. I called and was told he had the results and would forward. Also stated he would write up a recommendation of equipment and price for installation. This never happened. I ended up going with a very long established company that provided prompt service, responses, installation and follow-up. (Culligan)

I was a little skeptical when I signed up for an appointment at Camas Costco, but the gentleman…read morethere was not your stereotypical hyper-friendly canvasser so I felt comfortable. Everything from the first visit until shaking hands with the installers after the installation was done was first class. If you ever had an American Express Platinum card, dealing with United Water and Air will seem familiar. Seamless.

United water and air ,did our echo solutions, water softener and drinking osmosis systems, and I…read morecan't say enough about how great this company is. Office staff were very responsive, and both installers were very knowledgeable. Explained the whole process, we're friendly, and did an excellent installation. I highly recommend this company

HORRIBLE. I added a more detailed review in photos. I used to rely on Mu Plumber many years ago…read morefor all plumbing needs. I don't know what happened. The owner has become mean, money hungry and unethical.

I've been a contractor for 50 years always scary to call a plumber. Austin was recommended to me…read more These guys are on the ball professional plumbers not handyman. Replaced a large piece of pipe within a wall neat and clean. Works fine what a great experience. I highly recommend these people.

I used the projects on yelp to get a quote for a loose kitchen faucet base. I had a number of…read moreplumbing businesses message me with varying prices. A travel fee, a diagnostic fee, a flat rate for a hour if services are done. You could really get lost trying to figure out how much they charge for a service. Pilot Plumbing saved me from all the chaos. I see some negative reviews on their page. This was not my experience. They were honest and forthright. Keith K. was the service person who came and did the work. The space underneath the sink was very tight. He spent quite a bit of time and energy tightening the faucet base underneath. He said he would give a fair price. I signed off on this. Months and months came by and no final bill was sent to me. This service was done in March 2025. Pilot Plumbing with Keith K. did the work and did not charge me a penny for it. No travel fee, no diagnostic fee, no service fee, etc. Good people and good businesses still exist, and I'm paying forward the kindness that was bestowed on me. Thank you Keith and Pilot Plumbing! May your local business continue to thrive!

Sometimes in life, you meet people who remind you what true kindness is. For us, that was Pilot…read morePlumbing & Drain. We're a young couple with four kids -- two with special needs -- rebuilding our lives in a home that needed a complete overhaul. After losing my dad to cancer and my brother to a tumor, this project became more than a remodel; it was about giving our family stability again. When repairs began, everything that could go wrong did. Plumbing was unsafe, the water heater was failing, and most contractors treated our project like it wasn't worth their time. Then we found Pilot Plumbing. From the first call, everything changed. Their team was kind, patient, and genuinely listened. They understood our situation and made our family feel heard -- something rare when you're overwhelmed and on a tight budget. Pilot Plumbing didn't just fix our needs; they reminded us that people like this still exist. The Service Visit: Expertise When they arrived on time with friendly smiles & can-do attitude. it was clear they were professionals who took pride in their work. They examined our old water heater and quickly confirmed what we suspected: it was installed unsafely and needed to be replaced. But what really impressed me was how they handled it. There was no judgment, no pressure, and no sales pitch -- just honesty and clear communication. They carefully explained what was wrong, what needed to be done, and how they could make the system safer for our family. They even recommended moving the water heater to a better, more secure location and took care of everything with attention to detail. They strapped it, sealed everything properly, and left the area spotless. The installation looked better than anything we'd ever had before. When they were done, they didn't just pack up and leave -- they stayed to test the system, make sure everything worked perfectly, and explain how to maintain it. It wasn't just a service call; it was an experience that restored our trust in professionals. Above and Beyond: True Integrity When Cati spotted a toilet on a soft floor that could cause major damage, she didn't push a sale. She explained the problem, showed us what to watch for, and gave safe options. Pilot Plumbing cares about your home's long-term health, not just today's bill -- a rare team that takes true ownership of their work. Why We Recommend Pilot Plumbing & Drain They Listen and Care From the first call to the final walkthrough, they took the time to understand our home and our goals. We never felt dismissed -- they treated us like people, not a transaction. Transparent & Honest They explained every step, gave clear feedback on what could wait versus what needed urgent attention, and built real trust with their honesty. Quality Work From running new lines to testing the water heater, their craftsmanship and attention to detail were obvious. They do it right the first time -- no shortcuts. Respect for Your Home They wore protective gear, cleaned up after themselves, and left no mess behind. Unlike many contractors, they leave your home better than they found it. Heart & Compassion They understood our situation & treated us with genuine care. The Results the work was finished quickly! our plumbing was safe & functional. Hot water & steady flow. even explained future maintenance & how to monitor for issues. they value long-term relationships, not quick fixes. Final Thoughts If you're in Vancouver/Portland and need a plumbing company that truly cares about your home, and needs -- call Pilot Plumbing & Drain. They'll show up, communicate, do the job right, and leave your home better than they found it. When you're exhausted, grieving, and doing everything you can to give your kids a better life, finding good like Pilot Plumbing, -- they gave our family peace, treated our home with respect. They left us feeling safe & cared for. That's worth more than anything. Thank you Pilot Plumbing. You'll always have our trust, our gratitude, and our highest recommendation. -The Nulph Family (Vancouver, WA 98665)

We had a flake named Jay who pulled some shady stuff and cost us a day and almost the job as well,…read moreto the rescue LAST minute I might add Brandon shows up with the other Brandon and so far all I can say is I'm extremely impressed!!! I will update after the job is complete but wow, last minute , prompt, professional, knowledgeable.... So far no plumbers around this area have EVER impressed me until now

Arrived on time and professional. Seemed a little high/overpriced for simple jobs. .......read more