There are so many things to fix around here, air conditioners, creaking floors, no hot water, takes…read more15 mins to heat up...really? Mgmt is ok, not very friendly either. These apts are nice, but not worth the money we pay.

We lived at this complex for 4+ years. It is a very quiet complex with beautiful views. The…read moredownside is: no pool, no fitness center, Carl who does maintenance was really nice until he found out I was not Republican. Really. The on-site manager Barb is nice but not always available (short office hours) the AC in the second bedroom was non existent. The water pressure is not good, and if you want hot water you have to run the water a long time to get it hot. The garages are a decent size. The price of these apartments is very high considering the Amenities they don't have. Water, garbage, sewer, pest control etc. will run you close to150.00 a month or more.

I would like to recognize the entire Park Sierra office and maintenance team for the positive…read moreexperiences I continue to have with them. Every interaction has been professional, respectful, and welcoming, and it truly makes a difference as a resident. Their teamwork, kindness, and willingness to help do not go unnoticed. I especially want to recognize Jeremy for his outstanding hard work, dedication, and consistent effort. Maintenance requests and repairs can take time, but Jeremy always handles situations with professionalism and care. What stands out most is his communication. He makes the effort to keep us informed, explains delays thoroughly when they happen, and follows through on concerns instead of leaving people without answers. His strong work ethic, reliability, and attention to detail reflect how much he genuinely cares about doing his job well. Jeremy's commitment, along with the support of the entire Park Sierra team, creates a positive and reassuring environment for residents. Their efforts are truly appreciated and deserving of recognition.

Lived here for several years and one of the items that stands out about this facility is the…read moremaintenance staff. They are super knowledgeable, friendly and helpful. They wave hello to everyone and are always quick to help . Gives me a lot of piece of mind knowing they are here

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

I only giving it a 1 star because I have to in order to write a review. I lived there for a year…read moreand I couldn't wait to get out of there rodents, crickets, grasshoppers in my apartment. Pest control finally came out and set traps and told them what they needed to do but they did none of it before I moved out. It was supposed to be a senior complex but it turned into some of everything. Tenants items started to come up missing. Now I don't who or whom did it but things were missing. I know people love pets but my goodness, then didn't do well at cleaning up behind their OWN pets. Pet hair left in the washers and dryers. They would wash their pet items in the washers and dryers. Heck, I got fleas or maybe bedbugs bites, I don't know which is which because I have never dealt with either one of them before. I do know that I through my comforter away.Some tenants expected maintenance to clean up THEIR dog urine and feces when they are looking at their dog doing this. The rodents got in my bed. I went through 4 air mattresses. I didn't buy an actual bed in fear of it being a total loss. I was over charged in rent. I was supposed to pay $1499 and I'm just going to be truthful, my rent was padded. The manager at the time charged $1929.00 in rent when id.gov told her to charge less. It was a lot more going on there by other managers but I'll tell that in court. I lived in a studio apartment and I was charged more than a one bedroom. I tried to write corporate but the packet came back. I have of that I speak of. Have you notice, the owner does put their name on the reviews? I have tried and tried to communicate with them but I can not reach them. Maybe the court system can or maybe they will respond through here. I want my overpayment back the cost for my 4 air mattresses.

Just moved into the Alexan and it's been great. Building feels brand new and amenities are top…read morenotch. Have to give a shout to David from the management team who has been awesome. It's clear he really cares about delivering a great experience!

From beginning to end the staff here were incredible, Kiersten and Jacob were extremely…read moreprofessional and helpful every step of the way from move in to move out. I only had to move out due to changes related to my work, otherwise, living here was heavenly. Neighbors were nice, amenities and the construction of the apartments were exquisite. And as mentioned before, the complex is managed so well by Kiersten, Jacob and maintenance Diego, who are all extremely responsive and organized. Maintenance, was always great too, even though I did not need them much, place was brand new and in great working order! Even though I only stayed here for a few months, it felt like a long little vacation. There was just simply nothing to complain about, I enjoyed every moment living here, and would say if you could take the opportunity, you will not regret it regardless of how long you stay ! - Kassy

If you are looking for Peace, this is the place, the Reflection pond with ducks and fountains are…read moreso peaceful. Sangeeta was so helpful, and truly loves helping future residents to find their perfect apartment. She's truly is a gem that treats you like a person and not a number. Highly recommended

We lived here for five years. The community overall is great and we loved it…read more Pros: Easy access to the freeway, grocery shopping and restaurants. Friendly neighbors Lots of parking if you have more than one car If you're an active person, the Iron Horse Trail is accessible from the parking lot. Maintenance crew (Rafael and Angel) are top notch Cons: Leasing office is not responsive. When we moved in there was Tanya. She was amazing and easy to communicate with. Given what the rent prices are, upkeep of the complex could be better and not look so dated or have trash laying around. Move out process: MONITOR THE PROCESS carefully. We received no final invoice after moving out. They blamed the postal system for not delivering it to our forwarding address. I suggest they use a different method like FedEx or UPS for important paperwork. What we did receive was a 10 day letter to pay the balance we owed. Even after physically handing the check to the manager, David, and assured we were settled, they sent us to a collections agency. I had to use my own time to follow-up and deal with resolving the process. Calling the leasing office was near impossible as the phone line always dropped because they use an AI bot. Sangeeta was always defensive in her tone when I tried to explain my frustration. Corporate has been notified of the team running the office. If you choose to live here, don't let this happen to you when you move out.

This property has went downhill. Broken cars everywhere, trash, stairwells and breezeways all…read moredirty. New residents who smoke on the property. I cannot walk anywhere without smelling cigarettes or weed. No fresh flowers around the monument signs. Very sad what this place has become.

I have lived here for many years. There has been a lot of managers, leasing agents and maintenance…read moreduring this time. The past year has been a refreshing change. A year ago I needed to sign my lease in person ( in office ) due to a software issue on my computer. Diane was very helpful and patient making this an easy process. The office is professional and readily answers questions related to occupancy at Seville Apartments. Recently I visited the office for some additional information on my new lease and Diane went above and beyond to make sure I got the answers needed. Thank you to the staff at Seville Apartments!

I've lived here about 10 years over Memorial Day weekend my truck was towed and damaged tow costing…read moreme $645 damages being estimated no management or office people ever around The maintenance people are great but as far as office management no one around towing people who live here is not right hire security to stop the break ins will be moving asap

I give the maintenance guys 5 stars they're always very respectful and know what they're doing. The…read morepeople at the leasing office always have great customer service especially AJ. The 2 stars is for what's happening around the property. People's packages getting stolen, cars are getting broken into. I heard one of the neighbors got broken into through their smart lock. I'd rather have the old school double locks since people can hack into our smart locks. We need security circling our property. I've never seen security around. I no longer feel safe living here with my son. Can't even open my windows throughout the day because someone is always smoking weed and my son has bad asthma. Even when my son is playing at the playground the weed smell is so strong. There's cigarette butts everywhere it's disgusting. People aren't picking up after their dogs poo everywhere. There's always a pool party going on no seats available. I made sure to bring my own folding chair the last time I went to the pool. The type of people that have been moving in have no common courtesy. It's sad this place used to be a safe and fun place for kids. This place is becoming ghetto like Muirlands Apartments next door. That's known as the ghetto in San Ramon. They need to have security walking around the property throughout the day every day for our safety.

I would like to recognize the outstanding team here, whose professionalism and care truly enhance…read morethe living experience. The maintenance team, Manuel and Isaiah, are excellent. They are consistently responsive, courteous, and dedicated to addressing any concerns as efficiently as possible. Their respectful approach, strong work ethic, and commitment to quality service make a meaningful difference and do not go unnoticed. They are also very kind people. Lillya and Lisa in the office are equally exceptional. They are warm, professional, attentive, and genuinely committed to creating a welcoming environment for residents. Their communication is thoughtful, and they clearly take pride in providing a high level of service and support. The entire team demonstrates kindness, integrity, and professionalism, creating an atmosphere that feels well-managed and supportive. Their consistent effort and positive attitude truly set this community apart. Thank you to Manuel, Isaiah, Lillya, and Lisa for the care, professionalism, and dedication you bring every day -- it is sincerely appreciated. Sincerely, Victoria

BEWARE!!! Monthly…read morerent increased by nearly $500 in 3 years! That is an increment of nearly $5,500 - $6,000 per year! Additionally, the utility charge was a flat $95 until last year. This year, during lease renewal, they added a term called "a more fair and equitable method of calculating utility charge." Who would think that this means they are going to increase the utility charge by 120%? According to them, a "more fair and equitable method of calculating utility charge" means increasing it from $95 to $210. The apartment next to mine has been vacant for nearly a year. I have seen 4-5 different tenants in that apartment over the past 3 years. I hope you understand. So, I strongly recommend: BEWARE before you move in here. I'm paying the price for my laziness.

Living at the Windsor was really stellar! Krystal, Gabriella, John, the maintenance crew…read more.. everyone really went above and beyond to make my one year of living there overwhelmingly pleasant. Every maintenance request I filed was taken care of very promptly, any technical/rent payment issues or questions that I had asked the staff were all answered swiftly, and all ammenities were very professionally maintained, organized and welcoming. If I had to live in an apartment complex but could choose the city I'd place the complex in, I without a doubt would choose the Windsor and its exceptional staff - I cannot recommend them enough!

Best Management and Maintenance that I have ever experienced! They are super responsive to requests…read moreand issues. The residents are all pretty chill and laidback as well. I never hear noise after 10pm. It's a great experience.

I recommend Highlands Point Apartments and can not say enough about the Assistant Manager,…read morePatricia! She is AMAZING and always goes above and beyond to make sure tenant's needs are taken care of timely and efficiently! Management and the office staff are always pleasant and helpful. Maintenance crew is exceptional too!

I recently moved into this apartment complex and have been extremely disappointed with how…read moremanagement (TRACEY/TARA) handles noise complaints. Since moving in, I've had to complain multiple times about the dog in the unit below me that barks constantly, during the day and throughout the night. The dog is often left in a crate or kept in the garage, and the nonstop barking makes it very difficult to rest, focus, or enjoy my apartment. Despite repeated complaints, management has taken no meaningful action to resolve the issue. Instead of addressing the problem, I was asked to explain why the barking is disruptive, which felt dismissive and unreasonable. Excessive barking at all hours should not require justification. I expected a basic level of responsiveness and enforcement of noise policies, but that has not been my experience. If you value peace, quiet, and management that actually follows through, I would think carefully before moving here.