Today, I decided to do something different, change up the pace. Today, I'm in Silicon Valley…read more Today, I'm at Best Buy at Santana Row. I have some personal history with this location. I haven't been back here in a very long time, and it slightly looks different inside. This is one of the nicer Stores, it's Two Stories. I went to pick-up my new Sony - WH-CH520 Noise Canceling Wireless Headphone - Black, I checked Inventory, it was the last one in Stock and in the Case here, so I had to get it. I'm glad that I got it.

I feel vindicated to see this place close…read more I wanted to buy a Macbook once and I tried to use my Best Buy gift cards. They flat out rejected my gift cards. No reason, just wouldn't let me use them. Then this short Asian guy comes over and was condescending. Just had a "here we go with another troubled customer" attitude. I just wanted to figure out why they weren't accepting the gift cards and I felt like he was just trying to show off to his other co-worker how to handle difficult customers. I presume one of the workers thought these Best Buy gift cards were illegitimate, but I don't know. Went home and ordered online with the gift cards. Worked fine. Passionately hated this place and glad they closed.

This is our second project, repeat customer. You can expect that they will explain the problem and…read moreoffer you the most efficient way to solve your issue. Pricing and the quality of work are spot on. Thank you for serving our business needs.

Very reasonable and capable pc repair. Nice guys too. They are happy to explain things patiently…read moreand answer questions, and do not seem to be out to sell you stuff you don't need. I will make this my go to PC repair spot.

I met Nick many years ago when I needed an honest factory tech for my Rega P5 turntable. It was…read moreintroducing an electrical hum into the phono stage and the Rega rep who originally sold it to me wanted to sell me new tubes for my preamp instead of identifying the problem with the turntable. I walked out and never went back. Since then I've relied on Nick to help me put together a sound system that I am now *very* happy with. No BS, just solid advice, long experience, an impressive depth of knowledge and a genuine desire to get you the best sound you've ever had. Nick will tell you the truth. He can repair and upgrade as well. He primarily represents Audio Note UK (which now comprises the bulk of my system) but he specializes in getting the best sound, new or pre owned, for you within your means. This is genuinely important to him. Nick and his wife Lee are good people. I trust them.

They are truly amazing people. I had some issues setting up my turntable and speaker system…read more Even though I didn't purchase the audio system directly from them, they were happy to provide consultations over the phone and reviewed all the photos and steps I sent. They are incredibly knowledgeable and walked me through instructions I might have missed. They even followed up with a call afterward. I would highly recommend them.

I dont really by parts in person but central computers is your go to shop for PC repair. I brought…read morein my custom build (5 years old) because my CPU indicator on my MoBo turned red, and I honestly couldn't figure it out, I thought it might've been the processor that wasn't seating right, thermal paste, chord issues, etc. Central Computers not only did they find the right issue which was some weird faulty reset button in my tower, they made sure to not force the wrong option on me and accidentally sell me a new processor/MoBo/whatever the most common replacement is for the error. They gave me back my computer with diagnostics fee being the only cost I paid (39 bucks at the time!) and she's back in working order! Really appreciated their ability to work around my schedule too. Great job y'all, real computer detectives out here.

I'm not a techie person, but I was glad to tag along with my son to this particular expedition! Lol…read morehe's making his own computer and needed some specialty parts that he could buy, and physically see in person here at this particular location. The different employees at work here were all incredibly helpful in assisting my son on building his computer, they pretty nerdy, but all in the good way! Lol a lot of items were behind the lock cabinets, but there was an employee behind the counter that could quickly come unlock everything. They had their own private parking lot in the back and prices were basically the same as online my son said, unless you were buying us somewhat used item from a private vendor. So yes, I will come here again to tag along with my son since I do not know how to make my own computer, but he does. He loves this place!!

Great shop , very reliable and fast. I wish they were closer to my place so I could use it as my…read morepreferred go to shop.

Couldn't have had a better experience. Sean was extremely helpful and knowledgeable about my issue…read morewith my TV. He took care of it quicker than I could've ever imagined and the price was more than reasonable. Thanks Sean!

I'm starting a PC gaming setup for myself and stepson. These guys here were more than accommodating…read moreand helped me so much. It didn't seem like they were trying to upsell me the most expensive items. In fact, they were trying to get me to save money which I highly appreciate. I now know that my family will have a wonderful time gaming.

The Geek Squad here is awesome. Super chill and always willing to do what is needed for their…read morecustomers. Had a difficult situation with a bad power supply that required extra fixes afterwards. Recommend the Best Buy Total Membership 100%.

Cashier was helpful and asked if I needed assistance. Store was clean and organized. Found what I…read moreneeded was in/out with no issues

I came to Staples to return several Amazon packages and was told there was a limit on how many…read morereturns they could process at one time. While I was frustrated, I understood and completed the returns they were able to accept. I then had to go to Kohl's to finish the remaining Amazon returns, which meant canceling and redoing some of the return requests. The whole process was inconvenient and time-consuming. Because I was dealing with multiple Amazon returns and trying to sort everything out, I accidentally left some of my return items on the counter. When I came back about 15 minutes later, the items were gone. Since they were Amazon returns, they still had value, and it appears someone took them. What was most disappointing was the lack of assistance afterward. No one seemed interested in helping investigate what happened or offering to check security cameras. I understand that businesses cannot control the actions of customers, but I expected more concern and effort to help after items disappeared from the counter. I'm sharing this so others can be extra careful with their belongings and return items when visiting this location. My experience was frustrating and left me very disappointed with the customer service

I have used Michael's service twice and couldn't be happier…read more The most recent time was for a young friend who had removed his laptop memory and in the process ruined it. Michael ran diagnostics, discovered it was a memory problem, ordered and replaced the memory, then after it booted up, discovered an operating system problem. Complete reinstall of Windows, updates to O/S and drivers, and it runs like a cheetah. Plus, he cleaned off the schmutz! The price was very reasonable for the work involved. I recommend him without hesitation.

Michael is fabulous!!! Fixed problems I didn't quite realize were problems. They were. Once they…read morewere fixed, I got it! Anyway, I was so impressed with how quickly we got through several issues on my HP laptop & Mac. Very reasonably priced. His biz is a service you don't want to have to use, but it's really good to know it's there!!

Came to the store today to look for karaoke equipment so I could fix the sound system problem I…read morehave at home. Customer service was great here. Marwan was very knowledgeable. You could tell he knows his stuff and speaks the truth. Equipment prices here are reasonable and comparable to others. Lots of brand names, levels and options depends on your needs. I'm so glad I finally found my audio go to shop locally.

They have so much great gear, all the things a pro needs!!! But their customer service needs work…read more You get followed/stalked as if you'll steal something, and if you say you're just looking around they get mad. They need to play some background music and let customers look around for a minute.

I've brought several of my laptop computers to this location before and have been satisfied with…read morethe service each time. Professional and friendly. You get what you pay for! Thanks!

Cool computer shop, this place has everything. Come here to nerd out…read more They specialize in PCs, but they also have so many other gadgets, dongles, keyboards, chairs, lights, and accessories. You could easily spend a long time browsing around. I bought an invisible digital wall clock. They also support Macs and offer computer and hard drive repair services. This store reminds me of the good old days of Fry's Electronics.