Costed me $35 to get my camera inspected, then about 6-7 business days to get a call back and let me know the problem with my camera, and how much to fix. They ended up preparing the cover of my len for $80. Overall, very happy that my camera got fixed, I just didn't expect it to be that expensive:/ read more

Can not get hold of them by phone or internet to check on your repair. I have tried for days read more

I've been looking for a place in SJ to repair my Canon G7x Mark II. I came across this shop on Yelp & saw another review mentioning the same camera so I decided to bring it in. The flash on my camera was making popping sounds when in use. I brought in my camera last Friday & was quoted 3 business days for the repairs to be completed (Wednesday). I was supposed to receive a call when it was done but I did not so I called to check instead and they said it was ready for pick up! I paid when I picked up the camera. They take Visa & Mastercard. They also mentioned a 90 day warrantee. This shop can be easy to miss. It's on the corner but in the back of some other shops. So glad to have my camera back & they were so easy to talk to! Definitely coming back again. read more

Camera Repair & Audio Service - Canon G7X Mark II - Photography Stores & Services Near Me - San Jose, California

This camera repair shoppe is by far the best in the city with fair pricing repairs & amazing customer service. As long as patience is a virtue, this camera shoppe is the right one for you! I brought in my kodak pixpro wpz2 to Carlos for a flash repair. There were a few unseen events but thankfully Carlos assured any worries with perfect communication via text and phone call. (Hablar espanol) is preferred but, Carlos is amazing either way! I am soo very thankful to have had this camera ready on my birthday! Carlos was kind enough to leave me a voicemail as well! Thank you so very much again, Carlos ^-^ read more

Camera Repair & Audio Service - kodak pixpro wpz2- white - Photography Stores & Services Near Me - San Jose, California

I brought in my Canon G7X Mark II because it had completely stopped turning on. I bought it back in 2015, so I was worried it had finally reached the end of its life. I was told I'd get an update in 4 days, and sure enough, on the 4th day I got a call saying it was ready! The owner was super informative and helpful. When I came in to pick it up... it turned on! I was so, so happy. The repair cost was very reasonable, and I'm incredibly grateful I didn't have to buy a brand new camera. Great service all around. I'd definitely come back if anything ever happens to my camera again! read more

Took in my Panasonic video camera for sensor cleaning. I got my camera back in one day, and was very happy with the result. The price was fair. read more

I came in with my Canon 790IS not be able to focus and they able to fix it. Owner is very friendly and I got my camera back in a week within dropping it off. read more

Camera Repair & Audio Service - Photography Stores & Services Near Me - San Jose, California

I couldn't go pick up my camera properly they always delayed saying the camera technician hadn't put the camera back together

they fixed my camera within a weekend and a really reasonable price just i had to call them to ask but honestly that wasnt rlly an issue, thankful that they were able to fix it read more

Dropped off my camera, told the guy I would be out of town on Monday, he said he'd get me in on Friday and give me an update, never gave me an update or anything. Awful service read more

Bad communication, irresponsible work, upsetting experience. I am hesitant to leave a bad review, however, I felt like in this case it was 100% necessary. I dropped off my camera on September 16th, they got back to me on the 19th that my camera would need a replaced part and that it would arrive within a week. After that, they never got back to me. A month later, I called on October 17th to see if there were any updates. The man on the phone told me he needed to look over some things and he would call me back. He never did. I ended up calling again on October 22nd to check in again. He told me my camera would be ready on October 25th for pick up. I arrived around 2:30pm and it turns out that they never ended up fixing it. Yes, he apologized but I'm not from the downtown area so, I waited over an hour for them to repair my camera. Due to this, I had to delay plans and drive through the 101 South traffic around 4pm. They were able to repair my camera in an hour, so I feel that my camera could've been returned weeks ago. While my camera is working fine now, this experience was extremely disappointing and I would avoid if possible. read more

The tech had a screw for my cameras hot shoe that was really hard to find. He was quick and professional. Saved me a lot of money, thank you so much! I will use them again. read more

Took in a Nikon D80 SLR with an error warning caused by a common problem for that model of the lens not being recognized by the camera, making it unuseable. The sensor was replaced for a reasonable price including a 3 month warranty and solved the problem. read more

DO NOT GIVE THEM YOUR BUSINESS. GO LITERALLY ANYWHERE ELSE. if I could give less than one star, I would. I dropped my camera off to get an estimate on how much it would be to fix. I was assured I would hear back within 2-3 days. 3 and a half weeks later, I called and they mention that it needs to be fixed. Had to call again today, two weeks past that, and ask about the camera. Such terrible service, do not go here. read more

Got my camera fixed in 3 days!! Highly recommend and will come here for any future accidents

My son's video camera needed a sensor cleaning, something difficult to do with his particular camera. Carlos was very helpful and friendly, with the job being completed in a timely manner. The pricing was reasonable, and the camera was returned in great shape. I would highly recommend him for any camera related services. read more

I recently took in my Canon L Series lens here for what should have been a ring repair, but the experience was a complete disappointment. Upon receiving my lens back, I discovered it had been irreparably damaged during its handling. The lack of professionalism is inexcusable. Communication about the incident has been minimal, exacerbating my frustration. I strongly advise others to record the state in which you bring in your lens. My $600 lens which worked when I brought it in is now a $600 paperweight. read more

I bought a Nikon DSLR from a friend on the East Coast. When I turned it on I was greeted with a LENS ERROR message. I contacted Nikon, and they said the camera was no longer supported, and there were no spare parts for it. My local "Pro" shop said it couldn't be repaired. Carlos at Camera Repair and Audio Service had it repaired and in perfect condition in 2 days. read more

Excellent services and is very competent in fixing several cameras and lenses i owned

I don't know what the other reviews about this place are about but my experience was Carlos was amazing! He is extremely competent and understood my issue from the beginning. I diagnosed the issue at home, singling out the PC board as the issue. When I brought it in, Carlos also diagnosed it to the PC board. At the time, the part was out of stock. He had a spare in the back and was willing to do the work to replace my board for half the cost. The only issue would be that the new board would have just 1 memory card slot. I think due to the time crunch I was in this was a healthy substitute. In the end, my camera is now working fine and I'm back to taking portraits! 5/5 service and work. read more

Beware of this place. I brought my Sony A7RII to get my shutter fixed because it was stuck. It was fixed but a month later when I tried to put a mic it didn't work. So I tried to record regular video without the mic and it didn't record any sound. I called and left a message and they never pick up or return my calls. Please avoid getting ripped off or other things stolen from this place. Look elsewhere. read more

Very poor communication and customer service. Here's why. Took my lens in Jan 27th. Was told the estimate would take a day or two and would have a plan to follow. Got a call and was told it needed a part and the repair would be around 400$. This is where it got bad. After a week of the part being ordered, the guy said it was delayed due to covid and had to extend the date and gave a new pick up day. Fine. That day passed and got no phone call. Gave an extra week and nothing so I called again. Was told the part was the defective and had to order a new one. The hell??? Ok... so I have another extension and called on the new pick up date. Was told they had the part but it wasn't fixed yet. It would be ready the next day. I told the guy y is there so many delays and he continued to make no sense and said there weren't delays but it would be ready the next day for sure. Told him to call me and guess what? No phone Call... gave him 4 extra days and I called. THE LENS WAS STILL NOT REPAIRED. I was told to pick up the next day and I didn't need to call. I'm an hour away to say the least so the delay patterns tell me otherwise. It is currently March 1st and still have NO repair. What the hell is going on??? The guy has poor communication and is not being clear with what's happening. I'm picking it up tomorrow regardless of it being fixed. Will give an update if this is resolved. Update: March 2nd So I went to pick up the lens. Fortunately for me I took my camera to test it. Got a weird error sign and lead me to look at the lens further. To my surprise... the barrel of the lens had been very beat up. Don't know how but I told him it was NOT like that when I left it. I asked if it was replaced with a used one or even worked on and was told it wasn't. The guy ordered the part and plans on replacing it. I will not pay for this portion of the repair and at this point if I pick it up on the new date and find anything else damaged, I'm not paying anything and reporting this to any government official necessary. This is not ok. read more

Camera Repair & Audio Service - Damaged Barrel - Photography Stores & Services Near Me - San Jose, California

Surprised in a bad way. I just paid $65 for making my camera sensor even dirtier. The requested service was to clean a sensor of my wife's Canon EOS 5D Mark II. I wasn't able to properly check the results since I frankly have zero knowledge about it. My wife checked the sensor at home and it looks ten times dirtier now than it was before the cleaning! The test photos she took are full of dirt specks! there are 20 (!!!) spots and before the cleaning there were maybe five and only two that bothered a lot. Picture is included: https://www.dropbox.com/s/1gs0th0mh7wsxkn/IMG_5325%20-%20Copy%20-%20Copy.jpg?dl=0. Should have read reviews first. I called this place asking for any solution and was offered to come and get a new cleaning. Not only I don't want to spend another 1h+ for getting there and waiting for the cleaning, but more importantly I don't want the person who did this to the camera ever touch it again. My proposal of refund was refused. What I appreciate though is that the lady I was communicating with was nice and polite. Aleksei. read more

Camera Repair & Audio Service - after sensor cleaning it got worse - Photography Stores & Services Near Me - San Jose, California

This camera repair shop provides TERRIBLE customer service. I brought in my Fujifilm camera to repair the shutter button and was promised a phone call the next day. However, I didn't receive any call, so I decided to reach out. I was informed that my device was in queue and assured a call by the end of the day for an update. Two days later, still no update call, so I called again and decided to decline their repair service because of high pricing. When I returned a few days later to pick up my camera, I discovered that a part was missing. They said they would try to locate it and call me, but once again, no call. It's been two days now, and I'm extremely disappointed. I would NOT recommend this place to anyone. read more

My Canon 6D was not working over year. Was looking for local store which can fix it. Found couple of site where I had to ship camera out. Looking at so many 5* reviews, decided to take camera to the shop. Carlos was great to understand the problem and explain the process of running diagnostics and repairs. He gave me receipt with my camera model and lens serial number. He called as promised with diagnostics results and next plan of action. Very professional. Most importantly, camera was fixed right way the 1st way. Will recommend this local business for sure!! read more

I'm leaving this review as a customer as well as a professional photographer... After 14 long months of not engaging in my passion/career due to the pandemic, I finally began photographing again on May 2nd. The first photo shoot went great as well as the second one. And then, on May 18th, I was ready for my third shoot. As I always do right before commencing each photo shoot, I took a test photo. This time, something happened that never happened before: my Canon 5D Mark II was showing an "Error 30". Slightly panicky, I did what I thought would remedy the situation. Unfortunately, it didn't work. I then referred to the manual which pretty much said to do what I already did. With all that being said, I had to tell my client that I couldn't do the shoot for him that day and I sincerely apologized. Once returning to my house, I tried a few more things...still, no luck. From there, I called Canon. The technician at Canon suggested a few more things that I could try, which I did. As you probably guessed: it didn't work. At that point, I knew that whatever the problem was needed to be fixed by someone qualified to do so. So I gave a few camera stores in The Bay a call. One of them told me about a place in San Jose called "Camera Repair & Audio Service". I immediately grabbed my phone and gave them a call. A man by the name of "Carlos" answered. I told him what was wrong with the camera (I probably rambled on a bit too long because of how stressed I was). He listened to me and gave me some insight as to what the issue could possibly be. In addition, he was very friendly. I decided that I was going to give his store my business. The time was 4:45pm and his store closed at 6pm...so I told him that I wouldn't be able to make it that day because of where I live and traffic. A few minutes later, I called him back and told him that I changed my mind and would like to bring it in that day. I kindly asked him if he could stay a little bit beyond 6pm so I could get there safely. Without hesitation, he told me that he would. So, off I went! Surprisingly, I arrived sooner than I thought I would, so that wasn't an issue. Upon arriving, Carlos was very friendly and began to look at my camera. After doing some testing and inspecting, he had a pretty good idea of what the problem was: a faulty motor for the shutter. I told him that we could proceed with the work as I needed it fixed. Carlos said it would be ready by Saturday, but he would try to have it completed by Friday. Early in the day on Thursday, I received a call: it was Carlos saying that my camera was ready! I wasn't able to get to San Jose on Thursday, so I waited until the following day. I arrived at the shop at around 4pm on Friday and my camera was ready to go! Carlos answered the 5,000 questions that I had, which I really appreciated. He even told me that he cleaned the sensor and contacts (both which weren't bad at all as I keep my equipment in tip-top shape). After paying, I took some test photos outside and everything was working great. Here I am today waiting until this coming Tuesday where I will be doing my next photo shoot which was the one that I postponed when "Error 30" decided to ruin my day. Thanks for your help Carlos! read more

He fixed my Canon G7X Mark III shutter within a week. Fast service. Highly recommend.

This place was recommended to me by Camera & Video Store in Campbell, CA. I have had a lens that needed repair and more recently, a Nikon speedflash that needed a part replaced. Both repairs were done within a day, and it was excellent work. Thank you, Carlos! In the future, if I need any camera or audio service, I would definitely, return to this shop. read more

The top dial of my Canon 5D IV wasn't working properly (it'd turn but not do anything), and I brought it in for service. I got a fair price for timely service, and the replaced dial worked like new. I only wish the store was closer -- it's quite a drive from San Francisco! read more

My second experience with this awesome shop - they repaired my 300mm f/2.8 which can no longer be serviced by Canon Professional Services. Did a great job fixing a slight element misalignment and it's like I have a new lens. So good and totally reasonable pricing. read more

Thanks for fixing it, but no thanks for not being transparent about prices and overcharging me. If I didn't ask for my extra piece back you would have kept it too. You slimy dog read more

Very disappointed with the technician. My canon 70D was not powering up and saw some videos for the solutions. Since it was simple I decided to fix it myself, but this small micro piece fell inside and it needed some soldering. I took it to this shop coz it was close to my place. They nearly kept my camera for 1 month to tell me that the circuite is burnt and 70d models have thus problem on continuous video recording and replacement and servuce would cost $700. Seriously ? Just because i had opened it before taking it to them they decided to claim its pre ooened and steal $700 for simple problem! I lost trust with this guys and not sure what parts have they taken out from camera! I could buy a new body for $700 but never suggest any one to go here read more

Camera Repair & Audio Service - Photography Stores & Services Near Me - San Jose, California

Fast diagnosis of a fault with mirror on my ds or. Quick repair turn around. Dropped it off Wednesday at lunch got it back Friday afternoon. read more

I took my camera and two lenses in to get cleaned because I've been getting dust specs in my photos, they said it would take a few days to a week. After two weeks of not hearing from them I decided to call and check in and they said it was done. I was getting it cleaned because I'm a travel photographer, so I picked it up and left town only to find that the problem had not been fixed at all it doesn't even seem they did anything. Plus upon picking it up they seem to have missed my second lense all together. A waste of $185 read more

My 5D mark 2 camera 's focusing lense fell off and jammed with the lens. They were able to fix it in 3 days. I am extremely happy!

I can't say that it isn't costly, but then again ... there really is a huge gap in the market for a shop like this locally that can repair and take a look at your camera when something is broken. At first I must admit I didn't think they were legitimate ... because they literally run this out of a house, and it's a little janky / shabby looking. However, the staff inside are INCREDIBLY nice, helpful and happy to try to explain to you to an extent what it is you need to understand about the services you need. They do a 24 hour turn around for $130(??) for sensor cleaning for any DSLR. I came here because I swear some random guy I asked to take a picture for me and the bf broke my 28mm prized prime lens. It was extremely loose and was not focusing correctly at all. I was worried it would cost me way more than a few hundred to repair so I might as well have got a new one ... but thankfully Camera Repair was able to fix my lens in 2 days and it did NOT cost me an arm and a leg! There is a $25 diagnostic fee but it goes towards your repair. This will definitely be my go-to now for camera related repairs! read more

This place is a bit hidden along Bascom. I had to make a U-Turn. It is right by the 280 interchange. They have good parking in the back, and you go into the door in the back, and it's a little odd since there wasn't anyone there, but someone came out very promptly. He was super helpful and polite, and charged me $35 to fix a dented front piece on my Canon PowerShot. (I'd let my cousin's daughter use it at the beach and I think she bonked it against the rocks, and the lens area wasn't closing.) It took less then 10 minutes. I was so happy & relieved. It was easy, and they were very helpful. I didn't feel like they were looking to upsell or cross sell anything...they're in business to repair things, and that's what they did. I'll be back if I have additional camera issues. read more

Ugh the superb and rapid service they promise you is a lie... I came here on a Thursday, with the expectation to get a price estimate by Monday. I left my camcorder here after describing the issue I was having and paid $25 just to get an estimate. It was frustrating to not have that service available right away since the person who fixes the camera was there... After paying my estimate, I expected the cost of fixing it to be about $50. I mean I don't know cameras, but I didn't expect it to cost more than the actual camcorder. Jeez! Monday comes...and I get a voicemail saying they need more time to give me an estimate, but will call me tomorrow with one. Tuesday comes and they call me again saying they don't have an estimate available, but will let me know "FOR SURE" tomorrow. Wednesday comes and I get no phone call...then Thursday comes and they tell me it is going to cost $195 to fix it. Uh what?! I already paid $25 to get an estimate and now you're telling me it is going to cost that much for the repair when the camera alone cost me $199! NO THANKS! The woman then explained to me how long it would take to repair and I quickly told her that I was not interested and would come pick it up...*Sigh* what a disappointment! I had such high hopes for this place! read more

Took my mom's simple point and shoot canon to get it fixed here. Nothing would turn on, and my mom hadn't dropped it or had any water damage so we couldn't figure out what the problem was. I didnt know what to expect of the place after reading reviews but the skepticism soon vanished as I stepped in. The young lady who helped me was great! I was in and out within 10 minutes. She said there was a little switch that was messed with that activates the camera when the battery part is shut. She tweaked it a bit and it turned on instantly! She also said she's not sure how long the switch will last, but next time it happens, I'll probably need to replace it. That's fine with me! The best thing was, she didn't even charge me. Thank you so much for saving the life of this $200 camera for at least a while longer! I'll be back if the switch breaks for reals. Awesome service, I'm so grateful. read more

This place is great considering you don't come across many camera repair shops that fix digital cameras. And no, I'm not talking about the DSLRs, but the casual Samsung or Lumix cameras that the average Joe carries around. I tried calling Frys and Best Buy if they did any repair, but I had no luck of finding any solutions. Even if they did provide a service, I don't think the price would be as fair as what these guys offer. I brought my digital Samsung camera, and the girl at the counter knew right away what the problem was. I had dirt or sand stuck in the lens and the camera wouldn't turn on. She assured me I would have my camera in only 2-3 days which was just enough time to get it back before the Outside Lands Music Festival. When I picked up my camera, the problem was all solved and I had to pay $80. What's even better is if you are a student in school, you can bring your student I.D. and you don't have to pay for tax and get a flat price! I was totally satisfied. They also include a month warranty in case anything goes wrong with it. read more