Holy smokes, their incompetence and indifference knows no bounds. From not responding to our HOA board's direct communications to losing payments and then being rude about it when they demand you pay again, it's just a pain to deal with this agency. Save yourself a lot of headache and don't bother hiring this team. read more

I just put in my 30 day notice, but wanted to make sure I give Matt the property manager a 5 star review. Matt has been everything you would want in a property manager. I'm sad to leave as I knew I was in great hands here, but the family has grown and I need a bigger place. Thanks Matt and Property Advantage for a flawless experience. read more

I recently moved out of a complex managed by Property Advantage and would like to thank Matthew Brock for his commitment to tenant satisfaction during my stay. From the pre-application process to me moving out, Matt has provided white glove service that doesn't take days off. Anytime I had an issue he immediately took action and would update me on the situation until it was resolved. After getting to know other tenants in my building and hearing about their experiences with him, it's clear Matt's effort extends to everyone and is not limited to our interactions. Extremely responsive, helpful, and excellent communicator. I don't know what they're paying him but I'm sure it's not enough! read more

Have had a great experience with Property Advantage. They have an on-site manager Matt at my complex which makes their customer service great. I once was able to text him and he helped me move in a piece of furniture :) Their maintenance requests are also very quick turn arounds. Manager sends out emails to the entire community when needed. read more

Stay away from them. I am not surprised to see other reviews mentioning the rudeness of the manager, Veronica. I have never dealt with anyone this unpleasant. She's very unprofessional and rude. She seems to lack even basic customer skills. Not sure how she's able to hold the job... As for my apartment, I was the first tenant after they redid them and to my surprise they managed to mess the water up so that it always comes warm out of the tap. They've come to fix it many times and it seems like the water is cooler but I doubt that the cold water was actually cold as in winter it should have felt colder. They also forgot (or did they) to install a CO detector in my bedroom, which is illegal. Combine that with their taste for cheap materials (the contractors they send complain about it all the time) and you've got the worst property management in town. Disgusting. read more

The community managers here are so lazy. If you email them with a problem they will usually ignore you. If they do respond and you have a problem they'll very rudely instruct you to call someone yourself instead of doing anything themselves which is what they're supposed to be getting paid for. Completely useless CM company. Definitely would not recommend. read more

Eric, the maintenance technician who assisted me after my move-in, is very friendly, respectful of my time, great at his craft (including plumbing) and very thorough! Veronica, my property manager, is also a pleasure to work with! She is kind, responsive and made sure that every step of move-in was smooth. Thank you PropertyADVANTAGE! read more

!!!!! -5 STARS !!!!! Veronica has continued to send me people interested in this unit and with how much I want to get out of this apartment, I HAVE COMPLETELY CLEARED MY SCHEDULE, to be able to show the unit to as many people as possible. After each showing, when the person expresses how interested in the unit they are, I send them Veronica's cell and email to further begin the application process. It has been another week and as far as I'm concerned everyone has been denied? No updates, no communication about pending applications, nothing from Veronica. Sending me forwarded emails from Zillow or wherever else people are about to inquire from. I have done my part to reach out to every single person and show them the unit. It's continues to feel like a personal decision of Veronica's to not approve anyone, simple to make my life more difficult.. This has now delayed my moving longer. And is becoming comical how unprofessional both Veronica Ortega and her manager Micki O'Toole have been during this process!! *LET ME ADD* Micki has now asked me to removed my yelp reviews. And I would also encourage you to read the reviews and complaints via the BETTER BUSINESS BUREAU read more

They have helped me with my lease and renting my unit as a tenant. Very helpful. Veronica is great

Our maintanence technician, Paul, is a delight! He was super communicative while booking a time to come to the house, and gave me a heads up when he was close by. He is very patient, accommodating, and has a great attention to detail. I trust anything he does is with intention and thought through. Would love to work with him again. read more

I just want to say everything from application process to move in proceses was very smooth with Matthew Brock. After having some very negative experiences with other management companies in the past, Property Advantage has been such a provided a wonderful experience. I can honestly say I was so pleased with the quick process. The highlight of the process was dealing with Matthew Brock. His attentiveness and just genuine care made the process the best experience in living in a apartment. Any problem I had was quickly resolved by Matthew. Never at any moment did he not answer the phone or make me feel as though my issues weren't being acknowledged. Overall enjoyed interacting with Matthew and the management company highly recommend!! read more

We made a huge mistake in buying a Property [dis]Advantage home. They are the absolute worst HOA ever. Their response time to anything is about a month and it takes constant prodding to get them to do anything. The repairs on our buildings almost never happen or it takes years. We have had so many roof leaks and damage because of it, but of course, we always have to pay because of CC&R's. I can't wait to see this place and be done with this company. read more

I worked for Property Advantage for two years and can say with complete certainty they are out to screw over tenants to make money anyway possible. The owner of this company also owns most of the properties managed by this company (conflict of interest?). You can see why they will do anything to make money off hard working renters. I was directly told from upper management to withhold Covid information during the pandemic to prevent tenants from being informed of their options and rights. THEY ALSO INCENTIVISE RECENTLY MOVED IN RENTERS TO RIGHT POSITIVE YELP REVIEWS. Stay away from this company and their properties! read more

If I'm being honest I'm not a huge fan of the actual company. However, the property manager for our unit Matt (not sure his last name) is awesome! He goes above and beyond, even showing up to our unit at midnight because we needed help with something. He is extremely responsive, respectful, and all around a great guy. read more

I have to thank Erik, Maria, Danielle and the rest of his team at Property Advantage...the professional and proactive directive that the team took in resolving our HOA issue was amazing and complete! I highly recommend the Property Advantage team to all property owners, commercial and individual... thanks again Erik and team! Kind regards, Xavier Peralez read more

Lived in the patio palms apartments near SDSU for a couple years. Loved the apartment, wish there were more windows but least of my concerns. Matt brock is a fantastic property manager as well, would certainly recommend this complex read more

They just took on my HOA & I didn't get notice. Once I found out, I filled out the registration the same day. When I still didn't get statements the next month, I emailed the Manager who forwarded it to another person who never replied. Today my Tenant sent me a statement SHE received in HER name for the HOA dues. How embarrassing is that to explain?This is my 2nd experience with them. They were management for another HOA where I am a Board Treasurer. They were so bad at paying vendors, at one point I paid ATT with my own credit card to make sure we wouldn't lose remote access to our surveillance cameras. Warning to HOA Boards: They'll bid low $$$, but they have unbelievable turnover and you'll pay for the incompetence read more

Paul from the maintenance team is the best! He's super flexible with scheduling, responsive and wants to make sure the job is done right. We're really lucky to have him as a contact for our rental! read more

Terrible company. I've submitted an application and a follow up email. No response..not even a call back. Been trying to reach them for 3 days, but their calls go straight to voicemail during business hours! read more

I think they are closed for good. I have not been able to reach them all week. Plus they are billing me for items I paid. Plus $170 of extra with no back up paperwork. read more

I just want to say my property manager, Maria has been prompt to the previous leak we had. Melissa and Chris have been very helpful with coordinating plumber even with my crazy schedule. They were very professional and friendly. So thank you for all your help. read more

After my initial review where I wasn't to happy I was curious how Property Advantage would respond and i can tell you I am relieved.... Raven reached out to me immediately after discovering my issue and handled it with grace & Haste. It felt like my issue was important to her which made me feel a lot better about the situation. I can't speak for most of the reviews but I can speak for Raven... She is awesome. - Jeff read more

I want to really thank Property Advantage for their great customer service! One phone call to their office and there was a response within two weeks; they came out and accessed the complaint. They were easy to deal with and responded with a phone call & a visit to my house. I appreciate Property Advantage for their prompt handling and personal follow through! Great job by everyone at Property Advantage, Libby & Rocky!! read more

I********RENTERS BEWARE****** if only I could chose a negative number! I am a current resident of a property managed by the infamous Veronica Ortega. On my 3rd year. Had I only read the yelp reviews before I rented from this women, I NEVER would have proceeded. Unfortunately, the rental I was in for 16 years was sold fast because the owner died and I had to move quickly. I like living here, the neighbors are nice, it's quiet and I've made so many improvements at my own expense, to make things the way I like them, I am comfortable here. The house is in better condition than when I moved in. Now, to the point. Veronica Ortega is THE ultimate unprofessional, rude, and THE most clueless and classless person I have ever had to deal with in a business situation in my entire life!! Please, do yourself a HUGE favor and pass on any rentals managed by this company! I will be moving when my lease is up, if I am financially able or after this review, I'm sure I will not be offered a lease renewal. THIS IS A HONEST, TRUTHFUL WARNING don't rent from this company! I doubt the owner of the property I rent even understands how poorly this company is run, and I also believe that this company states the homeowner is not interested in improvements, when in fact he probably hasn't ever been notified of the request. Maintenance is crucial on older homes. If you care about your property. Termite damage in this place is unreal. Veronica Ortega thinks that when stuff breaks and is reported and repaired, that this is a favor to the tenant. She also uses all her cronies as her suppliers/vendors etc. so that there is that situation going on. I will make one positive comment, the maintenance guy who does come out to provide service is very professional, knows his stuff and is very easy to work with. Very nice guy. However, his awesomeness does not make up for the unprofessionalism of the property manager, VERONICA ORTEGA! RENTERS BEWARE!!!!!! Property owners, if you want a professional property management company DO NOT USE Property Advantage. Take it from a renter who is typically 30 days ahead in rent payments and who cares for your property as if it were my own. 16 years at my last rental!!!!! It's worth it to pay a bit more for a genuine and professional property management company than to deal with these rookies. ***Check the BBB reviews on Property Advantage*** I can't even deal with this women anymore. All correspondence with her going forward will be via certified USPS mail and not electronic correspondence as I don't trust her at all. She could manipulate anything electronic. That's the stuff you deal with when using Property Advantage. read more

I just moved from a unit at 4405 Menlo Avenue that I had been in for two years, managed by Veronica Ortega. I originally moved from Los Angeles to San Diego for graduate school and needed an apartment quickly. Veronica was incredibly helpful, thorough, and expedient in this initial process. Over the course of two years, I can honestly say that I never had a negative experience. Management (Veronica) is amazing; Veronica was always easy to get a hold of and was always straightforward and helpful. When I needed maintenance, I would enter a request in their online portal, which is very user-friendly and quick. Actual repairs were conveniently scheduled. I have never had an even remotely bad experience with Veronica or Property Advantage- I have absolutely no idea why anyone would say otherwise. My move-out process was easy and hassle free. Especially with COVID. Definitely check out their current units for rent, you will not be disappointed! They offer clean and well-maintained units with expert management. read more

Property Advantage - Property Management Near Me - Carlsbad, California

We've owned our rental property for over 10 years. Throughout that time, we have experienced various property management companies services. From the time "Property Advantage" accepted the position to handle our Homeowners' Property Management, we have experienced huge complex managerial improvements. Their office manager, assistant & staff have been supportive, diligent, and kind. We highly recommend this office located in Carlsbad and managed by Rocky Orozco. read more

Paul from maintenance at Property Advantage was very, very helpful. I had a laundry list of things that needed fixing and he was timely, efficient, and very communicative. He completed the list and went above and beyond. Thank you Paul! read more

As an owner, working with Veronica, I have had a great experience! She's great at remote communication with me, gives recommendations and even helped out with renovation coordination since I no longer live in the same city as my rental property. I would not be able to keep my rental property in top shape for tenants without her. read more

Our HOA uses Property Advantage. In the past year we have had three different property managers. They are ALL horrible. Garage door frequently stops working, trapping cars inside. The gate to our pool keeps jamming and stays that way for weeks. Currently the trash chute is backed up and has been for over a week. Thank goodness we are firing them at the end of the year. Greisi in particular is very, very bad. read more

The Team we worked with from 2007 to 2020 at Property Advantage are excellent. They really can help you with any requests you have and quickly. They looked after our rental, then help us renovate it, then helped us when it was our vacation home and then through the process of selling and moving. I cannot say enough about the professional work they perform everyday. We worked closely with Marianne, James, Laura and Carolyn they were there for us when we could not be, we felt we could trust them with all our needs. read more

Highly recommend!! moved in about 3 months ago everything was smooth and straight forward. The property manager, Matthew, was super helpful and has made the community super comfortable. We moved all the way from New York City and he made everything so seamless, even when our moving dates changed. We called dozens of apartment complexes, property managers, realty groups, and so on, and Matthew blew us away from day one. He's been a great point of contact for everything we've needed and continues to actively engage with us even after all this time. Thank you Matthew for making our San Diego experience the best possible. If you're considering renting with Property Advantage, he absolutely will make it worthwhile. read more

I lived at a property in Oceanside for a year and had to move out because of job relocation. I had a great experience! I loved the place I lived in and the ones at PA who helped me through the process. Laura Rivas from the Oceanside office is so kind and very helpful. It just so happened that I've been hired back in Oceanside and will be living in the same complex in Oceanside, just a different unit. Laura, yet again, made the process so easy and swift. Whenever I have a question, she's quick to respond! Thanks, Laura and everyone at PA! read more

A few months ago our HOA Board made a switch from a local property manager to Property Advantage. Generally speaking I am not one to have the need to communicate very much with our property manager but when our last tenant suddenly moved I needed help and information. Everyone from our HOA Manager, Erik Runsvold, and their front office receptionist was so personable and professional in helping me to make certain my new tenant transitioned smoothly. The difference between our previous property management company and Property Advantage prompted me to write this to commend their staff for providing excellent customer service. They care and it shows. Thank you. A happy customer in Santalina/San Pacifico. read more

Property Advantage - Lovely neighborhood - Property Management Near Me - Carlsbad, California

I had plans to write this prior to receiving my security deposit back. Full disclosure we received all but the utility charges and $200 in cleaning. Not too bad, as I was expecting them to really gauge us to make up for lost revenue due to the pandemic. The move out rules advise that the apartment needs to be "clean, neat and empty", nothing mentions professionally cleaned. Only when I asked for clarification did I receive advisement that it needs to be professionally cleaned and even then if they deem it "not good enough" they will still charge you. So I decided to clean it myself. Whatever, thats not why I decided to create a yelp account to submit my first and probably only review. I am not one to complain at all. I could write a short novel on all the reasons you should not rent from this company but I will just make a note of a few reasons. Unprofessional Unresponsive - Even to maintenance requests Condesending Purposefully vague Shady My advice should you choose to be miserable with your landlord (not all landlords are awful, I have rented for 8 years and was in property management for 8 years myself) Do not let Veronica write the move in walk through, take your time to make note of EVERYTHING no matter how rushed she will undoubtedly make you feel Always cc the info email Take your own photos at move in and at move out (OF EVERYTHING) the blinds, the light switch covers, window tracks, etc. Document everything and most importantly be as paranoid and untrusting as possible or they will 100% take advantage of you Note: I have first hand knowledge that the good reviews are requested by property management from newly moved in tenants they were able to get in quickly. In San Diego that is the expectation for moving and the expectation for landlords, as places go very very quick. So take those reviews as lightly as you will take this one star review. Have a great day! read more

This is probably the 7th time since we moved in on June 1,2016, that we are requesting the roach issue to be addressed. The last 2 days I have seen more roaches than ever in this apartment and we literally just had a gel treatment done last week. I have seen many baby roaches between yesterday and today this is disgusting and inhabitable. We have always paid the full rent and on time even though we have been disgusted with our living situation many times due to the roaches. I need this to be addressed once and for all because it's absolutely GROSS! The issue has NOT been resolved! read more

Horrible customer service. They cancelled my auto payment for my HOA fees 1 day before they were due without explanation on why in hopes that the customer misses a payment and they can charge fees. Luckily the Pay Lease company notified me via email so i have proof. But when i called they referred me to 2 people who are suppose to handle this matter and explain. Went straight to voicemail with both and left messages but absolutely no response i call with ample time during a business day and still no response. If you have a choice. Also received letter saying i was in violation of HOA rules but the pictures of the violation they provided to support their claim werent even of my house which shows their level of detail and correct reporting. DO NOT BUY ANY HOUSE OR UNIT WHO HAS ANY AFFILIATION WITH THIS COMPANY. Terrible customer service and terrible company work ethics!!!! Forced to give them 1 star or they would be ZER0 Stars. read more

This company reported incorrect tax information, and as a result, I've been harassed by the California State Franchise Tax board for the last 6 years. Constantly getting letters and phone calls, threatening liens and collection actions. I've told them a hundred times the information was wrong, provided tax documents, even RE-FILED my returns and mailed them, and am still dealing with this. Don't use this company. read more

I lived in one of the properties for a little over 2 years and have nothing but great things to say about mike and Liz. Mike is always available to help with anything and Liz works hard every day to keep the property looking clean. read more

Veronica Ortega has been a breeze to work with. She has made my move-in very easy, they accomodated my dog with no monthly add-on pet rent (unlike most places I looked- just an additional deposit which is totally understandable). Our walkthrough was thorough but quick which was great as I was on break from work. She has been responsive and friendly! I am looking forward to a good working relationship! My only gripe so far is that to pay my bill online it's an extra $37, whats that about? That's not Veronica's fault, but PropAdvantage- if you're reading, you should adjust this considering most places it's $4.99 :( read more

Absolutely the worst property management company I have seen for condominiums, we've been trying to get things fixed like a toilet at the pool and sprinkler system for over six months everything's been approved by the board and property management does absolutely nothing read more