Staff is friendly and helpful. There always seems to be plenty of staff in the store to help their…read morecustomers. We are new to the East Side and renovating our first home and visit this place weekly haha. Only downside- not a huge selection compared to other major stores.

Anything but the helpful hardware folks! Why worry about selection or value if I can NOT get…read moreservice or help. I walked the entire Irvington Ace store at 1025 N. Arlington Ave. in Indianapolis, Indiana and never got asked if I needed help. Typical. It was that way when the former owner had the store.Nothing has changed. If you are of the female gender, you will be asked if you need help and get help. I know this because I personally took note of it in the store and who got help and who did not. This store is about 2 miles from me. I now spend the money in gas and drive by it and go 3 miles further to a box store and I get help. I filed a complaint with Ace corporate and was told many things by corporate Customer Care. I was told the regional manager and the district manager would get involved. That never happened. I have received no communication from this particular store.

I can't express how disappointed I am with this experience. I was so excited to finally treat…read moremyself to re-facing my cabinets, updating my countertops, and changing out my sink. This business successfully changed my excitement to one big headache and a lot of disappointment. I was referred to them from Lowe's. A very friendly girl then contacted me to set up an appointment with Riley to come to my home with samples. I thought it was nice that they came to my home so I could see all the samples in my actual kitchen amongst all of my things. I thought they had a nice selection of colors and patterns to choose from. I chose a shaker style cabinet front in white, a light gray granite counter, and a pretty basic SS undermount sink. So this company specializes in refacing, not really replacing. They wrap your cabinet boxes in some kind of material that matches your new cabinet fronts. The granite they put down is a cap on top of your already existing counters. Riley was very friendly and helpful throughout the visit. She was so pleasant to work with that I got the impression the whole company would be easy to work with, but that, in fact, has not been the case. After signing a contract to move forward with the installs and putting thousands of dollars down on the project, the next step is to wait for someone to come measure the cabinets and countertops. This is where the problems began. I received a call in the middle of my workday from a rightfully frustrated gentleman (Dustin) saying that he was at my house to do the measurements. I advised him that I had not scheduled any appointments for the day, and no one had called me to set up anything. He mentioned that the company usually sends an email with an appointment date and time telling the homeowner when to be at their home. I advised him that I would need their scheduling department to call me to set up an appointment as I work all over the state and cannot be told went to be at my own home. He said he would pass that along, but no one ever contacted me. About a week went by with no communication so I reached out to Granite Transformations myself. I was transferred to an older gentleman (Mike) to schedule the cabinet template appointment and countertop measuring who has no business doing this job. I informed him of the scheduling situation that had occurred the week prior and advised that I was calling to reschedule the appointment with him. This is where Mike became a bit argumentative and rude stating that they emailed me several times with no response about the appointment. He then blamed Riley for not reaching out to me to confirm the appointment. Firstly, if you're emailing someone with no response, why wouldn't you just call them?Secondly if you're emailing someone with no response, why would you assume that the appointment is scheduled and send your workers out when the homeowner has not confirmed that they will be there? I have already paid you thousands of dollars and you can't pick up the phone to call me to confirm an appointment?? Completely ridiculous and unprofessional. I told Mike that I could not be instructed by them when to be at my house as I have appointments all over the state that are already booked, but I did have numerous available days where I could be at home to meet someone. He was adamant that they would have a pick a day that works for them and that I would just have to make it work. What kind of company neglects to work with their customer to schedule an appointment? He said he now would not be able to get someone out to just measure until August. Mind you it's freaking June!! I live like 20-minutes away from your business on Pendleton Pike. Do better! Then he proceeds to inform me that these are just measuring appointments. That the cabinet fronts will not be available for 6 to 8 weeks thereafter, and the countertop may be available before then. I really feel like Riley should have mentioned the expected length of this project during the initial appointment. If I would've known it was going to take months to do a 1-day project, I would not have signed a contract with them. After basically getting into a mild argument with Mike voicing my dissatisfaction with their scheduling process and customer service, he was magically able to schedule my measuring appointment for the following Wednesday. Was that so hard? So here we are... Wednesday. Dustin was assigned to come take the cabinet template measurements at 8AM and he was a no-show. I called Granite Transformations but they don't open until 10AM so no one was available to help me figure this out. At 9:02 AM, Dustin called to tell me that he didn't notice my appointment that Mike had put on his calendar for this morning until he was already in Bloomington working on another project. The battle with them continues.

I am very satisfied with the Cabinet Resurfacing done by Granite Transformation and I highly…read morerecommend their work. The Contractor, Dustin, was an absolute delight and he was professional and thorough. I am a satisfied customer

I didn't know exactly what I was looking for, but thought I would know when I saw it. Walked around…read morelooking at everything, several times. The sales team was patient, explaining different prices and options, giving suggestions, and genuinely just being nice people. When I finally decided, I hoped the item was in stock, so I didn't have to drive back to Indianapolis. They called the nearby warehouse and arranged it so I could pick it up immediately. Fairly easy pick up (the signage at the warehouse could be clearer), and I got what I wanted. Love the table, easy to put together, good quality and nice look. Good prices and most importantly (to me), good people who seem to enjoy their jobs and care about the customer. I will be back.

First of all our salesperson Lamont went above and beyond to satisfy us as customers there was a…read morelong waiting process but he assured us all the way through it that we would get what we were promised and we did The furniture is beautiful and modern at a great price I would recommend furniture discounters to everyone we will be returning for my daughter's bedroom set and more after that thanks Lamont again

They are very helpful and want to make sure your project goes well I highly recommend over the big…read morebox stores

This place is awesome!!! I had a piece of plywood that had been cut too large. I took it to them…read moreand they cut it for me even though the wood was not purchased there! They have a new customer in me! Such helpful and nice people! And so much inventory! Like hardware stores used to be!

I had a great experience yesterday (Sept. 6) at the Mattress Firm at Glendale Town Center. My wife…read moreand I were beginning our search for a new mattress, and we weren't sure what we wanted. Josiah was extremely knowledgeable, and he took lots of time to discuss options with us. It was a great experience, I recommend this store and Josiah in particular.

Cathy was very helpful. We walked in not really knowing what to get or what we could afford. We…read morehave never bought a bed before. Cathy made it super simple. She asked us what we were looking for in a bed and she showed us two beds that fit our wants perfectly. She gave us all the deals that were available. Cathy was very knowledgeable and wasn't pushy, but sold the product well. We left satisfied and are waiting for our bed to arrive soon. Update: the bed is amazing!!

We needed a new wall oven a week before Thanksgiving. No luck at the big box stores. No stock in…read morehouse, no installation. It was looking grim. My wife found this place online. We drove there, it looked like a warehouse. We almost didn't go in assuming it had no retail offerings. We finally went in, wandered around the halls until we found Greg sitting in an office. He assured me they sold to consumers and took us back into the warehouse to look at a few models. Within 30 minutes we had purchased a beautiful new oven and had delivery and installation scheduled within days. On top of that, we paid $600 less than we would've at the big box sale. This place is nothing to look at, but they'll take great care of you!

I went in the evening, at about 6:30 pm. We were the only customers and there was only one person…read morethere to provide assistance. He was very helpful. We were looking for a bedroom set for our guest bedroom. There was a decent selection of bedrooms and mattresses. When we settled on a set, he went to check if they had the set in stock; they did. He showed us the different mattress options, we settled on a mattress and he rang up the order. This was not a high pressure interaction. The prices they charge are a great value, and delivery is rapid. Had we come earlier in the day, we could have received it same day. instead it is scheduled to arrive the day after. I give this store and the young man that helped us two thumbs up.

American Freight are jokes where furniture is concerned. I bought a coffee table, 2 end stands and…read moreliving room Furniture. A couch that sits 3 people, each end has a footstool that pops out and the middle comes down and has 2 cup holders and a charger. I also have a matching loveseat that seats 2 with each end that flips out and the middle has 2 cup holders and flips up where you can store items in it. The coffee table leg kept trying to collapse, so I called them after putting allot of money into warranty. Found out had to go through someone else and they conveniently kept forgetting to email us. The seats are sunken and material thin and with stuffing so thin after having furniture only 9 months. We threw the coffee table out as it's no good and obviously not worth anything. American Freight sells cheap and worthless furniture. I now have to look for new furniture and more then likely will have to sue them for money lost as I paid it off within 90 days same as cash. It is only my husband and I we both work and the use of the furniture was minimal. I'm frustrated, we spent 2019.96, which they gladly took and when needed help for defective furniture, we kept getting the run around.