I am very pleased with the work performed by MR. ANTENNA's people, Sabrina and Alex. I have a very…read moresteep pitched roof and Alex was able to safely work to remove and reposition my enormous vintage tv antenna which he discovered was working so well it did not need to be replaced, but had slipped over the peak of the roof and was not secured properly. Alex moved the antenna to another, safer part of the roof and anchored it down. Once that had been accomplished, he then went into my house, and drilled through very tough concrete walls and hooked up three televisions. Sabrina helped troubleshoot each tv and make sure I was getting all the available channels. This was a difficult job and they worked tirelessly for hours on a hot day. They kept me apprised of every facet of the installation. And with all of this, they were reasonably priced. My TVs are now working great. Sabrina and Alex were wonderful and I highly recommend their company, MR. ANTENNA.

From the owner: We specialize in offering alternatives to monthly cable and satellite subscriptions through the…read moreinstallation of high-definition, digital television antennas and streaming devices. We also provide affordable TV Mounting and Networking services that ensures our customers have the expertise to assist them in navigating the best low-cost home solutions that suit their needs.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

Listening to some of these reviews, was puzzling for me, we didn't read any before we came and…read morecould have possibly detoured us from going in, but Francisco was a huge help and broke down everything for us and we had a lot of questions and he answered them all and offered suggestions. As far as in store and customer service. He did a great job.

I've been to this Spectrum store twice over the past year, and both times I was told they didn't…read morehave a Xumo box in stock. The customer service was disappointing. Instead of checking in the back, the employees simply said they didn't have any and didn't seem interested in helping. I ended up driving to another Spectrum store, where they checked their inventory and had plenty of Xumo boxes available. It was frustrating to waste my time making an extra trip because the staff at this location couldn't be bothered to verify their stock. Customer service should be about helping customers, not taking the easiest way out. I hope management addresses this because it's happened to me more than once.

We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

This isn't necessarily an indictment of this particular Spectrum store -…read more my experience with the staff was fine. My frustration is with Spectrum's service and pricing as a company. After nearly 20 years as a customer, through all the mergers and name changes, I finally closed my account. It always seemed like rates kept creeping up, while long-time loyal customers were the ones paying the highest prices. New customers got the deals; existing customers got the shaft. The final insult was discovering that Spectrum doesn't prorate your final bill when you cancel. After two decades of loyalty, that left a particularly bad taste. A disappointing way to end what had been a very long customer relationship.

I don't often leave negative reviews, but after spending the past two months trying to resolve a…read moresimple issue, I feel like this experience is worth sharing. This is about the service as a whole, not this particular store. I canceled my Spectrum Internet service just four days into a new billing cycle. During my cancellation call, I was told that I would receive a prorated refund for the unused portion of the month. That wasn't just mentioned in passing--it was documented in the notes on my account. When more than a month passed without receiving the refund, I called back. The second representative reviewed the account notes, confirmed that I should be receiving a prorated refund, and opened a formal issue on my behalf, even providing me with an issue number for reference. A few days ago, I received an email stating that my issue had been closed and that I would receive a $0 refund because my account "does not meet the criteria outlined in our credit policy." I called a third time and was eventually connected with a manager. He explained that Spectrum's policy has been not to prorate service for roughly ten years and walked me through the terms and conditions. I appreciate him taking the time to explain the policy, but that wasn't really my concern. My concern was that I had now been told twice--by two different representatives--that I would receive a prorated refund. The second representative even confirmed the first representative's notes and escalated the issue. If the policy has truly been in place for a decade, then this doesn't seem like an isolated mistake by a single employee. It seems like a training or communication issue. What disappointed me most was that the resolution seemed to focus on notifying the original representative about the miscommunication rather than taking ownership of the customer experience. When I pointed out that this appeared to be a broader management or training issue, I was told that the representative wasn't someone the manager supervised. At that point, it felt like everyone was willing to acknowledge that Spectrum had given me incorrect information, but no one was willing to take responsibility for the consequences of that misinformation. This review isn't really about the amount of the refund. I can accept a company having a policy I don't like. What I have a much harder time accepting is being told one thing, having it documented in my account, having it confirmed a second time, spending months following up, and then ultimately being told, "Actually, no," with no meaningful accountability for the time and effort that process cost. If Spectrum doesn't prorate service, that's their policy. Customers should simply be told that from the beginning.

This guy installed a TV for me a few months back and his business just popped up when I was leaving…read moreanother review and I thought I needed to leave a review. He was awesome and my TV is amazing. #LifestyleElevated.

Aaron was very polite and professional!…read more He was running a bit behind and texted to let us know well ahead of time so that we could adjust accordingly, which was appreciated. Both TVs were mounted quickly and look very nice. I feel confident that they are secure and the wires being hidden with cover is a nice touch. Aaron even provided a spare HDMI cord to hook up some tech to the TV when the one we originally had was too short for a mounted setup. He also struck a very nice balance between providing expertise while also inviting our own opinions when deciding where to place the TVs on the wall. I will definitely be reaching out to Aaron again for future entertainment setup needs. So glad we chose to go with this service!

Service was top notch! Mike the store manager & Norvin the…read morestore specialist were great! Hands down the best customer service I've ever had. They were both helpful, genuinely kind, professional, and knowledgeable. These guys should be out training other stores.

The staff at this Spectrum location were actually helpful when they were available, and it's clear…read morethey're doing what they can with the limited resources they have. Unfortunately, the place is severely understaffed, which led to an extremely long wait just to speak to someone. It felt like the employees were set up to fail, juggling a packed room of frustrated customers with barely enough support.