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    Protocol

    4.3 (46 reviews)
    Closed 4:00 pm - 10:00 PM
    Updated 3 months ago

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    Duck confit burger over greens
    Juliette P.

    During Family Weekend, we headed to Protocol for dinner. Our son order the smash burger which was devoured quickly. We also had the duck confit burger over lettuce, the acorn squash soup, the fall tagine (not pictured), and the sweet corn arepas. The dishes are arranged in order of how much I enjoyed them -- The duck really was the stand out as it wasnt greasy as duck can sometimes be -- but delightfully flavorful. My husband ordered the Passionate Presbyterian because of the name alone! The server was pleasant too despite the place being quite busy on a Friday evening.

    Fried Chicken Sandwich
    Thomas T.

    The restaurant is very welcoming with so many plants throughout the restaurant. There's plenty of street parking and it's in a busy area. Seat yourself and the staff will greet you with a menu. It did take a while to get someone's attention. The fried chicken sandwich comes with chips. Order a side of fries, they are really good! The chicken is different than other places, I can't quite explain it. I think it's extra crispy while not being overcooked. This is a good place with a relaxing atmosphere.

    Menu

    12 Oct 2025: 1) crispy chicken sandwich 2) smash burger 3) hand cut fries 4) classic Caesar salad. Hand cut fries is not crispy. Caesar salad is good.

    Smash burger amazing-ness!!
    Joe S.

    OK - so I do believe their Smash Burger is the best hamburger I have ever had in my life. It's just bursting with flavor. Very impressed. Staff was friendly and helpful. Beer selection decent but not amazing. Other food and sides were all a 9 or 10. Cocktail selection so so but they are willing to go off menu for drinks. Overall high marks in terms of being a great bar and restaurant in the area. The bar itself is also LOOONG and pretty cool. Nice job!

    Smash Burger

    The food was decently priced and tasty, but it was a bit loud and dark where we were sitting. Overall, a nice place to have a meal and a drink, our servers were very attentive.

    White Bean Tapenade
    S S.

    Great vibe and food with good service. I'll definitely be going back to try their regular menu as my family and I went for a Sunday brunch.

    Bloody Mary

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    3 years ago

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    Photo of Robert B.
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    3 years ago

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    3 years ago

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    3 years ago

    Great drinks, great food, super service, a really fun ambiance. We will be back, frequently.

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    3 years ago

    Menu is very diverse and service is awesome! Best food that we have had in awhile!!! Love, love , love the ribs and fried chicken sandwich!

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    3 years ago

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    Page 2 of 2

    Ask the Community - Protocol

    Planning on brunch this Sunday. Website says 11-4, Google says 10-2, Instagram has both time frames in different posts, would love to be sure of what time on Sunday you actually open?

    Hi Valerie! Sunday Brunch is 10-2

    What is the food menu?

    Our menu is always evolving with seasonal offerings. Our website has the most up to date menu:… 

    Are there any low top tables or accessible seats?

    Yes, we have low top and accessible seating.

    Don’t See Your Question? Ask Away!

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    Cushman Market and Cafe

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    Before the menu change, I ordered a vegan tofu reuben with their delicious slaw, called a "Cosmos."…read more It was so good, I ordered it again, thinking it was impossible for them to get it right two times in a row. They did. So I came back a THIRD time and ordered it AGAIN, just to see if they can still keep their vegan cheese melted just right on top. It was incredible, AGAIN. Now that I've gotten this out of the way, ask where it is on their new menu as it is under revision--I don't like the tempeh version as much. Onto the rest of the atmosphere of Cushman. One of the most pleasant features of Cushman Market and Cafe is that it is nestled at an important corner in northeast Amherst. You need to travel further west to get to The Mill District and not much opens there early, and there's little else I can recall in the other cardinal directions. It's a pleasant trip, with plenty of parking in front, behind, and in a strip of side road across the street. I've never been in the market, so let me keep talking about the Cafe. The atmosphere of the Cafe is wonderful, with locals, safety officers, and regulars all visiting at each meal hour from breakfast to lunch. Nestled inside what looks like an old barn, complete with doors still hanging, Cushman has memorabilia from decades of music, sports, politics, and news frozen under acrylic, different for many of their tables. The café seems to have at most 20 chairs, and the staff behind the counter will deliver it to your table, call your name, or leave other orders by a stand near the back entrance. Cushman Cafe offers a variety of meals, alongside baked goods and freshly mixed café drinks. While I'm not a fan of the switcherels, I have enjoyed their dirty Chai lattes, iced teas, fresh coffees, and free water if I recall in a pinch. They have gender neutral bathrooms--which is great if you're tired of waiting in line for one of two as they are large but single occupancy. They offer cold panini sandwiches, hot panini, all sorts of eggs, egg sandwiches, and egg breakfasts, vegan and vegetarian options, alongside a seemingly visible carnivorous focus for their new menu's default. If you had a chance to hop on a bus and travel around Amherst, or you were passing through to the highways, Cushman Cafe is worth a quick stop. I've rarely had to wait long for my meals even in busy hours, and this is because of the large and competent kitchen, who--if you'll remember--can get a delicious sandwich right any day of the week. I hope cell service returns there!

    What a great place! My second time here, years after the first and finally finishing my review.read more

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    Pulse Cafe - Vida Bowl  - $16.50

    Pulse Cafe

    4.6(244 reviews)
    3.1 mi
    $$

    Love this place. Everytime we visit my Mom in Easthampton we drive to Hadley to eat at Pulse. It's…read moregreat for both vegans and non vegans because they offer items that are so good my family can barely tell the difference. This time we ordered a Large Blanco pizza which was great because there was plenty to take home for lunches throughout the week. I had the Tex-Mex burger for the first time. It came with a choice of house-made black bean burger, Impossible patty or Beyond patty. I chose the Beyond and I'm really happy I did because it was so good. Normally I would suggest a Cubano sandwich but they were out chick'n and waffles is great too. But today the burger really hit the spot. I had my choice of fresh greens or roasted potatoes which was a no-brainer. These potatoes are the best. I ordered a second order for my Mom to take home. She loves them. Imagine biting into a firm roasted potato skin with a velvety buttery mashed potato inside. Yeah, it's that kind of good! Today was a bonus, I accumulated enough points for a free small pizza of my choice! Heck yeah, that heats up nicely back home for lunches at work during the week. We might have loaded up on desserts... cookies, chocolate mousse, cupcakes, rice pudding, pastries. Oh yes, it's dangerous! There is seating inside and outside in nicer weather. Order at the counter and pay, take a number, find a table and they will deliver your meal to the table. Don't forget to tip your servers! Also check out their grocery and refrigerated section!

    Large restaurant; order at counter; they bring food to table…read more Roasted yams are fantastic; sweet and tasty. Black bean burger was fine; patty on the small side and dry; glad I added sauteed onions. I didnt want to use the aioli sauce; wouldnt be dry if you use the sauce. Bun was terribly dry; I took one bite and decided not to eat the rest of the bun (was it a GF bun?). I'm thankful to have found this vegan restaurant. If you order the black bean burger, get a lot of toppings.

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    Protocol - bars - Updated August 2026

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