Cameras are great, nice and clear…read more Cannot give a 5 star due to being put into a 5 year contract, and on thier website it says no contracts as you see in the picture below. Then they won't let you out of the contract by doing the following.... Vivants customer service is horrible. The times I call to ask questions regarding my long 5 year contract and canceling it I get the run around. First person I speak with, didn't know how to tell me what the balance or payments were, took 15 minutes to figure out what I was looking for. Then transfers me to loyalty to talk about canceling, put me on hold for 10 minutes then comes back saying they are really busy and puts me on hold for another 15 minutes. Then it sounded like they were picking up the phone I got hung up on. Now mind you, I have tried to call multiple times, and this happens every time. The Last time it was 60 minutes then got hung up on Now I am starting to think this is there way to make the customer so frustrated that they just say forget it. Who has time to keep doing this over and over again.

I bought the service in December 2025. the panel was not operable and the sensors fell off of the…read moredoors and windows. I had the tech come back to replace the panel but instead he replaced it with a door cam and charged us $335 for service and hardware I did not want. When I challenged the charge I was ignored. I called again and was on hold for 75 minutes to simply explain the problem and schedule a tech again. They tried to charges $100 for the visit. I had that waived. If this is not resolved tomorrow. I will cancel the service. This company is quick to install and charge but Horrible otherwise

We had an excellent experience with DPS Security Services! Owner Ruben and his technician Miguel…read moredid a fantastic job installing our ADT security system here in Irvine. From start to finish, they were professional, knowledgeable, and very courteous throughout the entire process. The installation was smooth, efficient, and done with great attention to detail. Ruben took the time to explain everything clearly, and Miguel made sure everything was set up perfectly. We are extremely happy with the system, the quality of the installation, and the outstanding customer service we received. Highly recommend DPS Security Services to anyone looking for reliable security solutions and top-notch service!

I recently got ADT Security via DPS Security Services. They…read morewere terrific ! First Ruben came to the house and assessed my needs. Then Miguel came out for the installation. I was very impressed with them both and especially want to thank Miguel for not only his work installing the system but also all the time he took patiently explaining to us the features of the system and how to use it.I feel I made a good choice with our new security system.

Stay away from this fraudulent company. They do not properly disclose terms and will charge you…read morethousands to cancel service if you move / sell your house!

Nothing, called to complain about salesman coming to my house at 9pm.. no one cared. Said they go…read morewhen they want. Then he hung up on me so I called back and same thing. I will NEVER use this company and I will tell everyone a out how rude and unprofessional they are

Look else where!!! I'm so not happy with their customer service when I call in. It takes forever to…read morespeak with a live person. Then when you do finally get through the phone maze of number prompts, the representatives really don't listen to your issue. All they want to try to do is troubleshoot. Which i get if it was the first time calling in for an issue. But when it's the same issue and a customer is requesting for a technician to come out. Don't go 5 rounds with them!

Our experience with Vivint, Inc. has devolved into an absolute nightmare, leaving us feeling…read morecompletely held hostage by a company that prioritizes billing over customer service or contractual obligations. We strongly advise anyone considering Vivint to look elsewhere - for your own peace of mind, and your wallet. The issues began on May 19, 2025, when a technician visited our home to simply change the batteries in an upstairs motion detector. As a 50+ year old who experiences dizziness on ladders, I had proactively called Vivint to confirm that this service, including the technician's fees, would be covered by the Maintenance/Protection Plan we have been diligently paying for since March 2021, and again since July 7, 2023. We were assured it would be. Imagine our shock when our next bill arrived a month later, showing that the Protection Plan did not cover the visit. To add insult to injury, the bill included an alleged "upgrade" to our Vivint Security system, for which we were charged over $300.00. This was a complete fabrication; no such upgrade was installed, nor was it ever discussed or authorized. On May 30th, we called again, attempting to resolve this exorbitant and fraudulent charge. During this call, we also informed Vivint that, effective July 1st, we would no longer be residing at the property. We fully expected a straightforward cancellation process. What followed was a relentless and futile battle for resolution. We called the Vivint Loyalty department twice on June 16th, and then the Vivint Cancellation Department on June 20th. Each call was met with unhelpful responses, runarounds, and a complete lack of accountability. To this present date, we are still allegedly being covered by Vivint, even though none of us are living in the household, and the system is no longer functioning. We are being billed for a service we cannot use, at a property we no longer occupy, all while being ignored by every department we attempt to contact. Vivint, Inc. has demonstrated a shocking disregard for their customers, their own service agreements, and basic ethical business practices. We have been trapped in an infuriating cycle since before May 2025, and now more than ever, we feel completely abandoned and unable to receive any assistance. In good conscience, we are not, nor will we ever, recommend Vivint, Inc. to anyone - not to our family, acquaintances, friends, neighbors, or even complete strangers. Save yourself the immense frustration and financial burden; choose a security company that actually values its customers and provides the service it promises.

Couldn't be happier with this job -- every aspect was handled at the highest level. The install…read moreitself was technical and efficient, and the end result is clean: hardware, touch screen, and mobile app all work exactly as they should. Communication throughout was excellent -- nothing was left unclear. Really enjoyed working with Yud and his team. On top of that, they also helped me out with computer networking -- came through in a pinch and saved the day. Honest, efficient, and security done right. They even took the time to train me on everything afterward.

Matias fixed our problem with our security cameras right away on the first visit. He was…read moreknowledgeable, kind, professional, explained things well and was meticulous in checking everything out to a T. Rita manages the office and scheduling and was efficient and excellent at follow through. Their prices are reasonable. So glad I found them and will definitely also use their services for our alarm system. GREAT company. I highly recommend them!

Of course, Vivint Home Security products look high-quality, but the person who came to my door…read morewanted to come inside my home to sit down. So I let him, and he informed me about Vivint Home Security products. He already knew my name. That bothered me. He wanted a credit card, he asked for my banking information, he wanted my phone number, and then asked me if I had something to drink. I pulled a tendon in my ankle and had it wrapped up. But my dumb, kind heart hobbled into the other room and got him a water. There are 4 places close to me where he could have bought himself some water. Then he wanted to check my credit score. That is none of his business. I didn't want the System right away. I like to think about what I am buying first. Then he leaves my latch on my gate up. I have dogs. He wanted water but couldn't take the time to close the gate latch. I've been reading online that they charge different amounts bc whatever they can get from a person is their money.

Useless. Cameras come up in the app whenever they feel like it, the DVR is rarely available, and…read morethe suggested fix is to reboot the cameras. That's like rotating the tires on your care because the motor won't start! I pay $50 a month to them, and in 4+ years nobody has been able to explain to me what that money buys me except monitoring, which I've never needed. They've come out and "tested" the system which consisted of looking at the panel, telling me I needed a software update and leaving after that was done. It didn't fix the problem. I could've bought a camera system outright and installed it myself for a fraction of the cost and gotten at least the same level of performance and probably better. Waste of time and money. They don't even rate the single star, but there's nothing available below that.

We had moved back in July of last year- they still had my account active…read more.. No longer needed them as I was still getting emails statement. I called today Had two drop calls. Had multiple transfer--- Move department Billing department Cancellation department Specially customer service department After on the phone for 2.5 hours Please have people that we can understand on the line. We were able to cancel our services. On a good note They waive early termination fees.

The CEO of Vivant should be arrested for false advertisement!…read more First, if you want a home security system that is super unreliable and works intermittently, then Vivant is for you. You pay for the monthly service and equipment, to which the equipment doesn't work properly, and the customer service seems to be outsourced overseas, so its super difficult to understand them. This is the worst home security system I have ever had...So unreliable! And I had to trouble shoot my system over the phone every time the system was down. This was pretty much every week, with camaras going offline. There was always something wrong with the camaras, so I just gave up calling in. Also, to top things off, if I want them to replace the faulty equipment, I have to pay their technician to come out and fix the equipment that I'm already paying on... Or if you want to cancel the service, there is an early termination fee. BEWARE OF THIS COMPANY, DO NOT SIGN UP!!!

Horrible customer service experience. Contacted them about my high solar bill and asked for a…read morereview of my system. After providing a years worth of SDG&E bills they came back saying all is well. So i quickly sent off a reply asking how I dispute their decision. No answer of today and it's been at least one month since hearing from them. To my defense we have replaced the house heater with more efficient one, 2 kids moved out, wife and i work all week long so no one is home, replaced spa with energy efficient one, and i have a positive balance on SDG&E bill. Yet they tell me 27 panels are correct. I have a 1400 sq ft home. My brother has a 3000 sq ft home and only has 20 panels from vivint. So do your research and AVOID THIS COMPANY

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.