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    ProTouch Installations

    4.2 (5 reviews)
    Closed 9:00 am - 5:00 pm

    Services - ProTouch Installations

    Home theater calibration

    Home theater design

    Home theater furniture installation

    TV mounting

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    Vivint Smart Home - This is what my back cameras constantly look like

    Vivint Smart Home

    (42 reviews)

    A salesperson from this company came to my house last week and asked to see my current security…read moresystem. I said okay, thinking it'd be quick, but he ended up coming inside, sitting at my dining table while I was literally in the middle of eating dinner with a guest, and kept trying to sell me for over an hour even though I told him multiple times I wasn't interested. I already have a system that I just installed a few months ago. I made it clear that I would only consider switching if it actually made sense, but there was no real benefit and I wasn't going to pay more for something that didn't add value. He kept pushing anyway and even tried to downplay my current setup like it was useless just to sell his system. Then today, another rep from the same company came back, ignored my "No Soliciting" sign AND my doorbell cover, and tried to say I was "interested" last time but just concerned about the price, which is not true at all. I clearly said no. The whole experience felt really pushy and invasive. I would not recommend dealing with them.

    This company has suckered me into purchasing a new panel by selling me sensors that do not work…read morewith my original panel. The cost to me is over $350. They will not let me out of my contract after the purchase, after the sensors began failing. Tamper alarms in the middle of the night are no fun. I had to remove the sensors altogether to stop the false alarms. A no-contract company would be better for most people.

    Vivint

    Vivint

    (130 reviews)

    Cameras are great, nice and clear…read more Cannot give a 5 star due to being put into a 5 year contract, and on thier website it says no contracts as you see in the picture below. Then they won't let you out of the contract by doing the following.... Vivants customer service is horrible. The times I call to ask questions regarding my long 5 year contract and canceling it I get the run around. First person I speak with, didn't know how to tell me what the balance or payments were, took 15 minutes to figure out what I was looking for. Then transfers me to loyalty to talk about canceling, put me on hold for 10 minutes then comes back saying they are really busy and puts me on hold for another 15 minutes. Then it sounded like they were picking up the phone I got hung up on. Now mind you, I have tried to call multiple times, and this happens every time. The Last time it was 60 minutes then got hung up on Now I am starting to think this is there way to make the customer so frustrated that they just say forget it. Who has time to keep doing this over and over again.

    Jake Roga told us he would cover the transfer fee for our Vivint equipment because we were about to…read moremove into a new house and were hesitant to purchase the system knowing we'd need to transfer it within a month. When it came time to transfer the equipment, he told us he would only cover the fee if we gave him a referral -- specifically someone he could try to sell to in person. That condition was never mentioned beforehand. We also tipped him $100 during the installation, which would have more than covered the transfer fee itself. On top of that, the original quote he gave us was over $4,000, but we later found out we were able to purchase the same setup for a little over $1,000. Just sharing our experience so others can make an informed decision.

    Vivint

    Vivint

    (45 reviews)

    Look else where!!! I'm so not happy with their customer service when I call in. It takes forever to…read morespeak with a live person. Then when you do finally get through the phone maze of number prompts, the representatives really don't listen to your issue. All they want to try to do is troubleshoot. Which i get if it was the first time calling in for an issue. But when it's the same issue and a customer is requesting for a technician to come out. Don't go 5 rounds with them!

    Our experience with Vivint, Inc. has devolved into an absolute nightmare, leaving us feeling…read morecompletely held hostage by a company that prioritizes billing over customer service or contractual obligations. We strongly advise anyone considering Vivint to look elsewhere - for your own peace of mind, and your wallet. The issues began on May 19, 2025, when a technician visited our home to simply change the batteries in an upstairs motion detector. As a 50+ year old who experiences dizziness on ladders, I had proactively called Vivint to confirm that this service, including the technician's fees, would be covered by the Maintenance/Protection Plan we have been diligently paying for since March 2021, and again since July 7, 2023. We were assured it would be. Imagine our shock when our next bill arrived a month later, showing that the Protection Plan did not cover the visit. To add insult to injury, the bill included an alleged "upgrade" to our Vivint Security system, for which we were charged over $300.00. This was a complete fabrication; no such upgrade was installed, nor was it ever discussed or authorized. On May 30th, we called again, attempting to resolve this exorbitant and fraudulent charge. During this call, we also informed Vivint that, effective July 1st, we would no longer be residing at the property. We fully expected a straightforward cancellation process. What followed was a relentless and futile battle for resolution. We called the Vivint Loyalty department twice on June 16th, and then the Vivint Cancellation Department on June 20th. Each call was met with unhelpful responses, runarounds, and a complete lack of accountability. To this present date, we are still allegedly being covered by Vivint, even though none of us are living in the household, and the system is no longer functioning. We are being billed for a service we cannot use, at a property we no longer occupy, all while being ignored by every department we attempt to contact. Vivint, Inc. has demonstrated a shocking disregard for their customers, their own service agreements, and basic ethical business practices. We have been trapped in an infuriating cycle since before May 2025, and now more than ever, we feel completely abandoned and unable to receive any assistance. In good conscience, we are not, nor will we ever, recommend Vivint, Inc. to anyone - not to our family, acquaintances, friends, neighbors, or even complete strangers. Save yourself the immense frustration and financial burden; choose a security company that actually values its customers and provides the service it promises.

    Vivint

    Vivint

    (332 reviews)

    Florence-Firestone

    Of course, Vivint Home Security products look high-quality, but the person who came to my door…read morewanted to come inside my home to sit down. So I let him, and he informed me about Vivint Home Security products. He already knew my name. That bothered me. He wanted a credit card, he asked for my banking information, he wanted my phone number, and then asked me if I had something to drink. I pulled a tendon in my ankle and had it wrapped up. But my dumb, kind heart hobbled into the other room and got him a water. There are 4 places close to me where he could have bought himself some water. Then he wanted to check my credit score. That is none of his business. I didn't want the System right away. I like to think about what I am buying first. Then he leaves my latch on my gate up. I have dogs. He wanted water but couldn't take the time to close the gate latch. I've been reading online that they charge different amounts bc whatever they can get from a person is their money.

    Great quality of cameras but they often times go offline and a simple reboot won't work. You'll…read morespend an hour plus on the line waiting for a tech support agent to then be on the phone with them for about hour. Bless you if the call drops, they'll be clueless as to where you left off at. God bless your soul if you're calling after hours speaking to someone from a different country. You won't understand them and the language barrier will piss you off even more. A tech came out today to install a new camera and hours later when I armed away my house, they called me asking about a fire alarm going off on my house. My app never notified me about a fire alarm. I canceled the alarm from Vivnt but the fire dept still showed up. I don't even have smoke /CO sensors with Vivnt. If anyone fines a better house system (NOT ADT, they suck too) LMK and I'll leave Vivnt in a heart beat.

    ProTouch Installations - hometheatreinstallation - Updated May 2026

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