A salesperson from this company came to my house last week and asked to see my current security…read moresystem. I said okay, thinking it'd be quick, but he ended up coming inside, sitting at my dining table while I was literally in the middle of eating dinner with a guest, and kept trying to sell me for over an hour even though I told him multiple times I wasn't interested. I already have a system that I just installed a few months ago. I made it clear that I would only consider switching if it actually made sense, but there was no real benefit and I wasn't going to pay more for something that didn't add value. He kept pushing anyway and even tried to downplay my current setup like it was useless just to sell his system. Then today, another rep from the same company came back, ignored my "No Soliciting" sign AND my doorbell cover, and tried to say I was "interested" last time but just concerned about the price, which is not true at all. I clearly said no. The whole experience felt really pushy and invasive. I would not recommend dealing with them.

This company has suckered me into purchasing a new panel by selling me sensors that do not work…read morewith my original panel. The cost to me is over $350. They will not let me out of my contract after the purchase, after the sensors began failing. Tamper alarms in the middle of the night are no fun. I had to remove the sensors altogether to stop the false alarms. A no-contract company would be better for most people.

Cameras are great, nice and clear…read more Cannot give a 5 star due to being put into a 5 year contract, and on thier website it says no contracts as you see in the picture below. Then they won't let you out of the contract by doing the following.... Vivants customer service is horrible. The times I call to ask questions regarding my long 5 year contract and canceling it I get the run around. First person I speak with, didn't know how to tell me what the balance or payments were, took 15 minutes to figure out what I was looking for. Then transfers me to loyalty to talk about canceling, put me on hold for 10 minutes then comes back saying they are really busy and puts me on hold for another 15 minutes. Then it sounded like they were picking up the phone I got hung up on. Now mind you, I have tried to call multiple times, and this happens every time. The Last time it was 60 minutes then got hung up on Now I am starting to think this is there way to make the customer so frustrated that they just say forget it. Who has time to keep doing this over and over again.

Jake Roga told us he would cover the transfer fee for our Vivint equipment because we were about to…read moremove into a new house and were hesitant to purchase the system knowing we'd need to transfer it within a month. When it came time to transfer the equipment, he told us he would only cover the fee if we gave him a referral -- specifically someone he could try to sell to in person. That condition was never mentioned beforehand. We also tipped him $100 during the installation, which would have more than covered the transfer fee itself. On top of that, the original quote he gave us was over $4,000, but we later found out we were able to purchase the same setup for a little over $1,000. Just sharing our experience so others can make an informed decision.

Ruben & his team are amazing. There are are so many options for home security and to us it felt…read morelike most companies just want to sell, install, and move on. Ruben understands the importance of service in building long term relationships.When we needed help with a system issue, Ruben and Miquel went above and beyond to resolve the issue fairly and promptly. Highly recommend DPS Security.

We had an excellent experience with DPS Security Services! Owner Ruben and his technician Miguel…read moredid a fantastic job installing our ADT security system here in Irvine. From start to finish, they were professional, knowledgeable, and very courteous throughout the entire process. The installation was smooth, efficient, and done with great attention to detail. Ruben took the time to explain everything clearly, and Miguel made sure everything was set up perfectly. We are extremely happy with the system, the quality of the installation, and the outstanding customer service we received. Highly recommend DPS Security Services to anyone looking for reliable security solutions and top-notch service!

VIVINT home security is a joke of a security system. Very…read moreunreliable, the prices for cameras are outrageous, always telling you , that you need to upgrade to receive faster service. I have been with this security system for 4+years & im lucky that I live in a secure neighborhood because the cameras that I have lack times of the recording or don't even record. No one is helpful from this company. I URGE YOU TO NEVER GET VIVINT HOME SECURITY , they charge you outrageous prices,,, when you can go to another home security system that is more reliable. Because VIVINT AINT IT.

Stay away from this fraudulent company. They do not properly disclose terms and will charge you…read morethousands to cancel service if you move / sell your house!

Look else where!!! I'm so not happy with their customer service when I call in. It takes forever to…read morespeak with a live person. Then when you do finally get through the phone maze of number prompts, the representatives really don't listen to your issue. All they want to try to do is troubleshoot. Which i get if it was the first time calling in for an issue. But when it's the same issue and a customer is requesting for a technician to come out. Don't go 5 rounds with them!

Our experience with Vivint, Inc. has devolved into an absolute nightmare, leaving us feeling…read morecompletely held hostage by a company that prioritizes billing over customer service or contractual obligations. We strongly advise anyone considering Vivint to look elsewhere - for your own peace of mind, and your wallet. The issues began on May 19, 2025, when a technician visited our home to simply change the batteries in an upstairs motion detector. As a 50+ year old who experiences dizziness on ladders, I had proactively called Vivint to confirm that this service, including the technician's fees, would be covered by the Maintenance/Protection Plan we have been diligently paying for since March 2021, and again since July 7, 2023. We were assured it would be. Imagine our shock when our next bill arrived a month later, showing that the Protection Plan did not cover the visit. To add insult to injury, the bill included an alleged "upgrade" to our Vivint Security system, for which we were charged over $300.00. This was a complete fabrication; no such upgrade was installed, nor was it ever discussed or authorized. On May 30th, we called again, attempting to resolve this exorbitant and fraudulent charge. During this call, we also informed Vivint that, effective July 1st, we would no longer be residing at the property. We fully expected a straightforward cancellation process. What followed was a relentless and futile battle for resolution. We called the Vivint Loyalty department twice on June 16th, and then the Vivint Cancellation Department on June 20th. Each call was met with unhelpful responses, runarounds, and a complete lack of accountability. To this present date, we are still allegedly being covered by Vivint, even though none of us are living in the household, and the system is no longer functioning. We are being billed for a service we cannot use, at a property we no longer occupy, all while being ignored by every department we attempt to contact. Vivint, Inc. has demonstrated a shocking disregard for their customers, their own service agreements, and basic ethical business practices. We have been trapped in an infuriating cycle since before May 2025, and now more than ever, we feel completely abandoned and unable to receive any assistance. In good conscience, we are not, nor will we ever, recommend Vivint, Inc. to anyone - not to our family, acquaintances, friends, neighbors, or even complete strangers. Save yourself the immense frustration and financial burden; choose a security company that actually values its customers and provides the service it promises.

We recently bought a house and wanted to install a home security system. We reached out to Smart…read moreShield after seeing all the positive reviews. Yud came to our house, helping us identify the best positioning for the cameras and quickly generating a quote that beat the other companies. The system is very easy to use as it is all controlled by the Alarm.com app. I highly recommend Smart Shield to anyone looking into home security systems, they really take care of you.

Incredible experience with Smart Shield! New house in Carlsbad literally had the wires ripped out…read moreof the hard-wired security system and hadn't been used in years. Somehow they were able to restore all of them and added hard-wired cameras, glass break listeners, smoke detectors, remote front door lock, and tied into my existing garage door openers - all controlled by the easy-to-use Alarm.com software. Mateus did a great job configuring the alerts and teaching me how to use the mobile app. Yud brings an incredible amount of knowledge from his experience and military background into designing your system. I thought the price was very fair considering the piece of mind they have given me and my family.

Of course, Vivint Home Security products look high-quality, but the person who came to my door…read morewanted to come inside my home to sit down. So I let him, and he informed me about Vivint Home Security products. He already knew my name. That bothered me. He wanted a credit card, he asked for my banking information, he wanted my phone number, and then asked me if I had something to drink. I pulled a tendon in my ankle and had it wrapped up. But my dumb, kind heart hobbled into the other room and got him a water. There are 4 places close to me where he could have bought himself some water. Then he wanted to check my credit score. That is none of his business. I didn't want the System right away. I like to think about what I am buying first. Then he leaves my latch on my gate up. I have dogs. He wanted water but couldn't take the time to close the gate latch. I've been reading online that they charge different amounts bc whatever they can get from a person is their money.

Great quality of cameras but they often times go offline and a simple reboot won't work. You'll…read morespend an hour plus on the line waiting for a tech support agent to then be on the phone with them for about hour. Bless you if the call drops, they'll be clueless as to where you left off at. God bless your soul if you're calling after hours speaking to someone from a different country. You won't understand them and the language barrier will piss you off even more. A tech came out today to install a new camera and hours later when I armed away my house, they called me asking about a fire alarm going off on my house. My app never notified me about a fire alarm. I canceled the alarm from Vivnt but the fire dept still showed up. I don't even have smoke /CO sensors with Vivnt. If anyone fines a better house system (NOT ADT, they suck too) LMK and I'll leave Vivnt in a heart beat.

The CEO of Vivant should be arrested for false advertisement!…read more First, if you want a home security system that is super unreliable and works intermittently, then Vivant is for you. You pay for the monthly service and equipment, to which the equipment doesn't work properly, and the customer service seems to be outsourced overseas, so its super difficult to understand them. This is the worst home security system I have ever had...So unreliable! And I had to trouble shoot my system over the phone every time the system was down. This was pretty much every week, with camaras going offline. There was always something wrong with the camaras, so I just gave up calling in. Also, to top things off, if I want them to replace the faulty equipment, I have to pay their technician to come out and fix the equipment that I'm already paying on... Or if you want to cancel the service, there is an early termination fee. BEWARE OF THIS COMPANY, DO NOT SIGN UP!!!

"DON'T SIGN WITH VIVINT" The sales rep spoke to my husband…read moreabout changing from ADT but little did we know there is a contract and purchase price of more than $4300 with a 3rd party company... Looks can be deceiving, save your money!

Horrible customer service experience. Contacted them about my high solar bill and asked for a…read morereview of my system. After providing a years worth of SDG&E bills they came back saying all is well. So i quickly sent off a reply asking how I dispute their decision. No answer of today and it's been at least one month since hearing from them. To my defense we have replaced the house heater with more efficient one, 2 kids moved out, wife and i work all week long so no one is home, replaced spa with energy efficient one, and i have a positive balance on SDG&E bill. Yet they tell me 27 panels are correct. I have a 1400 sq ft home. My brother has a 3000 sq ft home and only has 20 panels from vivint. So do your research and AVOID THIS COMPANY

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

I hired TCI to install cameras for home security. They did a great job. They did the quote prior so…read morethere wasn't any surprises on the price. They installed five cameras within a few hours. They angeled the cameras perfectly. The cameras are high quality and the footage looks clear. Bobby and Jose went above and beyond. I Highly recommend them!

10/10!! the BEST camera installation you can ever find in the OC/LA area!…read more I can't say enough good things about TCI! We were looking around for a security camera installer and stumbled upon their fantastic reviews on Yelp and Google and they did not disappoint! I gave them a call and they came the same following week! We had 8 CCTV cameras installed, and the quality of both the equipment and the installation is high quality and truly top-notch. What impressed me most was the speed and professionalism. They got all 8 cameras installed and set up within 4 hours!! The last place that did my installation took almost a week to complete lol. Pricing is fair, you get what you pay for! Bobby handled our install, and he was absolutely knowledgeable and professional from start to finish. He clearly knew his stuff and made the whole process smooth and easy! 1000% would recommend to everyone looking for reliable, high-quality camera installation. Again THANKKK YOU Bobby + the TCI team!