I bought the service in December 2025. the panel was not operable and the sensors fell off of the…read moredoors and windows. I had the tech come back to replace the panel but instead he replaced it with a door cam and charged us $335 for service and hardware I did not want. When I challenged the charge I was ignored. I called again and was on hold for 75 minutes to simply explain the problem and schedule a tech again. They tried to charges $100 for the visit. I had that waived. If this is not resolved tomorrow. I will cancel the service. This company is quick to install and charge but Horrible otherwise

Jake Roga told us he would cover the transfer fee for our Vivint equipment because we were about to…read moremove into a new house and were hesitant to purchase the system knowing we'd need to transfer it within a month. When it came time to transfer the equipment, he told us he would only cover the fee if we gave him a referral -- specifically someone he could try to sell to in person. That condition was never mentioned beforehand. We also tipped him $100 during the installation, which would have more than covered the transfer fee itself. On top of that, the original quote he gave us was over $4,000, but we later found out we were able to purchase the same setup for a little over $1,000. Just sharing our experience so others can make an informed decision.

We had an excellent experience with DPS Security Services! Owner Ruben and his technician Miguel…read moredid a fantastic job installing our ADT security system here in Irvine. From start to finish, they were professional, knowledgeable, and very courteous throughout the entire process. The installation was smooth, efficient, and done with great attention to detail. Ruben took the time to explain everything clearly, and Miguel made sure everything was set up perfectly. We are extremely happy with the system, the quality of the installation, and the outstanding customer service we received. Highly recommend DPS Security Services to anyone looking for reliable security solutions and top-notch service!

I had Ruben and his team replace 11 network cables for an existing outdoor security camera system…read morethat was failing one camera at a time due to a previous installers poor cable selection and installation. Some installers quoted a 3 day job, others delayed and seemingly didn't care to help. Ruben and team fixed all 11 runs one long day and they were phenomenal from planning, communication between themselves and myself. They took videos on the roof to show the route they took and the clean paths. Top to bottom best experience for me. Headache over. Thank you Ruben.

I must be the odd man out because i love their alarm system. Prior to Vivint we had ATT system and…read moreyou want to talk about a joke of a system go look at their box they install in your closet. We've had Vivint for over 4 years now i think and have not run into any of the issues the others are reporting on their reviews. Maybe we got lucky? The equipment is on the pricey side but i feel the quality is there. Customer service is top notch but I'm the 4 years I've called them maybe three times and that was just inquiries. Backyard camera sometimes would go offline but it resolved itself quickly so i didn't need to call anyone. Just like a PC or phone sometimes you just have to reboot the device. Their phone app is great, i can easily log in and check status of the house with no hiccup. Anyhow, we're moving and i requested our system to be uninstalled and booked the installation at our new house. That's how much i like their system, that I'm willing to continue using them. Hope i can shed some light on the positive side of their security system.

Stay away from this fraudulent company. They do not properly disclose terms and will charge you…read morethousands to cancel service if you move / sell your house!

I will start this by saying what I like. I like the 24 hour recording rather than only recording…read morewhen it's triggered. I also like on the panel that you can view your doorbell camera, this is nice since I don't have a peephole. Unfortunately their tactics are shady. I had a rep come to my house offering a buyout from brinks. I was not unhappy with brinks, but the items above were convincing to me. I did not sign up right away, but when my in-laws were looking for a system I had gave them the number of the rep. They signed up and the rep told them to have me call and he would give me a referral credit if we signed up. The rep gave us the updated quote which ended up being $20 more and without a second camera, they told me the promo was over. Stupidly I still decided to sign on. They told me if I had the tech come that night they would waive the 1st 2 months, so I agreed. We started the buyout process, which was a total pain. We had to get a buyout letter from Brinks's, when we got the letter 2 weeks later, I sent it to the rep. Vivint sent a debit card that was supposed to cover the cost of the buyout so we could pay it, the debit card was about $400 short. It took 2 months and many phone calls to get the amount increased and it still didn't cover the amount I submitted. I ended up getting charged for 2 extra months of brinks and Vivint charged me the whole time as well. I asked for a refund on the 2 months of Vivint service and they told me I should have canceled even though I didn't have the spare money to pay for the buyout. I also asked why I didn't have the initial 2 months waived as agreed. They told me they just waive the equipment not the service. To which I said if they aren't paying the finance company, then they were misleading since I will still need to pay it on the backside anyway. It has been crickets since. When I am done paying this off I don't know if I will keep the service, I feel like I was scammed.

Look else where!!! I'm so not happy with their customer service when I call in. It takes forever to…read morespeak with a live person. Then when you do finally get through the phone maze of number prompts, the representatives really don't listen to your issue. All they want to try to do is troubleshoot. Which i get if it was the first time calling in for an issue. But when it's the same issue and a customer is requesting for a technician to come out. Don't go 5 rounds with them!

Cost effective and easy to work with. They installed a wireless network for my house and back…read moreyard. They also worked well with other service providers who were installing equipment to interface with the network.

We recently bought a house and wanted to install a home security system. We reached out to Smart…read moreShield after seeing all the positive reviews. Yud came to our house, helping us identify the best positioning for the cameras and quickly generating a quote that beat the other companies. The system is very easy to use as it is all controlled by the Alarm.com app. I highly recommend Smart Shield to anyone looking into home security systems, they really take care of you.

Of course, Vivint Home Security products look high-quality, but the person who came to my door…read morewanted to come inside my home to sit down. So I let him, and he informed me about Vivint Home Security products. He already knew my name. That bothered me. He wanted a credit card, he asked for my banking information, he wanted my phone number, and then asked me if I had something to drink. I pulled a tendon in my ankle and had it wrapped up. But my dumb, kind heart hobbled into the other room and got him a water. There are 4 places close to me where he could have bought himself some water. Then he wanted to check my credit score. That is none of his business. I didn't want the System right away. I like to think about what I am buying first. Then he leaves my latch on my gate up. I have dogs. He wanted water but couldn't take the time to close the gate latch. I've been reading online that they charge different amounts bc whatever they can get from a person is their money.

I have been with them for 10 years this month and I cannot in good conscience recommend them to…read moreanyone. Significant bait and switch tactics. The cameras have gone bad and the panel no longer works so I had to spend over 1K replacing everything (panel alone is $600). When I spoke with the sales rep they assured me that my indoor camera and DVR is compatible with the new panel. The only reason I stayed with Vivint was to keep the DVR option for continuous video viewing (going through clip after clip on your tiny phone screen is painful and there is no option to watch the clips on your desktop). If not for that I was going to switch to a cheaper option. Surprise surprise, bait and switch first when I spoke with another sales agent after the first said they had set up an appointment and waived the $100 technician fee (sucks because there is no option for self install). Then when the technician came he said the panel is not compatible with the DVR I have and a new one is probably $400. Now of course when I go online I find out the DVR may not be an option at all anymore. I would not have stayed with them had I known that the DVR was no longer an option.

We had moved back in July of last year- they still had my account active…read more.. No longer needed them as I was still getting emails statement. I called today Had two drop calls. Had multiple transfer--- Move department Billing department Cancellation department Specially customer service department After on the phone for 2.5 hours Please have people that we can understand on the line. We were able to cancel our services. On a good note They waive early termination fees.

The CEO of Vivant should be arrested for false advertisement!…read more First, if you want a home security system that is super unreliable and works intermittently, then Vivant is for you. You pay for the monthly service and equipment, to which the equipment doesn't work properly, and the customer service seems to be outsourced overseas, so its super difficult to understand them. This is the worst home security system I have ever had...So unreliable! And I had to trouble shoot my system over the phone every time the system was down. This was pretty much every week, with camaras going offline. There was always something wrong with the camaras, so I just gave up calling in. Also, to top things off, if I want them to replace the faulty equipment, I have to pay their technician to come out and fix the equipment that I'm already paying on... Or if you want to cancel the service, there is an early termination fee. BEWARE OF THIS COMPANY, DO NOT SIGN UP!!!

Horrible customer service experience. Contacted them about my high solar bill and asked for a…read morereview of my system. After providing a years worth of SDG&E bills they came back saying all is well. So i quickly sent off a reply asking how I dispute their decision. No answer of today and it's been at least one month since hearing from them. To my defense we have replaced the house heater with more efficient one, 2 kids moved out, wife and i work all week long so no one is home, replaced spa with energy efficient one, and i have a positive balance on SDG&E bill. Yet they tell me 27 panels are correct. I have a 1400 sq ft home. My brother has a 3000 sq ft home and only has 20 panels from vivint. So do your research and AVOID THIS COMPANY

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.